Rich Super User II

SM14 wrote:Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571 Can you double check the version that you have installed, please? I ask because the latest stable version is 219.4.4463, and the versions you mentioned are from 10 and 11 months ago, respectively. If you don't have version…

Pflugerbill 3703 wrote:I purchased a new laptop and my files are not syncing. They are still showing on a ipad that I use but not on the new laptop. How do I resolve this? Are you sure that you're signed in to the same account on both devices? Check the email address shown in Preferences on the laptop and Settings on the…

DVD1987 wrote:I am using DB to store an Access Database. This could be accessed by 3 or 4 people remotely who I've shared it with. Keep in mind that using a database file stored in Dropbox and shared with multiple people is a very bad idea. Data loss can occur. I'm sure you understand, since you mentioned preventing…

william c.52 wrote:Dropbox shouldn't add EVERY SINGLE jpg/png found on my computer to the Photo tab. But that's exactly what it does. The Photos page shows every image, not just photos, from ALL folders within your Dropbox account. It has no way to determine what is a photo and what is an icon, texture, etc. There used to…

gmhyslop wrote:But the new ones I make on the laptop dont show on the dropbox website. So it seems the problem is with my laptop. Any ideas what it could be? First thing to check is that both copies of Dropbox are signed in with the same account. Go into Preferences in each one and make sure the email addresses match. If…

gmhyslop wrote:Now, suddenly, whatever I do on one computer doesnt sync to the other, and vice versa. Can you see the files on the Dropbox website? Create a test file on each computer. Name one TEST1 and the other TEST2 or something similar. Make note of which file was created on which computer. Give them a moment to sync…

soflohoosier wrote:Can someone please tell me how to add additional Gmail and Microsoft accounts safely and properly. Add them to what? If you're on a paid plan you can add a secondary email address to your account. Is that what you mean?

Dontee332 wrote:This does not work for me, Windows 24H2, please advise, I enabled the "Status" column in explorer, there are no icons. Make sure you're one the Dropbox for Windows Update, otherwise the sync icons will not be in the Status column. You can go into Preferences to update it.

cenilleu wrote:Is there any possibility with a Dropox Plus account? No, Dropbox has no such feature. It can only sync to a single location.

sargan wrote:Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox. As long as you're using a view-only shared link, they should be able to close the modal and continue to the file. What happens when they tap the X?

xuan-minh wrote:Apparently I've unchecked folders in Selective Sync - but when I try to find out which one, they all appear to be checked. Apparently it's a false indicator. I have the same message on mine but I know for a fact that all folders are present on my local drive because I don't use Selective Sync on this…

lucas-smartcuts wrote:In the process of sorting files for the downgrade to a free account, I deleted some files I would now like to retrieve. Is this possible? When, exactly, were the files deleted? Check your Events page and your Deleted files. If the files were deleted more than 30 days ago, it wouldn't be possible to…

cbgl wrote:I've tried to find the invisible "dropbox.cache" folder to clear the cache, but it isn't there. I don't think that folder exists if you're on the newer File Provider version of Dropbox. Either way, you shouldn't need to clear the cache. Usually when a folder returns immediately after deletion it's because the…

RRR for planetearth wrote:I just wanted to know if I should have a VPN on or off with when working with Dropbox That's entirely up to you. It's not required but also doesn't hurt anything. At most, you may get notifications from Dropbox saying that they've detected an unrecognized sign in to your account, especially if…

XDNSV wrote:I don't need a link when copying, I need a screenshot. You can change the settings for taking a screenshot in Preferences. Set it the same way as shown below. If it's already set like this and not behaving the way you want, toggle each option on/off.

smeg246 wrote:it is the free basic account . we have a new member but I can't find now where you invite a new person Basic accounts are personal accounts and only have one user. You can't invite others to the account. You can, however, invite them to join a shared folder that you have in the account. Is that what you're…

Knosey wrote:I had a whole bunch of folders named 2019,2020,2021,2022 and 2023 and they are now all gone. ... Any way to restore these folders? Do you know when they were deleted? If they were deleted within the last 30 days, you can recover the files from your Deleted Files page. You could also check your Events page. Are…

reimari wrote:i have mapped dropbox to my laptop and upgrading files constantly using file explorer, but it seems to 'eat' my c drive space ... The first thing to remember is that the Dropbox folder on your local drive is a regular folder like any other, and anything in the folder takes up drive space. It is not, by…

hbplawfirm wrote:Is there a phone number or email address that I can reach out to help me get my folders back? There is no phone number. Phone support is available with Business accounts but it's handled via a callback through their admin console. There is no number to call. To contact Support you can open a ticket through…

SpencerEditor wrote:Dropbox has created an extra 500gb worth of "clone files" in a root mount, group containers folder. Not sure what you mean by clone files, or the location you're referring to. Can you provide any screenshots showing the issue? Be sure to mask any private information.

And just to provide some additional information, you need to sign in to your account at least once every twelve months. If an account remains idle for more than a year, the account and all files in it are subject to deletion due to inactivity.

quynhpiglet wrote:I've had a paid account for years. I last accessed it a year ago. I logged in today and all my files are gone and my account basic and it's asking me to upgrade. Are you sure you're signed in to the correct account? If you're actively paying for an account and the account you're signed in to shows as…

PrivRelay wrote:I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone. The two-step verification will be what's preventing you from gaining access to the account. If you're not able to receive the code, you'll need to use the emergency backup codes you were given…

vladgasan wrote:The Status column is now managed by Windows as part of recent changes to file sync behavior, hence, Dropbox cannot disable it. Dropbox cannot disable it, but it can still be hidden through the options in Explorer. Just right-click the column header and deselect it.

Alfred01 wrote:Therefore, I choose in Explorer and Office for 'List View'. Since the latest Dropbox-update, however, a "status column" drops up and I cannot get rid of it. The Status column in Explorer is a feature of Windows, not Dropbox. You can customize the columns that are visible by right-clicking on them and…

abhi_0743 wrote:November month. I can see them in my event list. It wouldn't be possible to recover files deleted that long ago, even if you upgraded your account. I'm afraid they're gone.

Rowo wrote:My default setting is 'Always available on this device', which should display the green circle with a checkmark, but a lot of old files now show the 'Available on this device' icon (white circle with a green checkmark). I would restart the Dropbox app. If that doesn't change anything, highlight all of your files…

Kashif Nurani wrote:... will I be able to access that information through the events page? I believe the Events page only goes back about six months if you're a Basic user. I could be wrong. Mine goes back about a year and I'm on a paid account.

If you don't put your name in the filename yourself, your name as entered during the upload will be appended to whatever file name you gave it. If you put your name in the filename yourself, then this shifting of the words will occur as Dropbox tries to move your name to the end.

And what does your Events page show? Is there any history or is it empty? If it's empty, you're signed in to a new account. If that's the case, you're either signed in to the wrong account (check your email accounts for messages from Dropbox to confirm the correct account) or the old account was deleted due to inactivity.…