Rich Super User II

@"JGiacchi" wrote: So now I can’t have them stored on my hard drive if I want them backed up? No, that's not accurate at all, and there are two separate functions that you're talking about, Sync and Backup, and many people are confusing them, especially after the change in functionality for Backup. Any files that you put…

@"Maikel2111" wrote:can somebody please tell me why my account has been disabled after i paid for subscription a month ago? You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best…

@"pasteve99" wrote:How can I delete these old backups and where are the files? You can manage your backups from the Backups page.

@"JGiacchi" wrote:This change is really annoying. How do we complain to Dropbox? Like Joy100, I need access to those folders without having to go to a website to do so. You can leave a note here and a Dropboxer will see it. I doubt this will change going forward, and personally I believe this is the better method. Backups…

@"Digital_Di" wrote:When I try and delete the files from Dropbox I get an error message about unlinking my device. Can you provide a screenshot of the message? Be sure to mask any private information if there is any shown.

@"MA54" wrote: Its scary how none of this was authorized, I never gave my bank info to drop box ... Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank. This form you sent…

@"KH18" wrote:How to download all Dropbox folders ... directly from the Dropbox web ... It showed "Attempted to zip too many files." There is no way to download all of your data in one shot through the web site if you have a lot of files. The limit for downloading files as a Zip is less than 250GB and fewer than 10,000…

@"ItayE" wrote:... very old account which i've had my old phone photos backed up on, I'd like to recover and download those photos ... Do you not have access to the account anymore? If you can still sign in then you can download any files in the account, or recover any files that were deleted within the last 30 days. If…

@"Pdigilio" wrote: I tried everything Please be specific. We won't know how best to help you unless we can understand the exact steps you're using and the result you're seeing, including any errors that you may be receiving. Telling my mechanic "my car doesn't work" doesn't help him troubleshoot the problem.

@"kedronwealth" wrote:Can anyone tell me how to stop these BROMIUM folders being created automatically? They're likely being created by HP Sure Click or HP Wolf Security. Ask on the HP support site or uninstall/disable that software.

@"sha4" wrote:2. ... But instead of syncing any folders leave it all 'online only'. Cut-and-paste my entire original folder to the new dropbox folder ... 3. Leave everything as Online-only and set one folder at a time as Available Offline. Compare that one folder (or a selection of folders if you can sync a few at a time).…

@"sha4" wrote:... I need to manually go through each file to see what is missing (or not up-to-date) and move those files. In my case, it will be a lot and it is not feasible to go folder by folder and file by file. Get a copy of Beyond Compare. I'm pretty sure the trial is full-function for a time. Use it to compare the…

@"R S12" wrote: This second redeem takes me to my "Manage Account" page, with a message that tells me: "You're already on Dropbox Plus". It's likely that the offer can't be applied to existing subscriptions. If that's the case and you're close to your renewal period for Dropbox, you could cancel the subscription, allow it…

@"R S12" wrote: How do I arrange my subscription to take advantage of this discount? Have you tapped the Redeem Offer button?

@"tmaksemetz_jnlr" wrote:Please let me know what we can do to resolve this as to me this feels unacceptable that we cannot get anywhere with support on this. Are you on a Microsoft 365 tenancy? I can't find it now, but there was a thread on another community site about 8-9 months ago talking about dropbox.com emails being…

@"NB141" wrote:As @"Rich" highlighted below, is this the official link ? if so why haven't the others deleted ? The main link is the one I provided. * https://www.dropbox.com/plans That link shows a comparison of the various full-featured plans that are available. If you just need storage without the added features like…

@"Windo" wrote:For Storage Plans I can see an extended feature list with blue Checkboxes. For "Business" Plans I have no clue whats inside (besides the little description). * https://www.dropbox.com/plans

@"Shogun1989" wrote:I was surprised to see an option that helped me back up my site to Dropbox automatically ... Yes, that can come in handy. Just remember that it's a third-party plugin, not developed or supported by Dropbox. As Dropbox makes changes to their API the plugin may need updates as well, so be sure to check…

@"Joy100" wrote:... even though Sync says "Everything is up to date", changes made on Desktop are not reflected on Dropbox.com , and vice versa. The Backup functionality has changed. Backups are no longer stored with your normal synced files on Dropbox.com. There's now a separate area for backups; your Backups page. These…

@"Charlie Zhang" wrote:I can't remember if I was log in or not. Do you want me to get another ticket? If you were signed in to the account you're signed into now, then it won't help you. To be safe, I'd open another ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…

@"Roberto N.7" wrote: ... Goodsync returns this error: Cannot get Link info: DeviceControl failed: The file or directory is not a point for new check (error 4390) As this is an error that you're getting in GoodSync, you should reach out to them for assistance.

@"pasteve99" wrote:I assume ... anything I add to this DROPBOX directory or if I change a file in the directory it will be reflected when I pull up the file on my mobile phone or tablet? Correct. As long as the Dropbox application is running, it will sync anything in your local Dropbox folder with your account online,…

@"TripleM" wrote:Had all sorts of backup in-advertently enables. So accumulated all orts of stuff I don't need: desktop, screenshots, download ets. could be hundred of files. You can manage that data on your Backups page. See also: * https://help.dropbox.com/organize/how-to-manage-dropbox-backup

@"TripleM" wrote:Want to remove unused files, and get back below 2G, and restart sync You just need to determine which files you no longer need, then delete them. * https://help.dropbox.com/delete-restore/delete-files What, exactly, are you having trouble with?

@"Ivavan" wrote:Now synching occurs to the private folder of that team member, synching hundreds of gigabytes for no reason since we have all that nfo already in the toplevel folder. You need to recreate the connection to Dropbox and choose Dropbox Team Space. Refer to the following thread. *…

@"JoPe" wrote:Why can the app not behave like a proper media player which will continue playing and show playback controls even on the locks screen? Because it's not a media player? The ability to play a media file is meant as a way to preview the file. If a media player is what you need, there are far better options…

@"ask1234" wrote:I gave the email associated with the account I wanted to cancel in the box where it asked for the email address associated with the account. Pretty sure that the system would have sent any responses to that email. Do it again and flip the addresses, or wait for a Dropboxer to see this on Monday when…

@"ask1234" wrote: Ticket number? There was no ticket number. I filled out the form and never heard back. If the form was completed you would have received a ticket number in your email, provided that you entered an email address that you still have access to. Check your spam/junk folder to make sure it didn't go there. If…

@"rduff" wrote:Yet again, Dropbox has 'updated' and substituted One Drive icons.... Dropbox can't do that. It can't substitute icons from an application that it doesn't control. It will attempt to enforce its own icon overlays during a reinstall or update, but it can't replace icons with those from OneDrive. Either you…

@"ask1234" wrote: I ... filled out a web form to cancel my subscription listing both email addresses for the account ... I never got a response after filling out the form ... Reply back here with the ticket number you received and a Dropboxer can look into it on Monday. How do I contact a person from this company and get a…