Walter Dropbox Community Moderator

Glad to hear that @"******_******" - thanks for the update too! See you around the Community and take care. 

Hey @Mmballew88 , did you try clicking on the arrow that shows up next to the 'Modified' header and from there click the 'size' option? If you don't see the arrow, you might need to zoom out on your browser first. 

The storage space your files in Dropbox are taking up has nothing to do with installing the desktop app on your computer @"AVeenstra" Are you getting any kind of errors perhaps? Could you send maybe send us a screenshot so that we can have a look too? If you're running an antivirus on your computer, you could also…

Hey @"Joannewong121", sorry to hear you're having issues with this. Have you cleared your browser's cache or tried another browser since you first noticed this? If you did and this persists, you could also try rebooting your computer and internet router as well. In any case, please keep us posted, Joanne. 

Hey there @"DreSchuth", sorry to hear about this. Could you clear your browser's cache or try another browser to request the code and let me know how it goes? Thanks!

Hey @"Islandgirl005 ", sorry to hear about this. Can you please try the self served look up tool to identify the email address that's associated with the charges and let us know if it helps? Otherwise, you can use this form to contact our support team for further assistance on billing issues. Just make sure to use an…

We're not aware of any specific apps that are in conflict with the Dropbox desktop app at the moment @"foxmanchester" - have you tried turning them off one by one to see if any of them is causing issues?

Hey @"AVeenstra", sorry to hear you're having issues with this. Have you tried rebooting your computer and/or your router since you first noticed this? If not, could you give it a go and let us know how it goes when you download the offline installer directly from this page? Thanks!

No biggie @phil Ladds, I'm just glad I could help! Thanks for keeping me in the loop too and see you around! 

Hey @"danielarce", thanks for clarifying that for us. Can you let us know if syncing is stuck at the exact same number of files or if it is progressing at all? 

Hey @"DZ7", sorry to hear you're having issues with this. Can you please let me know if you're using a personal account now or if you're part of a team account? When you say you can't see the folders your boss is sharing with you, are you not able to see them on your computer's Dropbox folder or also on the website? Any…

Hi there @"******_******", sorry to hear about this. Could you clarify if this is affecting both online only files and files that are available offline on your computer and if you've tried rebooting your device or even re-indexing Spotlight? Let me know and we'll take it from there. 

HI there @phil Ladds, sorry to hear you're having issues with this. Could you have a look at your backups page and let me know if you see any files or folders listed there? Also, what is your plan tab reporting in regards to your quota at the moment? Keep us posted! 

Hi there @"marime", sorry to hear you're having issues with this. I'm not aware of a conflict with the mentioned antivirus program, but you could try temporarily disabling it for troubleshooting's sake or add Dropbox to its exclusion list etc. That said, can you send us a screenshot of the exact error you're getting so…

Hey @"IsaacJR0723", could you elaborate on the issue you're having so that we can assist further? 

I see, thanks for the update @"Dareman" Would it be OK with you if we reached out via email to have a further look internally? 

Thanks for the update @"RoxanneRB" Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

HI there @"Shmerl86", sorry to hear about this. Could you send us a screenshot of the app's status and version as shown in your menu bar at the moment? Also, if you check the app's preferences under the sync tab, where's your Dropbox folder located? Let us know what you find!

Hey there @Danimach, sorry to hear you're having issues with this. I'm afraid your screenshots didn't make it - can you send them again so that we can have a visual too? If you could also clarify the desktop app's exact status and version as shown in your menu bar/system tray at the moment, I'd appreciate it. Let me know…

Hey @"sk8erchen", sorry to hear about your syncing issue. Have you ensured that the desktop app on both of your computers is 'up to date' and not still syncing? Let me know when you get the chance, and we'll take it from there, David. 

Hi there @"Dareman", sorry to hear about this. It sounds like your shared links may have been banned. How long have you been having this issue? Did you get an email from Dropbox informing you about this perhaps? Keep us posted!

Hi there @"Internazionale", sorry to hear you're having issues with this. In this case, I'd suggest pausing syncing or quitting the Dropbox desktop app when working on those files and resume syncing or relaunch the app once you're done with your edits. This should help avoid the issue you noticed. Let me know of any…

Hey @"Dech", sorry to hear about this. Can you confirm that you've already tried these steps and you rebooted your computer?

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"TurquoiseWoman" - much appreciated! Have a lovely week ahead and see you around the Community. Take care!

Hey @"Active_Hedge", could you let us know some additional information about the issue you're having so that we can assist further? 

Hi there @"danielarce", sorry to jump in here, but could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? 

Hey @"JuanaM", sorry to hear you're having issues with this. May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

Hey @"abbipress", sorry to hear you're having issues with this. Could you share your ticket ID with us so that we can look it up in our system? 

Hey @taskman, thanks for the screenshot! Do you see any files or folders taking up space in your homepage or the backups page perhaps?

Hey @"RoxanneRB", sorry to jump in, but I just wanted to mention that you'll need to let the desktop app sync your changes until it's 'up to date' in your system tray and not syncing, before others will be able to see them. Once it's synced the syncing icon will change from the blue syncing icon to the green one.