Rich Super User II

@"Gary21" wrote:My Dropbox password doesn't work and my account can be deleted. They won't (and can't) delete your account. You need to do that yourself, or leave the account idle for more than a year and it will be deleted automatically. If you're unable to sign in to the account to delete it yourself because your…

@"arzezio7" wrote:The goal is to move the folder to other location WITHOUT deleting the copies inside Dropbox. That's called a Copy, not a Move. You want to copy data from one folder to another; not move it. If possible, we want to extend the reader's head lifespan by not copying stuff within the same drive. If you mean…

@"jxt10" wrote:Can you ask some staff to solve this problem for me? I don't work for Dropbox. I'm a user, like yourself, and a moderator here on the forums. No one here can handle account or billing related matters. They don't have access to your account information like Support does. You need to contact Support via the…

@"jxt10" wrote:I don't want to resubscribe, I just want to GET MY REFUND You need to contact Support via the link I provided above.

@"jxt10" wrote:I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens. You can try contacting Support, but subscriptions are non-refundable unless required by law. * https://faq.hellosign.com/hc/en-us/requests/new

@"Michelle50" wrote:I did find that but it's just the csv without all the changes I made. Then most likely those changes weren't saved. If they had been, there would be an XLSX file saved somewhere on your local drive. If you search your entire drive for that filename and you don't find it, then the file wasn't saved.…

@"Michelle50" wrote:I downloaded it to Excel but it's not even in my recent files there either. You don't download to an application. You download a file to a location on your computer, and then open the file in an application. Even if you just say Open during the download, the file is still saved somewhere on your local…

@"KafS" wrote:Would you have an idea what to do to get it work again with my Chrome browser in a normal mode? Clear your browser's cache/browsing history. * https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

@"alithepole" wrote:Why do I have to keep paying extra for members when i have enough storage and how do i share a folder so it allows people to add unlimited amounts of data to the folder. Business accounts are charged per user license. If you wish to add another user to your team, you need an available license. Members…

@"cenilleu" wrote:I need to sync some other folders that, for speed reasons, are on another drive (fast SSD). ... How can I do to have this folder syncing in Dropbox? Dropbox can't do that. It can only sync the files and folders located in the Dropbox folder.

@"jimmermaine" wrote:I'm guessing there's a way for you to set up a "DROP ONLY" folder so I can upload to someone's account without it appearing in my quota. Yes, the intended recipient can create a File Request which will allow you to upload directly to their account, without impacting your own.

@"Julie39" wrote:Let's think this through, Mark ... Mark is correct. If you didn't provide your billing information to Dropbox, then someone else has. You need to use the link that Mark provided to look up the account that you're being charged for. If it's not an account you recognize, you need to contact your bank first,…

@"jayeff" wrote:... it says version can be found in Preferences "at the bottom of the dialog box (underneath Language)". Not for me, it can't! You can just hover your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac). The version is also shown in Preferences on the General tab, in the…

@"Rob M1" wrote:This makes no sense. It is only happening on one of our computers. All of our other 5 computers show the status with the file name. Your other 5 computers haven't yet received the update for Windows. When they do, they'll have the same status column. There's no way to revert back to the previous behavior,…

@"prabhat1999" wrote:how to seach with tag name Just to be clear, are you asking how to perform this search on the Dropbox website in your browser, or are you using an app or other programing to do the search? I ask because you've posted this in the API section, which is for people that are programming their own…

@"PetermHart" wrote:No haven't got a ticket because I haven't got a working email address. You need to enter a valid email so you can receive a response from Support. When entering a ticket, make sure you enter a valid email address in the field that says Email address associated with the account. You can then enter the…

@"Fay3" wrote:... the webpage doesn’t show cancel the plan in the manage plan subpage. What plan does it say you're on when you view the Plan page? If it says Basic, then the account you're signed into is on a free plan that doesn't have a subscription, which would explain why the option to cancel isn't there. There's…

@"LindaH22" wrote:How do I get my files back? How can I restore them? * https://help.dropbox.com/delete-restore/recover-deleted-files-folders

@"Akiko Sasaki-Summers" wrote:... I don't have such a tab, like the Sync and Backup tabs on the app installed on my PC. It's under Preferences.

@"Maor91" wrote: On 03/07/24, I was charged ₪18.57 by Dropbox. However, I do not have a subscription with Dropbox and did not authorize this charge. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for…

@"Korefer87" wrote:I generate anothe acces token and seems to work fine again, but then after 1 day it fails again. How can i get an access token that will not expired or stop working? Dropbox uses short-lived access tokens that expire after a short time (about 4 hours). You need to use a refresh token to obtain new access…

@"rosner" wrote:It appears that the problem stems from each user having a unique home folder name. Dropbox, unable to locate the identical home folder name, breaks the links. You're correct that the issue is due to having different home folder names. The reason this happens is because most applications, when embedding…

@"Mar10n" wrote: So now I just Wonder why it doesn't appear in dropbox? Dropbox doesn't display all EXIF data.

@"JimmyInTN" wrote:When I log in to the Dropbox website though, My Documents is not listed. Perhaps the folder wasn't syncing? How, exactly, was your Documents folder hosted on Dropbox? What steps did you take to do it?

@"rpmyer" wrote:They also sent them out knowing that link was a virus. No, they didn't. An automated system continued to send emails, and it had no idea that it was a virus. I logged many claims, nothing was done for 123 hours. HOW did you file those claims? Did you open a ticket with Support? If so, what are those ticket…

@"knutk" wrote:I am downloading several folders from my Dropbox and get a message (translated): Tried to pack to many files. When downloading a folder or multiple files at one time as a Zip file, it needs to be less than 250GB in size with fewer than 10,000 files. * https://help.dropbox.com/sync/download-entire-folders

@"Lou49" wrote:I just assumed that by matching the ip address it would identify it. I now realise that the ip address on the dropbox is for something else, not sure what. Dropbox can only detect the IP address that you're connecting from. That usually won't be the IP address assigned to your device. Instead, it's usually…

@"Jim W.46" wrote:I would like to send a link to a recipient by text message that would allow the recipient to view a video. So simple. Why can't this be done using Dropbox? It can be done using Dropbox. Create a shared link to the video, and send it via text. Simple. Just be mindful of the bandwidth and time limits for…

@"amcoffice" wrote:How can I make my Dropbox folder on my Dell Inspiron 7506 2n1 the default loction when File Explorer is opened? That's not a function of Dropbox. You'll need to find a way to do that using the options available in Windows. Typically, you would just create a new shortcut to Explorer and give it the path…

@"B Freddie" wrote:Is there any way to set up my app so that it ignores the SD card reader unless I request otherwise? Dropbox doesn't do this by default. You've likely enabled the Camera Uploads feature. Go into the AutoPlay settings in Windows and set the default action for removable drives and memory cards to something…