Sanchez Dropbox Community Moderator

Hey @"John C.88", this certainly isn’t the way it should be. I suggest you contact our support team for some in-depth troubleshooting and investigation. Thanks! [This thread is now closed. If you have a similar or new question, you can ask here]

Hey everyone, If you’re still experiencing the issue I suggest that you submit a ticket here for further investigation and assistance. Cheers! 

Hey @"Metwo", welcome to our forum! I’ve checked on the reply about this, and it comes down to the fact that the function in question is part of iOS, not our app. I have just installed iBooks on my iPhone 6S, and followed these steps (from my previous post) successfully: Once you have your files in your Dropbox, try this…

Hey @"gospdomazet" & @"256shadesofgrey", If it’s not too much trouble, would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you! [This thread is now closed. If you have a similar or new question, you…

Hey @"gospdomazet", thanks for coming back and posting your solution here! I’m glad that you found a way to make this work. @"256shadesofgrey", thanks for confirming! Cheers :sunglasses:

Hey @"acshelton", welcome to our community! There is a place to make suggestions and provide feedback. It’s the Share an Idea section, right here in our forum! Cheers

@"D K.7" & @"Håvard D.", thanks for letting us know what worked for you! @"kirksel", are you still experiencing this issue? Have you tried uninstalling/reinstalling our app? Cheers

Hey @"Shelby W.", So, there isn’t an Upload button at all, or it is like grayed out, not clickable? Has this just started being an issue, or has it been happening for a while? Let me know. Thanks

Hey @"kanabigb", If you choose Direct Download, the entire folder will be downloaded as a .zip file. Then all you have to do is unzip it on your computer. Cheers

Hey @"AutoCADmobile", welcome to our community! It sounds like you’re developing your own application here, so I’m moving your question over to our API section, where our team is better-equipped to handle your query. Cheers

Hey @"kanabigb", welcome to our community! When viewing your files online, you can click on the ellipsis icon (…) to the right, and select Download. You can also place a checkmark in the box to the right of the file, and select as many as you want. Then click on the Download button at the top right of the screen. I hope…

[This thread is now closed. If you have a similar or new question, you can ask here: https://www.dropboxforum.com/t5/forums/postpage/category-id/101001000]

Hey @"idennis", Thanks for getting back to me. I’m glad that you’re in communication with our support team, and I hope they get you something soon. In the meantime, I’ve been discussing your case with my colleagues here, and those who use Macs confirm that the usage reporting by the operating system is notoriously…

@"kirksel", welcome to our forum! Sorry to hear about this. If you have tried my suggestions from above, and are running our latest mobile app version, 72.2, then I suggest you submit a support ticket so an agent can investigate further and assist. Thanks! 

Hey @"idennis", welcome to the Dropbox community! I’m sorry to hear that you’re experiencing this issue. I would really appreciate it if you submitted a ticket so that we can gather information specific to your case. Thank you

Hey @"D K.7", Thanks for getting back to me. Are you using the Camera Uploads feature? If so, can you tell me if all photos aren’t being uploaded, or certain ones/types? Also, can you see if photos upload when set to Wifi Only (in our app’s Camera Uploads How to upload settings), and if they upload when set to Wifi or Data…

Hi everyone, I’m sorry that you are experiencing this. We have a new stable version of our desktop app, 39.4.49. Please make sure that you are running this version (not a beta), and if the issue persists, submit a support ticket here, so an agent can investigate further. If you are on a beta build, it means that you have…

Hey @"CCAAG", can you tell me a little more about the specific issue you’re experiencing? Thanks

Hey @"D K.7", welcome to our community! Are you talking about our Camera Uploads feature? Is your S4 using Android OS 4.1 or newer? Please give a much detail as you can surrounding this issue. Also, please make sure that you’re using the latest version of our mobile app, currently 72.2. Let me know. Thanks! 

Hey @"michael h.83", Are you’re running our latest stable app, currently 38.4.27? Also, what version of MacOS are you on? Can you send me a screenshot of your entire window so I can see what you’re seeing? Please omit any personal/private information from that :wink: Thanks

Hey @"wkyandy", I’m glad to hear that you’ve worked this out! I’d like to thank @"cgtripp" and @"jhiner" for providing their solutions, as well as everyone else for their suggestion and comments about this. How has this gone for the rest of you? Did the solutions help? Have a great weekend, everyone :sunglasses:

Hey @"probi86", welcome to our community! As you are writing your own app, I’m going to redirect you to our API section, where the team will be better-equipped to answer your question :wink: Cheers

@"m_a_l_c_o_l_m", I’m letting our team know about your suggestions. Thanks for posting! 

Hey @"justrjlewis", Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hey @"aprimhb", welcome to our community! I’m sorry to hear about your missing images. I suggest that you write in to our support team here. If your images went missing that long ago, there may be nothing that we can do, but perhaps an agent can have a look at your account, and see what caused this. Cheers

Hey @"David D.99", Thanks for stopping by with the screenshot and the confirmation that Smart Sync is working out for you! Not much I can do about the extra $$, except to let the team know how you feel about it. Cheers! 

Hey @"m_a_l_c_o_l_m", Thanks for getting back to me. Don’t worry about trying to find the last version you were on. Yeah, I see now what was going on… the Dropbox System Extension must be allowed! I’m glad that you figured this out! So, how is the Smart Sync working out? Cheers

Hey @"mlaw", Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hi everyone, Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you! [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new…

Hey @"m_a_l_c_o_l_m", welcome to our community! This is very interesting indeed. What version of our app are you using? The latest stable version is 37.4.29. If you’re using a beta, you’ll see something like a xx.3.xx, instead of the xx.4.xx, and we recommend going to a stable build. Let me know when you have a chance.…