Walter Dropbox Community Moderator

Hey @"HK5", sorry to hear you're having issues with this. Regular files are the ones you own and have stored in your Dropbox account. Are you not seeing any folders or files when you navigate your account on the web? Also, did you use the computer backup feature at some point in the past? Do you see anything listed on this…

Hey @"Rocket5612", sorry to hear you're having issues with this. Can you please clarify your devices exact OS and the version of the Dropbox desktop app installed there as well? A screenshot of how this looks on your end would also help. Also, have you been through this older discussion to see if any troubleshooting…

Thanks for the cooperation @"NAVITEAM" - you've got Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

Thanks for trying this out for me @"NAVITEAM" May we reach out via email to have a further look internally?

Hey @"NAVITEAM", sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let us know how it goes? Also, have you tried with a different credit card of yours perhaps? 

Thanks for keeping me in the loop @"IMDDownload" I'm glad to hear it's sorted now and please let us know if anything else comes up. Happy August!

Hey @"Hagay", sorry to jump in here, but I just wanted to mention that you can also do this through the desktop app's preferences. Just navigate to your account tab and hold the 'Alt'+'H' keys (for Windows) or 'Option/Command' key for Macs. From there, click on the 'Reset File System Warning options' button that comes up…

Sure thing, Kathy - I've just followed up via email, so please have a look at your email's inbox and we'll take it from there. Happy Monday by the way!

Hey @"Mvj15208", sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your reply from within your reply's box via the photo icon. If you're not seeing it, you can send us a shared link to the screenshot instead. 

Hey @"IMDDownload", sorry to hear you're having issues with this. From what I gather, you're having a problem with saving files to your account through shared links - correct me if I'm wrong please. Could you try clearing your browser's cache and let me know how it goes? Have you perhaps tried this shared link on another…

Hey @"organizedimages", sorry to jump in here and thanks for all the information you provided. Would it be OK if we reach out via email to have a further look into this internally?

Hey @"KingAlbright1", thanks for joining the discussion here. I just wanted to clarify that you don't need to uninstall One Drive from your computer to install the Dropbox desktop app. You'll only need to disable it if you want to use the computer backup feature. I hope this helps!

Hey @"Beelphegor", sorry to hear you're having issues with this. Could you try disconnecting the G-Suite integration from your account's Connected Apps tab and re-connecting it anew though the App Center?

Thanks for clarifying that @"Belvdb" - most appreciated! Since you upgraded through our website, you could use our self-serve look up tool to identify the email address that's associated with the charge for your upgrade. Is it an exact match with the one you see on your settings online?

Hey @"Belvdb", sorry to hear you're having issues with this. Could you clarify if you upgraded your account through the app store on a mobile device or via our website directly? What is reported in your account's plan tab exactly?

Hey @"mitchrosefelt", sorry to hear about this. Can you let us know some additional information in order to have a better look into this issue for you? For example, what is the exact OS of the devices that have this issue and, also, what is the version of the desktop app installed there? Could you send us a screenshot of…

Hey @"sophia66", sorry to hear you're having issues with this. Could you let us know what exactly is reported in regards to your account's quota under your plan tab? Also, do you happen to see any folders listed on this page?

Hey @"allard", sorry to jump in, but have you made sure your devices are meeting all of the requirements as outlined here? If they do, could you send us a screenshot of how it looks like on your end so that we can have a visual too?

Hey @"cranerr", sorry to jump in, but could you clarify if you're having an issue with downloading the files or just previewing them? If possible, could you send us a screenshot of how this looks like on your end so that we can have a visual too?

Hey @"sustainingfarmers", sorry to hear this is still an issue for you. To disconnect the integration from your account, navigate to your Connected Apps tab and remove it from there. Once this is done, you can re-connect to your account through the App Center. Let us know if this improved matters for you, Maggie. 

Hi all - thanks for flagging this with us and happy Monday! For anyone still seeing a blank page when navigating their Dropbox account on the website, could you please confirm that you've already tried another browser, clearing your cache or an incognito window and you're still noticing the same behavior? Let us know if…

Hello there @"Hopeless"., welcome to the Dropbox community. Dropbox Passwords on your PC, is accessible as a browser extension. To remove it, you need to remove the Dropbox Passwords extension from your browser. Otherwise, could you please elaborate on the issues that it is causing? We would be more than happy to assist…

No worries @"Goldfich" - I've just sent you an email to investigate further. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Thanks for keeping me in the loop @"Goldfich" May I reach out via email to have a further look into this internally? Let me know and I'll use the email address that's connected to your profile here, on our Community. 

Did you also check your email's spam/junk folder after resetting your account's password @"Goldfich"?

Thanks for your feedback on this and I'm glad to hear this helped, Dan. See you around the Community and take care!

Hey @"danbett", sorry to jump in here, but I just wanted to mention that the 'Send with Transfer' option has been replaced by the 'Send a copy' option recently. I hope this clears things up, Dan!

Hey @"Goldfich", sorry to hear you're having issues with this. Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

I'm glad I could clear this up for you @"kcostello" & @"jovanski" Cheers!

I sent you an email to your open ticket yesterday @"abhinavj86" Let me know if you haven't received it, so that I can re-send it for you.