Walter Dropbox Community Moderator

No biggie @"CaptSteel" - I'm just glad I could help. See you around the Community and take care!

Hey @"amelling", sorry to hear you're having issues with this. You should be able to download this file with no problems normally. Have you tried another browser at all? If you did and this persists, could you send us a screenshot of the exact error you're getting so that we can have a visual too? When it comes to the…

Thanks for keeping us in the loop, Ryan. I'm glad to see you managed to resolve your concern in the end. See you around the Community and take care!

Hey @"Ryan T.6", sorry to jump in, but have you rebooted your computer since you first noticed this?

Hey @"dvpp666", sorry to jump in here, but can you let us know if the files you can't find in Finder are available offline on your computer or if they're online-only? Also, have you made sure that the desktop app is up to date in your menu bar and not still syncing? Keep us posted!

Hey @"CaptSteel" - sorry to jump in, but can you confirm you're following all of the steps outlined here? Did you enable the Size column to show?

Hey @"Arnon1", sorry to hear about this. Can you please clarify if you've enabled the computer backup feature which lets you backup your OS folders, like Desktop, Downloads and Documents to Dropbox? Otherwise, you'd need to manually copy or move the files you'd like to be synced from your Desktop to your Dropbox folder.…

Hey @"jandlnicholson1", sorry to hear about this. Can you please send us a screenshot of the exact errors you've been getting when trying to preview the file on our website and another one from when you open the file locally on your device after downloading it? Thanks so much!

Hey @"Nahome ", sorry to hear about this. I'm afraid that if the Transfer expired, you'll need to contact the person who originally shared the transfer with you in the first place and ask them to resend it to you. I hope this helps!

In that case, can you send me a screenshot of the exact error you're getting, Davide?

Hi @"Davide P.", sorry to hear about this. Most likely, the app could not be installed because the uninstall process failed for some reason. Could you try a complete uninstall following the steps in this article and let me know how it goes? Thanks!

Thanks so much @"eserunsalan " - you've got

Hey @"JanaV", sorry to jump in here. Could you please clarify how you save the file in Dropbox when you are finished editing? The file should sync automatically to the web, when you save and close it. Also, can you send us a screenshot of the folder the file is in? While in the folder, can you right click it, press get…

Hello there @"eserunsalan ", sorry to hear that. There is a chance that your shared links have been banned. Can I reach out to you via email, so we can investigate further? Let me know!

Hey @"Subgiant", thanks for using Capture and sharing your thoughts on this. As you know, Dropbox Capture is still in beta, but you should be able to gain some additional time by referring Dropbox Capture to your friends, family and/or colleagues. We'll let you know if anything changes. In the meantime, please let me know…

Thanks for that @"areedREVEL" - I've just sent you an email so please have a look at your inbox and we'll take it from there. 

Thanks for the ticket ID @"mpintomali" I looked it up in our system and passed your comments on to the expert who's handling your case. You should be hearing from them soon, but please let us know if you have anything else to add in the meantime. 

Hey @"cranerr", thanks for extra details there - much appreciated. May we reach out via email to have a further look internally at this point?

Hey @"areedREVEL", sorry to jump in, but would it be OK if we reach out via email to have a further look internally?

Hey @"mpintomali" & @"Lorca55" - sorry to hear you're having issues with the search function in your Dropbox accounts. Can you please send us a screenshot with a sample search term and the results you'd expect to find and clarify how long have you been having this issue? Also, @"mpintomali" if you could share your ticket's…

No worries @"CcummingsDT" - feel free to take your time! Whenever you're ready, reply back here to continue troubleshooting, if needed. 

Hey @"CcummingsDT", sorry to hear you're having issues with this. Could you please clarify your device's exact OS and the size of the files you're noticing this on? Any additional information or even screenshots would be most welcome!

Hey @"Leg-o-lasz", sorry to jump in, but would our naming conventions feature help with what you had in mind perhaps?

Hi @"ROGUE47", thanks for using Dropbox and happy Monday! Could you please let us know your device's OS and if this persists after rebooting your computer? If it does, is this happening for all of your recordings, some or just one? Keep us posted!

Hey @"tel1Aviv", thanks for joining the discussion and happy Friday! I'm afraid there's no way to achieve this via Dropbox at this time, but I found this idea and this one which might be of interest to you. Feel free to have a look and upvote them and/or share your own thoughts. 

Hi @"maria khan", thanks for posting on our Community and happy Friday! Can you please clarify how exactly you upload your files to Dropbox? Are you using the camera uploads feature perhaps or are you manually uploading them by copying them into your Dropbox folder? Also, could you send us a screenshot of how this looks…

Hey @"donnybrook37a", sorry to hear about this. Can you please click on the hyperlinked text file (the second shown in your screenshot) and forward us the whole error log? Have you tried reinstalling the desktop app lately? Keep me posted!

Hey @"DaveHolmes", sorry to hear about this. If you're still stuck at syncing, could you let us know the device's exact OS and the version of the desktop app installed there? A screenshot of the app's status as shown in your system tray would also help, so feel free to include one. On a side note, have you tried adjusting…

No worries @"HK5" - I'm just glad I could point you to the right direction. Have a lovely weekend ahead and see you around the Community!

Thanks for the additional information @"Rocket5612" - much appreciated. I looked this up internally and I can see that after investigation by our team of engineers, it appears this issue is related to 3rd party software installed on the machine, and how it generates previews for files within Dropbox. Previews are still…