Ross_S Dropboxer

Hi @"DWMT" That doesn't sound like its connected to an issue with badge though. It sounds more like a software conflict. I'd go about a process of elimination of disabling or starting without extra programs running to identify where the issue is. Hope this helps you. If you want to log a support ticket we're happy to help.

As per posts on threads, this build includes a fix for users of 32-bit machines who may have experienced an error following recent auto-update.

- The fix I previously mentioned will also fix an issue related to Japanese IME keyboard conflicts within Excel

Hi all, Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version: https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#... Apologies for any inconvenience…

Hi all, Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version: https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232 Apologies for any…

Hi all, this is the build I was referring to in the forum posts: Please see here for the build that contains the fix for anyone experiencing issues with Excel losing focus on menus. Many thanks and happy Dropboxing!

Hi all, Unfortunately, it's not possible to change the name of Dropbox folder, as many of you have discovered. If you are using it for scripts then the best thing would firstly to parse the info.json and grab the path from there. The JSON is located: Mac/Linux: ~/.dropbox/info.json Windows will be one of these two paths:…

Hi @"lensilva" and all, Thanks for highlighting this. We've investigated here and it looks like we have a slight bug at our end. I'll update here once the fix is live in a beta or stable version and let you all know what the version number is. Thanks again all for highlighting us. In the mean time, as a work around, you…

Hey @sheinik, Like I said, we had an issue affecting a group of Pro users. Looks like your issue is separate to this so I'd recommend reaching out to Support. I'll give you a couple of Pro tips though: No 1 cause of this is always that people are logged in to a different account, check that the email you use for the…

Full disclosure: I'm just the messenger, they don't let me touch any of the shiny buttons and dials server-side...they tell me it's for my own safety. Glad it looks resolved for you @"OliverHill"

Hi all, First: Many apologies for the delay in jumping in here, I wanted to make sure I had a concrete update for you all. So, for context: What is Dbxsvc? : I've added a section to the help center article: https://help.dropbox.com/desktop-web/smart-sync (I say section, it's more of a note at the bottom under the driver…

Hi all, First: Many apologies for the delay in jumping in here, I wanted to make sure I had a concrete update for you all. So, for context: What is Dbxsvc? : I've added a section to the help center article: https://www.dropbox.com/help/business/smart-sync (I say section, it's more of a note at the bottom under the driver…

As I mentioned in other threads:* This version includes the further decreased logging when the dbxsvc service does not connect

@"camerb" Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10. We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to this issue. Any…

Hi all! Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10. We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to the issue. Any…

Hi @"Auden G." and all, Slow start up is actually a symptom of a problem. As such we can't simply publish a singular solution, if you reach out to support we will look at all the variables in your individual setup and talk you through a variety of troubleshooting steps, isolating your individual root causes and advising…

Hey @"Rogier L." I'll reach out to you by email and we'll get this fixed for you. Many thanks.

Thanks, I've reached out to you too @"dropinthebucket"

Ok, then I'll send you an email SteveA, lets get this fixed for you, we want to make sure you enjoy using the feature!

Thanks Fowzie, now I have that ticket I'll take the case over and we'll see what you and I can do here to get this resolved. I'll reach out to you on that ticket.

If you want to submit a ticket via /Support I'll happily have a look into this for you?

Hi All, I'm a member of the Dropbox application specialist team so I wanted to provide further clarity here for users on macOS 10.11. Many thanks for spotting this issue. While it shows the full size on disk, the folder is not taking up that space if all the files inside are set to "online only" with Smart Sync. We…

Hi there, Appologies for that, the information there is not correct, this bug is infact resolved, as I mentioned in my previous post. We'll reach back out to you by email and clarify any further questions you have. Many thanks.

@"zobie" wrote:Was this issue resolved? I'm having the same problem. Hi there, I'm still looking into it, I'll email you too so we can start a support ticket incase it's an unrelated cause. Thanks for highlighting.

Thanks for letting me know, we've reached out to you by email and will investigate it and resolve the issue via that support ticket. Many thanks for reporting this issue to us.

Ok, thanks for letting me know, post back here if the issue re-occurs and we'll look into it. :)

@"Kidhack" wrote:Ever since turning on Dropbox Smart Sync, Spotlight has been going nuts and using tons of CPU. The helper app "mdworker" is constantly crashing. Will report back after Dropbox finishes indexing all the Smart Sync files. PS. Funny you can't link Dropbox photos to the image uploader in this forum. Hi there,…

Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you…

@"AK47" wrote:Oh and yes. The "ghost" folders, for lack of a better term, are still there. I delete and they reappear. I guess the issue isn't actually resolved I'll follow up with you via email to resolve this for you. You should have my email shortly. Many thanks.

@"winni2" wrote:Ross, Thanks for your answer, but I still can not delete these files. I tried it both from my desktop and online. All the folders instantly re-appear. Please advise. I'm going to follow up with you via email, you should receive it soon.