Walter Dropbox Community Moderator

Hey @"ENGSRSANTOS", sorry to hear about this. Do you see any signs of your missing files in your events page? This is the place where all uploads, deletions, and edits are normally logged, so it should give you a hint.

Hi there @"andyseiler", sorry for the tardy response; are you still having issues with this? If so, we can reach out via email to investigate a bit further if you like. 

Sorry if my previous reply wasn't clear, I meant, the problem you've described, is it affecting you when using your desktop device or the mobile device, namely the iPad? Or are you only using a web browser to access and work on your files?

Hey @"Joseph Mifsud", thanks for posting on our Community! Your query kind of echoes this discussion, but could you clarify how exactly you'd be doing this and if you're referring to the exact same file or a copy of the file you've stored in your Dropbox folder (be it in a shared folder or not)? Thanks!

And on which platform you're having the issue now @"Grahame31"? 

Hi there @"drumsuser1", thanks for using Dropbox and welcome to the Community! May I ask if you saw that promotion within the mobile app on your device or if it was when navigating your account through a web browser? Do you happen to have a screenshot of the promotions perhaps? Let us know what you find and we'll take it…

Hey there @"Grahame3", could you clarify if you're using the website to do this, the mobile app or the desktop app perhaps on your computer? 

Hey @"Arielct", sorry to jump in, but could you update the app's version from this page and let us know if the issue persists? If it does, you could try rebooting your router too. 

Hi there @"Niaseer", sorry to hear you're having issues with this. May I ask if you're able to try this in a supported environment from the ones mentioned here? Let me know how it goes!

 CSS selectors were changed but not from static to dynamic @"syedmaz". The lower-level inputs were always dynamic but their container has a static name selector. I hope this clarifies!

Hey there @"Luckystar1952 ", thanks for flagging this with us. Could you please clear the app's cache and let us know if this persists? If it does, I'd appreciate a screenshot too. 

Hey @"Niki74", sorry to jump in, but I just wanted to mention that I just followed up via email. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"jbhelicon", sorry to hear about this. Could you try installing the desktop app from this page and let us know if the issue persists?

Hey @"LivePaola", sorry to jump in and thanks for the additional information and the screen-recording too. The latest stable version of the desktop app was just released. Could you update from this page and let us know if the issue persists?

Yes, exactly. When on the previous computer, you can use these steps to disable the backup. Let us know if you need anything else @"Aloha1" 

Hi there @"liteheart1", sorry to jump in here and thanks for all the additional information you've shared with us so far. The most recent stable version of the desktop app was just released; could you update to that from this page directly and let us know if syncing gets stuck again? In case it does, I'd appreciate a…

Hey @"yaron72", sorry to jump in, but I just followed up via email so please have a look at your inbox and we'll take it from there. Thanks! 

Hey @"foxmanchester", sorry to jump in and thanks for the additional information. May I ask if you see any content within your Dropbox folder with the blue syncing icon when the app is indexing? Could you also send us a screenshot of the app's exact status and version as shown in your system tray? Do you happen to be…

Hi all, I just wanted to share an update with you. This issue can be resolved now by disabling the Dropbox Backup feature for your computer's OS folders and once this is complete, close and relaunch the Dropbox desktop app and re-enable the Dropbox Backup feature anew. Let us know if this helps!

Hey @"NStephens", sorry to jump in, but I just wanted to mention that this could indeed be caused by the browser your customers are using. There might be a plugin or extension they're using that's causing issues or maybe they're running an old version of their web browser and they need to update it? Clearing the browser's…

I see, thanks for the additional information there @"sspaeth" Have you tried reinstalling the app since you first noticed the syncing issue you mentioned? 

Hey @"angellsmith", sorry to hear you're having issues with this. Have you tried checking the version history of these files to see where they might be coming from? Do you see any signs of them in the events page?

Hey @"JADAstudio", thanks for keeping us in the loop on this. May we reach out via email to have a further look internally at this point? 

Hey @"Dropbloke", sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Hi there @"ABC_999", sorry to hear about your syncing issues. Could you please let us know the status and version of the desktop app as shown in your menu bar at the moment? You can also share your ticket ID for your support interaction so that we can look it up in our system as well. Thanks!

Hey @"RoxanneRB", sorry to hear you're having issues with this. Can you please let me know how exactly you're uploading the files to Dropbox and where did you check the sync? If you're referring to the desktop app, can you confirm that it's up to date in your menu bar/system tray and not still syncing? Also, can you see…

Hi there @"tomnoltoun", sorry to jump in, but could you elaborate on the issue you're facing so that we can assist further? 

Hi @"Mika2", sorry to hear you're still having issues with this. Would you like us to send you an email to have a further look internally?

Thanks for the ticket ID @"dustyanalogue" It's true that the team is aware of this and are actively working on a fix, but we don't have an ETA so share, unfortunately. We'll let you know more as soon as we have an update. 

Thanks for the patience while I was looking into this internally @"syedmaz" Here's what I found: The login flow has indeed changed recently to multi-step authentication for all users. From the documentation, Okta SWA does not support multi-step authentication, so it will not work with the new Dropbox login UX. I hope this…