Walter Dropbox Community Moderator

Hey @"Guntis1111", sorry to hear about this. Can you let us know the version and exact status of the desktop app installed on your computer as shown in your menu bar? If you could also send us a screenshot of how it looks on your end when you do this, I'd appreciate it. Thanks!

Hey @"osiris jorge p.", sorry to hear you're having issues with this. Could you please confirm that you've followed these steps to move your Dropbox folder? Thanks!

Thanks for the cooperation @"Delanoble" - you've got

Sure thing @"CanGrad S." - you've got

Hey @"IWantMyFilesBack", sorry to hear about this. It sounds like you might have enabled the Dropbox Backup feature at some point on your computer. If that's the case, you can disable it as outlined here. 

Hey @"ps-3", sorry to hear about this. Could you please send us a screenshot of the error you get, if any, when the app crashes? 

Hey @"gencersumbul", sorry to hear about this. Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later. We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time. You can learn more about our supported distros for…

Hey @"CGM" & @"Marty74" - thanks for the nudge here. Would it be alright with you if I reached out via email to have a further look internally? 

Is it possible that you're referring to the update outlined here then @"MDWSkySurvey"? 

Glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too @dasch87 See you around the Community and have a lovely week ahead!

No worries @"schomer80" - I'm just glad to hear it's sorted now. Take care and see you around the Community!

Glad to hear it's sorted now and thanks for keeping me in the loop too @"JonShad" See you around the Community and have a lovely week ahead!

Hey there @frugalman, sorry to hear you're having issues with this and thank you for your feedback as well. As we'd require some additional information to assist further, I just reached out via email to investigate further. Whenever you get the chance, please have a look at your inbox and we'll take it from there. Thanks!

Hey @dasch87, sorry to hear you're having issues with this. It sounds like you chose the option to create a new account instead of joining with your existing one and the email you tried to use is already associated with a Dropbox account, thus the error message you got. Can you clarify what you'd like to accomplish here?…

Hey @"schomer80", sorry to hear about this. May I ask how long this has been happening for you? Have you tried clearing the app's cache or reinstalling the app since you first noticed this? Any additional information is more than welcome!

Hi there @"MDWSkySurvey", sorry to hear about this. Can you please let us know if this secondary hard drive is an external drive or an internal one? Apart from that, can you take a look at the app's preferences, under the Sync tab, and let me know where your Dropbox folder is located at the moment? What is the app's exact…

Hey @studiobaron, sorry to hear you're having issues with this. Can you please clarify what plan you are on at the moment? Also, did you upgrade through our website directly in the first place or was it through the app store on a mobile device perhaps? This will help us assist further. 

Sure thing @"Albaroody" - you've got

Hey @"MarkRAllen", sorry to hear about this. Do you happen to have a ticket for your interaction with our Support team? If so, please send it along so that we can look it up in our system. Thanks!

I can send you an email to the email address that's associated with your profile here on the Community @"Albaroody" Let me know if that'd be fine with you. As for you @"rayvanb", please have a look at your email's inbox and we'll take it from there - I just sent you a message!

Hey @"Delanoble" & @"CanGrad S.", sorry to jump in here, but would it be OK if we reach out via email to investigate further?

When you cancel your subscription your account doesn't get immediately downgraded to the Basic plan, but at the end of your current billing cycle @Brunt I hope this clears things up and thank you for the feedback on this too. Let me know if you have anything else to add or ask. 

Thanks a bunch @"danchitnis" - you've got

Hey @"sarahsarah98", sorry to hear you're having issues with this. Can you please clarify the app's status and version as shown in your menu bar at the moment? Also, have you rebooted your computer at all since you first noticed this?

Hey @"eliasbencho79", thank you for your feedback on this. It's been noted in our system. While we're at it though, have you considered using an automation to convert the file type from HEIC to JPG? Let us know if that would help!

Thanks for clarifying that for us @"rayvanb" & @"DANRAT". Would it be OK if we reach out via email to have a further look internally at this point? Let us know and we'll use the email address that's connected to your profile here on our Community. 

Hey @Brunt, sorry to jump in here, but you should be able to cancel your Dropbox subscription's renewal as outlined here. To be specific, navigate to your account's plan tab and scroll down the page till you find the Cancel plan option. I hope this helps!

Hey @"danchitnis", sorry to jump in here, but would it be OK if we reach out via email to have a further look internally at this point?

Hey @"llayen0314", sorry to hear you're having issues with this. Could you check if what's described here helps in your case as well?

No biggie @Mannen - I'm just glad to hear it's sorted now. See you around the Community and take care!