Sanchez Dropbox Community Moderator

Hey @"Michelle A.8", Thanks for the update. I recommend that you downgrade both your iPhone and iPad back to the current stable version of iOS, 11.3. Issues like these are common when running beta versions of operating systems, as they are incomplete and unstable. If you continue to experience these issues after that, then…

Hey @"Michelle A.8", What happened on, or around, April 10? Any changes, updates to your phone or computer? Can you please double-check that your phone’s operating system is on iOS 11.3, and that you’re using the latest version of our app (90.2)? Also, I’m assuming that your Mac is on 10.13.4 (not 10.14.4 :upside_down:).…

Hey @"Paul A.25", I hope it works out for you, but if this persists, go ahead and write in to our team so we can take a closer look. Have a great week ahead! 

Hey again, @"Cardinal2B", I’ve looked into your submitted tickets, and found that on your first two submissions, our agents did indeed reply to you. If you didn’t receive either of them, can you please check your Spam/Junk folder, and let me know? Also, please ensure that "no-reply@dropbox.com" is not blocked, and that…

Hi again, @"HollisHoHo", I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. Please have a look…

Hey @"Michael L.52", This sounds like a re-indexing, as re-syncing all those files would take much longer. This can happen if you run a beta version of our app. Check to see that you are using a stable version, denoted by a xx.4.xx, instead of the beta xx.3.xx. If the issue continues, go ahead and submit a support ticket…

Hey @"rdjant0317", welcome to the Dropbox community! To save images from your Dropbox to your Photos on your iOS device, try this:* open our app and find the photo you want to save * tap on the ellipsis icon ( … ) to the right of the file name * tap on Export * choose Save Image This will save the image in your Photos! I…

Hey again, @"SirenWilliams", I’m afraid that I don’t know enough about Instagram to help you here. However, I’ve just done an internet search for high quality videos on Instagram, and there were quite a few results that looked promising :wink: Have a great weekend! 

Hey @"ory", welcome to our community! Would you mind taking a look at this, using a stable build (xx.4.xx) of our app? Current version is 45.4.92. If you decide to do so, you’ll need to opt out of Early Releases in your online account settings, otherwise the betas (xx.3.xx) will continue to be pushed out to your machine.…

Hey again, @"rmckinnon10", Our team doesn’t currently have plans to make this change mandatory for teams already on the “old” structure. However, if such a move ever becomes part of our road-map, we will give you plenty of notice and support! Cheers

Hey @"rmckinnon10", I’ve asked the team for clarification on this… I’ll get back to you when I have a concrete answer :wink: Thanks! 

Hey @"patriciaB", Have you gone through the advanced reinstall process? Also, let me know your ticket number, if you’d like, and I’ll check in on your case. Thanks!

Hi guys, @"Cardinal2B", thanks for posting the results of your research here! This is very interesting indeed. Can you tell me your ticket number so I can check up on it? @"mike160304", I’ll send this over to our team internally, to make them aware of it. In the meantime, @"Cardinal2B"'s workaround will have to do. Cheers! 

Hey agin, @"msmasta", and thanks for getting back to me. Unfortunately, hiding folders in our new team space structure is not an option. All folders that are in this space will be visible (not necessarily accessible) to all team members. Currently, if you want to share out a folder, and keep it away from some users’ eyes,…

Hey @"slstewart249", As Rich mentioned, renaming shared folders doesn’t affect the other members of those folders. However, renaming Team folders is an action that is reflected across all team members’ accounts. Here’s a bit more info. Cheers!

Hey @"jonob", welcome to our community! It sounds like you have one of our new Dropbox Business accounts, on which the folder structure has changed a bit. There’s an article discussing this new team space and member folders here. Unfortunately, what you’re asking for here isn’t currently an option, as all folders in the…

Hey @"Skab_", welcome to our community! I’ve moved your post to this thread, as the issue appears to be related. Our team is investigating this with the folks over at Microsoft, and they hope to have it resolved soon. I suggest that you submit a support ticket here, so that our team can have a closer look at your issue,…

Hey @"Littlelegs" & @"EdgarSalgado", welcome to our community! If you haven’t already done so, I suggest that you submit a support ticket so that our team can investigate further. By submitting a ticket, your issue gets account-specific troubleshooting by our agents, and if necessary, gets sent to our specialist teams for…

Hey @"msmasta", The short answer is hmm… :thinking:, and I want to see if maybe there’s a way that we can do something similar for you. Can you tell me what kind of Dropbox subscription you’re on, and when it was purchased/created? Thanks in advance!

Hey @"SirenWilliams", welcome to our community! Is this still going on? If so, please make sure that your iPhone’s operating system is fully up to date, and that you’re using the latest version of our mobile app, 86.2. Next, as you’re downloading this video from your Dropbox, make sure you’re following this method: * find…

Hey Mike (@"mike160304"), Thanks for all the extra details, and for sharing those links to your test documents! I don’t know what the difference in these files is, so I’d like to put you in touch with our support team for further investigation. Go ahead and submit a support ticket here, and then let me know your ticket…

Hey @"RoseCarol", welcome to our community! Can you post a screenshot of the folder showing its location, and then another when you try to permanently delete it? Please make sure to omit any personal or private info. If you’re more comfortable doing this over email, I’ll be happy to follow up with you. Let me know. Thanks!

Hi again, @"IIT", Your ticket is being handled by one of our specialists, who, from what I see, is waiting on a reply from you. I understand your frustration with this, but as a case makes it through our system, there is a process that we must adhere to while we investigate. I would suggest that you reply to your open…

Hey @"IIT", welcome to our community! I’m sorry to hear that you’re experiencing this issue, but I’ll be glad to check on your case if you’d like to tell me your ticket number. Cheers! 

Hey again, @"PKS2000", Yeah, we tend to not troubleshoot issues that involve 3rd-party applications. However, if I were you, I would reply back to your support ticket with the latest info you’ve mentioned here, as this deserves another look by one of our specialists. Cheers!

Hey Phil (@"PKS2000"), welcome to our forum! I’m assuming that these files you’re trying to open are in your Dropbox. How are you attempting to open these files? If you go to your Dropbox, are these files there? If you go to the files in your Dropbox, can you open them from there? Let me know, and we’ll go from there.…

Hey again, @"mxoh", What Dropbox Business plan are you currently on? Here’s a list of all 41 Activity filters for “File and Files” on a Standard Business account: * file added to a showcase * file downloaded (non-team member) from a showcase * file downloaded (team member) from a showcase * file in showcase viewed by…

Hey again, @"mxoh", I’ve just opened up our Standard account, and typed the word File in the Activity search box. There were many filter options that included the word File. Among them were: * downloaded a file * downloaded file/folder from a link (non-team member) * downloaded a team member’s file/folder from a link So,…

Hey @"LoicMonteil", I’m glad that you figured this out! Thanks for sharing your solution with us here. Cheers :sunglasses:

Hey @"LoicMonteil", welcome to our forum! To be honest, I’m surprised that the MS guys weren’t able to assist, as these errors seem to be coming from their app, and I’m sorry to say, that it doesn’t sound like it’s an issue caused on our end. If only one of your colleagues is having the issue, then I would take a closer…