Walter Dropbox Community Moderator

Thanks for the quick response @"puttana" Could you also clear the app's cache and let us know how it goes? If you still get the same error, please send us a screenshot so that we can have a look too. 

Hey @"puttana" - sorry to hear about this. Have you tried restarting your device at all since you first noticed this? Also, does this happen when on cellular data, on wifi or both? Let us know more and we'll take it from there.

So this doesn't persist on other browsers @"Frank P E." ?

You'd need to share it with your colleague for her to be able to see your template @"Laurab3" Have you tried these steps to share the file at hand with her?

Hey @"Zone Studio" - sorry to hear about this. Could you let us know some additional information so that we can assist further? For example, what is the OS version of the computers showing this behavior and the version of the Dropbox desktop app installed there? Is this happening with online only files or files that are…

And are you taking a specific action when you get this error @"sheri9801"? If you can't get a screenshot of the error, you can send us one of the last screen you can get to. 

In that case, could you check if this folder is listed in your sharing tab to add it back to your account @"copwriter"? Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account? While we're at it, could you maybe navigate to your events page and…

Thanks for the additional information @"ibox1" May we reach out via email to have a further look internally at this point? 

Hey @"Laurab3" - thanks for using Dropbox and welcome to the Community! Could you clarify the file type of the templates you mentioned? Are those Paper template docs for example or another file type? How did you make them in the first place and how did you share them with your colleague? Let us know more and we'll take it…

Hey @"Tagri" - sorry to hear about this. Can you clarify if you have access to the email address that's associated with the Dropbox account in question or to a device that you had linked to your account in the past? 

Hey @"WLHALBERSTADT" - thanks for letting us know about this. I'm happy to see you managed to resolve this already. Let us know if you have anything else to add or ask. 

So, is the issue resolved or no @"Larry8369"? If not, you can reach out to our support team for further assistance with device and account specific information.

Do you happen to have stored your Dropbox folder on an external drive perhaps @"knic024"? If so, it's normal that you're not eligible for this update. If you're an admin of the team, you can also take a look here. I hope this helps a tad. 

Hey @"brown2815" - sorry to jump in here, but I just followed up via email, so please have a look at your inbox and we'll take it from there.

Glad to hear it's sorted for you now and thanks for the update @"preitmeyer" Let us know if anything else comes up in the future. Until then, take care! 

Hey @"TonyEnglund" - sorry to jump in here, but I just wanted to mention that it sounds like you're managing two separate Dropbox for Teams accounts which happen to be on different file/folder structure by default/design. The team with the (admin) option for "top'level management" is on the newer version of Dropbox for…

Hi @"Darrin Harris F" - sorry to jump in here, but I just wanted to mention that you can adjust your syncing settings on a device basis through the desktop app's preferences under the sync tab. I hope this helps a tad. 

Hey @"TheSerg" - sorry to hear you're having issues with this. For starters, could you clarify what you mean you created an 'app' folder? A screenshot of the error would also help, so feel free to include one. Thanks!

No worries @"annaneedshelp" - we're just glad to hear it's sorted now and thank you for keeping us in the loop too. Enjoy the remainder of your week and see you around! 

Hey @"fbmama" - thanks for joining the discussion here. To directly get to the chase, yes, it is possible for a file to be available offline on multiple devices without causing any conflict. Let us know if you have any other questions. 

Hey @"mhuppertz" - sorry to hear you're having issues with this. This icon doesn't come from Dropbox, but OneDrive. I've merged your post into this discussion so that you can have a look for more information. Let me know if you have any other questions. 

Hey @"JaMaL69" - sorry to jump in here and thanks for the ticket numbers. I found them in our system and I can see that they're both closed now. Have you tried opening a new ticket about this issue or creating a follow up via your older tickets directly?

Hey @"Honeypie09" - thanks for using Dropbox and welcome to the Community! I'm afraid there's no way to achieve this at this time through Dropbox, but I found this idea which echoes your request. Feel free to take a look and upvote it to show your interest too. Let me know if you have any other questions. 

You can test it out with a sample file or folder @"Niall D." If it ends up being deleted, it means you're still running the desktop app and the deletions synced. You'll be able to restore any deleted files or folders via the events page though. I hope this helps!

Hey @"knic024" - sorry to hear you're having issues with this. When you say cloud stored files, are you referring to online only files perhaps and the requirement to make them available offline to your computers before attaching or using them? What happens exactly when trying to attach them or work on them via 3rd party…

Hi there @"selbysworld" - sorry to hear about this. Can you please clarify if you have access to the email address that's associated with your Dropbox account or if it's been closed, if you can somehow regain access or re-create it to receive the code to sign into your account? Also, are you referring to a 2FA code or…

Hey @"oduibhir" - sorry to jump in here, but, since you made some changes to the status of the files/folders, have you tried clearing the cache since you noticed this space discrepancy? 

Hey @"Larry8369" - sorry to jump in here, but have you tried clearing the app's cache at all since you first noticed this? Also, does the issue persist on a web browser too? 

Hi @"flogoette" - sorry to hear about this. Could you let us know the desktop app's exact status and version as shown in your menu bar at the moment? Also, can you confirm you're following these steps as you're on the beta version of Dropbox Backup?

Hey @"sheri9801" - could you clear your browser's cache and let us know if you still get the same results? If so, I'd appreciate a screenshot so that we can have a visual too.