Walter Dropbox Community Moderator

Hey @"dleigh73", sorry to jump in here, but would it be OK if we reached out via email to investigate a bit further internally at this point?

Hey there @"widhialasamahu", sorry to hear you're having issues with this. May I ask if you have the security update KB3033929 installed on your computer? Can you maybe send us a screenshot of the exact error you're getting so that we can have a visual too? Also, if you happen to be running an antivirus, VPN or firewall on…

Hey @"constantinos", thanks for using Dropbox and welcome to the Community! The easiest way to backup your files in Dropbox to a NAS would be to manually copy (upload) them there. If you'd like a live backup though, you might need to use a 3rd party app or integration to achieve what you had in mind. You can also search…

Hey @"nata123_123", sorry tom hear you're having issues with this. May we reach out via email to have a further look internally? Otherwise, you could log a ticket from your end, by filling out this form with all the relevant information and an email address we can reach you at. Just make sure to use an incognito window and…

Hi there @"zhaoruxia", sorry to hear about this. Have you by any chance reached out to our support team to ask for assistance on this? If you did, please share your ticket ID with us here, so that we can look it up in our system. Thanks!

Hey @"Mika2" & @"cristian1974" - may we reach out via email to have a further look internally at this point 

Viewer info is available to Professional users so you should be able to utilize it normally @"KeepMeAnonymous" Have you had the chance to give it a go yet? Let us know if this would be close to what you had in mind. 

Hey @"Jlo2023", sorry to hear you're having issues with this. I just wanted to mention that if you end up getting in touch with our support team about this, you can let us know your ticket ID in order to locate it in our system. To do so, you'd need to use an incognito window without logging into any Dropbox account and…

Hi there @"Squick55", sorry to hear you're having issues with this. Can you please let us know your computer's exact OS and the version and status of the desktop app as shown in your system tray/menu bar? Also, since you've already reached out to our support team about this, could you share your ticket ID in order to look…

Is the app still syncing those changes in your system tray perhaps @"Saffyron"?

Hi there @"Kooskoos", thanks for joining the Community and happy March! The issue you outlined echoes this discussion. Could you have a look and let me know if that's the case indeed? Thanks!

I'm glad to hear we're getting there @"Saffyron" Let me know of any updates!

Thanks for the screenshot @"Mord0r85" You haven't responded to my previous question though. Do you see those files on our website in the places I mentioned as well?

Thanks for the update on this and all the additional information you provided us @"TRC117" May we reach out via email to have a further look internally at this point? 

Hey @"SashaM" & @"jayare" - sorry for the late response; are you still having issues with this? If so, please let me know here and I'll reach out via email to investigate further. 

Have you tried deleting it from there @"Saffyron"? 

Glad to hear it's sorted now @"strobe" - thanks for keeping us in the loop too. See you around the Community and take care!

Hey @"strobe" - sorry to hear you're having issues with this. Have you tried purchasing the plan you'd like from this page directly? If so, are you getting the same error message there?

Hey @"Mord0r85", sorry to jump in, but can you spot any files or folders taking up space in your account's homepage or your backups page at all?

Thanks for the quick reply, Claire. I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Hi there @"clairegardens", sorry to jump in, but could you check if there are any pending updates for your device's OS and the Dropbox mobile app as well in your app store? If so, you could try updating them and restore your purchases anew. If you still get an error, please let us know and we'll reach out via email to…

Hey @"mapleforest", sorry to jump in here, but I wanted to ask if you've tried using another browser or clearing your browser's cache since you first got this error. If you did and still get the same message, I'd appreciate a screenshot, so that we can have a visual too. Just make sure to omit any personal information that…

Hey @"Ron D.7", sorry to jump in here. I just wanted to mention that it sounds like the desktop app might not be running on your computer. This would also explain why your camera uploads haven't synced to your computer's Dropbox folder. Can you try (re)launching it and let us know how it goes? If you can't find it on your…

Hey @"Saffyron", sorry to jump in here, but could you check if you can see any files or folders taking up space in your account's homepage or your backups page at all? 

Hey @"sendyjasmine", sorry to jump in, but could you try adding the GSuite integration to your account through the App Center and try again? Let us know how it goes!

We're glad to hear it's sorted now and thanks for keeping us in the loop too, Dave. See you around the Community and take care! 

Hey @"KeepMeAnonymous", thanks for posting on our Community! Have you considered using the Transfer feature instead of shared links which would help you track the views and/or downloads of the files you sent out? Let me know when you get the chance!

Hi @"wexj", thanks for joining the discussion here. May we reach out via email address that's connected to your profile here, on our Community in order to have a further look internally? 

Hi @"Ruslan_Taghiyev" - thanks for taking the time to share your thoughts on this on our Community. While Paper has a setting that allows anyone with the link to access a Paper doc, we warn users who try to access a doc owned by another team or a user not on their team that their information will be visible in a screen…

Hey @"lane_RHL", thanks for using Dropbox and welcome to the Community! Instead of sharing a folder with edit rights, have you considered asking them to open up a file request for you from their end? Let me know if this helps!