Walter Dropbox Community Moderator

Hey @laszlohal, sorry to hear you're having issues with this. Could you have a look at your backups page and your homepage and let us know if you find any files or folders taking up space? 

Hi there @"AdrianCarlsson", sorry to hear you're having issues with this. Could you please let us know the exact OS version of your device and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache at all since you first noticed this by the way? Any additional information is…

Hey @"kmccauley", sorry to jump in here and thanks for your patience while we checked this with the team. This should be fixed in the 177 version of the desktop app (it's not out yet), so make sure to keep the desktop app up to date. I hope this helps!

Hey @"GRC", sorry to hear about this. Can you please me know how this is logged in your events page? Also, have you tried uploading your files via the website directly? Any additional information is more than welcome! 

Hey @"Dean G.4", sorry to hear you're having issues with this. Can you please clarify if you let the desktop app sync your changes and state that it's up to date after resolving your sync issues? Thanks!

Hey there @"jamdalla", thanks for using Dropbox and welcome to the Community! I'm afraid this is not possible at this time with Dropbox. You'd need to manually set those files to be online only when needed to free up hard drive space on your computer(s). I'll leave this thread open in case there's a user who can offer…

Have you tried waiting till the app finishes syncing your changes and state 'up to date' in your menu bar before trying to make them available offline, Dan?

Hi there @"megawhite", sorry to hear you're having issues with this. Can you clarify the app's version as shown in your system tray and send us a screenshot of where you're spotting the RAM usage? If you could also let us know the exact OS version of your computer, I'd appreciate it. Keep us posted!

Hey there @"dandandaaan", sorry to hear you're having issues with this and thanks for all the information you provided and the screenshots too. Can you please let us know the version and status of the desktop app installed on your computer as shown in your menu bar? Also, have you tried making those files available offline…

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Jutjut" See you around the Community and take care!

Yeah, no worries @"w_b" - I've just sent you an email to the email address that's linked to your profile here, on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. Thanks!

No worries @acej - I've just sent you an email to the email address that's associated with your profile here on our Community, so please have a look at your email's inbox and we'll take it from there. Thanks!

Hey @"mikewill", sorry to jump in, but have you tried deleting it from the backups page?

Thanks for the update @"RickyW" Would it be OK if we reached out via email to have a further look internally at this point? 

Thanks for the screenshot @acej May we reach out via email to have a further look internally at this point? 

Hey @"w_b", would it be OK if we reached out via email to have a further look internally at this point? 

In that case, you could try this form instead @"lchesnutt01" Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. Once you do this and get a ticket ID, you can share it with us here so that we can look it up in our system as well. 

Hi @"TomDel1", sorry to hear you're having issues with this. Can you send us a screenshot of the options you get in the app's preferences under the Backups tab?

Hey @"Darko G.1", I'm not sure I understand the issue you're facing; could you elaborate a tad for us please? 

Hi there @"Nancy M.40", thanks for posting on our Community and happy Monday! Could you have a look at this article and this one and let us know if they help achieve what you had in mind? To do this, you could try putting the default for the folders to be selectively synced to the computer as well as enforcing the default…

Hey @lunalunare, sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a better look? Thanks!

Hi there @"kmccauley", sorry to hear you're having issues with this. It seems that you updated to the new desktop app for Mac OS - you can have a look at this Help Center article about the expected changes. As for the syncing issue, could you clarify how long it's been since the app stuck at syncing? Have you rebooted your…

Glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too @"GG26" See you around the Community and have a lovely weekend ahead! 

Hey @"receptionlaw", sorry to hear you're having issues with this. Can you please send me a screenshot of the error you're getting and how the folder looks on your end so that we have a visual too? Thanks!

Hey @"GG26", thanks for the detailed report and sorry to hear you're having issues with this. Could you try clearing your browser's cache or try another browser or an incognito window without plugins or extensions running and let us know if you get the same results? If you do, I'd appreciate a screenshot of the error, so…

Do you maybe see it after tapping the share option @"DonGlover"? If not, let us know here and we'll reach out via email to investigate further. 

Hey @"Rachel L.", sorry to hear you're having issues with this and thanks for all the information you provided. May we reach out via email to have a further look internally at this point? 

Hey @"JoolzM", sorry to jump in, but I was wondering if you're still having issues with this. If so, could we reach out via email to have a further look internally?

Hi @"madmith", thanks for sharing your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. 

Hey @"jasonspiano", sorry to hear you're having issues with this. When you say you don't have permission, can you send us a screenshot of the exact error you're getting so that we can have a look too? Also, do you see any backed up folders on your backups page?