Rich Super User II

@"marcelleqb" wrote:I cannot find anything that specifically tells me whether this option is allowed or not. The option to require a password for a shared link is not available on the Family plan. The Family plan is basically the Plus plan with additional members. Shared link permissions are available on the Dropbox…

@"TB62" wrote:I chose the $199 option (charge is on my credit card statement), but when I tried to download a file, it said I was out of space. I should have plenty of space . . . . . Take a look at your Plan page. What play does it say you're on, and what does your usage show? Provide a screenshot if you can.

@"stevep24" wrote: I purchased a Dropbox monthly subscription and would like to cancel it ... Can I request a refund? You can try contacting Support, but in most cases, subscription fees are non-refundable. To contact Support, visit the Support page while signed in to your account and you'll see an option for billing…

 

@"Just Peter" wrote:Do you have any other ideas? Right-click the Camera Uploads folder (not the files within it) and make sure the Make available offline option is NOT visible. If it is, click it. The folder could be in a mixed state (some files offline, some online-only.

@"griler" wrote:I am struggling to see shared files on my PC at work. They show up on dropbox.com, my phone and mac at home. I have double checked the file names ... If there's nothing personal or confidential, can you share some of the complete file names? Sync issues like this are almost always caused by naming issues,…

@"RobNH" wrote:Once I successfully upload my photos to Dropbox from my Camera Roll on my iPhone and iPad, can I delete those photos - or some of them - from my devices (to free-up space) ... Yes. Once you've uploaded your photos and videos to Dropbox, you can delete them from your Camera Roll. Nothing will happen to the…

@"kleiber100892" wrote:I logged into my account using my google account and my files are no longer in my dropbox. Why was there no prior notice sent, in case it was deleted? When was the last time you accessed your account, and have you always signed in with Google, or did you previously sign in with your email and…

@"Aha99177" wrote: But it won’t allow me to have a folder structure on my iPad, will it? If you're a paid user you can mark an entire folder as available offline. The ability to make an entire folder available offline is only available to customers on Dropbox Plus, Family, Professional, Standard, Advanced, and Enterprise…

@"Nautilus13" wrote:I just got charged $199 for a professional fee. It is even overpriced for what they advertise. I did not consent to. $199 would be the correct charge for the Essentials plan, assuming it's billed yearly and in USD. Did you start a trial and not cancel it before it ended? If so, it automatically converts…

@"deefors" wrote:i made edits to files on word and saved on my computer but when the other staff opened the same files the changes were not made. Are you saving these files in the Dropbox folder on your computer? If so, is the Dropbox application running? You should see a Dropbox icon in your system tray (Windows) or menu…

@"josecherukara" wrote:A folder shared with me ... was permanently deleted ... Is there a way I ... can recover the deleted file. If your access hasn't been removed then you may be able to rejoin the folder from your Sharing page. Otherwise, no, you'll need to ask the owner to re-invite you to the shared folder.

@"Theoap64" wrote: ... I have one folder that has recently been shared with me and will not appear in my file explorer ... Rename the folder and make sure it doesn't use any characters that would be incompatible with your operating system. * https://help.dropbox.com/organize/file-names

@"Blako" wrote: I've already used this, hence why I was asking the staff if there is a Direct way to be contacted. You have a current ticket number? If so, reply here with it and a Dropboxer may be able to check on its status. If you don't have a current ticket number, follow the process I posted above and be sure to enter…

@"Blako" wrote: ... I don't know how you can store and use my details for this many years ... This can't be possibly legal, I haven't put details in for a long time so surely it is a breach of gdpr? It's completely legal and not a breach of GDPR. It's a subscription service, so it continues until cancelled, even if you…

@"einav co" wrote: How much is it cost to upgrade to professional? Thank you You can find information about the various plans on the following page: * https://www.dropbox.com/plans

@"Tgreen4816" wrote: I didn't want this refund my money You can easily cancel a subscription yourself. Just follow the steps listed in this help article. In most cases, payments for Dropbox subscriptions and team member licenses are non-refundable.

@"howster" wrote:Can I just use the Dropbox bandwidth or what's the policy/limitation? There are limitations on shared links. You can find them listed here: * https://help.dropbox.com/share/banned-links

@"BBXco" wrote:I would like to keep these three folders as they are, but on the Dropbox side, I want to sync all the content from these three folders (and continue to sync) into a single folder. Dropbox will only sync the data located within the Dropbox folder. It can't sync data from other locations, and doesn't support…

@"Dozy139" wrote:... the person who is handing over to me has all of the files on their dropbox which we have shared. ... How do i take ownership of those files onto my drop box? If the files are in a shared folder, ask the current owner to transfer ownership of the folder to you. If the files aren't currently in a shared…

@"Sista Lu" wrote:Salve, mi è stato eliminato l'account che avevo, dentro avevo moltissime cartelle e dati (condivisi) importanti. come posso ripristinare sia l'account che le cartelle? Fare riferimento alle risposte sopra le tue. Se l'account è stato eliminato, né l'account né i file contenuti possono essere recuperati.

@"gergteetop" wrote:I am shooting Santa pics and want the clients to upload and print the pics themselves. You said download in the subject but upload in the body of your question. Which is it? If you want them to download files, refer to the options that Mark posted. If you want them to upload, then you either need to use…

@"Sasha99" wrote:I'm not necessarily looking for an "official" solution. You'll be better off doing a Google search on how to sideload apps on a Kindle. Of course, you'll need access to the APK file for Dropbox, which they don't offer for direct download. Maybe you can find it on your HD 10. Be careful if you choose to…

@"vikanova" wrote:My issue was I had my own account with a subscription, I was than invited to join someone else Dropbox and it took me out of my personal Dropbox, and I lost the subscription ... That's how it's supposed to work. When you join someone's Business team account what you're actually doing is merging your…

@"nurhidayaty " wrote:... it seems I am not able to submit a ticket WITHOUT logging in or in incognito. I stand by my claim that I am illegally charged. ... I did not upgraded anything with Dropbox Mark is correct. Dropbox can't charge you if you didn't give them your payment information. Either you started a trial account…

@"jamos" wrote:... a HUGE number of files are sat in the cloud and not on my machine. Is there an easy way to download them all? Select a file or folder, right-click and select Make available offline. You can also select multiple files or folders at once and do this.

@"Nikki_63" wrote:Since all apps are located in the Applications/[my app] folder, all images to be sorted (3K+) need to be relocated into this new folder? When you create an app you can specify either App Folder access or Full Dropbox access. If you selected App Folder, then the app will be limited to the specific folder…

@"LotteR" wrote: ... the ebook.is visuable when opening dropbox on my laptop and on my.phone ... I can still log in to dropbo on my poccketbook. But when i synchronise, no books appear on my pocketbook. If the files are appearing in your Dropbox account and within the Dropbox folders on your laptop and phone, then Dropbox…

@"ManL" wrote:... when I sign out/close dropbox app and re-open, they appear again and re-sync. That can happen if they were unable to be deleted on a device. You delete a file or folder online through the website. That deletion syncs down to a device and Dropbox tries to remove the file/folder but is unable to (either…

@"willt" wrote:I want the new PC to be online only should I change the current PC to online only prior to installing Dropbox on the new computer? It doesn't matter. The settings on your old computer have no effect on the settings you apply to the new computer. Just install Dropbox on the new computer and you'll have the…