Neal Community Manager

Hi @"pyxye", Welcome to the Dropbox Community! You're already ahead by having installed Dropbox and WPS Office. Let's make them work together so you can save WPS Office files directly to your Dropbox folder. 1. Locate your Dropbox Folder When you install Dropbox on Ubuntu, it typically creates a folder in your home…

Hi @"JohnnyVegas" I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence. Let me know if you need anything else!

Hi @"D P", Thanks for reaching out about this. I've confirmed with our team internally that this is a legitimate survey from Dropbox and that Sprig is our product which does in product pop-ups like this. It should only pop up within Dropbox products and should not interfere with other applications.

Hi @"Yousri"! I've talked to the team internally about this and they are looking into potentially changing some of the UI. In the meantime, you can go to the sharing tab of your settings and just turn off this function. I hope this helps.

Hi @"Andsmi", We've taken a look and we think it may be a bug too. We'll file a bug report internally so it can be properly investigated. Let me know if you need anything else in the meantime.

Hi @"sdepro", Can you confirm if you're still having issues? To my knowledge, the functionality should still exist and you shouldn't be experiencing any issues since the 27th of May but I wanted to double check.

Hi @"Andsmi", Thanks for letting me know! I'm checking with our team internally to see if they can offer any insight into the results you received. I'll let you know if I have an update!

Hey guys! Your insight has been shared with our Team. It's helping shape how we improve. Thank you for pointing it out. I'll forward your feedback to the appropriate areas so we can continue to grow.

Hi @"Andsmi", I've checked with the team and they said that Dropbox uses DBus to find the app indicator services, so you'll have to make sure that the org.kde.StatusNotifierWatcher service is running. You can do that by running the following command in your terminal: dbus-send --session \ --type=method_call \ --print-reply…

Hi @"Tayyab Ansari", Welcome to the Community and thanks for reaching out! I actually came across a great post on folder structures last week, you can check it out here. I've come up with a few suggestions as well for security! Sharing with Patients Use shared links with view-only access: Turn off downloads if you don’t…

Hi @"NateAnderson", Dropbox does not currently support Fedora 42 and that is why you're seeing this message. We are currently working on this issue and you can learn more from this thread. Please follow to keep posted!

Hi @"sdepro", Don't worry, your English is great! Can you send me a screenshot of the message that you're seeing? Also, what OS version are you running on your machine?

Hi @"sarana", I'm assuming you're using Crostini on your Chromebook, we do not officially support this, but if you never really had a tray icon showing up in this environment before, then things should continue to work as is.

Hi @"Tung L.", Unfortunately we can't say for definite but you can still use it in headless mode if you can't update their environment.

Hi @"Tung L.", I have followed up internally with our team for an exact answer. As soon as I hear anything specific, I'll let you know!

Hi @"--amanda--", I'm happy to let you and everyone else know this idea has been delivered. You can disable "Suggested for you" in your settings under Plan>Preferences (see screenshot below). Please let us know if you need anything else!

Hi @"RichardNeedsHelp", Thank you for alerting us to this problem. Our engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue. We'll update here as soon as we have a fix.

Hi @"Sfork", I hope you're well! I just wanted to pop into the conversation to let you and everyone know that this issue has now been resolved! If you need anything else or if you're still having issues, please let me know so that we can investigate further.

Hi @"JayJayPayDay"! I'm happy to announce that we have rolled out background audio to all of our users now. Thank you for helping deliver this idea and please reach out further if you have any more feedback!

Hi @"Tung L." Sorry to hear that you're running into this issue! My understanding is that on the target date, Dropbox will still work "headless" (no tray icon / UI). https://help.dropbox.com/installs/system-requirements#linux-operating-system If you want a tray icon, then you might be out of luck with "awesomeWM", which…

Hi @"run_the_race", I've investigated this issue personally with our Linux team and they've advised that the problem is that i3 does not support appindicator tray icons: https://github.com/i3/i3/issues/2088. Unless you're willing to switch from i3 to sway+waybar (not swaybar), which does support appindicator (screenshot…

@"radionadine" I would advise checking out https://help.dropbox.com/dash for more information. Keep in mind that Dropbox AI is still in Beta and not fully available so it might not be the best source of ruth on the matter.

Hi Andrew, My name is Neal and I'm one fo the Community Moderators at Dropbox. First off I'd like to apologize for this post erroneously being marked as spam, it was a genuine mistake (that happens sometimes but we'll always try to fix it). You might notice the replies are still missing, we're not sure what's causing that…

Hi gang! My name is Neal and I’m one of the Community Moderators on the Dropbox Forum. I take a lot of pride in making sure our customers receive the best experience on the community and investigating issues for our users. My favourite Dropbox feature? One of my favourite features of Dropbox is its integration with…

Hi @"zoed_", Not just yet but I'm personally keeping an eye on this issue internally so as soon as there's an update, I'll let everyone on this thread know. Thank you for your patience!

Hi @"mirabelle", Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution. As soon as we have an update, I'll let the community know.

Hi @"pdxcomputerpro", Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution. As soon as we have an update, I'll let the community know.

Hi @"Domscillator", Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution. As soon as we have an update, I'll let the community know.

Hi @"raoul77", have you tried signing out and back into Dropbox or restarting your computer? When you sign back in, Dropbox will rescan the file tree and should update the state of each file.