Walter Dropbox Community Moderator

Refunds can take some time to be processed @"raptor10" You can wait a couple of days and if you still don't see the amount credited back to your balance, you can contact your bank and ask for more information. 

Hey @"Kris_G", thanks for using Dropbox and welcome to the Community! Apart from scrolling through your deleted files and using the filters to refine your search in the right hand pane, the only thing I could suggest here is using the CTRL+F shortcut when in your deleted files page to search for the files you're looking…

Hey @"Aellington", thanks for using Dropbox and welcome to the Community! You should be able to achieve what you had in mind via the Dropbox Transfer feature. Let me know if you have any other questions. 

If you don't need the backup of that computer, you can delete it to make up some space @"Bo JustMe" 

Hey @"raptor10", thanks for joining our Community! If you were to resume a subscription you had cancelled but was still ongoing, you wouldn't need to enter new billing information. Are you sure that the account isn't already upgraded to the free, Basic plan? Let me know and we'll take it from there. 

Hey @"sesky", sorry to jump in, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Hey @"Bo JustMe", sorry to jump in here, but could you also take a look at your backups page and see if there are any folders taking up space listed there?

Hi all, I just wanted to mention that we heard back from the team and this should be resolved now. Let us know if anyone is still having issues with this!

Thanks for the ticket ID, Marta. I was able to locate it in our system and passed your comments on to the agent who's handling your case. They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

Hey @"immo", sorry to hear about this. Can you please send us a screenshot of the error you're getting? If you're running the desktop app, could you send us its status and version as shown in your menu bar as well? 

The desktop app is the one which syncs your files, shown in your screenshot @"banbikas". You can click on the Dropbox icon in your menu bar and then click on your avatar (account's picture) and Quit. Let us know if you still get the same error after quitting the Dropbox desktop app completely before trying to delete this…

Hi @"Martanilsson04", sorry to hear about this. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system? While we're at it, have you tried using our self served look up tool to identify the email address that's associated with the charge in…

Hi @"Shadowmech", thanks for using Dropbox and welcome to the Community! I'm not quite concrete on this, so let me check with the team and I'll get back to you on that ASAP. Let me know if you have any other questions in the meantime. 

Hi there @"gavineadie", sorry to hear about this. Could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? If you're running an antivirus on your computer, you can also try disabling it temporarily. In any case, please keep us posted!

Hi there @"JILLW1", sorry to hear about your syncing issue. It sounds like the desktop app is not syncing normally, either on your end or on your husband's computer. Can you take a look at the Dropbox icon in the system tray/menu bar on both devices and let me know if they're 'up to date' or still syncing? Do you both make…

Hi there @"andry88", sorry to hear you're having issues with this. Can you take a look at your account's connected devices and let me know how many you've currently connected to your account? Also, if you navigate to the Dropbox Passwords preferences, how many devices do you see listed under the 'Setup' tab? To find the…

No worries @"NHT" My colleague @"Megan" will be following up shortly. 

Hey @"NHT", did you check your email's spam/junk folder as well? 

Thanks for the cooperation @"lsdc" I've just sent you an email so please have a look at your inbox and we'll take it from there. 

Hey @"UnhappyClient", sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point?

Hi @"NataliDex", sorry to jump in here, but I just wanted to mention that this looks more like a Windows issue, rather than a Dropbox one. You could try having your clients try another browser, but if this persists, you'll need to reach out to Microsoft for further assistance. I hope this helps!

Hey @"sue1201", I'm not sure if that's the case, but if you happen to be on the Basic plan, could it be that you're hitting your account's device limit? Also, have you ensured that this is not caused by an antivirus, a VPN or proxy setting or even a firewall? 

Hey @"cmcintoshphoto", could you try an advanced reinstall and let us know how it goes? 

Hi all, thanks for your reports so far. I just wanted to mention that this issue is on our radar and the team is currently looking into it. We'll let you know more as soon as we have an update. 

Thanks for the additional information @"Rachel L." - much appreciated. Could you also confirm the version of the app installed on your device and if you've tried rebooting since you first noticed this?

Hi there @"Maso", sorry to hear you're also having issues with this. May we reach out via email to have a further look internally? 

No worries @"Sandersen" - I'm glad to hear you sorted this out in the end. See you around the Community and take care!

Hey @"Frankee787", sorry to jump in here, but could you share your ticket ID so that we can look it up in our system?

Hey @"JohnKMcHenry" - sorry to jump in here, but could you share your ticket ID in order for us to look it up in our system? Thanks a bunch, Karl!

Hey @"Sandersen", sorry to hear you're having issues with this. Can you please send us a screenshot (omitting any personal info if possible) of the page you're landing on when you click in the email to verify your new email address? Also, since you don't have access to the email address that's primarily associated with…