Neal Community Manager

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"EvermoreUW", Thanks for getting back to me. I can confirm that Microsoft Office 365 has successfully been removed from your account but can you confirm that you restarted the Dropbox application? This is a necessary step to take. I'd also recommend updating Dropbox to the latest Stable Build, I believe this should…

Hi @"bengal_puppy", I just wanted to share an update about Paper here. In October, we will no be supporting the Paper app on app stores anymore and will be focusing on web only access going forward. You can read more here.

Hi @"EvermoreUW", I had the team look into your case specifically and it seems your account was actually linked to Microsoft Office 365 previously. Please double check to make sure and remove Microsoft office Online as well just to be safe.

Hi @"JordanR", No worries at all, let me explain: * Dropbox’s desktop app supports only a single watched folder per installation—typically on your internal drive. You can't configure it to monitor and sync two different local directories (e.g. both your internal SSD and a portable SSD) directly. * You can choose which…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"JordanR", Just wanted to weigh in here. As well as what @"Dell_Dropbox" has mentioned, this simply is not possible. You can read why on this related post I saw a short while ago.

Great to hear @"Esther B.6"! Thank you so much for sharing the update and letting us know!

Hi everyone, I just wanted to let everyone on this thread know that we recently shipped some changes for this. We’d made a number of adjustments to improve field placement. Thanks for your feedback!

Hi all, There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into: * The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app. * If members are still seeing the popup it means that at some point they did…

HI @"BeccaJ" & @"AnneDeM", The team got back to let me know that the issue should now be resolved! Try clearing your cache and reapplying!

Hi @"BeccaJ" & @"AnneDeM", Thanks for letting us know! I've let our team know and they're currently looking into this. I'll let you know as soon as we have an update!

Hi @"Beatboxer", I think there's a bit of confusion here (I know I got turned around a good bit trying to figure this out 😅). So that user replied on this thread but that comment was removed as it was spam. If you look at the end of their comment, they try to post a link for custom home solutions which goes against our…

Hi everyone! I've looked into this and it seems our team are aware of this issue and are working on a fix as we speak. As soon as I have any update, I'll let you all know!

Hi @"jwarman", Apologies for any confusion. As I mentioned earlier in this thread, most of the issues arising from the Microsoft update have been mitigated but the pop up is still being fixed. For now, all I can suggest as a workaround is the following: Take advantage of the integration (so actually go through the login…

Hi @"cutelilfish77", Have you tried using our Look Up tool? This will let you look up the transaction ID of the charge on your credit card to see the account linked to the charge. I only mention this as it's possible the family plan might have been made on a different email than expected.

Hi @"pb5558", While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page. It covers "My account is empty but Dropbox says it's full".

Hi @"rmckinnon10", I don't have an exact timeline unfortunately so I couldn't say for definite. I'll keep reviewing the issue and update as soon as I can.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi everyone! Thanks for letting us know you're still experiencing this issue and for providing us with detailed feedback. We are aware some users are still experiencing this issue. Unfortunately Microsoft released an update that prompted this ongoing popup. Our engineers have mitigated further issues but are still working…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"MichaelNSwe", Thanks for sharing your idea on the Community. I was reading through this and it occurred to me that this might already be in place. If you navigate to the Security tab under settings, you can scroll down and see devices and browsers that have logged into your account. If you hover over the info icon on…

Thanks @"Rich" for sharing that explanation. @"Esther B.6" Would you mind trying out the steps Rich provided and letting me know how you get on?

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"Esther B.6", Welcome to the Dropbox Community and thanks for sharing this with us. This is a common issue that pops up here and I'd advise reading this thread that tackles this exact issue. This user's issue was solved so hopefully this helps.