Neal Community Manager

Hi @"tblanpied", Thanks for sharing this with us. I've gone ahead and moved this to our Idea's section so it can gather support from other member of the Community and will hopefully be implemented. I've given it a vote as well to help get the ball rolling!

Hi @"buddyguy", Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox. Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic anymore (because it…

Thanks for sharing @"Homebrew"! Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox. Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic…

Great work @"Theresa"!

Glad to hear it @"Idaho"!

Hi @"abneo", Thanks for sharing these workarounds, it's greatly appreciated! @"Aernout" @"Idaho" @"Homebrew" Can you try giving these steps a go and let me know how you get on?

Thanks for letting us know @"PKIEF". I completely understand the frustration around this but I appreciate you sharing that with the community and I'm glad everything has finished indexing. Our team is aware of this issue internally so any and all feedback is welcome.

Hi @"bosmancito" and @"TheFieldMarshall", Could you please attempt to install Dropbox using the following Enterprise installer link instead? https://client.dropbox.com/desktop/desktop-dropbox/requestdownload?install_type=enterprise_install&platform=win&arch=x86_64&build=228.4.5567 If the issue persists, please confirm…

Apologies @"t4ngml", they hyperlink was missing from my response but I've added it in now. Here it is again just to be sure.

Hi @"joonbug", That's strange? In the meantime, let me just copy and paste his response right here: "Hi all, thanks for sharing your observations! What you’re experiencing may not actually be a bug. This is an expected behavior during Dropbox’s indexing process. After certain types of actions (like migration, reinstalling,…

Hi @"ke820" & @"t4ngml", Thanks for letting us know. I believe everything is working just fine (although it may not look like it). A few other users reported similar issues to this in this post. I'd suggest reading through Vlad's response, it should alleviate any concerns!

Hi @"joonbug", Thanks for letting us know. I believe everything is working just fine (although it may not look like it). A few other users reported similar issues to this in this post. I'd suggest reading through Vlad's response, it should alleviate any concerns!

Hi @"Idaho", Thanks for letting me know! Can you try the following steps and let me know if this works: * Quit Boxcryptor Open Boxcryptor again → Settings › Locations → … › Unlink the Dropbox path. Add location → choose the same Dropbox folder → when the Link location dialog appears, hit Advanced settings → check Opt-out…

Hi @"Aernout" @"Homebrew" @"Idaho", Thanks for letting us know about this. Can you try to make the Boxcryptor files available offline inside your Dropbox folder? See if this works and let me know how you get on. If you're still running into issues, we'll investigate further.

Hi @"marksow", I just wanted to check in and see if you had any update on this issue? Have you had a chance to read Nancy's last comment?

Hi @"AN79", Let's jump right in and see if we can troubleshoot this for you. Can you try the following steps for me: Double-check the following Sign out and back in; confirm the email shown under your avatar is the one you usually use. In the search bar, type a distinctive word from the file name (or even “.docx”) to…

Hi everyone, Thank you for reporting this feedback to us. We are currently looking into these issues and once we have more information, I'll update this thread.

Hi @"TERRACE_87", My name is Neal and I'm one of the Community Moderators at Dropbox. I've reached out to one of our internal teams to review this so I can get more information for you. As soon as I hear anything, I'll let you know.

Hi @"tc19", I completely understand but I believe it's actually a performance limitation of web that is the issue. Let me know how you get on!

Hi @"tc19" Thank you for reaching out to us about this. Am I right in saying that you're attempting to delete over 1000 files via your browser? I believe it's possible to delete more at once via the desktop app. Could you try giving that ago and letting me know how you get on?

Hi @"Boatman", I'm one of the community moderators at Dropbox. I've been in this situation before so I know how frustrating it can be. By the sounds of it, it seems like the password you're using is genuinely incorrect. Keep in mind, if one of our customer service agents removed the second factor authentication, it's…

Hi @"MH19", Thanks for reaching out on the Community. I've looked into this with the relevant team within Dropbox and they have informed me that this is possibly a bug and that they are fixing it as we speak. As soon as there is an update, I will let you know!

Hi @"Yousri", The team have implemented a change so that if you click the check box, the message will stop showing in the subsequent share links. Thanks for letting us know!

Hi @"amcoffice", I just wanted to check in and see if you're still experiencing this issue.

Hi @"pyxye", Welcome to the Dropbox Community! You're already ahead by having installed Dropbox and WPS Office. Let's make them work together so you can save WPS Office files directly to your Dropbox folder. 1. Locate your Dropbox Folder When you install Dropbox on Ubuntu, it typically creates a folder in your home…

Hi @"JohnnyVegas" I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence. Let me know if you need anything else!

Hi @"D P", Thanks for reaching out about this. I've confirmed with our team internally that this is a legitimate survey from Dropbox and that Sprig is our product which does in product pop-ups like this. It should only pop up within Dropbox products and should not interfere with other applications.

Hi @"Yousri"! I've talked to the team internally about this and they are looking into potentially changing some of the UI. In the meantime, you can go to the sharing tab of your settings and just turn off this function. I hope this helps.

Hi @"Andsmi", We've taken a look and we think it may be a bug too. We'll file a bug report internally so it can be properly investigated. Let me know if you need anything else in the meantime.

Hi @"sdepro", Can you confirm if you're still having issues? To my knowledge, the functionality should still exist and you shouldn't be experiencing any issues since the 27th of May but I wanted to double check.