Walter Dropbox Community Moderator

Hey @"scanner" -it sounds like your shared links were banned. Note that the bandwidth/traffic your shared links generate is not to be confused with your account's quota. Also, note that all the legitimate emails would come from an official Dropbox domain. I hope this helps!

Hey @"pdigs" - thanks for using Dropbox and welcome to our Community! You can add your files to Dropbox using these steps and then share them via links through these steps. I hope this helps!

Hey @"Charles M.33" - sorry to jump in here, but I just wanted to mention that both of your observations are correct so this would depend on your needs. Just note that if you choose to go with the first option, you'll be able to set any folders you copy or move to your Dropbox folder to be online only to save hard drive…

Hey @"KSBilly" - sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, would it be OK if we reached out via email to have a further look internally? 

HI there @"peacerocker" - thanks for posting on our Community and happy Monday! Can you please clarify if you're referring to the Photos tab on the website or maybe you had the Photos tab of the mobile app in mind? If it's the former one, does the shortcut to select all files on the page (Ctrl/Command+A) help at all? Let…

Hey there @"altie86" - sorry to hear you're having issues with this. I'm not quite sure about the problem you're facing. Could you provide some additional information and/or screenshots to make sure we're on the same page? Thanks!

Hey there @"Gary W.12" - thanks for posting on our Community and happy Friday! You should be able to restore your backups to your new computer by navigating your backups page online and downloading them from there. Let me know if you have any other questions! 

Hey @"PRQ" - sorry to jump in here, but have you tried re-creating the shortcut after reinstalling the app? 

HI there @"SergioBale" - sorry to hear you're having issues with this. Based on your description, I'd say that your shared links might have been banned due to excess bandwidth/traffic. Just to make sure though, could you send us a screenshot of the error you're getting and clarify the exact steps you take to do this as…

Hey @"REL_IT" - sorry to hear about this. Could you let us know if the error persists after clearing your browser's cache or on another browser too? Also, is this issue related to your other post perhaps? Keep me posted! 

Hi there @"AF10" - sorry to hear you're having issues with this. Can you please walk us through the steps you took to do this and send us a screenshot of the error so that we can have a look too? Thanks!

Thanks for the additional information @"matt1984" Could you also have a look at the desktop app's preferences under the Sync tab and let me know the location of your Dropbox folder?

Hey @"MrWoody" - did you get the chance to see my previous reply? 

This might have to do with the fact that the folder you're trying to share is generated by your own app and those folders are probably temp folders with the needed files for the app to run properly. Can you let us know some additional information about the app you developed and what you'd like to accomplish? Thanks a bunch…

Hi there @"RhysP" - thanks for flagging this with us. Could you let us know if you had initiated the trial from our website directly or via the app store on a mobile device instead? Also, what were the exact steps you took to cancel your trial? 

Hey @"Bullwheel" - sorry to hear you're having issues with this. Could you clarify if those files are online only or available offline on your computer? Have you tried another program to open them perhaps? 

Hey @"Lost in tech" - sorry to jump in here, but I just wanted to clarify, is the issue sorted for you now or are you still struggling? If it's the latter, could you turn off the option to share your screenshots with Dropbox via the app's preferences under the Backups tab and re-enable it? 

Hey @"REL_IT" - sorry to jump in here, but have you tried clearing your browser's cache or using another browser since you first noticed this? 

Hey @"Gracefrances" - sorry to jump in here, but I just wanted to mention that you should be able to attach a screenshot in your reply via the camera icon within your reply's box. Keep us posted!

No worries @"juy27" - we're glad to hear it's sorted after all. See you around the Community and take care!

Hey there @"matt1984" - sorry to hear you're having issues with this. Could you let us know the desktop app's exact status and version as shown in your menu bar/system tray at the moment? Also, what's your computer's OS version? Any additional information or screenshots are more than welcome! 

HI there @"Jon B.1" - sorry to hear about this. Could you have a look at the events page and let us know what you find about this specific conflicted folder? Also, have you tried restoring a sample file from inside the folder and check its version history for more information about what might be happening? Keep us posted! 

Hey there @"Sophf" - sorry to hear you're having issues with this. Could you please send me a screenshot of the pop up you're getting so that we can have a look too? Also, what is the app's exact status and version as shown in your menu bar at the moment? Let me know what you find and we'll take it from there. 

Thanks for flagging this with us @"Robbo1983" Our team is aware of this issue and are working on it. We'll let you know more once we have an update!

Hey @"Zaidy036" - thanks for using Dropbox and posting on our Community. I just wanted to clarify that if the Files are moved from the folder in Dropbox while the desktop app is running and syncing, then it will see the move as a deletion, so syncing would need to be paused manually. I'll leave this thread open for any…

Hey @"kerli koiv" - sorry to hear about this. Could you send us a screenshot of the message you're getting so that we can have a visual too? Thanks!

Hey @"juy27" - sorry to jump in here, but could you try the offline installer from this page directly and let us know how it goes? If you have any 3rd party apps running on the affected computer, please quit them all to make sure they're not interfering somehow. Keep us posted!

HI there @"BradHenderson" - thanks for posting on our Community! May I ask if you're using the Dropbox APIs to develop your app and the exact steps you take to do this? Any additional information is more than welcome, Brad. 

Even though this is not my expertise, I found this article which can help with identifying the format of your external drive @"jpeduto" Feel free to take a look and let us know what you find!

Hi there @"Leahjet" - sorry to hear you're having issues with this. Can you please let me know if you're the owner of the files or if they're shared with you via shared links? Also, are you getting this error on the website when trying to access the shared link or the file directly? If you're using a web browser to open…