Walter Dropbox Community Moderator

Hey there @"oalmeida" - thanks for using Dropbox and welcome to our Community! Could you confirm that your referral also confirmed their email address with us and that they've installed the desktop app on a computer that didn't have the app installed previously? Thanks!

Hey @"Marc18" - thanks for using Dropbox and happy Monday! It sounds like you were invited to join a shared folder and not a Dropbox for Teams account. If that's the case, you can have a look here for more information and here on how to tackle this. I hope this helps!

Thanks for the update @"DropWolke" I'm glad to hear it's sorted now and thanks for keeping us in the loop. Have a lovely week ahead and see you around! 

Hey @"CumminsCreationsSi" - sorry to jump in here, but could you clarify what exactly you're trying to accomplish and how we could help? 

Hey @"Bilbo7" - sorry to hear about this. Could you clarify what's reported in your plan tab in regards to your quota and where you're spotting the discrepancy? 

Hey @"Kor_jnghelp" - sorry to jump in and thanks for clarifying that for us. If this issue persists even after setting your Dropbox files to be available offline to your computer, then you'll need to reach out to Synology's team for further assistance. Let us know of any updates!

Hey there @"JSO" - sorry to jump in here, but when is the last time you remember seeing these files on the website or on your devices? Are you sure you're looking at the correct account? 

Hey @"muliar" - thanks for bring this to our attention. Could you let us know if you're able to find the folder in your sharing tab? Also, does the error persist on other browsers or after clearing your browser's cache? 

Hey @"rala" - happy Monday! I'm glad to hear you managed to sort this out in the end and thanks for keeping us in the loop. Let us know if anything else comes up and have a lovely week ahead! 

Hey there @"HDBNZ" - sorry to hear about this. Could you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there as well? How long have you been noticing this by the way? Any additional information is more than welcome!

Hey @"Nc22538" - sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Hey there @"czcante" - sorry to hear you're having issues with this. Could you please send us a screenshot of the exact error you're getting so that we can have a look too? Also, what is the desktop app's exact status and version as shown in your system tray at the moment? Keep us posted!

Hi there @"KC805" - I'd recommend getting back to the expert who was handling your case with this information so that they can assist further. Let us know if you have anything else to add or ask in the meantime. 

Hi there @"bellestarr99" - sorry to hear you're having issues with this. Can you please let us know the OS version of your devices and send us a screenshot of the exact error you're getting so that we can have a look too? Also, do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer? Let…

Hi there @"ulu546" - sorry to hear you're having issues with this. Could you let us know your computer's OS version and the version and status of the desktop app as shown in your system tray/menu bar at the moment? Also, since you've already contacted our support team, could you share your ticket ID so that we can look it…

Do you have any antivirus, firewall or VPN/proxy running on your computer @"mbarron"? Also, if you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting your device limit? 

Sure thing @"Pyuria" - you've got

Hey @"Pyuria" - thanks for clarifying that for us. May we reach out via email to have a further look internally? 

Hey @"mikeshick" - sorry to jump in here, but could you let us know if the app is still stuck at the exact same number of files? In that case, could you click on your account's picture in the app and click on the view sync issues button? Is anything showing there perhaps? Also, I know you might have already given this a…

Hey @"mbarron" - sorry to hear about this. Can you please clarify if you're using an individual account or if you're part of a team account? Also, have you tried another browser as well? If you did and this persists, please send us a screenshot so that we can have a look too. 

Hey @"katie_p" - sorry to jump in here, but could you confirm if the files show the right dates when you navigate to the Files tab in the mobile app and then your Camera Uploads folder? Also, could you clarify the mobile app's version and your device's exact OS version? Have you tried clearing the app's cache as well by…

Hey @"James Cain" - sorry to hear you had to go through all this. I just wanted to mention that you can confirm which is your syncing Dropbox folder via the app's preferences under the sync tab, in order to delete the other folders. For future references, in such cases, you can close any open files and restart the app to…

Hey @"daylef" - sorry to jump in here, but I just wanted to mention that you can see all about our support team's response times in this Help Center article. I hope this helps a tad and let us know if you have anything to add in the meantime.

Thanks for keeping us in the loop @"Alain_Brassard" We're glad to it's sorted now and also noted your feedback about this in our system. Let us know if you have anything else to add or ask. 

Hey there @"Merry2" - thanks for using Dropbox and welcome to our Community! Can you clarify where exactly you're getting this message? Is it In the app or on the website somewhere or in an email notification? Also, can you take a look at your plan tab and let me know what it reports in regards to your quota? Thanks!

Hi there @"Stefanogiovi80_" - sorry to hear about your syncing issue. Could you have a look at this discussion and let me know if that's the problem you're facing or if your issue is different? In that case, please let us know more information so that we can assist further. Thanks!

Thanks for the ticket number @"DropWolke" - much appreciated. I was able to locate it in our system and passed your comments on to the expert who's handling your case. They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

Is it just a specific file or is this happening for more than one mp4 files of yours @"haisletjason"?

Hey @"Lageole", sorry to jump in here, but could you clarify where your Dropbox folder is located as per the app's preferences (under the sync tab) and if this happens with all of your folders that have been set to be online only or some or just a specific one? When was the last time you remember seeing both the actual…

Hey @"BrianF23" - sorry to hear you're having issues with this. Could you clarify the exact OS version of the affected devices and send us a screenshot of the last screen you can get to or any errors you might be getting? Have you tried another network or cell data by any chance?