Comments
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@"Alan W.12" wrote:It appears that close to 100,000 files were deleted at the same time yesterday afternoon, which I absolutely did not do. Check your Events page and version history of one of the restored files. It will show you where the deletion occurred.
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@"ruth eco" wrote:I've just signed up and someone has shared a folder with me. But when I try to access it, Dropbox keeps asking me to upgrade. If you're trying to join a shared folder and Dropbox is saying that you need to upgrade, then the folder is larger than the space you have available. I would check with the owner…
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@"phantasm" wrote:Using 7.7 GB of 10.23 GB You still have all of your space. Remember that 2GB is just the base amount of space that's included with a Basic account to start, so it still shows that. Your usage shows how much space you have including both the base amount and space earned through referrals and other…
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@"ljwellness1" wrote:I need my files to be in a specific order. I have tried to follow some of the 'simple' steps in previous answers and I cant seem to do it. The files need to be in a running order. The only way to do that and be certain of the order is to sort alphabetically and then rename your files so that they…
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@"phantasm" wrote:Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened. Don't just go by the email. Look at your actual usage on your Plan page. What does it show?
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@"hernahnah" wrote:Do I get a partial refund for the rest of the year which I haven't utilized? You can try asking Support, but in most cases, refunds are only available when legally required (i.e. UK Cooling-off period, etc.). * https://help.dropbox.com/plans/refund
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@"Chris Heath" wrote:That wasn't my experience. When the dropbox app could not find the dropbox folder, it displayed an obfuscated message about reconnecting the drive. It did not automatically delete the contents of dropbox on not detecting the external drive. It has the potential to delete the contents, and if you search…
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@"lmalma" wrote:So why am I butting up against 2.0 GB? I'm confused as to what's taking up this space, and how to free it. Have you checked your Backups page?
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@"Cinosa" wrote:When you say it may lead to file loss, do you mean on the local drive or on the Dropbox, or both? Potentially both. If your Dropbox folder is stored on an external drive and that drive were to become disconnected while Dropbox was running, or if the drive wasn't online when Dropbox starts, it could be seen…
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@"Ajb1" wrote: Not sure how to add screenshots of problem here.
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@"SensS" wrote:Dropbox doesn't let me upload any type of content, when I click upload file it does absolutely nothing. I assume you're using the Dropbox website? If so, have you tried clearing your browser's cache/browsing history or a different browser? Those are the first steps in troubleshooting any possible browser…
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@"Ricardo2199" wrote:But when I activate synchronization again to upload new data, will the uploaded data be downloaded? That's why you use Selective Sync on the folders you upload; to remove them from your local drive and leave them only in your account online. This is how I've done it in the past... Create a folder,…
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@"Muhammad Mohsin" wrote:I have wrongly entered my date of birth today what should i do? * https://help.dropbox.com/account-settings/dropbox-family-age-requirements
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@"Liz63" wrote:Is it just a simple 'add a new person to the Family Plan'? Or are there other settings they need to check off? They enter your email address and click Send Invite. That's it. * https://help.dropbox.com/plans/manage-family-plan I can see all the family members in the group. Can you provide a screenshot of…
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@"Ricardo2199" wrote:The first time I tried an app for synology nas called cloud sync ... then I tried to do it manually by ... dragging little by little directly to the Dropbox website ... The only other option would be to copy the files to your computer and use the Dropbox application to sync them. If you don't have…
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@"Liz63" wrote:I've just logged into Dropbox using a specific email address that I provided to my manager so he can link me into his plan. I'm still getting the same message to upgrade for more space. Are you sure you were invited to join the family plan, and not just invited to a shared folder? The latter wouldn't…
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@"kascat47" wrote: Yes, SMS Backup and Restore. I've been using both together for 3 or 4 years and this is something that started happening about 3 months ago. I'd still check the version history of one of the files to see where the restore is coming from, but this is likely an issue that you'll need to take up with the…
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@"Johnvbaker" wrote:I cannot contact my email provider as it is a private company that no longer exists. Any idea how I can get around this issue? You can try contacting Support, but most likely without access to the email address, you won't be able to gain access to the Dropbox account. Visit the Support page while you're…
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@"kascat47" wrote: Is this something you have to do on a computer? You view version history on the Dropbox website. The instructions I linked to previously show the process. I only use it to back up information on my android phone. Dropbox doesn't have a backup utility for mobile devices (aside from Camera Uploads). Are…
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@"Johnvbaker" wrote:When I log in, there is a security screen advising me to change my password and a linbk to sent to my obsolete email address. * https://help.dropbox.com/account-access/lost-email-access
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@"zelserg" wrote:I don't have the items listed in the instructions. And items in other places do not show backup devices (I believe this is some kind of flash drive) Is there anything listed on your Backups page?
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@"wvick" wrote:I don’t see anywhere in the web or desktop interface to identify what this backup is, or provide the ability delete it. * https://www.dropbox.com/backup/all
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@"kascat47" wrote: I'm not sure if I have the right board. I'm using the free version of Dropbox so I go out daily and delete the previous backup to stay under my storage limit. For the past few weeks, Dropbox randomly restores files taking me over my storage limit. Recently it's been happening daily. How go I get this to…
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@"WDCPres" wrote:Our nonprofit organization had a Dropbox account for which we paid a renewal of $119.88 on 2/21/23. ... I went into it today and found no files there and the account listed as a basic account. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox…
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@"zelserg" wrote:How to delete unnecessary backups? * https://help.dropbox.com/organize/delete-dropbox-backup
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@"Rodrigo1968" wrote: I would like to know ifbit is possible to transfer my Google drive folders/files to Dropbox? You would either need to download your files from Google and upload them to Dropbox, or use a third-party transfer service such as MultCloud.
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@"ClayNewman" wrote:It says I'm using 0 of 2 GB. Then your account is empty. There's nothing else you need to do. You should be fine.
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@"ClayNewman" wrote:All I know is I've deleted every file I can find, then permanently deleted those files, and dropbox is still telling me that I need to upgrade to get more space. What am I doing wrong? What does your Plan page show for a breakdown of your usage (Regular, Shared, Backup, etc.)? Provide a screenshot if…
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@"auroras" wrote:Using the [... ] option besides the folder Navigate back to the folder, click the ellipsis [...] and select Unpin.
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@"auroras" wrote:I have pinned a folder of a project that I was working on. I have unpinned it, but Dropbox keeps taking me to the same folder! Pinned where, and how did you pin it?
