Walter Dropbox Community Moderator

Hey @"lulu_optics", sorry to jump in here. I'm afraid that when accessing a shared link there are no check boxes to select multiple files. You either need to download the entire folder, if it's not too large, or download the files individually. Alternatively, you can add the folder to your own account (if you're signed in…

Hi all, for anyone who's still affected by this, could you let us know if you're running any 3rd party apps or security programs like antivirus or even a VPN/proxy setting on the affected computer? 

Hey @"pokeefe0001", could you send us a screenshot of where you're spotting those tasks? Also, could you try rebooting your computer when you get the chance and let us know if the matters have improved at all? 

Hey @"Arrell5093", sorry to jump in here, but could you clarify if you're able to preview those missing images on your PPT file after downloading it from the website and opening it locally on your device? 

Hey @"Missymoo", sorry to jump in here, but have you tried another browser to see if you can find the button to upload the screenshot you mentioned? If that doesn't work, you can try requesting the desktop version of the website and try again. As for the issue at hand, have you tried reinstalling the apps at all since you…

Hey @"saaniluk", sorry to jump in, but could you clarify the OS version of your device and the versions of the apps you're using? Have you tried reinstalling both of them since you first noticed this issue by the way? 

So you're not seeing any files or folders on this page - is that correct @"MarcelloSax64" ?

Hey there @"Daria Ten", sorry to jump in, but have you tried replacing www with dl in your newly created links? This will directly render content for public links in the browser. 

Hey @"Chris F1", sorry to jump in, but I just wanted to mention that clearing your cache would help free up some storage space on your device and possibly improve the performance. If you'd like to give a go, you can follow these steps: 1. Navigate to the “Personal” (Account) tab 2. Tap the gear icon in the upper-left…

Hey there @"Erik K.12", sorry to jump in here, but I just wanted to mention that you should be able to include a screenshot in your reply via the camera icon (insert photo option) within your reply's box. 

Hey @Marco_N, thanks for posting on our Community and happy Monday. When you say outbound data transfer, could you clarify to what you're referring to exactly? Are you for instance talking about sharing files or folders with other people or were you talking about the Dropbox Transfer feature? Let me know when you get the…

Hey @"Bob131313", sorry to hear you're having issues with this. Can you please let us know if you're getting a specific error when you try to edit your files on your tablet and also clarify the versions of the app(s) you're using and your device's OS version as well? Any additional information or screenshots would be more…

Hey @"Buff Daddy", sorry to hear you're having issues with this. If this is a shared folder that was added to your account, this would be normal since shared folders count towards the quota of every account that's a member of the share. You can read more about this here. Let us know if you have any more questions.

Hey @"langzi", sorry to hear you're having issues with this and thanks for the screenshot! May I ask if you installed the desktop app with admin privileges in the first place and if you've also granted Dropbox full disk access as outlined here? If you could also clarify your device's exact OS and the app's version and…

Thanks so much for your additional feedback there @"Chris L" - much appreciated. It's been logged in our system, but please let us know if you have anything else to add. 

Thanks for clarifying that for us. Are you running any security software like antivirus, firewalls or VPN/proxies by any chance @"topoloco2000"? 

Hey @"MarcelloSax64", sorry to jump in here, but I just wanted to mention that the issue you're facing is not really clear to us, so we won't be able to advise if the actions you mentioned would solve the problem. Could you let us know more information about the issue at hand and provide some screenshots of where you get…

Hey @dmasotti, sorry to jump in here, but I just wanted to mention that you can reach out to the support team for further assistance through this form. Just make sure to use an incognito window of your browser without logging into any Dropbox account and fill in all the relevant information. Once you do this and get a…

Hey @"LorisV", sorry to hear you're having issues with this. Can you please have a look at your events page and let me know what you find about those actions? You could also check the version history of a sample file from the ones that keep re-appearing and see which computer, process or user is adding it back to your…

Hi there @"fherrmann", thanks for taking the time to share your thoughts on this with us. I just wanted to mention that your feedback has been noted in our system, but feel free to let us know if you have anything else to add. Have a lovely weekend!

Hey @"rcrath", sorry to jump in here, but are you running any 3rd party apps that might be causing issues perhaps? If so, you can try closing them and trying again. If that does not work, you can try reinstalling and selecting only specific folders via the selective sync feature. In any case, please keep us posted. 

Hey there @"rangeletti3", sorry to hear about this. I know you mentioned clearing your cookies and cache, but have you tried another browser perhaps? As for your support interaction, could you share your ticket ID so that we can look it up in our system? Thanks!

Hi there @Mikejp45, sorry to hear you're having issues with this. Can you please walk me through the steps you take to do this and clarify what you'd like to achieve as an end goal here? If you could also clarify the versions of the apps that come into play as well as your iPhone's exact OS version, I'd appreciate it.…

Hey @"nenea_nelu" & @"Dave668" - just to confirm here, are you still having issues with this after rebooting your computer? Do you happen to be running any security software on the affected machines perhaps? 

Hey @"Mark G.16", sorry to hear about this. Could you click on the blue hypertext and send us the full error log so that we can have a look too? Thanks!

Hey @"calebhaydock", the mentioned bans are referring to the bandwidth usage of your shared links, not your account's quota. Let us know if you have any other questions. 

Not really as this could easily lead to conflicted copies. The pattern would need to be this: 1. Let files sync 2. Start application 3. Save files 4. Quit application 5. Repeat on different computers. One workaround that can be used to prevent conflicted copies is to move the file out of the Dropbox folder while editing…

Hey @"jeepgirl16", sorry to hear about this. Did you try the steps I mentioned in my previous reply? If so and you got a ticket from our system, please share its ID here with us so that we can look it up too. Thanks!

Hey @"Simonsen" & @"Marcos12", if you tried the latest version of the desktop app and still having issues with this, may we reach out via email to investigate a bit further? 

Hey there @"ACabre", sorry to hear you're having issues with this. Before clearing your browser's cache, can you try an incognito window or another browser with no extensions or plugins running and let us know if you still get the same error? If you do, I'd appreciate a screenshot so that we can have a visual too. Thanks!