Walter Dropbox Community Moderator

Hey @"mmday97", sorry to hear you're having issues with this. Can you please clarify if you have two separate Dropbox accounts or if you're referring to just one, namely your Student account? Based on your screenshots, it seems that your files are still being synced by the Dropbox desktop app. Would you like to stop…

In that case, could you give it a go and let me know if the syncing gets stuck at the same number of files again @"KathleenWT"?

Hey @"Archmage", it sounds like your shared links may have been banned. May we reach out via email to have a further look internally? 

Hey @"Destinydecade", thanks for joining our Community and happy Monday! It sounds like you may have updated to the latest version of the desktop app which begins to roll out the change to have Desktop shortcut point directly to Dropbox folder on Windows. If that's the case indeed, can you clarify if you're having an issue…

Hey @"mdlandon", thanks for posting on our Community and happy Monday! I'm happy to see that you sorted this out in the end. Please let us know if anything else comes up!

Hey @"CJ16", sorry to hear you're having issues with this. If you've ensured that you have edit access to this folder, could you clear your browser's cache or use an incognito window to try the upload again and let me know how it goes? If you still get an error, please send us a screenshot using the camera icon (insert…

Hi there @KathleenWT, thanks for using Dropbox and welcome to the Community! Could you let us know the desktop app's exact status and version as shown in your taskbar at the moment? Is it 'up to date' or still syncing perhaps? Apart from that, have you rebooted your computer since you first noticed this? Keep me posted!

Hey @vivalamovie, sorry to hear about this. Have you by any chance tried to disconnect the integration and re-connect it anew?

Hey @"cwdav", sorry to jump in, but I wanted to mention that you might want to have a look at this discussion as well. Let us know how you get on! 

Hey @"AlBauer", sorry to jump in but did you clear the app's cache at all since you first noticed this? If not, could you give it a go, uninstall the app completely and re-install it and let us know how it goes?

Hey @"MAK1954", did you try the steps outlined in this article? 

Hey there @"Stach", sorry to hear you're having issues with this. Could you please let us know the exact OS version(s) of your devices and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache at all since you first noticed this? Also, does offlining the files improve…

Thanks for the additional information and sorry to jump in @"Chris956" May we reach out via email to have a further look internally at this point? 

Hey @chryssa33, sorry to jump in and thanks for the clarifications there. I just wanted to mention that the promotional space you've gained so far is permanent and you won't lose it after upgrading and/or downgrading your account. Only specific promotions from several OEMs are for a fixed period of time. I hope this helps!

Hey @"jonny dongz", sorry to jump in, but have you tried restoring your purchases by any chance?

Hey @"Dean G.4", sorry for the tardy response. Has the app finished syncing now? If it did and it shows 'up to date', could you check again and let me know if the reported sync issues still show? 

Hey @syncer, sorry to jump in here, but I just wanted to mention that if this is a valid promotion coming from us indeed, as a first step, could you please double check your email box and spam folders? All of our promotional and tip emails originate from http://docsend.com, http://dropboxmail.com, http://em-s.dropbox.com,…

Hey @"AlanBustany", sorry to hear about this. Could you send us a screenshot of the warning you get and also clarify the app's version and status as shown in your menu bar at the moment?

Hey there @"David K.41", sorry to hear you're having issues with this. Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there? Also, have you tried rebooting or clearing the app's cache since you first noticed this? Keep me posted, David. 

Hey there @"oneoftheelks", thanks for posting on our Community and sorry to hear you're having issues with this. Can you just clarify if you're all of you are/will be using iOS devices to upload to this file request of yours? Also, have you ensured that those files all have location data embedded before uploading them?…

Hey there @"Michael 103673", sorry to hear about this. Can you please clarify if you're previewing the file within the mobile Dropbox app or if you're using a web browser instead? Does it happen with all of your Excel files or just one? Any additional information you can share is more than welcome, Michael. 

Hi there @"Sosebot", sorry to hear about this. Could you send us a screenshot of the app's status as shown in your menu bar at the moment and another one showing us where you spotted the hard drive space discrepancy? As for the expected changes with the new desktop app for Mac OS, you can have a look here. In any case,…

Hey there @"MyrddinEmrys", thanks for the elaborate report. Following a migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. That said, note that there are some things you can check to ensure…

Thanks for the clarification @"imsharmaine20" May we reach out via email to have a further look internally at this point?

Hey @"Alexius321", sorry to jump in here, but if you happen to be on the Basic plan, have you ensured that you're not hitting your account's device limit? If that's not the case, could you try disabling any security programs you may have running temporarily and let us know if you still get the same error? 

Hey @"nick1803", sorry to jump in, but may I ask how large is the PDF file in question? Have you tried clearing your browser's cache or using another browser perhaps?

Hey @"Eildh", thanks for posting on our Community and happy Friday. May I ask if this happens with all of the email notifications you get about the activity in your shared folders? Also, are those folders owned by you or someone else? Any additional information is more than welcome!

Thanks for flagging this @"imsharmaine20" - I just corrected it. Could you have a look and let me know if it works now? Thanks!

Hi there @"imsharmaine20", sorry to hear you're having issues with this. I'm not sure if this would help, but have you consulted this Help Center article yet? Let me know and we'll take it from there. 

Hey @"syntrak", thanks for the nudge on this. I just checked back on your ticket and I can see that the expert handling your request has responded. I'd recommend getting back to them through email for further assistance, if needed.