Walter Dropbox Community Moderator

Hi there @"DownTime", sorry to hear you're having issues with this. From what I gather you must be referring to one time Dropbox security code - correct? And regaining access to the email address that's associated with that Dropbox account are out of the question? What you could in such situation is to reach out to our…

Hey @"Research-12", sorry to hear you're having issues with this. If the file was shared with you with view only rights, you should be able to by-pass or close the prompt to upgrade. Could you send us a screenshot of how it looks on your end and clarify how exactly was this file shared with you in the first place? Thanks!

HI @"joycemeyer2007", sorry to hear you're having issues with this. Can you please clarify if the shared links are giving you a specific error or if they're just not responding? Did you edit them in the past to have them render in the browser as outlined here perhaps? Any additional information is more than welcome!

Hey @"Ricky sas", would it be OK if we reached out via email to have a further look internally at this point? 

Thanks for keeping me in the loop @"Reg77" Could you let us know if opening the file via the Files app on your iPad gives the correct audio or not? 

Hey @Miriam28, sorry to hear you're having issues with this. May we reach out via email to have a further look internally? 

Hey @"Mike K.22" - thanks for taking the time to share your thoughts on this. Your feedback has been noted in our system - please let us know if you have anything else to add. Thanks!

Thanks for the update @"Arrell5093" May we reach out via email to have a further look internally at this point? 

Hey @"kbblack", sorry to hear about this. This sounds rather strange to be honest. Did you set up an automated folder that's converting your files perhaps? Do you see any additional information in your events page or the files' version history? Keep me posted!

Hi @goodkid21, sorry to hear about this. Can you clarify what your plan tab is showing in regards to your quota? Also, do you see any folders in your backups page perhaps? Keep us posted!

Hey there @MissDylan, sorry to hear you're having issues with this. Could you clarify the desktop app's status and version as shown in your menu bar at the moment and also let us know your Dropbox folder's location as shown in the app's preferences under the sync tab? Also, may I ask if you're working in your Dropbox…

Hi there @"MHP86", thanks for using Dropbox and welcome to the Community! When you say admin, are you referring to a team admin on a team Dropbox account or maybe to the owner of a shared folder? Let us know and we'll take it from there. 

Hey @"sam-e", sorry to jump in and thanks for the screenshot. Could you send us a screenshot of how the files that give this error look on your end so that we can check their syncing icons? You could also take a look at this Help Center article in the meantime.

Hey there @"nycdem", sorry to hear you're having issues with this. Could you send us a screenshot of how the files look inside your Dropbox folder so that we can check their syncing icons? Also, what is the app's current status and version as shown in your menu bar? If you go to the sync tab in the app's preferences,…

Thank you both for your updates @"Justin_S" & @"Archeowebby" - much appreciated. Can you please clarify where your Dropbox folder is located as shown in the app's preferences under the sync tab?

Hey @drstevok, sorry to hear about this. Could you let us know what is reported in your plan tab at the moment? Also, have you tried cancelling your in-app subscription instead of letting it lapse? 

Thanks for the screenshot @"Arrell5093" - much appreciated. Could you clear your browser's cache or try another browser and let us know if this persists?

Thanks for the nudge @"Ccseven" If you're still experiencing this, could you send us a screenshot of the error you get so that we can have a visual too?

Hey @wmcorcor, sorry to jump in here, but could you send us a screenshot of where you're spotting the space discrepancy so that we can have a visual too? Also, do the files you copy over to your USB drive still show as 'online only'? 

Have you made sure that you have enough hard drive space on your device for the download to complete normally @"Georgios Lalapanos" ? Also, do you happen to be running any security software like antivirus or firewall on your device? 

I see, thanks for the additional information @"DashingDave" Could you send me a screenshot of what you see when you right click on your Dropbox folder and select the 'Get info' option?

Could you maybe send us a screenshot so that we can have a visual too @"Georgios Lalapanos"? Have you tried rebooting your device and router at all since you first got this error? 

Hey @"Georgios Lalapanos", sorry to hear you're having issues with this. Could you clear your browser's cache or try another browser, preferably with no extensions or plugins running, and let us how it goes? If you end up getting an error, please send us a screenshot so that we can have a visual too. Thanks!

Hi there @sunnie1ee, sorry to hear you're having issues with this. May I ask how large this folder is and approximately how many files you've stored there? Also, could you clear your browser's cache or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results? If you…

Hey @"DashingDave", sorry to hear you're having issues with this. Could you clarify what your account's plan tab is showing in regards to your quota? Have you checked your backups page to see if there are any folders showing up there? Let me know and we'll take it from there. 

How large is the PPT file and the images stored inside it @"Arrell5093"? Can you send us a screenshot of how it looks on your end perhaps? 

In that case, you could try clearing the app's cache @"Reg77" To clear your cache on your iPad, please follow the steps listed below: 1. Navigate to the “Personal” (or Account) tab 2. Tap the gear icon in the upper-left corner of the screen 3. Select “Clear Cache” Once this is done then please ensure you log out of the…

Hey @"Al Fidaa", thanks for flagging this with us. Could you send us a screenshot of the exact error you're getting and another one showing the app's status and version as shown in your system tray/menu bar? Thanks!

Hey @"Reg77", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or using another browser and let us know if this persists? Thanks!

Hi @"Slick180", sorry to jump in, but could you send us a screenshot of the greyed out box looks on your end and another one of your plan tab?