Neal Community Manager

Hi @"regenerative rebecca", While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page. It covers "My account is empty but Dropbox says it's full".

Hi @"kbennaceur", Thanks for sharing! I'd recommend reading our Plans and Subscriptions FAQ page as it covers issues with unexpected charges. Hopefully you and other users encountering similar issues find this helpful.

Hi @"Beatboxer", When you install Dropbox from Fedora Software, what you’re actually getting is the Flatpak package. That Flatpak only provides the Dropbox desktop client (the menus and icon), but it doesn’t include the actual background service that syncs your files. That syncing service is the proprietary Dropbox daemon,…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"Beatboxer", No worries at all and apologies if I wasn't clear (my bad!), I also need the permissions for the ~/.dropbox-dist folder itself. It looks like the permissions there might be messed up, if sudo is needed to run tree in there.

Hi @"shzehad", Welcome to the Dropbox Community Forum. While we have opened up your idea to gather votes from other Community members, I just wanted to let you know that I've made some changes: * I've edited the title to accurately represent the idea. * I've removed some offensive language that goes against our Community…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"Beatboxer", Just a heads up, we had to spam your other thread as it's about the same issue and our Community Guidelines state that you should only have one post per issue. If you could get back to me on my last comment, I''ll continue to assist.

Hi @"ahmad8rm", While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page. It covers "My account is empty but Dropbox says it's full".

Hi @"RedShamrock", Thanks for posting your idea! Would you mind clarifying a few things for me? * Can you clarify what you mean by "original and edited file"? * Can you layout the exact functionality you'd like? I only ask as I want to find out exactly what functionality our commenting system does not address.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"Beatboxer", If your permissions are ****** the whole way down, could you verify that your account and group are both listed as the owner, as well as the owner of the ~/.dropbox-dist directory itself?

Hi @"14mo444rp4", While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page. It covers "My account is empty but Dropbox says it's full".

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"rmhines", Just wanted to check in and mention we cover this scenario in one of our FAQ pages. It will be covered under "Shared folders take up space in my Dropbox account".

Hi @"Paul C.32", Can you let us know if Mark's advice helped or if you ran into any other issues since? Just want to make sure that any answers are documented for future members of the Community.

Hi @"Intrepid_Jake", While you look into this, I'd recommend reading through our Storage Space FAQ page. It covers "My account is empty but Dropbox says it's full". Or if its to do with shared folders taking up space, check out our Create, Upload and Share FAQ.

Hi @"6062535", While you look into this, I'd recommend reading through one of our FAQ pages on this topic. You will find more information on that page under "My account is empty but Dropbox says it's full".

Just to clarify for any other members of the community reading, once you click the pencil icon beside folder names: * The highlighted text does not respond to a mouse click. * Typing a new name will overwrite the entire name. * You can select exactly where you want to edit the original name using the left and right arrow…

Hi @"wefjhlagsdfdsf", Looks like you're running into the machine-level auto updater installer, the recommendation here would be to switch to using the enterprise pkg installer, which should install the machine level auto updater automatically.

Hi @"Beatboxer", Thanks for sharing all of that with us! Are you running tree with sudo for a reason? If that's necessary, it's possible that your permissions could be messed up there. Could you run: ls -l ~/.dropbox-dist/* ...and send us the output?

Glad to hear it @"Lynk"! Let us know if you need anything else!

Hi @"Lynk", I just wanted to follow back up with you. How did you get on with the advanced reinstall? Are you still experiencing this issue?

Hi @"Beatboxer", Thanks for letting me know! Would it be possible if we could get the contents of ~/.dropbox-dist down to two directory levels? Particularly before and after running dropbox -i and accepting the prompt. If you have Tree installed you can run: tree -L 2 ~/.dropbox-dist

Hi @"Beatboxer", I just wanted to check in and ask if you see this error on a restart (without performing any updates)?