Walter Dropbox Community Moderator

Hey @JFJ & @Gary18, thanks for the nudge here. I've just sent you both an email to investigate further, so please have a look at your inbox and we'll take it from there. 

Hey @"DANRAT" & @"rayvanb" - sorry to hear you're having issues with this. Could you please let me know if you've tried another browser to do this and if you also checked your email's spam/junk folder? Thanks!

Thanks a bunch @"ptchandler" - you've got

Hey there @miningengineer, sorry to hear about this. Could you please let us know if you've contacted our Support team about this? If you did, could you share your ticket ID so that we can look it up in our system? Thanks!

Hey @"domenico_ds", thanks for posing on our Community and sorry to hear you're having issues with this. The option to import from other password managers should be visible in your Dropbox Passwords preferences. To navigate there, click on the upper left dotted icon when on your homepage and then click on Passwords. Once…

Hey @"bahartug", sorry to jump in here. It's not quite clear what you're trying to accomplish; could you clarify if you'd like to enable the Dropbox Backup feature and you're getting an error or if you're trying to disable it instead? Any additional information is more than welcome!

Hey @"elainemorrison", sorry to jump in here, but could you clarify how exactly you're attaching the file in the first place? Are you ensuring that the file is locally available to your computer first by making it available offline? Also, have you considered using the Gmail add-on as an alternative way to achieve what you…

Hey @"ZACKMASKELL", sorry to jump in here, but could you perform a clean, advanced reinstall and let us know how it goes? 

No worries @"Eamonn McDonagh" - we're just glad to hear it's sorted now. See you around the Community and take care!

This would be the one that's connected to your profile here, on our Community @BB27 If you'd like to do this from your end though, you can try using this form through an incognito window without logging into any Dropbox account and let me know the ticket ID so that I can locate it in our system. 

Thanks for clearing this up for me @"ptchandler" Would it be OK if I reach out via email to have a further look internally at this point? 

Hey @"Jshynn" & @"Albaroody", sorry to jump in here, but could you check your email's junk/spam folder for the email to reset your password? If you can't find it, let us know and we'll reach out via email to investigate further. 

Hey @"dgmccartney", sorry to hear about this. Would it be OK if we reach out via email to have a further look internally? In the meantime, you could try using our self-serve look up tool to identify the email address that's associated with the charge too. 

Hey @Cheridragul, @Zedgame, @Dallal, @daniellat & @nickdrop - I've just sent you all an email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @Mannen, welcome to the Community! If you have initiated a trial for a Dropbox for Business Teams subscription, you can cancel it as outlined here. Otherwise, you'd need to follow these steps. I hope this helps!

Hey @"AlQamar", sorry to hear you're having issues with this. Can you please clarify if you're using the desktop app, the mobile app or the website to download your files? If you're getting a specific error, please feel free to send us a screenshot, so that we can have a visual too. 

Hey @"Charles Dickens", sorry to jump in here, but could clarify if you're using the full desktop app on your machine or only the CLI version? If you have the headless installation, have you tried using the command outlined here to disable the auto-start up of the app?

Glad to hear it helped and thank you for the feedback too @"KathrynG" - it's been noted in our system. Let us know if you have anything else to add or ask!

Hey @"Eamonn McDonagh", sorry to jump in, but could you let us know what exactly is reported in your account's plan tab in regards to your quota? 

Hey @"statona", did you reboot your computer at all lately or did you relaunch the desktop app since you made those changes? If you did and this persists, can you send us a screenshot of the app's exact status and version as shown in your system tray?

Hey @"KathrynG", sorry to jump in here, but have you tried double clicking on your backed up folder on this page to navigate their content? 

Hey @Emanuel O., sorry to jump in here. I just wanted to mention that in your case, you can either download (or export) a copy of your file as a file type that can be added to Dropbox (like .docx), and then upload it to Dropbox (but it won’t be a web-based file anymore), or create a new web-based file in Dropbox, and then…

Hi there @"yourekillingme", I'm sorry to jump in here, but could you send us a screenshot of the exact error you've been getting so that we can have a visual too? Also, can you clarify if your Desktop and Documents folders are located in their default locations on your computer or if you have moved them somewhere else?

Could you check this article and let me know if it helped @"ptchandler"?

Hey @"suev", sorry to hear you're having issues with this. Did you reboot your computer after disabling One Drive and reinstalling Dropbox on your machine? If you did and this persists, you might need to completely uninstall One Drive from your computer, at least temporarily. 

Hey @"EricBuist", sorry to jump in here, but have you rebooted your computer since you noticed this? If you did and still can't see your profile's picture on the top right corner of the window that comes up when you click on the Dropbox icon in your taskbar, you might need to reinstall the app. Also, you didn't clarify,…

Hey @"dal72", sorry to hear you're having issues with this. Can you please let us know the exact status and version of the Dropbox desktop app as shown in your menu bar? Also, have you maybe tried resetting your Camera Uploads settings through the app's preferences? To do this: * Click on the Dropbox icon in your menu bar…

Hey @"jurilog", sorry to hear about this. Would it be OK if we send you an email to have a further look internally?

Hey @"ptchandler", sorry to hear about this. Have you maybe tried clearing your browser's cache or another browser? Can you see the updated status of the files you send for signature on this page? Let me know what you find!

Hi all, could you please clear your browser's cache and/or try another browser and let us know if you still get the same error? If you do, would it be OK if we send you an email to investigate further?