Walter Dropbox Community Moderator

I can't think of a better way to achieve this to be honest, Josh. I'll leave this thread open though, in case another user has something additional to offer. 

Hi all, thanks for your patience while we looked into this internally. The team mentions that there is no current way to mass sync comments after exporting while the comment sync issues reported in this thread are fixed by Da Vinci Resolve 18.5 beta. You can read about adding comments to Da Vinci Resolve in this Help…

Hi there @"BillGr", sorry to hear you're having issues with this. Can you please let us know if this happens with one specific file or if it's affecting all of your bluebeam Revu PDF files? What is your device's exact OS version and the version of the Dropbox mobile app installed there? Have you tried clearing the app's…

Hey @"joshfree", thanks for posting on our Community! When it comes to your first concern, you're right - you'll just need to give the desktop app enough time to sync those changes until it shows 'up to date' in your menu bar. As for your second query, note that this option is not available to the new desktop app for Mac…

Hey @"dfod", thanks for using Dropbox and welcome to the Community! You can determine the owner of a shared folder by following these steps, but you should also be able to tell which folder is a shared folder and which one isn't by their icons on our website. I hope this helps!

Hey @"Aloha1", if you can't access that computer at this time, you'll need to unlink it from your account's Security page to stop the backup and then manually move the content to the right places on your computer. Let us know if this helps!

Thanks for the update @"felipera29" Would it be OK with you if we reached out via email to have a further look internally at this point? 

Hey @"DropD", sorry to jump in here, but I just wanted to mention that you should be able to achieve this by removing the ?dl=1 portion at the end of your shared links. Could you give it a go and let us know if it helped improve matters for you? 

Hey @"Micael Leja", could you try updating to Da Vinci Resolve beta 18.5 and let us know how it goes?

I understand where you're coming from, Janet, yet, we need to regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements to keep our products in line and these versions are not always compatible with older systems. For instance, Apple stopped providing…

Hey @"Janet M.19", thanks for posting on our Community and sorry to hear about this. Your computer's OS has not been supported since last October so you won't be able to use the desktop app, but only the website through a web version. You can have a look here for more information about the system requirements for the…

Hi there @"soulsofthewind", sorry to hear about this. In such cases, I'd recommend that you reach out to our support team directly for further assistance as they'd be better equipped to help with your request. To do this, use an incognito window without signing into any Dropbox account and fill in this form with all the…

No worries @"jaroslawistok" - we're glad to hear it's sorted now. See you around the Community and take care! 

To clear your cache, please follow the steps listed below @"elfrock" - Navigate to the “Personal” tab - Tap the gear icon in the upper-left corner of the screen - Select “Clear Cache” If the issue persists, please send us a screenshot of the last screen you can get to so that we can have a visual as well. Thanks!

Hey @"TommyZW", sorry to jump in here, but I just wanted to mention that it's expected to receive this display limit error when trying to view or scroll through a large amount of files via the Dropbox app. As a workaround, we'd recommend using the Dropbox site via a browser.

Hey @"Bleke", sorry to hear you're having issues with this. Can you please try rebooting your computer and try again? If you have an antivirus or firewall running, you can also disable them temporarily to see if that improves matters. Should the issue persist, please send me a screenshot of the error you get so that we can…

Hi all, I just wanted to let you know that we're aware of this issue and looking into it. In the meantime, could you try the following steps and let us know how it goes? * Open Finder. * Right-click the Dropbox folder * Click Make online-only or Make available offline to reset. Note: You will need to select the Dropbox…

Hey @"all-at-once", sorry for the late response. If you're still having issues with this, could you try the following steps and let us know how it goes? * Open Finder. * Right-click the Dropbox folder * Click Make online-only or Make available offline to reset. Note: You will need to select the Dropbox folder (as in the…

Hey @"lemonbird", sorry to hear you're having issues with this. Can you follow these steps and let us know if they helped? 1. Navigate to your backups page 2. Click on Show deleted backups 3. Select your backup and click on permanently delete This should help get back your space. 

Hey @"ak_alpenglow", sorry to hear about this. Can you please let us know some additional information about the issue you're having so that we can assist further? 

Backing up your files to Dropbox is different than syncing them @"jaroslawistok" If you'd like to see these folders within Finder, you can copy them inside your Dropbox folder and let the app sync. 

Hey @"DG Wilson", thanks for using Dropbox and welcome to the Community! It looks like you're looking at your homepage's Recents section, can you navigate to the file you'd like to delete from your All files tab and delete from there? Keep me posted! 

Hi there @"elfrock", sorry to hear you're having issues with this. Can you please let me know if this happens with only a specific file or if others are affected as well? Have you tried clearing the app's cache since you first noticed this? Also, are you able to preview this file normally on the website via a web browser?…

Have you tried clearing your browser's cache or another browser @"BillieRose"? 

Hey @"BillieRose", sorry to jump in here, but is your link giving you a specific error or is it just not loading? Can you access the link normally and download the file to open it locally on your device? 

Hey @"nickfroud9", sorry to jump in here, but I can see that you're in direct email communication with Nancy via the ticket she opened for you. For further assistance on this, please refer to your open ticket as this would help speed things up since we can't help much with account specific queries here, on the Community.

Hey @"felipera29", sorry to jump in here, but could you try clearing the app's cache and let us know if this message comes back?

Hey @"andry88", sorry to jump in here, but I just wanted to mention that if you'd like to look a bit further into this, we could send you an email to the email address that's connected to your profile here, on our Community. Let us know if you'd like that and we'll take it from there. 

Hey @"Matilda Gibson", sorry to hear about this. Have you by any chance tried to contact our support team about this? If so, please let us know your ticket ID so that we can look it up in our system. If not, just give us a nudge here and we'll send you an email to the email address that's connected to your profile here, on…

Hi there @"Aloha1", sorry to hear you're having issues with this. Can you please let me know what exactly is reported in your plan tab in regards to your quota? Also, when you say you synced your files to Dropbox, did you copy or move those files into your Dropbox folder while the desktop app was running and syncing or…