Walter Dropbox Community Moderator

Hi there @"atvuong", thanks for your post on the Community. There's an issue with the Google Editor that's affecting some users at the moment. You can check it out and subscribe for updates through our status page. I hope this helps a tad. 

Hey @"EcruBlack", sorry to hear you're having issues with this. Can you please try the offline installer from this page and let me know how it goes? If you're running an antivirus or firewall on your machine, you could try temporarily disabling them too. In any case, please keep me posted.

Thanks for the screenshot and the additional information @"LivePaola" - most appreciated. Can you update to the latest version of the desktop app from this page and let us know if this persists? Thanks a bunch! 

In that case, you could try submitting this form from an incognito window without signing into any Dropbox account and filling in all the relevant information and an email address we can reach you at @"aaronzrn11" Once you get a ticket ID from our system, feel free to share it with us here so that we can look it up as…

Hey @"ashleywchism", sorry to hear you're having issues with this. There's currently an issue that's affecting some users who try to upload large files through the website. You can take a look here and subscribe to keep updated with its status. We'll also update this thread as soon as we have any news to share. 

Hey there @"aaronzrn11", could you provide some additional information about the issues you're facing so that we can assist further? Also, what plan are you on at the moment? 

Hey there @"Mbare", sorry to hear you're having issues with this. Have you tried clearing your browser's cache or using an incognito window or another browser with no extensions or plugins running to do this? Let us know if you get the same results. 

Hey @"LivePaola", sorry to hear about this. Could you send us a screenshot of the error you're getting and make sure to include the desktop app's version and status as shown in your menu bar at the moment? Also, where's your Dropbox folder located as shown in the app's preferences under the Sync tab?

Thanks for the clarifications @"DonGlover" Can you also let us know the exact OS version of your device and the version of the Dropbox mobile app installed there as well? 

Hey @"DonGlover", sorry to jump in, but when you say encrypted, do you mean the files are password protected? Are you able to open them normally after downloading or exporting them to your device? 

Hey @"Larues", sorry to hear about this. In this case, you can try the look up tool to identify the email address that's connected to the charge in question. If you don't recognize it or have further queries about this, you can reach out to our support team through this form. Just make sure to use an incognito window…

Hey @"wa4ywm", sorry to jump in, but can you confirm that you're using these steps to share the link to the folder you mentioned? If you have already added them to the folder as a member, you can remove their access as outlined here. 

Thanks for the screenshot @"Simonsen" - much appreciated. Can you send us another one showing the Dropbox folder's location in the app's preferences under the Sync tab? 

Hey @"Lydia G", sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Thanks!

Hi @"nilscbnelson", sorry to hear you're having issues with this. Could you please clarify how exactly you're doing this and send us a screenshot of the error you're getting as well? Also, what is your device's exact OS version and the version of the Dropbox mobile app installed there? When it comes to getting in touch…

Hey @"jvelasco", thanks for the nudge on this and all the information you've shared with us. With the Dropbox for macOS update, setting how newly added files are stored in your Dropbox account is no longer configured using Preferences. Instead, this can be reconfigured directly in Finder. Here’s how: 1. Open Finder. 2.…

Hey @"JEPEDEWE", sorry to jump in, but did you make sure that the desktop app is 'up to date' on both of your devices and not still syncing in your menu bar/system tray?

Hey @"mikewill", sorry to jump in here, but do you see the backed up folders in your backups page on the website perhaps? Have you maybe tried moving your computer's OS folders back to their original locations? 

Hey @"jrlbell", sorry to jump in, but could you clarify if syncing is still stuck at the same number of files or if the desktop app is 'up to date' now? If so, a screenshot of the app's exact status and version as shown in your taskbar would be much appreciated. 

Hey there @"ehahn9" & @"felip" - sorry to hear you're having issues with this. Could you maybe send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Is it still syncing the exact same number of files? 

Hi @"Simonsen", sorry to hear about this. Have you rebooted your computer since you first noticed this? If you did and the desktop app is still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar? 

Hey @"dvdm", sorry to hear you're having issues with this. If you'd like to make your entire Dropbox folder available offline, you can navigate to the Dropbox folder in ~/Library/CloudStorage, right-click, and choose Make available offline. From there, you should let the desktop app sync your changes until it's 'up to…

Hey @"NB14", sorry to jump in here, but if you're still having issues with this, we could send you an email to have a further look internally. Let us know here if you'd like that and we'll reach out via the email address that's connected to your profile here, on the Community. Thanks!

Hey there @"sophia66", sorry to hear you're having issues with this. Could you let us know what exactly is reported in regards to your quota in your plan tab? Do you see any folders listed in your backups page perhaps? 

Hey @"KevinJ", sorry to jump in, but I just wanted to mention that you can navigate to your plan tab by clicking on this link directly. When it comes to your used quota, have you checked your backups page to see if you can find anything there? 

Hey there @"amilford", sorry to hear about this. Do you see any signs of your files in the events page? Also, can you clarify if you're doing this via the website or maybe through the desktop or the mobile app? A screenshot of what you see would also help! Thanks!

Sorry to jump in here and thank you for your feedback on this @"mike_7891" It has been noted in our system - please let us know if you have anything else to add. 

Hey @"rbtbar", sorry to hear about this. Can you clarify what the problem you're facing is and provide some additional information? For example, what platform(s), app(s) and OS you're using to do this etc. 

Hey @"woodch99", sorry to hear about this. In this case, I'd recommend getting in touch with our support team for further assistance. To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information. Once you do this and get a ticket ID from…

Hey @"Anindya42001", sorry to hear you're having issues with this. Can you send us a screenshot of the exact error you're getting so that we can have a look too? Also, how exactly you're uploading those files to Dropbox? Keep us posted!