Walter Dropbox Community Moderator

Hey @"jlmoore314", sorry for the late response; are you still having issues with this? 

Hey there @"pimvh", sorry to hear you're having issues with this. Could you please send us a screenshot of where you're spotting the discrepancy? Also, what it your computer's exact OS version and the version and status of the desktop app as shown in your system tray/menu bar? When you say folders you selected to be backed…

Hey @"dmitriy1980", thanks for flagging this with us. Is this error affecting your computer's performance in any way or do you notice this under specific circumstances? Could you clarify your computer's exact OS version and the version and status of the desktop app as well? If you could also send us a screenshot of the…

Hey @"danielbwbn", sorry to hear about this. Can you please clarify if you're trying to create a new Dropbox account or sign into any existing one? Have you tried clearing your browser's cache or using an incognito window? Let me know more and we'll take it from there. 

Hi there @"Phoenix-66", sorry to hear about your missing file. Were you working on this file on the website through the Microsoft Office integration - did I get this right? Have you tried looking at the file's version history to see if you can find any previous versions there? Keep us posted!

Hey there @"jerry94526", sorry for jumping in here, but could you try clearing your browser's cache or using another browser and let us know if the upload still fails? Also, how large are these files? Have you ensured you have enough quota in your account? 

Do you happen to be using a 3rd party app/software to create or move those files in Dropbox @"Andreas K.25"? Could you try copying or moving them to another location and let me know if they give the same error? 

Hi there @"Robert Paterson", sorry to hear about this. Could you let us know some additional information about the issue you're facing so that we can assist further? As for your chat interaction with our support team, could you share your ticket ID so that we can look it up in our system? Thanks!

Thanks for the flagging this with us @"darrylschick" If you'd be willing to give it a go, there are some additional troubleshooting you can do listed on this page. I know it's not much, but I hope this helps a tad. 

Instead of a link, could you attach a screenshot in your reply @"Andreas K.25" ? To do so, you can click on the camera icon (insert photos option) within your reply's box. 

Did you try an incognito or private browsing window as well @"Stirling Projects" ? Also, what type of files are giving you the error and how large are they? 

How large are the files that are not showing in your Photos tab @"cisco_sanj"?

Hey @"Andreas K.25", sorry to hear you're having issues with this. Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let me know if you get the same error? If you do, I'd appreciate a screenshot too. Thanks!

Hi there @"Stirling Projects", sorry to hear about this. Can you please clear your browser's cache or try another browser and let us know if this persists? If it does, you might want to check if your browser is up to date too. In any case, please keep us posted!

Hey @"currentj", sorry to hear about this. Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well? Are you running any 3rd party apps when you notice the crashes you mentioned by the way? Let us know more and we'll take it from there. 

Hey @"thenoob", sorry to jump in, but could you clear your browser's cache or try another browser and let us know if you get the same results? If you do, I'd appreciate a screenshot of the error you're getting so that we can have a visual too. 

Hey @"darrylschick", sorry to jump in here, but could you try creating a new OS profile on your computer and try installing the desktop app there? Upon that process you'll be able to choose just a couple of folders to sync. Can you give this a go for troubleshooting purposes and let us know how it goes? 

Hey @"gem0303", sorry to jump in here, but could you try an incognito window or another browser with no plugins or extensions running and let us know if this persists? 

Hi there @Ladytez - thanks for your feedback on this. It's been noted in our system - please let us know if you have anything else to add. 

Hi there @"muxxum", sorry to hear you're having issues with this. Can you please let me know if you're getting a specific error and send us a screenshot so that we can have a visual too? Also, if you're on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be…

Hey @"akshay2023", sorry to jump in here, but could you clarify how you're editing those files exactly? I'm only asking since you mentioned something about automation scripts. Do those changes make it to our server, meaning are you able to see them reflected on your files on the website? 

Thanks for clarifying that for me @"rproco" - much appreciated. Could you also send us a couple of screenshots of where you're spotting the discrepancy and confirm that your files are online only at the moment? 

Hey @Kearcuri, sorry to jump in here, but I wanted to ask; is it possible that you have another Dropbox account, associated with another email address of yours? When is the last time you remember seeing this missing file in your account?

Hey @"rproco", sorry to jump in here, but have you checked if your hard drive space is taken up by your cache folder perhaps?

Hey @"franko2000", sorry to hear you're having issues with this. To be able to run the desktop app on your computer, you'll need to be on Mac OS 10.13 High Sierra or later. For more information, you can have a look here. I hope this helps a tad. 

Have you made sure that your web browser is up to date too, Lynn? What version of Chrome are you currently running? 

Hey @"cisco_sanj", I merged your post under this thread since it echoed the OP here. Could you have a look and let us know if you have any follow up questions?

Hi @Bjust92, thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - please let us know if you would like to add anything else. Cheers! 

Thanks for clarifying that for us @"Michel B.16" May we reach out via email to have a further look internally at this point? 

Hi there @"ZGM", thanks for your thoughts on this and sharing your workaround with us. Your feedback has been noted in our system - you can let us know if you have anything else to add. Thanks!