Walter Dropbox Community Moderator

Thanks for the ticket ID @"dfordufus" - I was able to locate it in our system and passed your comments on to the agent who's handling your case. I can also see that they have already replied to you, so please have a look at your inbox. 

Hey @"fedeboraxx", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the status and version of the desktop app as shown in your menu bar? Also, did you try making the files you'd like to access at all times available offline before trying to open them through your 3rd party…

Glad to hear it's sorted now @"jedsters" Take care and see you around the Community! 

Thanks for the additional information there @"Robert_S" - much appreciated. It looks like Zapier is using a direct temporary link, which is expected to expire. The link beginning with http://www.dropbox.com/s/ is a permanent link. Since the integration is coming from Zapier, you'd need to reach out to them for further…

Hey @"roxyk", sorry to jump in here, but could you download and install the latest stable version (just got out btw) and let us know if this persists? 

Hey @"krzhao", sorry to hear you're having issues with this. Have you ensured that you access the link to the form from a web browser where you're not signed into any Dropbox account? 

Hey @"DropBozizzle" & @"Guest57", sorry to hear you're having issues with this. Can you please clarify if you've tried re-indexing Spotlight or any other troubleshooting steps? As for you @"Guest57", could you also share your ticket ID for your support interaction? 

In that case, you can have a look at the app's preferences under the Backup tab on your computers to see which one is being backed up @"jedsters" Let me know if that helps!

Do you see the name of the computer you've backed up to your Dropbox account in your Security page under the connected devices section perhaps @"jedsters"? 

I'm glad to hear you managed to sort it out in the end and thank you for your feedback as well @"Wheresmystuff " Let me know if you have anything else to add or ask. 

Hi all, thanks for your comments so far. I wanted to mention that you can reach out to our support team for further assistance through this form. Please do this through an incognito window without logging into any Dropbox account while making sure to include all the relevant information along with an email address we can…

Were you running the Dropbox desktop app as a service on your Server or was it installed as a regular app @"tomlivings" ? Also, if you'd like to find out more information on how to migrate the content of a server to Dropbox and suggestions to improve the efficacy of the process, visit this help center article. 

Thanks for the additional information anonymous - much appreciated. Can you please clarify if you're able to access your account normally from a web browser? Also, you mentioned checking for firewalls, antivirus programs and VPNs or proxies; did you disable those temporarily while running the installer? Apart from that,…

Hey @"jedsters", sorry to hear about this. Can you try the direct link to navigate to your plan tab? Also, do you see any folders taking up space in your backups page? Keep us posted!

Hey @"Mike D.34", I'm afraid that there's no way to correct or delete a contact at this time. You can only clear them all in bulk. I hope this clarifies! 

Hey @"cannadi", thanks for the additional information. Would it be OK if we reached out via email to have a further look internally at this point? 

Hi @"Lineman", could you elaborate on the issue you are facing so that we can assist further? If it's the same as the OP, could you clarify if you upgraded your account through the website or via the app store on a mobile device? Thanks!

Hey @"MCAO1", thanks for joining our Community and happy Monday! I'm afraid that there's no way to edit the email address of one of your signers after you've sent the doc for signatures. You'd need to edit and resend the request anew as outlined here. I hope this helps!

Hey @"nilesh8300", thanks for joining our Community and happy Monday! I'm afraid that permanently deleted files can't be restored, not even from our end. I wish I had a better answer for you.

Hey @"kree photography", thanks for joining our Community. I just wanted to mention that there's no way within Dropbox to remove or hide the exif data of (shared) files. This includes the camera info you mentioned as its part of the file's metadata. Let us know if you have any other questions. 

Hey @"sberlovitz19", sorry to hear about this. Can you clarify how exactly are you uploading this file to your Dropbox account? If you could send us a screenshot of the error you get, I'd appreciate it. Thanks!

Hey @"driceman1086", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what is the desktop app's version and status as shown in your menu bar/system tray? Can you access those folders normally from your backups page? Keep…

Hey @"KaleJF", sorry to hear about this. Can you please confirm the app's version as shown in your system tray at the moment and your computer's OS version as well?? Thanks!

Hi @"DavidW123", welcome to the Community and happy Monday! It sounds like you accidentally enabled the Dropbox Backup feature on your new computer, probably upon installing the Dropbox desktop app. If that's the case indeed, you should be able to disable it as outlined here. Let me know if that helps, David.

Hey @"jpkelly", thanks for posting on our Community and happy Monday! These look like shared folders that were probably backed up to your Dropbox account, or shared after you had backed them up to Dropbox. Can you find them in your backups page or your sharing tab perhaps, instead of your events page or the deleted files…

Hi there @"3DPhoto", sorry to hear you're having issues with this. Could you clarify your device's exact OS version and the version of the Dropbox app installed there as well? Did you try clearing the app's cache at all since you first noticed this by the way? 

I see, thanks for clarifying that for me anonymous Could you maybe try an advanced reinstall? If you're on the Basic plan, make sure that you have no more than 3 devices connected to your account as you might be hitting the device limit. 

Thanks for the additional feedback and elaborating on your use-case @"fwallro" Let us know if you have anything else to add. 

Hey @"irenesf", I'm afraid the only way I can think of is by using our ignore feature as outlined here which would require you to use the terminal. I wish I had a better answer for you. 

Hey @"albinotoni", sorry to hear you're having issues with this. Could you clarify the app's version as shown in your menu bar? Also, can you try toggling back on the auto-startup option through the app's preferences under the General tab and then back off again? Let me know what you find!