Walter Dropbox Community Moderator

Hey @"mikewill", sorry to jump in, but could you send us a screenshot of the options you get when you right click on the mentioned folder?

Hey @"jacovg91", sorry to jump in, but I just wanted to mention that our team is looking into this. We'll let you know more as soon as we have an update. 

Could you send us some screenshots of how it looks on your end so that we can assist further @"w_b"?

Hey @"w_b", sorry to jump in, but when you say you don't have permission to rename the file, is this because it's a shared file or are you getting any particular errors? 

Sure thing @aaronzrn11 - you've got email. Please have a look at your inbox and we'll take it from there.

Hey @"innoway", sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @"Colin C.16", have you ensured that you've not connected more than 3 devices to your account, if you're on the Basic plan as you might be hitting your device limit? If that's not the case, you can try installing the desktop app anew from this page directly. You can also temporarily disable any antivirus or firewalls…

For anyone affected by this, could you please send us a screenshot of the app's status and version as shown in your menu bar? 

In that case, may we reach out via email to have a further look internally @"aaronzrn11"? 

Hey @"legacygt777", sorry to hear about this. When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps? Let us know and we'll take it from there. 

Hey @"icetubMP", sorry to hear about this. Have you tried clearing your browser's cache or another browser since you first noticed this? If you did and still get the same message, please send us a screenshot so that we can have a visual too. Thanks!

Hey @"John Row", sorry to hear you're having issues with this. Did you make sure your device meets the minimum requirements as outlined here? Also, are you installing it from this page or this one perhaps? Any additional information or screenshots are more than welcome! 

Hi there @johncocci, sorry to hear about this. Could you let us know the version and status of the desktop app installed on your computer and send us a screenshot of how this looks on your end so that we can have a visual too? Any additional information is more than welcome!

Hi there @"simonescartabelli", sorry to hear about your syncing issue. Can you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? This would help us assist further. --- Ciao @"simonescartabelli", mi dispiace per il tuo problema di sincronizzazione. Puoi inviarci uno…

Hey @alepeco, sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. Thanks!

Hey @Tawfee52, sorry to jump in here, but I just wanted to mention that in that case you can reach out to our support team through this form directly for further assistance. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information. Once you do this and you…

Glad to hear you're back up and running and thanks for keeping me in the loop too @"EcruBlack" See you around the Community and take care! 

Hi there @"atvuong", thanks for your post on the Community. There's an issue with the Google Editor that's affecting some users at the moment. You can check it out and subscribe for updates through our status page. I hope this helps a tad. 

Hey @"EcruBlack", sorry to hear you're having issues with this. Can you please try the offline installer from this page and let me know how it goes? If you're running an antivirus or firewall on your machine, you could try temporarily disabling them too. In any case, please keep me posted.

Thanks for the screenshot and the additional information @"LivePaola" - most appreciated. Can you update to the latest version of the desktop app from this page and let us know if this persists? Thanks a bunch! 

In that case, you could try submitting this form from an incognito window without signing into any Dropbox account and filling in all the relevant information and an email address we can reach you at @aaronzrn11 Once you get a ticket ID from our system, feel free to share it with us here so that we can look it up as well. 

Hey @"ashleywchism", sorry to hear you're having issues with this. There's currently an issue that's affecting some users who try to upload large files through the website. You can take a look here and subscribe to keep updated with its status. We'll also update this thread as soon as we have any news to share. 

Hey there @aaronzrn11, could you provide some additional information about the issues you're facing so that we can assist further? Also, what plan are you on at the moment? 

Hey there @Mbare, sorry to hear you're having issues with this. Have you tried clearing your browser's cache or using an incognito window or another browser with no extensions or plugins running to do this? Let us know if you get the same results. 

Hey @"LivePaola", sorry to hear about this. Could you send us a screenshot of the error you're getting and make sure to include the desktop app's version and status as shown in your menu bar at the moment? Also, where's your Dropbox folder located as shown in the app's preferences under the Sync tab?

Thanks for the clarifications @"DonGlover" Can you also let us know the exact OS version of your device and the version of the Dropbox mobile app installed there as well? 

Hey @"DonGlover", sorry to jump in, but when you say encrypted, do you mean the files are password protected? Are you able to open them normally after downloading or exporting them to your device? 

Hey @Larues, sorry to hear about this. In this case, you can try the look up tool to identify the email address that's connected to the charge in question. If you don't recognize it or have further queries about this, you can reach out to our support team through this form. Just make sure to use an incognito window without…

Hey @"wa4ywm", sorry to jump in, but can you confirm that you're using these steps to share the link to the folder you mentioned? If you have already added them to the folder as a member, you can remove their access as outlined here. 

Thanks for the screenshot @"Simonsen" - much appreciated. Can you send us another one showing the Dropbox folder's location in the app's preferences under the Sync tab?