Walter Dropbox Community Moderator

Hey @"RaccoonLabs", the link to download and view the python script should be working fine now. Can you let us know if you're still getting an error? 

Hey @"jaroslawistok", sorry to jump in here, but could you confirm that you're looking at your backups page when trying to find your backed up files and not your homepage? Have you tried enabling the backup from the backups page by the way? As for the high CPU usage, can you let us know if the app is still syncing in your…

Hi there @"Micael Leja", sorry for the tardy reply here, but can you try the steps outlined here and let us know if they help? Thanks so much!

Hey @"maxymouse", sorry to jump in here, but are you still having issues with this? If so, you can try granting MAMP full disk access permission and if it persists, you might need to reach out to MAMP for further assistance. In any case, please keep us posted!

Hi all, sorry for the late response. For anyone who's still affected by this, could you send us a screenshot of how this looks on your end so that we can have a visual too? Thanks!

Hi all, thanks for flagging this with us. For anyone who's affected by this, please let us know here and we'll reach out via email to investigate further. Thanks!

Do you mean how much time you'll have to access your files after you cancel your trial @"kingshare"? Did I get this right? 

Hey @"ab303", sorry to hear you're having issues with this. Can you please confirm if you've made sure that the desktop app is 'up to date' in your menu bar and not still syncing and that you've rebooted your computer since you first noticed this as well? Thanks! PS: For more information about the expected changes with the…

Hey @"gladysbragg", thanks for using Dropbox and happy Monday! If you're using the website, you could use the 'copy' option to copy the file to a new location on your account and work on that file. In case you're using the desktop app, simply copy the file to the new location and make sure to edit that file. This shouldn't…

Hi @"sspaeth", sorry to hear about your syncing issue. Are you making sure that the desktop app is running and syncing on your computer at all times? Can you maybe let me know the desktop app's exact status and version as shown in your menu bar/system tray? Any additional information such as your computer's OS, when you…

Hi there @"kingshare", thanks for using Dropbox and welcome to the Community. I'm not sure I understand your query completely; could you elaborate a tad for me please? Thanks so much! 

Hi there @"jacovg91", sorry to hear you're having issues with this. Could you please clarify if you're manually uploading your files via the (+) button within the Dropbox mobile app or if you're using the automatic camera uploads feature? Can you maybe send us a couple of screenshots of a sample file showing this behavior…

Hi there @"Leett", thanks for bringing this to our attention. Can you please clarify the version of the desktop app installed on your computer as shown in your menu bar? If you could also send us a screenshot to have a visual too, I'd appreciate it. Thanks!

Hey @"yonialter", thanks for using Dropbox and welcome to our Community! It's possible that you almost reached your account's quota limit at some point since you received that email notification. Since you checked your account's plan tab and you can see that you're well below your quota limit, you can safely ignore the…

I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Patrick. See you around the Community and have a lovely weekend ahead!

Hey @"emphyrio", sorry to jump in here, but could you reboot your computer and try hiding and re-enabling the icons on your computer to see if that makes any difference? If the issue persists, you might need to contact Microsoft Windows Support for further assistance. 

Thank you for sharing your idea. We have looked into this, but it is not something we are actively working on at this time. We regularly review these ideas, and we will keep you updated if this idea moves forward in the future.

Could you try clicking on deleted backups and permanently delete any files or folders that might come up @"Nate_Fzt" ? This should help get your space back. 

Did you reboot your computer and the desktop app as advised earlier @"Scott S.77" ? If so, you could reinstall the app and let us know how it goes. 

Hey @"beeflin", this should be resolved now. Can you reboot your compute and/or quit and relaunch the app and let us know how it goes?

Hey @"Nate_Fzt", thanks for using Dropbox and welcome to the Community! Could you please let us know what exactly is reported in your plan tab in regards to your quota? Also, do you see any files or folders taking up space on your homepage or your backups page? Let us know what you find!

Hi there @"msheppard", sorry to hear you're having issues with this. Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Have you by any chance tried fixing your hardlinks and permissions as outlined here perhaps? Keep us posted!

Hey @"Sydmell", sorry to hear about this. Can you please let us know if you're trying to upgrade your account via the app store on a mobile device or if it's through the website directly? If you could also send us a screenshot of the exact error you're getting, it'd be very helpful.

Hi there @"skuchukh", sorry to hear you're having issues with this. Can you please let us know if you're getting any specific errors when trying to submit the form to contact our support team? Did you also try from another browser while not logged into any Dropbox account perhaps? 

Hi there @"SteveBraff", sorry to hear about this. Can you clarify how exactly you are accessing the Word doc in the first place? Is it through the website directly through the Microsoft Office online integration or are you opening the file in Word on your computer? Does it happen with a specific hyperlink or is this…

Hi @"BG Mahesh", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting along with the desktop app's exact version and status as shown in your menu bar? If you can access the desktop app's preferences, can you take a look at the location of your Dropbox folder and let…

Hey @"says", sorry to hear about this. Can you clarify if the app is 'up to date' now or still syncing in your menu bar? Before reinstalling the app, could you maybe try these steps to fix your hardlinks and permissions and let me know how it goes? As for the MacOS update, you can have a look here for more info about the…

Hey @"Andrew2023", thanks for using Dropbox and welcome to the Community. Could you let us know if your shared links are/were giving a specific error? If so, I'd appreciate a screenshot to have a visual too. Also, when you say your folders were moved to 'shared workspace', could you send us a screenshot of how it looks on…

Hey @"rileybeebs", sorry to jump in here, but could you let us know if syncing is still stuck at the exact same number of files? If so, I'd appreciate a screenshot of the app's exact status and version as shown in your menu bar at the moment. 

Hi there @"BigSneeze", sorry for the late response and thanks for your patience while we were looking into this internally. We heard back from the team and it seems that GUI access is required for login while remote login via the terminal is not supported. However, once a user logs into their Dropbox on this server, they…