Walter Dropbox Community Moderator

Hey @"Jimi14" - sorry to jump in here, but I just wanted to mention that if you follow Hannah's steps to submit this form through an incognito window where you're not logged into any Dropbox account, you should be able to fill all the information surrounding your case and an email address we can currently reach you at.…

Thanks for keeping me in the loop and I appreciate your kind words too @"Lou702" I'm happy to hear it's sorted now and please let us know if anything else comes up in the future. Until then, take care and have a lovely weekend ahead, Lou. 

I see, thanks for clarifying that for us @"AnnaSu" - would it be OK if we reached out to have a further look internally? 

In that case, could you try an advanced reinstall and let us know how it goes @"ANB" ?

What about the version of the desktop app @"Nick_S"? It should be shown when hovering your mouse over the app's icon in your menu bar. 

Hey @"Louland" - sorry to hear you're having issues with this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Is this folder a shared folder or one that you created/own? Any additional information is more than welcome!

Hey @"AnnaSu" - thanks for bringing this to our attention. Do you happen to have more than one Dropbox accounts perhaps? Is the email address you received this email notification the exact same as the one you see on your account's settings? Let us know more and we'll take it from there, Anna. 

Hey @"Nick_S" - sorry to jump in here, but could you clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? 

Hey @"Clwenner" - did you try reaching out to the support team as Hannah suggested? 

Thanks for the update @"ANB" Could you close the Dropbox desktop app, reboot your computer and then relaunch the app anew? Let us know if you still get the same error!

As for shared folders, you can start by taking a look at this Help Center article. Let us know if you have any other questions @"MJay241" 

Hey @"MJay241", thanks for using Dropbox and welcome to our Community! While it's not against the Dropbox ToS, it's not recommended to store the Dropbox folder on a network drive as a number of issues may arise. Have you considered using a shared folder instead? I hope this helps!

Hi there @"ShawnS" - sorry to jump in, but could you try the latest version of the app from this page and let us know if the issue persists? 

Hey @"Lou702" - sorry to hear about this and thanks for bringing this to our attention. I was able to find your ticket on our system and passed your comments on to the expert who's handling your case. They should be getting back to you soon, but please let us know if you have anything to add or ask in the meantime. As a…

Hey @"Kristen3" - sorry to jump in , but did you try using an incognito window without logging into any Dropbox account to submit the form? 

Hey @"rbacha" - sorry to hear you're having issues with this. Can you please let us know the version and the status of the Dropbox desktop app as shown in your taskbar? Does the issue persist on the latest, stable version of the app? 

Hey @"yarkinzhan" - sorry for the nudge here, but did @"tparaizo"'s suggestion work out for you? 

Hi there @"ANB" - sorry to hear you're having issues with this. Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as well? Have you rebooted your computer since you first noticed this by the way? Let us know more and we'll take it from there. 

Hey @"lizisallbiz" - sorry to jump in and thanks for clarifying that for us. In that case, we'd recommend getting in touch with the team directly for further assistance through this form. Let us know if you have anything else to ask or add. 

Hey @"Orrett stephens" - thanks for joining the discussion here. I'm not sure about the issue you're having; could you elaborate a tad for us? 

I see, thanks for the additional information @"KC805" I found your new ticket on our system and passed your comments on the agent who's handling your case. They'll be getting back to you soon, but do let us know if you have anything else to add in the meantime.

Hey @"Lageole" - thank for the nudge! I just wanted to mention that since you're on a version past Mac OS 12.3, it's likely that you're facing what's described in the post you linked indeed. Let us know if you have anything else to ask or add. 

Hey @"DIGI-ONE" - sorry to jump in here, but did you try contacting our support team as Jay suggested? If you did and got a ticket from our system, you can share its number here with us so that we can look it up as well, if needed. 

Hey there @"Questar" - sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a look too? Also, are you on a mobile device or on a desktop one? Keep us posted and we'll take it from there.

Did you try replying back to the ticket to open a follow up ticket for your case @"KC805"? 

Hi there @"anatolii belikov" - thanks for flagging this with us. I was able to locate your ticket and our system and passed your comments on to the expert who's handling your case. They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. Thanks!

Hey @"MikeK78" - sorry to hear about this. Could you clarify your device's exact OS version and the version and status of the Dropbox desktop app installed there as well? How long have you been noticing this issue by the way? 

Hey @"r__m_nd" - thanks for bringing this to our attention. Could you share your ticket ID so that we can look it up in our system? 

Did you enable hidden files to show on your computer before searching for the cache folder @"Alistair Appleton"? If you did and still can't find it, it means that you're probably on the Mac File Provider version of the app since the Dropbox cache folder doesn't appear on that version. Have you tried fixing your hardlinks…

Hi there @"kosto" - thanks for joining our Community and happy Monday. Your files won't get deleted when your account gets downgraded due to a failed renewal. Only syncing should stop and you won't be able to add any more files to your account. That said, could you have a look at your events page and let us know if you see…