Walter Dropbox Community Moderator

Hi there @"gabbalba03" - sorry to hear about this. Can you please let me know your ticket ID so that I can look it up in our system too? Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too. As for the refund itself, have you reached…

Hey @"hirantha madhushanka" - thanks for posting on our Community. It sounds like your shared links are banned. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Keep me posted!

Hey @"Black_Cat" - thanks for the clarifications and the screenshots too. We do not recommend deleting it, as it's still used to auto-update Dropbox, and this can likely interfere with Dropbox’s ability to update. I hope this helps!

Hey @"Mark Edington" - thanks for using Dropbox and welcome to our Community! Can you please let me know the app's exact status and version as shown in your menu bar? Also, are you not getting the mentioned option when you right click on your files in your Dropbox folder? Could you send us a screenshot of the options you…

Hey @"tbhhde" - sorry to jump in here, but could you send us a screenshot of what's troubling you and another one of the Dropbox desktop app's status and version as shown in your menu bar at the moment? 

HI there @"Rodger P" - sorry to jump in here, but could you let us know if you're getting the same error when you access your account from a web browser? Have you tried clearing the app's cache and/or signing out and back in since you first noticed this? 

You could definitely give that a go @"alokprasad19" Let us know of any updates!

Glad to hear it's sorted now and thanks for keeping me in the loop too, Karen. See you around the Community and take care! 

If the files you're looking for are in a folder from those, then yes, this should do it @"KarenP" 

If you happen to be running any 3rd party apps, like antivirus programs or cloud or syncing services, could you temporarily disable them and let me know how it goes @"alokprasad19"? 

I was referring to the bug report you mentioned in your OP @"hzee" Anyhow, we've added you to the group now and you should have permissions to post there. Could you give it a go and let us know how it goes? 

Hey @"jeromebayawa" - thanks for joining the discussion here. While it's not my area of expertise, hardware acceleration is a process where applications offload certain tasks to hardware in your system. You can search the web for more information. As for the issue you mentioned about high memory consumption, are you…

Hey there @"KarenP" - thanks for posting on our Community and sorry to hear you;re having issues with this. Could you please let me know if the app is 'up to date' or still syncing in your system tray? Do you see any of your folders in the selective sync settings in the app's preferences perhaps? Let me know what you find! 

I don't see any syncing icons on your files @"alokprasad19" Is the desktop app running in your taskbar? If so, is it 'up to date' or still syncing perhaps? 

I see, thanks for keeping me in the loop @"Zoe117" Glad to hear it's sorted now and please let us know if anything else comes up. Take care! 

Hey @"alokprasad19" - sorry to jump in here, but could you let us know the OS version of the problematic device and send us a screenshot of the options you get when you right click on your files in the Dropbox folder? Thanks so much!

Hey @"pavelas" - sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if you notice any improvement? 

Hey @"Zoe117" - sorry to hear about this. Could you let us know if this happens with a specific signer or all? Have you asked them to check their email's junk/spam folder as well? 

You can click on the dotted button next to your account's profile pic on the upper right corner of your homepage to access your backups @"Genie123" As for deleting your computer's backup, yes, that would be deleting it and re-enabling would be a manual process from your end. 

Hey @"KenzieL7" - thanks for the interest in seeing this functionality in the mobile app. At the time being, it's only available through the website. 

Hi @"Bob4244" & @"marpitch" - thanks for bringing this to our attention. Could you please let us know the OS version of your computer and the version and status of the desktop app as shown in your system tray? Did you reboot your computer since you first noticed this and do you happen to be running any antivirus, firewall…

Hey @"Go Cze" - sorry to jump in here, but I just wanted to mention you should be able to achieve what you had in mind via the eSignature Templates feature. Let us know if you have anything else to ask. 

Hey @"ee22" - sorry to jump in here, but I just wanted to mention that the events page would be your best bet to find out more about what happened in this case. Did you take a look to see if the actions are logged there and if so, check the user or the application that initiated them? Apart from that, you can have a look…

Hey @"Genie123" - sorry to jump in, but could you navigate your backups page online and let me know if you see the option to delete your backup from there? Also, do you see the 'beta' tag next to Dropbox Backup on that page? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"AndyGB" See you around the Community and take care! 

Hi @"abskani" - sorry to hear about this. Can you please send us a screenshot of the app's exact status and version as shown in your menu bar? Also, what is your computer's OS version? Did you reboot since you first noticed this? 

Hey @"CammryL" - sorry to hear about this. Could you clarify what Dropbox plan you are on your business account? Do you see the option to connect another account in the app's preferences under the Account tab? 

Hey @"mossappeal" - sorry to jump in, but could you try the offline installer from this page and let us know if you notice any difference?

Hey @"Edward H" -sorry to jump in, but I just wanted to mention that Dropbox tags are only available through Dropbox.com at this time, not through the mobile app. I hope this clears things up! 

Thanks for the update @"hzee" In that case, would you mind sharing your report here so that we can take a look and assist further?