Rich Super User II

@"Jaxt" wrote:... was not in the correct google account (have several). It actually let me set up a second Dropbox account using the same email and password as the old account. It sounds like you were previously signing in with an email address and password, but this time you signed in with Google (the Continue with Google…

@"jublu251" wrote:My basic plan account is being charged. I don't know why this is happening but I seen on my bank statement today that I've been getting charged for this. Basic accounts are free and have no subscription. If you're being charged, it's for a different account. Use the credit card charge lookup tool to…

@"church media" wrote:I want to view my files. They can be seen in thumbnail version. of the 8 in the folder ONE has a green checkmark. The rest have a cloud in the bottom right corner. Right-click the files and select Make available offline, then give it a moment to sync.

@"Lilochee" Just make sure you understand what is happening when joining a team account. You'll be asked if you want to merge your account or start a new one. If you choose merge, your account will be merged into the team, effectively making them the owner of your account. If you later want to leave the team, only the team…

@"Sean A.5" wrote:So it looks like I lost the work most likely as I have a feeling I quit the desktop Microsoft app without saving the document ... Try the recovery option that's built in to Word. * https://support.microsoft.com/en-us/office/recover-an-earlier-version-of-a-word-file-439d91d7-fe33-4edf-aa94-4b631c7ac380

@"Sean A.5" wrote:Is there anyway to find any of this via some kind of version/edit history or is that NOT a feature on Dropbox (as it is on google docs for example) ... Version History is a feature on Dropbox, IF you had been saving periodically. It can't sync different versions as you're working on a file if you're using…

@"Floorlely" wrote:Dropbox charged my credit card, I know of no subscription and when I log in I don’t have any purchases, just dropbox basic. First, I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the…

@"Emhill58" wrote: I’m on the basic plan but I’m being charged 23.45 every month. How do I make it stop?? If you're on Basic but you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account, then sign into it and cancel the subscription. If you…

@"Sarahltc" wrote:I don't have a 'Quit' option. Would 'Log out' be the same? No, it's not the same. Please provide a screenshot of what you're seeing, being sure to mask any private information.

@"djdraws" wrote: I ... allowed my Dropbox account to be synced to our Gallery Account which is used by 15 people. I can no longer enter or change anything in my DBx as the space has been taken over by the others. There are two possible scenarios here and we need to understand which one you're in before we'll know how to…

@"TheBugReporter" wrote:Note that the default setting within Dropbox that starts Dropbox on startup starts Dropbox on any user's startup. I've merged your post into this thread. Refer to my response at the top of this thread.

@"tropology " wrote:It seems the system should honor those promotions and referral which grew their initial user base. Dropbox doesn't remove space earned through referrals. The space is permanent. Space earned through other promotions is often time limited and will expire after a certain time, usually 6 months or 1 or two…

@"MattKSawyer" wrote:... an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it? You paid for an upgrade. They did not. Since the shared folder exists within their own account, they need to have enough space available in their own account to hold the folder and…

@"Olexandro P." wrote:Unfortunately, today I found out that your files can be marked “available offline” but still be in the cloud ... Your files are always in the cloud but they can also exist on your local drive. In the past, that was how Dropbox worked; you have a local Dropbox folder that has your files in it, and they…

@"BryanO" wrote:Sadly, I have a billing error, which I also can't address as Dropbox has made it impossible for account users to contact them. You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing…

@"TIM70" wrote:I have a Dropbox account ... and no longer have access to the email, so trying to log in, and it asks for a security code, which of course is sent to that email. You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to…

@"Jenout311" wrote: I've seen this asked multiple times but the post were a bit older. It's 2024, is there a way to auto delete duplicates yet? No, Dropbox has no such function. If you're syncing all of your files to your computer, then you can run any duplicate finder app against your local Dropbox folder and it will work…

@"Peggy F.2" wrote:I get this error when I click to open the file, or try to join the folder. I don't know why it's in the shared folder since they are my personal photos. The files within it may be yours, but the folder itself is a shared folder that's not added to your account, and it won't let you add the folder because…

@"Rebecca16" wrote:Is there a way to update the styles formatting in the Word for Web to match the styles formatting in Word desktop? No, according to Microsoft, that's not possible. While the Word Web App is integrated with Dropbox, Dropbox doesn't have any control of the application itself. Microsoft specifically states…

@"Yuikol" wrote:... when I went to move a file out of dropbox onto my desktop it would remove it from my dropbox. ... Today ... dragging a file onto my desktop just copied it. This process is controlled by your operating system; not Dropbox. On your computer, Dropbox is just a folder like any other, and behaves as any…

@"lasses" wrote:After having worked perfectly for quite some time, I all of a sudden can't view my Mac Desktop in the Dropbox. ... What do I do to get it back? You were most likely using the older version of Backup feature which MOVED your key folders (such as your Desktop) into your Dropbox folder so they could sync. This…

@"apujols" wrote: I'm having some trouble making "Online Only" to work on already existing files. It seems that this feature only works for new files ... As indicated, that specific feature only applies to new files. To alter existing files and folders, simply right-click the file or folder and select Make online-only or…

@"BilboBaggins67" wrote: ... just this month my account is empty. I have got a new phone is that why? When was the last time you accessed the account? Could you have created a new account, instead of signing in to the existing one?

@"Enableanarchy" wrote: I was sent an email with a link to view a folder on Dropbox but it won’t allow me to view the contents of the folder unless i buy a subscription. If it's saying you can't access the folder without a subscription, then you weren't sent a link to view a folder. You were invited to a shared folder,…

@"Gary21" wrote:My Dropbox password doesn't work and my account can be deleted. They won't (and can't) delete your account. You need to do that yourself, or leave the account idle for more than a year and it will be deleted automatically. If you're unable to sign in to the account to delete it yourself because your…

@"arzezio7" wrote:The goal is to move the folder to other location WITHOUT deleting the copies inside Dropbox. That's called a Copy, not a Move. You want to copy data from one folder to another; not move it. If possible, we want to extend the reader's head lifespan by not copying stuff within the same drive. If you mean…

@"jxt10" wrote:Can you ask some staff to solve this problem for me? I don't work for Dropbox. I'm a user, like yourself, and a moderator here on the forums. No one here can handle account or billing related matters. They don't have access to your account information like Support does. You need to contact Support via the…

@"jxt10" wrote:I don't want to resubscribe, I just want to GET MY REFUND You need to contact Support via the link I provided above.

@"jxt10" wrote:I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens. You can try contacting Support, but subscriptions are non-refundable unless required by law. * https://faq.hellosign.com/hc/en-us/requests/new

@"Michelle50" wrote:I did find that but it's just the csv without all the changes I made. Then most likely those changes weren't saved. If they had been, there would be an XLSX file saved somewhere on your local drive. If you search your entire drive for that filename and you don't find it, then the file wasn't saved.…