Walter Dropbox Community Moderator

Are you doing this via the Dropbox mobile app or through a web browser @"Scouser01"? 

Thanks for clarifying the app's version for us. Could you maybe send us a screenshot of the app's exact status as shown in your system tray at the moment too @"Scanlon44" ? 

Hi all, thanks for your reports so far. Can you please let us know if you see the same behavior with our latest, stable version of the desktop app from this page? If you do, we'll reach out via email to investigate a bit further. 

Thanks for the screenshot @"goBiGGER" Could you try the latest, stable version of the app from this page and let me know if this persists? 

Hey @"NRW1", I'm sorry to jump in here, and sorry to hear you're having issues with this. Have you gone through the information outlined in this Help Center article? If you did and this persists, can you try turning camera uploads off and then back on through the app's settings? Let us know of any updates!

Hi there @thedbuser, sorry to jump in here. There must be a process or program on your computer that's bringing these files back and causing you to go out of quota. Can you please hover your mouse over the 'Desktop' mark shown in your screenshot and see if you can recognize the device's name? You can see a list of your…

Hi @"chosen2945", @"DCabral" & @"JAKuchenbrod" - sorry to hear you're also having issues with this. Can you please take a look at your homepage and your backup page as well and let us know if you see any files or folders there? Also, what exactly is reported in your plan tab in regards to your quota? 

Hi @"ParthProLegend", sorry to hear about this. May we reach out via email to have a further look into this matter? 

Hey there @Scouser01, thanks for using Dropbox and welcome to our Community! You can check the plan you're on at the moment on your account's plan tab. As for the Dropbox Vault feature note that it is available to users on the Dropbox Plus, Professional, and Family plans at the moment. I hope this helps!

Hey there @"Tfrancis1" & @"Jeremybenhamou", could you send us a screenshot of the exact error you're getting or the last page you can get to? 

Hey @"andy37", sorry to hear you're having issues with this. It seems that the problem comes from the 3rd party app you're using and not Dropbox. Have you reached out to them to ask about this perhaps? 

Did you give Rich's suggestion a go to see what people are seeing when accessing your shared links @"KBettmann"? 

Hey @"tzellers", sorry to jump in here, but could you try the latest version of our desktop app from this page and let us know how it goes? If the issue persists, we can reach out via email to investigate further, if that would be OK with you. 

N worries @"JG25" - you've got

Hi @"MarkK01886", sorry to hear about your syncing issue. Can you please let me know the desktop app's exact status as shown in the menu bar/system tray of both of your devices? This will help me assist further. 

Thanks for clarifying that for me @"32anderson23" Could you also send us a screenshot of your plan tab to see what's reported in regards to your quota? 

Hey @"Chrism77", sorry to hear this persists for you. I'm not sure if this would do the trick, but have you tried disconnecting the integration from your Connected Apps tab and re-connecting it through the App Center anew? 

No biggie @"DiMarco" - I'm glad to hear it's sorted now. See you around the Community and take care!

Hey @"AdrianaR", sorry to hear you're having issues with this. Can you please clarify if this happens with just a specific file or if it's affecting all of your files? Also, when you say it's happening with shared links, can you clarify if people are getting errors when trying to access those files or links via a logged in…

Hey @"32anderson23", sorry to jump in, but could you let us know if you see any files or folders taking up space in your homepage or your backups page? 

Hey @"Scanlon44", sorry to hear this persists for you. Could you try unlinking your account through the app's preferences and upon re-linking it, go with the advanced option and un-select all of your folders in the selective sync settings and try to add them slowly once the app is 'up to date'? 

Hi all, can you please let us know if you're still having issues with this? If you do, please try clearing your browser's cache and refreshing the page before downloading and installing the app from this page. 

Hi @"thegarnishment" & @"saffyre9". Apologies for the late response here, however, we needed to confirm some information with our team. Due to a change in the OnePlus platform, we had to change how to display shortcuts. An update to introduce app shortcuts by long pressing the app icon will roll out to users in the coming…

Hey @"KBettmann", sorry to jump in, but can you clarify if they're getting a specific error or if the links are just not responding at all?

Hey @"JG25", would it be OK if we sent you an email to have a further look internally? 

Hi all, thanks for your reports! If anyone is still having issues with this, feel free to reach out to our support for further assistance or let us know here and we'll take it from there. 

Hey @"amirsyaif", sorry to hear about this. It sounds like your shared links may have been banned. Have you received an email from Dropbox informing you about it perhaps? Let me know what you find and we'll take it from there.

Hey there @"Matthewzzz", sorry to hear you're having issues with this. Can you please clarify if the app is 'up to date' or still syncing in your system tray when you get these messages? Does this happen if you pause syncing when working on the files you mentioned? Any additional information is more than welcome!

Hey @"Admin_InsightSeminars", sorry to jump in here and thanks for the additional details. Could you please let us know your ticket ID in order to look it up in our system? 

Hey @"goBiGGER", sorry to hear you're having issues with this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment?