Comments
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@"Deskboxuser" wrote:I am attempting to share a folder with a number of external parties and do not want each organization to know that the others have access to the same information. Any member of a shared folder can see the other members. There's no option to disable that as shared folders are meant for collaboration. If…
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@"Sangwoo Sim" wrote: I cancelled my subscription through Apple and I am basic right now. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.…
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@"Sangwoo Sim" wrote:I have been subscribing for years through apple and trying to pay them directly and get those messages - "Something went wrong. Please refresh the page or contact customer support.". To be clear, you're currently paying Apple for a monthly subscription, and now you're trying to pay directly to Dropbox…
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@"tyardeni" wrote:Seems that the family plan should offer the same total storage as the standard plan. It offers the same space and features as the Plus plan, but adds the ability to invite up to 5 additional people to share the account (6 total) and gives them all access to a shared Family Room folder.
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@"free4cat00" wrote:this is what I see... 16.75 Gb earned, in addition to whatever I have/had free (2Gb). So, now.... what do we do? From everything you've posted, it's showing that you have all of the space that you've earned. You previously posted that your total quota shows as 18.75GB. You started with 2GB, earned 16GB…
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@"qwikflash" wrote:I tried contacting support but they won't help. What is the ticket number you received? If you don't have one and haven't opened a request with Support, you need to. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing…
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@"swassner" wrote: Regular files (545.9 MB) Backup (14.4 GB) Shared files (17.5 MB) Unused space (0 bytes). You have the Backup feature enabled, and it looks like you've filled up your account with backup data. * https://help.dropbox.com/organize/how-to-use-dropbox-backup *…
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@"kurakensama" wrote:Dears: this last month my subscription was charged 15 times, with 14 (unsuccessful) attempted refunds. These refunds doesn't appear on my Visa so this month I'm paying 15 times the agreed plan. You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox…
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@"free4cat00" wrote:And it seems obvious to me that the ONLY thing you need to do is to look at your systems and verify what I am saying. Can you do that, please? No one here has that kind of access into your account. For that you would need to contact Support directly. However, what Walter has said is true; at no point…
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@"skoote10" wrote:Hello! I currently have an account with Sync with over 1TB of data. I'd like to transfer everything to Dropbox - any advice or best practices on an easy way to do so? If you don't want to download and upload the files yourself, use a third-party service such as MultCloud to move the files for you.
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@"Ahsan_Ansari" wrote:Plz explain what is the main purpose of dropbox website or app. Its primary purpose is to sync files between the Dropbox folder on your computer and your account online, as well as to any other devices linked to your account, so that a file you save in Dropbox is accessible on any device you're signed…
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@"SujitShah" wrote:When I right click on a folder in Windows Explorer, I do not get the Dropbox icon for sharing. What could be the problem? Is this a file located in the Dropbox folder, or elsewhere on your computer? Is the Dropbox application running? If so, hover your icon over the icon in your system tray and let us…
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@"rickmarengo" wrote:My files in my local "Documents" windows folder appear to be knabbed by Drop box ... Do you have the Backup feature enabled? The backup feature MOVES your key folders (such as Documents) into your Dropbox folder so they can sync to your account. If this is the case, disable the backup and tell it to…
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@"brunoleone" wrote:Sincronizzare il desktop in windows esempio un Pc a Roma e un Pc a Milano Mentre è possibile utilizzare Dropbox per eseguire il backup del desktop utilizzando la funzione di backup, non c'è modo di sincronizzare il desktop tra due computer.
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@"swassner" wrote:Has Dropbox rescinded it's original offer? Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page. Did you actually lose…
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@"Edoy" wrote:Would I be able to edit the recorded song using drop box if I save it there? Dropbox isn't an audio editor. You can store the files there, but you would need to find an application to edit them.
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@"ivan10grazie" wrote:I don't understand if you are investigating the problem because I haven't received any other email communications about it. The message would have been sent to the email address you have in your Community profile. Be sure to check your Junk/Spam folder.
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@"Bohdan Fedys" wrote: If I subscribe to a Plus plan and my shared folder's size reaches over 2Gb can all other Dropbox users without a paid plan use that shared folder? If they only have the base 2GB of space, no. They need to have enough available space in their account to hold the folder. *…
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@"realjun97" wrote: I didn't understand what the plan page for the account means. What plan does it show you as having on your Plan page? * https://www.dropbox.com/account/plan
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@"Dakota_F" wrote:The owner has invited me but when I go to access the files from my account it says I need to upgrade my account. There must be a way to access the files without upgrading my personal account. You've been invited to join a shared folder. If you need edit access to the files then you need to have enough…
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@"dtelesky" wrote:thank you for your quick reply! The computer does actually have a 12th generation Intel Core processor.... Then you should be able to install the regular application. Make sure you're downloading it from Dropbox, and not through the Microsoft Store, which only offers the Lite version. *…
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@"dtelesky" wrote: I have a new HP running Windows 11 and an existing Dropbox account that I need to download on this laptop for work. Dropbox Lite will not work for what I need, but I can't seem to download regular Dropbox. Your HP likely has an ARM processor; not an Intel or ADM x86 processor. Support for ARM is still in…
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@"Ken Long" wrote:According to the Dropbox screen I have used 1.81Gb, but my files only total about 20mb. What's the breakdown of your usage on your Account page? Regular files, Shared files, Backups, etc.?
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@"CMcQ" wrote:No direct contact information anywhere on this site ... The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see…
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@"T O Kelly" wrote:can anybody advise what the benefits of the update are and why this had to happen. * https://help.dropbox.com/plans/upcoming-business-team-changes Major issue since last weekend dropbox update. And what issues, specifically, are you having?
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@"T O Kelly" wrote:Major issue since last weekend dropbox update. What specific update are you referring to, and what issues are you having?
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@"Ani Avanesyan" wrote:Hello, how can I recover deleted files if I deleted them even from the deleted files folder? You can't. Once a file has been permanently deleted, there's no way to recover it.
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@"janice259" wrote:Thank you Rich. Another question - What is the difference in choosing "Copy Link" versus "Share"? The Share button gets you to all of the sharing options where you can choose to create a link for viewing, editing, or sharing a folder. An edit link or sharing a folder are explicit methods of sharing (sent…
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@"lynpym" wrote:When I entered my other email address to see if that would be accepted, I got a message that that address was already taken. That means there's already a Dropbox account that uses that email address. Use that email address to sign in, instead of creating an account. Reset the password if needed.
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@"rickmarengo" wrote:Seems to me that maybe DropBox messes with that local link. What is the solution ? Dropbox doesn't (and can't) alter your files. If a file does have linked images within it, then those linked images wouldn't be available when opening the file on the Dropbox website and would display as broken images.…
