Walter Dropbox Community Moderator

Hi there @"Trush861", sorry to hear you're having issues with this. Are you the owner of these files or have they been shared with you? Also, can you please let us know if you're logged into your Microsoft account when trying to edit those files in the first place? Have you tried exporting it to MS Word or Excel and…

Hey @"dpawson", sorry for the late reply here, but I just wanted to mention that this should have been fixed after a recent release. Please let us know if anything else comes up. 

Hi there @"JanS", sorry to hear about this. You should be able to get in touch with our support team through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill out all the relevant information along with an email address we can reach you at. I hope this helps!

Can you also send us a screenshot of the app's exact status as shown in your menu bar @"banbikas" ? Apart from that, can you try removing the folder via the website and let me know how it goes? 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"Power Diary" Have a lovely week ahead and see you around the Community!

Hi there @"trover222 ", thanks for using Dropbox and happy Monday! Can you please let us know if you're able to access your backups through the website on your mobile device through this page instead of doing it via the app? Also, in the mobile app, are you able to navigate to those backups from within your folder…

Hi there @"Rachel L." thanks for flagging this with us. May I ask if you've confirmed that this affects all of your HTML files and could you also clarify your device's exact OS version? A screenshot of the options you're now getting would also help!

Hey @"Tommy Rong", welcome to the Community and happy Monday! I'm afraid it's not quite clear what exactly you'd like to accomplish and how. Could you elaborate a tad for me please? Thanks!

Hey @"BeaZee", thanks for posting on our Community and happy Monday! Are you referring to files or folders you are storing in your Dropbox account or your Dropbox folder on your computer perhaps? If so, these files will be synced and you'll be able to access them from any device you've linked your account to and the…

Hey @"banbikas", sorry to hear you're having issues with this. Have you tried doing this via the website instead of doing it on your computer? Can you also send us a screenshot of the error you mentioned so that we can have a look too? Thanks!

I'm glad to hear it's sorted now and thanks for your feedback as well @"Jo1Sy" Let us know if you have anything else to add. 

Thanks for the update, Steve. Please let us know if anything comes up. Have a lovely weekend! 

I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Dale. See you around the Community and have a lovely weekend ahead! 

Hey @"Jo1Sy", thanks for joining our Community and happy Friday. If you haven't already reached out to our support team about this, may we reach out via email from our end to have a further look internally? If you did get in touch with our support team, please let us know your ticket ID so we can look it up in our system.…

Hey there @"Peter H.87", sorry to hear you're having issues with this. Can you please let us know the version of the app as shown in your taskbar? Also, did you try reinstalling the app since you first noticed this? Let us know more and we'll take it from there. 

Hey @"5R", sorry to jump in here, but I just wanted to mention that, based on your screenshot, it looks like the initial sign in on that web session was on the 9th of November, 2021 while the most recent activity on that web session was the 16th of November 2021. Does this not seem right to you? Let me know if I'm missing…

Hey @"DaleC", sorry to jump in here, but could you let us know if you went through the update to the new desktop app for Mac OS recently? If so, was it around the same time you noticed the issue with your aliases? Also, have you tried creating a new alias as a test to see if they work now? 

Hey @"steve G", could you send us a screenshot of the app's status as shown in your menu bar at the moment? Also, have you tried adjusting your bandwidth settings through the app's preferences or rebooting your computer? 

Hey @"TERRACE_87", sorry to hear you're having issues with this. Do you notice this behavior only on larger folders of yours or is it affecting smaller ones too? Can you please let us know your devices exact OS version and the version of the Dropbox app installed there as well? Have you tried clearing the app's cache since…

Hey @"DrAJP", could you confirm your device's exact OS version for us please? 

Thanks for the additional details there @"LSD_C" - most appreciated. Would it be OK if we reached out via email to have a further look internally at this point?

I can see this is a shared folder @"magleahy" How have you been given access to this folder in the first place? Was it through a shared link with edit or view only permissions perhaps? If you navigate to the members of the folder, do you see your account's email address shown there? 

Hey @"steve G", sorry to jump in here, but could you let us know if syncing is stuck at the same number of files or if it's dropped down now?

Hey @"Enrico62", sorry to jump in here, but since you mentioned a tablet, could you clarify the size of its screen for us? For Android tablets with screens larger than 10.1", an Office 365 subscription is also required to edit Office files stored in Dropbox Basic, Plus, and Professional accounts.

Hey @"LSD_C", sorry to hear you're having issues with this. Can you clarify how exactly are you updating the files your shared links point to? Thanks!

Hey @"magleahy", sorry to hear you're having issues with this. Did you try clearing your browser's cache or another browser? Can you please send us a screenshot of the exact error you're getting so that we can have a look too? You should be able to attach one through the camera icon (insert photo option) within your reply…

Hey @"yarkinzhan", sorry to hear about this. Can you please let us know if this persists after clearing the browser's cache or on a private/incognito window? If it does, you could try requesting the desktop version of the site as well. Keep us posted anyhow!

Thanks for the additional information and elaborating on your use-case @"irenesf" The best workaround we can suggest for the moment is the one which includes using the terminal as outlined here. You can also keep an eye out on this idea as the team is working on bringing folder selection for Dropbox Backup, in case this…

Hey @"aristeidist", did you had any luck with the most recent version of the app?

Hey @"AlexanderGj", sorry to hear about this. I'm afraid that without access to the email address in question, there's not much we can do from our end. Note that you can have a look here for possible ways to regain access to the account. I hope this helps a tad.