Walter Dropbox Community Moderator

Hey @"woody5190", sorry to hear you're having issues with this. Can you please clear your browser's cache or try another browser and let us know how it goes? Thanks!

Hey @"mark3676", thanks for joining the discussion here and sorry to hear you're having issues with syncing. I just wanted to mention that you should be able to tell which files haven't fully synced yet, by looking at their syncing icons. The ones that are still syncing will have a blue icon on them. While we're at it, if…

Thanks for clarifying that for me, Mohamad. Can you try our self served look up tool to identify the email address that's associated with the charge you mentioned? Is it an exact match with the one you see in your account's settings online? 

Hi there @"Sonia1981", sorry to hear you're having issues with this. Can you please clarify if you had upgraded your account via the website directly or if it was through the app store on a mobile device? If it's the former one, have you tried our self served look up tool to identify the email address that's associated…

Hi @"Mauro64", sorry to hear you're having issues with this. Can you please let us know the exact OS version of the affected computer? Also, what's the desktop app's exact status and version as shown in its system tray at the moment? Any additional information is more than welcome! --- Ciao @"Mauro64", mi dispiace sentire…

Hi there @"Bangharth2022", sorry to hear you're having issues with this. Can you please let us know the size of the file you're trying to upload and if you've tried another wifi network or doing this via cellular data? Also, are you uploading via the mobile app or through a web browser? Keep me posted!

Hi @"mohamad alhindi", sorry to hear about this. Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Keep me posted!

Hey @"jmu1981", sorry to hear you're having issues with this. Could you clarify the app's exact status and version as shown in your menu bar at the moment? Also, did you re-index Spotlight after upgrading to Ventura? 

Hey @"Cmatic", sorry to hear you're having issues with this. It's true that .DS_Store files are not supported as they, along with some other file types, they could cause syncing issues. For more information, you can have a look here. I hope this helps!

No worries, Fernando - I'm just glad to hear it's sorted now. Thanks for keeping me in the loop too. See you around the Community and have a lovely weekend ahead!

Hey @"jesshmusic", sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. As for your ticket @"misterjackpots", I located it in our system and passed your comments on to the expert who's handling it. Let us know if you have anything else to add.

Can you walk us through the exact steps you take that result in this error as well, Stathis? Also, is this for your own files or shared ones?

Hey @"ginodimeo", sorry to jump in here. I just wanted to mention that, unfortunately, reverting to the older version of the desktop app is not possible. The updated Dropbox for macOS app experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users…

Hey @"DrGasse" - sorry to jump in here, but I just followed up via email so we can have a further look internally. Please have a look at your inbox and we'll take it from there. 

Did you try another wifi network or cell data perhaps @"BBCjustin"? 

Hey @"anneg35", sorry to hear you're having issues with this. Can you please let us know if this integration is listed under your Connected Apps tab? If so, have you tried disconnecting and re-connecting it anew? Keep us posted!

Hey @"Yuliia Halkina", thanks for using Dropbox and welcome to our Community! Can you take a look at this discussion and let us know if it helps at all? Thanks!

No worries @"Affe" - I'm just glad I could help. See you around the Community and take care! 

No biggie @"YoosefiA" - I'm just glad to hear it's sorted now. See you around and take care!

Hey @"becklouis", thanks for using Dropbox and welcome to our Community! Can you please clarify how exactly are you sharing this file with your client? Is it through a shared folder, a shared link or did you use the transfer feature perhaps? Are you both able to see the same file on the website by the way? Keep me posted!

Hey @"Affe", sorry to jump in, but I just wanted to clarify that people that are going to be accessing your shared links will also have the option to download the files your shared links point to, apart from previewing that is. I hope this clarifies! 

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"willgoodman" & @"janieva" - most appreciated. See you around the Community and take care!

Can you reboot your computer and try again, Will? 

Hey @"Norfolk VHF", sorry to hear you're still having issues with this. Can you please clarify your browser's version for us? Also, did you try clearing your browser's cache or another browser, preferably with no extensions or plugins running? 

Hey @"mnp22", thanks for clarifying that for us. May I ask if you've installed the desktop app with admin privileges in the first place? Also make sure you're running the most recent version of the app from this page. Let me know of any updates!

Hey @"BBCjustin", sorry to jump in here, but could you clarify your device's exact OS version and the version of the Dropbox app installed there as well? Have you made sure that both of them are up to date? Also, have you tried clearing the app's cache since you first noticed this? 

Hi there @"YoosefiA", sorry to hear about this. Can you please try another browser to request the email to reset your password and let me know if you're still not receiving the email? Thanks!

Hey @"willgoodman", sorry to hear you're having issues with this. Could you please try a clean, advanced reinstall and let me know if you still get the same error? If you happen to be on the Basic plan, make sure to have no more than 3 devices connected to your account as you might hit your account's device limit. 

Hi @"stathis125", sorry to hear you're having issues with this. Can you please try another browser or an incognito window with no plugins or extensions running and let me know if you still get the same error? If so, I'd appreciate a screenshot too. Thank!

Hi all, could you please confirm that you're still having this issue so that we can reach out via email to have a further look internally?