Walter Dropbox Community Moderator

Thanks for the ticket ID @"sclippy" I've located it in our system and passed your comments on. For any additional assistance, I'd suggest getting back to the agent who's handling your case. Happy New Year! 

Hi there @"Jason" E.15 - sorry to hear you're having issues with this. Could you please send me a screenshot of the app's exact status as shown in your menu bar at the moment? Also, do you see one or two backups in your backups page? Let us know more and we'll take it from there, Jason. 

Hey @"Tobychc" - sorry to jump in here, but I just wanted to mention that you should have received an email from the support team in your email's inbox with a ticket ID for your reference. The email address would be the one you filled in the form when first submitting your ticket. If you can't find it in your inbox, you…

Thanks for showing your interest in this @"William_DK" - I've logged your feedback in our system. Thanks for sharing your use-case and note that you can also post your own ideas in our Share an Idea area. Happy New Year! 

Hey @"IainF" - sorry to hear about this. Could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too? Did you reboot your computer since you first noticed this by the way? Any additional information is more than welcome! 

Thanks for the update @"greg-knaddison" Do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let me know how it goes?

Is this the first time you get this kind of error or you had one in the past as well @"mikrostil"? 

Hey @"greg-knaddison" - sorry to hear you're having issues with this. Of course it'd be helpful to quit and relaunch the Dropbox app on the machine you noticed on or even reboot the machine itself as well. If you still have issues with this though, please send us the app's exact status and version so that we can…

I'm not sure if this helps, but Salesforce admins can set up Dropbox for Salesforce to follow their existing Salesforce security model @"mmpUCG" By default, Dropbox for Salesforce follows the Salesforce security model. 

Hey @"DonaldFrancis" - sorry to hear about this. A red circle with a white “X” means that your file or folder can’t update or sync. If you just attempted to add this file or folder to your Dropbox account, it may mean that it can’t be added. In that case, you can start by taking a look at this Help Center article. If that…

Hi all, I just wanted to mention that our team is looking to make some improvements on this, and for now you can: * If you're scanning documents, you can check if your scanner is assuming a landscape layout instead of portrait * If you're rotating the document before uploading it to Dropbox.com, you may need to 'print to…

Hey all, thanks for flagging this with us. Our team is aware of this behavior and working on it. For now, if you're affected by this, you can either: * create a new folder, copy the content over, and share it with the desired members. This option involves initiating a fresh folder, duplicating the existing content, and…

Selecting 'All of Dropbox for Object' and 'Dropbox for Object' give different visibility into a signed-in user's Dropbox account from Salesforce. 'All of Dropbox for Object' gives access to the user's entire Dropbox folder, regardless of which record they're viewing. They can view and modify all of their Dropbox folder…

Hey there @"monicakin" - sorry to hear about this. Did you try clearing your browser's cache or another browser since you first noticed this? If you did and this persists, please send us the whole URL of the page you're navigating to so that we can investigate further. Thanks!

Hey there @"mikrostil" - sorry to hear about this. It sounds like your shared links may have been banned. How long has it been since you first got this error? Did you receive an email from Dropbox informing you about this perhaps? Let us know more and we'll take it from there. 

Hi there @"Sharry316" - sorry to hear you're having issues with this. Could you send us a screenshot of the exact error they're getting so that we can have a visual too? Also, are you all part of the same team account or are you using individual accounts? Any additional information is more than welcome! 

Hi all, thanks for your reports so far and your patience while we looked into this internally. We checked back with the engineering team (they're already aware of this) and here's what we found: A change was made recently which surfaces these issues in Dropbox's Sync issues UI, but this specific issue existed before that…

Hi all - I just wanted to mention that this promotion is currently available for selected users only. As @"maher1982" mentioned, if it's available to you, you'll be able to access it from the following link: https://www.dropbox.com/buy/basic-extra Thanks for your understanding. 

Hey @"ahhyeah" - sorry to hear you're having issues with this. When you say Dropbox is confused, are you getting any particular errors perhaps? If so, I'd appreciate a screenshot so that we can have a look too. Thanks!

Thanks for the ticket ID @"Chemist" I've located it in our system and passed your comments on to the agent who's handling your case. I can see that they're waiting for your response so I'd recommend getting back to them directly for further assistance at this point. 

Hi there @"slabadabada" - sorry to hear you're having issues with this. Could you please let us know your device's OS version and send us a screenshot of the app's exact status and version as shown in your menu bar/system tray? Any additional information is more than welcome! 

Let us know of any updates @"toysbyus"! 

Hey @"JoB76" - sorry to hear about this. Could you send us a screenshot of the exact error you're getting so that we can have a visual too? Did you try clearing your browser's cache or using another browser since you first noticed this? 

Hey @"matteorox" - sorry to jump in here, but could you send us a screenshot of the error so that we can have a look too? Also, what is the desktop app's exact status and version as shown in your menu bar? 

Hey @"sclippy" - sorry to jump in here, but could you try checking the version history of a sample file of the problematic ones to see which device, application/process or user is adding it back to your account? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"witek-27400" See you around the Community and happy holidays! 

In that case, you can contact our Support team for further assistance with account and device specific information @"Chemist" Once you do so and get a ticket number from our system, you can share it with us here so that we can look it up as well if needed. 

Hey @"Chemist" - sorry to jump in here, but do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer? If so, you may need to temporarily disable them. Otherwise, you could try creating a new OS profile on your computer and try to install the Dropbox desktop app there. Let us know how it…

Hey @"DAVEN L." - sorry to hear you're having issues with this. Can you please let us know what exactly is not working for you so that we can advise further? Thanks so much!

Hey @"witek-27400" - sorry to jump in here, but would you mind sharing your workaround? Also, did you get the chance to try what Jay mentioned?