Comments
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@"TheKeel" wrote:So how do you get rid of it? Rename the file and if the first character is a space, delete it.
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@"LoraL" wrote:My total file load is barely 400 MB, yet I receive messages I need to upgrade to paid services, because my stored file exceed 8.12 GB. How come? Check your Backups page.
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@"pgr" wrote:How do I turn that off? I only use "Copy dropbox link", not the others. Dropbox has always had options in the Context menus. There's no option within Dropbox to remove them.
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@"Stefan B.12" wrote:How do I remove access to selected DB folders on one of my computers, but still getting access to them on my other PC?? You can use Selective Sync to remove specific folders from your computer. They'll remain in the cloud and on any other devices you have linked to your account. *…
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@"Quitt" wrote:... while only one is at the receiving end of things. But that's not how it works. When you're a member of a shared folder, you have your own COPY of that folder and everything in it, so you need enough space to hold the folder and everything you're adding to it. You're not uploading directly to someone…
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@"Jlo2023" wrote:Have you got a link that takes me directly to a support contact, not a generic support page? The links he provided do just that, but you can't be signed in to a Dropbox account when you access them, including these forums. If you do, it will detect the account type you're signed in with and only provide…
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@"constantinos" wrote:* The Dropbox folder should not be installed on a Network Attached Storage (NAS) drive. Is this true? Yes. Dropbox does not support NAS devices for storage of the live Dropbox folder on your computer. Check the capabilities of your NAS software. Many of them have a Dropbox client that can be set up to…
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@"yulianwardhana" wrote: ... is it possible to have two personal accounts in the same machine and sync No. You can link a personal and Business account together so they will both sync, but it's not possible to link multiple personal accounts to the same computer. The only way to sync multiple personal accounts to the same…
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@"Jlo2023" wrote:Im trying to access our dropbox account created through an email account that no longer exists. ... Moving forward what is the best way to access that Dropbox account. again? If you no longer remember the password or it has expired, or you're being sent a one-time security code to the email, there won't be…
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@"tscheulov" wrote:I have three charges on my bank statement for the past three months of 11.99 andI have a Basic Free plan. ... When I try to chat online or get the phone number, it says that I do not have a paid plan so cannot contact drop box. Yet I am being charged. How do I get a refund? You'll need to contact Dropbox…
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@"ae1m" wrote:I sent Dropbox support screenshots of my CC statement showing double billing and they will not act. Do you have your ticket number? If so, reply here with it an one of the Dropboxers might be able to look into it for you. Tagging @"Hannah" @"Nancy" @"Walter"
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@"Prue66" wrote:So there is no way of knowing who I have emailed previously? No. Dropbox doesn't save the messages sent with file request or shared folder invitations.
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@"lane_RHL" wrote:Surely I can just be provided ACCESS to their Dropbox without having to bring over their whole Dropbox to my own Dropbox though? No, you can't. To be clear, you're not getting access to their entire account. You're likely being invited to join a specific shared folder (an entire account can't be shared).…
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@"Stuck2" wrote:(The log-in email address was deleted permanently deleted, when I retired from working). If the company still exists, it should be rather easy for the IT group to recreate the email address, even temporarily, so you can receive the security code. Have you considered reaching out to them? Can others still…
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@"Stuck2" wrote:2-stage authentication involves a code being sent to my (Pro) email address, but a change in circumstances mean that email is no longer in operation. No mobiles or other devices are linked to the a/c ... Unfortunately, if you no longer have access to the email address and there are no other devices…
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@"ae1m" wrote:Am being billed double for my Dropbox yearly fee. ... Can anyone at Dropbox please help me speak to a human? There is no phone support unless you have a Business account. You need to open a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see…
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@"johnlink" wrote:I have around 262Gb of files on my Dropbox in a complex set of directories. I need to download all of them inc the directory structures to a 2Tb USB. ... I just want to get these files directly from Dropbox. You can certainly download them from Dropbox, but it would be a manual process through the Dropbox…
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@"onebadshah" wrote:I cannot use the forgot password option because the registered email belongs to someone else. If you don't already have an active device linked to the account, it's usually not possible to gain access to a Dropbox account without access to the email address associated with it *…
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@"WhyForceAUsernameToReadForum" wrote:I had no idea Dropbox had suddenly decided to backup my entire laptop and the UI didn't show it as far as I can tell. Dropbox doesn't do this on its own. You either need to go into Preferences and enable it manually, or you inadvertently enabled it during installation by just clicking…
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@"sejutibasu" wrote:Uninstall and revert to the old Dropbox version. This will only last until Dropbox automatically updates itself again.
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@"Inggo" wrote: It only shows 102GB storage. I have free 100gb after buying HP Laptop That's not a subscription. That's bonus space. You can see a list of your bonus space and when it will expire on your Referrals page.
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@"Inggo" wrote: How to check when my subscription will expires You can see your renewal date on your Plan page.
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@"oscar206" wrote:I have a project with about 40 folders containing a total of about 65gbs of images. When I drag any of the folder over to upload I get "can't upload empty file or folder" message. You won't be able to upload a folder of that size through the Dropbox website. Instead, install the Dropbox application on…
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@"willowwellness" wrote:New drop box user and I am looking to edit the icon that my video has to something more flattering than a pause of my face. There is no option to do that. The thumbnail is generated from a frame at the 0:08 second mark in the video. The only way to change it would be to edit your video and add an…
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@"Builda" wrote: ... the old dropbox should still be on at least one of the computers in this house! Make sure you power up that machine while it's disconnected from the Internet, just in case. If the Dropbox client is still installed and the account was set to remote wipe, the first thing the Dropbox client would do is…
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@"kenterickson" wrote:There doesn't appear to be a way to rename an existing app via the app concole / branding tab. The last time I saw this discussed, you needed to open a ticket to rename an app while in production. * https://www.dropbox.com/developers/contact
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@"EmilyBeck" wrote:I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation. You're told before starting the trial that it will automatically convert to a paid plan if you don't cancel before the trial ends. You can try…
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@"poojajain" wrote:is there a limit of how much space can be given as referral bonus? Yes, there is. You can earn up to 32 referrals. If you're on the Basic plan, each referral earns you 500 MB of space. I know that they downloaded the dropbox app as a part of accepting the referral and then installed it. But did they…
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@"Msprunt99" wrote: Hey does anyone kmow if you can use multiple devices for an individual plus plan. Yes, you can link any number of devices to your account with the Plus plan. * https://help.dropbox.com/account-access/computer-limit
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@"mak1947" wrote:The ultimate purpose is to download all files as one folder and upload onto OneDrive as I am shifting from Dropbox to OneDrive. Use a third-party service like MultCloud to migrate from one storage provider to another.
