Walter Dropbox Community Moderator

Thanks for the update and note that you can let me know your ticket ID so that I can look it up in our system too @"JSA73" 

Thanks for clarifying that @"jw1313" If you still need any further assistance though, please let us know. 

Thanks for keeping us in the loop @"naima" - please let us know of any updates!

Hey @"JSA73", sorry to hear you're having issues with this. Would you like me to send you an email to have a further look into this matter in more detail?

Hey @"Jeff047", sorry to hear about your syncing issue. It sounds like you used to have the desktop app installed on your computer at some point in the past and you were working on files within your Dropbox folder - correct me if I'm wrong please. If that's the case, you can simply download and install the desktop app from…

Hey @"jongraphs", sorry to hear about this. Does the email come from an official domain of Dropbox? Did you forward it to abuse@dropbox.com already?

Hey @"threedots" & @"SAbadshah", sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?

Do you have a Dropbox account associated with each of those emails addresses, Peter? If so, have you tried logging into all of them to see if your upgraded account is a different one from the one you're using at the moment?

Thanks for your cooperation @"le_avion" & @"alanpmuscat" - you both got

It seems that your account was downgraded to the Basic plan which comes for free, this is probably why you're unable to update your billing information, Peter. Did you get any emails from Dropbox informing you about your subscription's renewal or maybe a notification that Dropbox is unable to renew your subscription at…

Sure thing @"1234567b2" - you've got At your convenience, please have a look at your inbox and we'll take it from there.

You should be able to attach a screenshot through the camera icon in your reply's box, Peter. As for your current plan, you can find out by navigating to your plan tab. 

Hey @"1234567b2", I'm afraid we can't take account actions like cancellations or refunds on our Community, but I'll be happy to help out with this. If you don't mind, I can send you an email to the email address that's linked to your profile here, so that we can have a further look internally. Let me know and we'll take it…

Sorry to hear this persists for you @"Peter1944" Could you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what plan are you on at the moment?

I'm not sure if this would do the trick, but maybe the auto-fill fields feature could help with what you had in mind @"mbravo"?

Thanks for the additional details and I appreciate the feedback about previewing files that are shared through shared links via our website too @"Catrik" - most appreciated! I'm not sure if this would help, but if you have the files stored in your Dropbox account, you should be able to open them via a 3rd party…

Hey @"johnyjohnson", sorry to hear about this. Could you provide some additional information or a screenshot of what's bothering you so that we can assist further? 

Hey @"BigAndyA", sorry to hear about this and thanks for the additional details there. I assume that it's sorted now, but if you're still having issues, please let us know and we'll take it from there. 

Hey @"AnnWood", sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot through the camera icon within your reply's box. If you're not seeing it, you could try another web browser or device perhaps. 

Hey @"TRBPO", would it be OK if we reach out via email to have a further look internally at this point? 

A file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced . “Synced” means that any changes you made to this file or folder are reflected everywhere you access your files in Dropbox. While this file or folder is stored on your device, it can be…

Hey @"le_avion" & @"alanpmuscat", sorry to jump in, but would it be OK if we send you an email to have a further look internally at this point? 

Hey @"Pervez", sorry to hear you're having issues with this. If you're an admin of the team, have you tried adjusting this folder's settings through your Admin Console? 

Hey @"Catrik", thanks for joining the discussion here. I'm afraid there's no such option at this moment within Dropbox. If you could elaborate on what's not working for you exactly, we might be able to help further though. Keep us posted!

Hey there @"RetiredEE", thanks for the report! Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also. what is your device's exact OS version?

We're happy to hear you got this sorted out in the end @"glower23" - thanks for keeping us in the loop too! See you around the Community and have a lovely week ahead!

Hey @"Michael_Steinhofer", sorry to hear about this. Can you look through your email's inbox and spam/junk folder to see if you can find any email notification about your subscription's renewal sent from Dropbox? Do you maybe remember cancelling your subscription at some point during your last billing cycle? Also, how did…

Hey @"jetlee", sorry to hear you're having issues with this. Would it be OK if I reach out via email to have a further look internally? 

Hey there @"ebrookenorthrip" & @"Jamiea", sorry to hear you're having issues with this. Could you try clearing your browser's cache or using another browser and let me know if this persists? Thanks so much!

Glad to hear it's sorted now, Lesley. Thanks for keeping us in the loop too! Take care and see you around the Community!