Walter Dropbox Community Moderator

So the issue is with uploading the files not sharing them - is this correct @"Arielbar"? 

Hey there @"AnotherGuy", I'm not sure I understand your query; could you elaborate a tad please?

Hey @"natasha123", sorry to jump in here, but could you clarify if you're referring to email notifications, notifications on the website or in-app notifications perhaps? Also, are you part of a team account or are you using an individual one? Do you happen to be following the mentioned shared folder by any chance?

Hey @"Jane", sorry to hear you're having issues with this and thanks for taking the time to share your thoughts on this. Have you tried reaching out to our support team through this link for further assistance? If not, let me know and I'll be happy to open a ticket for you from my end so that we can have a further look…

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Not Your Average Karen" See you around the Community and take care!

Hey there @"Arielbar", sorry to hear about this. Can you please reboot your device and/or clear the app's cache and let us know if this persists? If it does, I'd like a screenshot of any errors you might be getting or the screen where you get stuck. Also, if you could clarify your device's exact OS version and the version…

Hey @"elizabeth13", sorry to hear about this. Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device? Also, what exactly is reported in your plan tab at the moment?

I see; thanks for the additional information @"djrocks66" Let me know the app's exact status and version when you get the chance and we'll take it from there.

Hey @"Scissoir and Glue", sorry to hear about this. Can you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar at the moment? 

Hey @"Scrappy_Monkey", thanks for your report. Could you try updating the version of the Dropbox mobile app and let us know if this persists? 

Hey @"darrylschick", thanks for the additional information. Can you please reinstall the desktop app and let us know if this persists? 

I see, thanks for the additional info @"BobbiBamf" In that case, I'd suggest that you follow these steps to contact Apple regarding a refund since we are unable to provide refunds directly for iOS in-app purchases. I hope this helps!

Hey @"syedmaz", thanks for using Dropbox and welcome to the Community! I'm not aware of any recent changes on the login flow, but let me check with the team and we'll get back to you. If you could share some additional information like how this is affecting you and/or screenshots would be much appreciated. Thanks! 

Thanks for the additional information @"pw-mc" - could you also send us a screenshot of the error you get (omitting any personal information)?

Hey @"pw-mc", sorry to hear you're having issues with this. Can you please let me know if this happens when you preview the file through the mobile app or the website? Also, what is your device's exact OS version and the version of the Dropbox mobile app installed there? Are you able to open it normally after downloading…

Hey @"djrocks66", sorry to hear you're having issues with this. Does this happen with online only files or even files you've set to be available offline too? What is the desktop app's exact version and status as shown in your menu bar at the moment? Also, have you tried refreshing your Finder or rebooting your computer?

If your mentor is seeing the comments on the file on our website and you've made sure that you're looking at the same file, then you might need to clear your browser's cache or try another browser, Lucy. If the issue persists, please send us a screenshot of how the file with its comments looks on your end and another one…

In that case you can keep in mind for future use, Lucy. Let us know if you need anything else in the meantime. 

Glad to hear that @"Madhurimab" See you around the Community and take care! 

Hey @"Gustynpip", sorry to jump in here. Your browser is the web browser you're using to access internet pages etc. For example, I'm using Google Chrome at the moment. You can see more information on how to troubleshoot issues with your web browser here. If you're using the desktop app to do this by updating the file…

Have you considered using the Dropbox comments feature instead in that case, Lucy? 

Can they see their comments from their end on our website @"Lucy Shine Strong " ?

In that case, I'd recommend getting back to your open ticket about this issue and reply to my colleague's email to continue investigating this @"Haumann" Let us know if you have anything else to add in the meantime. 

Glad to hear it's sorted now and thanks for keeping us in the loop too, Chris. Let us know if anything else comes up! 

It sounds like the file might be corrupt @"Daveb5" - are you getting any particular errors perhaps? Also, were you ever able to preview this file on our website in the past?

Hi there @"Madhurimab", sorry to hear about this. Could you please try restoring your purchases and let us know how it goes? If you get an error along the way, send us a screenshot of that too. Thanks!

Hey @"Chris_Hope", sorry to jump in here, but could you click on the blue hyperlink in your error message and send us the full error log so that we can have a better look? 

Hey @"Lucy Shine Strong ", sorry to jump in here, but when you say the comments are inside the PDF, I'm assuming that your mentor is adding their comments through a 3rd party app and not directly on the Dropbox website - is that correct?

Hi @"Oleg8", thanks for the additional information and the screenshot too. Can you clarify your device's exact OS version for us please and confirm that you have enough space on your mobile device to install the app normally? --- Привет @"Oleg8", спасибо за дополнительную информацию и скриншот. Не могли бы вы уточнить для…

Hey @"JimHesterman", sorry to hear about this. Did you enabled the Dropbox Backup feature by accident perhaps? Could you send us a screenshot of what's shown in the app's preferences under the Backups tab and one of the app's status and version as shown in your menu bar? Also, do you see any filers or folders on your…