Walter Dropbox Community Moderator

Hey @"Ash9352", can you clarify if you're using personal accounts or if you were referring to a team account with team members and team admin(s)? Just note that changing the sync status wouldn't notify the admin anyhow though. 

Hi there, @"Willem3", how are you today? Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, how are you editing the file in the first place? Does that happen with all of your files, or a specific file type? Can you also send me a few screenshots of the steps…

In that case, you could try syncing the files locally on your computer, but you'll need to make sure that every member of the shared folder is using the exact same path for the files in their Dropbox folder since if the Dropbox folder is located under User (your OS profile) then the links will need to be reconnected each…

Hey @"al f.", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Hi there @"Frustrated99", sorry to hear you're having issues with this. Could you clarify the Dropbox desktop app's exact status and version as shown in your menu bar at the moment? Also, can you send us a screenshot of the exact error you're getting? Have you tried another OS profile or device perhaps to see if there's…

Hey there @"TurquoiseWoman", sorry to hear you're having issues with this. Could you please let us know the desktop app's exact status and version as shown in your menu bar at the moment? Also, if you check the app's preferences under the sync tab, where's the Dropbox folder located? Keep us posted and we'll take it from…

Hey @"carol134", thanks for using Dropbox and welcome to the Community! How long has it been since you last logged into your account? Also, may I ask if you see any activity in your events page? Did you maybe create a new account using another email address of yours by accident instead of logging into your old account? Let…

HI all, I just wanted to mention that this should be resolved with the latest, stable version of the desktop app. For anyone who hasn't been updated to that version yet, you can find it here. Let us know of any updates!

Hey @"Gostan", thanks for your patience while we were looking into this internally. We heard back from the team and this issue seems to be resolved now. Let us know if anything else comes up!

Hi all, thanks for your reports so far. I just wanted to mention that we're aware of this issue and working towards a fix, but we don't have an ETA to provide at this time. We'll keep you posted as soon as we have an update on this. 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"MAPauto" See you around the Community and take care!

You should be able to find the relevant option in the app's settings @"Luckystar1952 " On your Android device, follow these steps: 1. Tap the menu icon in the upper-left corner of the screen 2. Select "Settings" 3. Select “Clear Cache” Once this is done then please ensure you log out of the Dropbox application, then…

Thanks for the screenshot @"BillGr" - much appreciated! Would it be OK if we reached out via email to have a further look internally?

Hi there @"umi1", sorry to hear about this. Could you please send a screenshot of the exact error you're getting so that we can have a visual too? Thanks!

Hi there @"MAPauto", sorry to hear you're having issues with this. Could you send us a screenshot of the error or the last screen you can get to so that we can have a visual too? Have you ensured that this is not caused by an antivirus or a firewall running on the computer by the way? Any additional information is more…

Hey @"cloudres", sorry to jump in, but could you let us know how you uploaded the file in the first place? Have you tried restoring a previous version of the file to see if you can view it then? Also, were you able to preview this file normally on our website before? Any additional information you can share is more than…

Hey @karenrands, sorry to hear you're having issues with this. Can you please let us know what exactly is reported in your plan tab in regards to your quota? Do you see any files or folders taking up space in your homepage or the backups page perhaps?

Hey @"ENGSRSANTOS", sorry to hear about this. Do you see any signs of your missing files in your events page? This is the place where all uploads, deletions, and edits are normally logged, so it should give you a hint.

Hi there @"andyseiler", sorry for the tardy response; are you still having issues with this? If so, we can reach out via email to investigate a bit further if you like. 

Sorry if my previous reply wasn't clear, I meant, the problem you've described, is it affecting you when using your desktop device or the mobile device, namely the iPad? Or are you only using a web browser to access and work on your files?

Hey @Joseph Mifsud, thanks for posting on our Community! Your query kind of echoes this discussion, but could you clarify how exactly you'd be doing this and if you're referring to the exact same file or a copy of the file you've stored in your Dropbox folder (be it in a shared folder or not)? Thanks!

And on which platform you're having the issue now @"Grahame31"? 

Hi there @drumsuser1, thanks for using Dropbox and welcome to the Community! May I ask if you saw that promotion within the mobile app on your device or if it was when navigating your account through a web browser? Do you happen to have a screenshot of the promotions perhaps? Let us know what you find and we'll take it…

Hey there @"Grahame3", could you clarify if you're using the website to do this, the mobile app or the desktop app perhaps on your computer? 

Hey @"Arielct", sorry to jump in, but could you update the app's version from this page and let us know if the issue persists? If it does, you could try rebooting your router too. 

Hi there @"Niaseer", sorry to hear you're having issues with this. May I ask if you're able to try this in a supported environment from the ones mentioned here? Let me know how it goes!

 CSS selectors were changed but not from static to dynamic @"syedmaz". The lower-level inputs were always dynamic but their container has a static name selector. I hope this clarifies!

Hey there @"Luckystar1952 ", thanks for flagging this with us. Could you please clear the app's cache and let us know if this persists? If it does, I'd appreciate a screenshot too. 

Hey @Niki74, sorry to jump in, but I just wanted to mention that I just followed up via email. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"jbhelicon", sorry to hear about this. Could you try installing the desktop app from this page and let us know if the issue persists?