Comments
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@"Jackman100" wrote:How do I change the Dropbox default download directory? ... I would prefer Dropbox to "always ask" BEFORE downloading. Dropbox has no control over that. It's controlled by your browser. There are no settings within Dropbox to tell it what folder to download to because it's your browser that handles the…
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@"Slev1n" wrote:But on my desktop (Windows 10) PC two folders are missing. On another PC the data is also available. Are both systems Windows, or is the other system a Mac? Make sure the folders don't have any characters in their names that would be incompatible on a Windows system. This is common when syncing between a…
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@"dups2788" wrote:Its currently in my C drive, and when I try transferring it to my other hard drive, its transfering the whole 800GB instead of the "placeholder" file of 28GB. It can only transfer the 28GB of data that's actually on your drive. The transfer window will still show 800GB because Windows knows that's the…
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@"lvv" wrote:... it says it is uploading and downloading. Been running 1.5 hrs now. Is that what it should look like or should it only say indexing? It's transferring the comparison data to check your local files against those online, along with any files that it needs to sync (i.e. the differences it finds). This is the…
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@"msteinhofer" wrote:... it seems that my external drive was disconnected again. And this is THE reason why storing the Dropbox folder on an external drive is NOT recommended. If the drive becomes disconnected while Dropbox is running, or Dropbox is launched before the drive comes online, Dropbox can see it as a…
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@"Krisias" wrote: ... have not been able to find a solution ... to open Apple email files stored on the Dropbox app for iPhones. Typically you just need to have an app installed on the device that is capable of opening the files, as Dropox uses the apps that you have installed. Do you have an app on the phone that is…
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@"CarolJulie" wrote: ... when I press the ellipsis in Dropbox professional, on the top right hand corner of my photographs, the word watermark is not in the list. You're doing this while you're previewing the image?
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@"Rinconman" wrote:Wil enabling dropbox backup create an issue for these games when the folders are moved to DB? It depends on whether or not Steam or the game(s) in question is able to follow the new location of the files. You'll either need to ask Steam or the game developer, or just try it and see if it continues to…
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@"saerdna" wrote:In Windows 11 there is a standard keyboard shortcut ALT+PRINT for the active window and SHIFT+WIN+S for a rectangular area. PRINT SCRN and ALT+PRINT SCRN will result in a screenshot saved to Dropbox. SHIFT+WIN+S will not send a screenshot to Dropbox.
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@"CarolJulie" wrote: Does anyone have an email address for Dropbox please? There is no email address. You can find the support options available to you on the Support page. Basic (i.e. free) accounts are limited to self-help options like the Help Center or chat bot, or you can post your questions here.
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@"ItsMeHere" wrote:I want to downgrade from 2tb to 1tb but am not finding the option. I can downgrade to basic but have already exceeded that space. There is no 1TB plan anymore. The Plus plan is the lowest paid option and it offers 2TB. Dropbox increased it from 1TB to 2TB years ago.
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@"mstroz" wrote:When did this change? I seem to remember being able to choose what directories I wanted synced to Dropbox across the computer it was installed on. It hasn't changed. Selective Sync has always worked this way. Dropbox only syncs the files and folders you place in the Dropbox folder, and you can use Selective…
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@"Dededede" wrote: Now I cannot reach any one to talk about matter! How can I get refund You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private…
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@"mstroz" wrote:>>The problem: The system will not allow me to see or select local files & folders to sync to Dropbox. That's not how that feature works. It's not for selecting the local folders that you want to sync to Dropbox. It's for selecting the folders in your account that you want to sync to your computer. The…
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@"lvv" wrote:Can I copy the local folders from the old computer to the new computer to avoid syncing the folders from the server down to the new computer? Copy the Dropbox folder from the old computer to the new computer and rename it to Dropbox_OLD or something similar. Install Dropbox on the new computer and select the…
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@"Zondor" wrote:Although not conveyed in the changes email, this has re-worked a number of shared folders structure from: I haven't seen the content of the email but this change is described in the help article describing the upgrade, which I'm pretty certain is linked in the email (from other posts I've read). Notes: *…
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@"VeronicaE" wrote: For the last month every time I try to share any kind of file in my account I’m told “unable to generate link” and that I don’t have permission to create a link to the file. Your ability to share may have been disabled by Dropbox. You'll need to contact Support.
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@"boppy" wrote:... I am using too much space. How do I permanently delete files. You don't need to permanently delete files. Files in Deleted Files don't take up space in your account. Permanently deleting files just removes them from your Deleted Files so they can no longer be recovered. You won't gain any additional…
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@"trevor34smith" wrote:I have several folders that I want to share with the same 3 people. Is there a shorter way to do this than to share each folder separately? You could move all of the folders into one common folder, and then share that folder with them instead. Otherwise, you need to share each folder separately.
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@"Demoerin Delux" wrote:Please be aware there is a difference between sync and backup. ... You described sync not backup. No, I described how the backup feature in Dropbox works, in relation to your key folders (Desktop, Documents, Downloads, etc.). They're moved to the local Dropbox folder so they can sync with your…
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@"escon" wrote:How many business packs do we need to buy for 17 people? How many people can use the standard 5 tb team package ? Business plans start with a minimum of three licenses and you can add as many as you need. Each member of the team needs a license. * https://www.dropbox.com/business
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@"Demoerin Delux" wrote:I am sorry to say but you are totally wrong when you say that the folders just get moved. Delete one of the files on either the PC or dropbox and you will see it is GONE!!!!!!!!!!!!!!!! It's not wrong. The key folders are MOVED into your local Dropbox folder. This causes those folders to sync with…
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@"SuzanneT1" wrote: ... I’ve never run into a app like this. ... If I uninstall this app will these files go away. I don't know if Dropbox will clean up the files during an uninstall, and to be clear, it's not Dropbox that's doing this; it's your operating system. Dropbox has services that run in the background, like many…
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@"maw83" wrote:The new phone wanted to connect to Dropbox through Google, so I was doing that. And the old phone wasn't signing you in through Google? That's likely the issue then (you've chosen a different login method which likely resulted in a new account). Unfortunately, I don't know how to resolve that. You'll…
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@"OmarSerafini" wrote:1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future? If it hasn't yet been rolled out to everyone, it likely will in the future. 2) I am paying for my plan through Apple: does this make it…
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@"SuzanneT1" wrote:Okay - I selected the permissions on the log folder. My laptop has permissions. But if I give the permissions to the user - i get this error You're trying to change the permissions on the Update folder (and everything it contains), but it's failing to update the permissions on the Log folder and all of…
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@"maw83" wrote:I changed the email address in Dropbox years ago, but I think the files were still under the old email, which is no longer available. Do you know if I can link the files from the old address into the current one? If you updated the email address on your account, then the files would no longer be under your…
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@"onnokramer" That's a screenshot of your Dropbox application. Nancy is asking for a screenshot of the following page in your account. * https://www.dropbox.com/account/plan That page will show the true usage of your account.
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@"SuzanneT1" wrote:I did read your statement and this is a copy of the system permissions. I removed your screenshot because it shows your full name and email address (or so it appears). That screenshot is showing the permissions of your Dropbox icon (to launch the application); not the location of the log files. You need…
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@"Doug44" wrote: I did as you suggested, they took responsibility for the problem and have now resolved it. Many thanks again ! You're welcome. Glad you got it sorted.
