Spencer H Dropbox Community Moderator

Hi there, Thanks for your patience. Our engineering team has released a fix, and you should now be able to use the /2/files/get_thumbnail_batch endpoint without encountering the 404 error. There is still one remaining improvement in progress related to response size. Most requests should now succeed, but requests with…

Hi @"Pctv007" , Thanks for your post, I understand how frustrating this is. The issues encountered with this app are related to the new certificate rollout. This rollout has been on-going with short validation windows before making the change permanent, which is why you are still having issues with this app. The third…

Hi @"hölökynkölökyn" , The issues encountered with these apps may be related to a new certificate rollout. This rollout is starting with short validation windows before making the change permanent, which is why this may seem resolved. Please see more information in this blog post. We recommend the following: Ensure your…

Hi @"OlegN", Thank you for taking the time to request an enhancement to increase the maximum file size for API uploads. We’re happy to share that our engineering team has implemented this improvement. The maximum file size limit for API uploads for an upload session has been increased from 350 GiB to 2 TiB. This now…

Hi @"KhaledSardini" and @"magnafire", Thank you for taking the time to request an enhancement to increase the maximum file size for API uploads. We’re happy to share that our engineering team has implemented this improvement. The maximum file size limit for API uploads for an upload session has been increased from 350 GiB…

Hi @"barbicels" , Thank you for sharing this issue, we've been able to replicate this internally and our engineering team is aware of the issue. We'll follow up here once we have an update.

Hi there, The three SDKs affected by the upcoming change (Java, .NET, and Python) were implemented differently. Older versions of Java and Python automatically pin the old certificates based on how those SDKs are built, while the .NET SDK only enables this behavior if you explicitly call…

Hi there, Thanks for reaching out! Since you already have an open support ticket for this, we’ll continue the conversation there to keep communication centralized.

Hi there, A "path/not_found" Dropbox API error indicates that the API call failed because there was nothing currently found at the specified path in the connected account under the relevant root. For example, this can happen if there's a mistake or typo in the path value the app supplies, if the file/folder has been…

Hi there, Thanks for sharing that clarification! Just confirming that this is correct -- older versions of the .NET SDK are only affected if they call `DropboxCertHelper.InitializeCertPinning()`. If your app doesn’t use this method, no immediate update is needed before January 2026. Appreciate your response here!

Hi there, Thanks for bringing this up, it looks like this behavior may be an issue on our side and we’ll take a closer look. In the meantime, you can use the following API endpoints as an alternative approach to locate deleted items. We recommend using the /files/list_folder and /files/list_folder/continue endpoints with…

Hi Amit, Thanks for reaching out, the warning you’re seeing is expected behavior based on how the `requester_email_address` parameter works. The `requester_email_address` lets you override the account email address so that notifications and the audit trail show a different requester email. However, in order for that email…

Hi there, Thanks for reaching out! We're currently working with our engineering team to get more information regarding your first question, and we'll follow up once we have an update. Regarding your second question, we currently only support the expiration option with the endpoints listed on the expiration feature page of…

Thank you for your patience as we've looked into these issues. We've confirmed the following behavior with our engineering team: * Field Options Parameter: We have confirmed that the `date_format` set in the `field_options` parameter will be applied to all date fields within a signature request. Please note that only one…

Hi there, Thanks for reaching out. We’re currently taking a closer look at the issues you’ve identified. Specifically, we’re checking on the expected status of the `template_created` event and what information should be available based on the type of field you’re including. Here’s what we’ve found so far: * We’ve been able…

Hi there, Thanks for you reply! For the request with the mismatched order of documents, could you please open a ticket with our Sign API team and provide the following information so we can take a closer look at this case: * The signature_request_id of the affected request * A code snippet / screenshot of signature request…

Hi there, Thanks for reaching out! When downloading your files with the `zip` option, the files will be returned in the order that they were uploaded to the signature request. The method you are using by looking at the order of templates in the `template_ids` array of the `signature_request_all_signed` event is a great way…

[Cross-linking for reference: https://stackoverflow.com/questions/78296262/why-am-i-getting-invalid-grant-error-while-using-refresh-token-to-generate-acces ] Hi Gagan, Thank you for reaching out, it looks like you are receiving an invalid_grant error. This error typically occurs when using a stored refresh token and one of…