Walter Dropbox Community Moderator

Hey there @"ACabre", sorry to hear you're having issues with this. Before clearing your browser's cache, can you try an incognito window or another browser with no extensions or plugins running and let us know if you still get the same error? If you do, I'd appreciate a screenshot so that we can have a visual too. Thanks!

Hi there @"Chris I.5", sorry to hear you're having issues with this. Do you have the appropriate software to preview those files installed on your Android tablet as well? Have you tried downloading them from the website or exporting them to the 3rd party app you'll be using to work on them? Let me know what you find!

Hi there @"astokesmusic", thanks for joining the Community and thanks for your elaborate report. I'm afraid you're correct on your assumption that you'll need to work on files that you've already made available offline on your computer(s) since the software you're using seems to be having issues with the online only files…

Hey @"hteran", sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? You can find the most recent version of the desktop app here, if needed by the way. 

Hey @"baitboyz", sorry to hear about this. Could you try using this form to contact our support team for further assistance? Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details. Once you do this and get a ticket ID from our system, you can share it with us…

Hey @"Davebm20", thanks for joining our Community and sorry to hear you're having issues with this. It sounds like you're referring to a file request and not a shared folder. If that's true, note that users on the Dropbox Professional, Standard, Advanced, and Enterprise plans can accept files up to 50 GB in size which is…

Hey @"bennesvig", thanks for using Dropbox and welcome to the Community. If you're asking if there's a Dropbox integration with Keynote that would enable you to share and work on files in the Dropbox website, I'm afraid no, there's none at the moment. If you'd like to, you can post your idea in the Ideas section of our…

Yes, that would be it @"topoloco2000" - thanks for the screenshot! Can you also send us a screenshot of the error (or the last screen you can get to) when navigating your Dropbox folder through the Windows File Explorer? 

Does the issue persist on a private browsing window as well @"Glenn M.5" ? If so, have you ensured that your browser's version is up to date?

Hi @"nunoise", thanks for using Dropbox and welcome to the Community! Dropbox is currently compatible with Catalina (As of June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older - the Catalina OS is 10.15) and no, updating one device to the most recent version of the…

No need to log into any Dropbox account @"LeilaHamadani" Just use an incognito window or another browser to access the form and you should be able to see it normally. Let me know of any updates!

Have you tried another browser to do this at all since you first noticed this? If you did and this persists, could you clarify the URL you're navigating to upgrade your account back to the Plus plan? Apart from that, can you try from the plans page directly and let me know how it goes? Keep me posted @alex_k 

No worries @"dragonbrian" - I'm just glad to hear you sorted out in the end and thanks for keeping me in the loop too. See you around the Community and take care! 

Hey @"Kris Loveman Elliott", sorry to hear you're having issues with this. Have you tried reinstalling the desktop app on your computer at all lately? You can find the latest version here, if needed. As for your support options, you can have a look here for more information. 

Hey @"vmartin2023", sorry to hear you're having issues with this. Could you please have a look at your events page and let me know if you can find your missing files there? If you could also send me a screenshot of how it looks on your end I'd appreciate it. Thanks!

Hey John (@"LeilaHamadani"), sorry to hear about this. In this case, I'd recommend getting in touch with our support team directly for further assistance. To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information. If you do this and get a…

Hey @"Tord1", thanks for the additional information and sorry to jump in. I just wanted to mention that you can check your selective sync settings through the app's preferences under the sync tab. As for the app's version, could you try updating to the latest version directly from this page and wait till it's 'up to date'…

In order to get the full desktop app for Windows instead of Dropbox Lite for Windows in S mode, you'll need to opt out of S mode on your computer first @"chauptman1" Let us know if you have any other questions. 

Hey @NB14 - thanks for your feedback on this. It's been noted in our system, but please let us know if you have anything else to add. As for you now @meemeemux, could you share your ticket ID from your support interaction so that we can look it up in our system?

Could you send us a screenshot of the app's current status as shown in your system tray at the moment @"topoloco2000"? As for your cache folder, you can take a look here.

Hey @alex_k, sorry to hear about this. Could you clarify the plan you're on at the moment and also send us a screenshot of the error you're getting? Thanks!

Thanks for the nudge @"Ccseven" Could you try the offline installer from this page and let me know how it goes? If you end up with an error, please send us a screenshot so that we can have a visual too. 

Hey @"dragonbrian", sorry to hear you're having issues with this.. Could you please clear your browser's cache or try another browser or an incognito window with no plugins or extensions running and let us know how it goes? If you still get the same error, I'd appreciate a screenshot too. Thanks!

Hey @mlcwade, sorry to hear about this. Have you tried any of the troubleshooting mentioned in this discussion? 

Hey @"KellyHausenfluck ", sorry to hear you're having issues with this. Could you please walk us through the steps you take to upload your files and how those actions are logged in your events page? This will help us assist further. 

Hey @"doctordee", thanks for posting on our Community! Could you send us a screenshot of how this email looks like (omitting any personal info) and clarify the email address that it came from? Thanks so much!

Hey @"Glenn M.5" , sorry to hear you're having issues with this. Can you please try another browser and/or a private browsing window with no extensions or plugins running and let us know if you notice any difference? Thanks!

Hey there @"scifi50", sorry to hear you're having issues with this. I'm not sure where Dropbox comes into play here, but could you send us a screenshot of any errors you might be getting so that we can have a look too? Thanks!

Hey @"JackoHey", sorry to hear you're having issues with this. Could you have a look at this discussion and let me know if the information there helps? Thanks!

Could you update the app's version to the most recent one from this page and let me know how it goes @"Wendy Don"?