Neal Community Manager

Hi @"Mattsson", Can you try renaming the CSV columns? Specifically, you should change the headers from The Dropbox format: * title * website * login * password * notes * otpSecret to the Apple format: * Title * URL * Username * Password * Notes * OTPAuth In my test, just changing website to URL was already enough — it…

Hi @"JungleT", Thanks for posting on the Community Forum and sharing your feedback. I completely understand the frustration here. Can I ask, were you trying to delete these files on the browser or on the Dropbox application itself? I don't believe the browser can delete more than 1000 files at a time due to performance…

Hi @"Gabriel P.", Thank you for posting on the Community Forum. I completely understand your frustration after learning that Passwords will be discontinued. We will be posting more information regarding Passwords deprecation soon and I appreciate all of the feedback received. I'll personally pass it on internally through…

Thanks @"MH19", and at the risk of sounding redundant, when was the last time you experienced this issue. I just want to make sure I have an accurate example when I let our team know so they can investigate properly.

Hi @"MH19", Can you confirm if you're using the most up to date version of Dropbox? I believe a fix should be rolled out for this.

Hi @"raymaychay" I just wanted to let you know that this functionality has been added. Under the comments pane --> under the overflow menu, you can receive a .txt file of the comments!

Hi @"D P", I believe that these can not be disabled unfortunately.

Hi @"Lynk", Strange, but I doubt these were causing any issue though as you already mentioned that nothing is syncing. Try following these steps for an advanced reinstall. There's no need to be nervous, the instructions will guide you through the whole process and we'll be here if you need anything.

Hi @"Lynk", Welcome to the Dropbox Community! I'd agree with Rich and double check that you have the most up to date version installed.

Hi @"TERRACE_87", Can you confirm if you are still experiencing this issue or not?

Hi @"Clayton King", Generally uploading a single or batch file will automatically rename the file if it is a duplicate, this aligns with in-app behavior for files with the same name. When uploading from a 3rd party app, we attempt to detect duplicates, but may fall back on the default behavior if duplicates were not…

Hi @"Futski", Thank you so much for taking the time to share your detailed and thoughtful feedback. We truly appreciate your passion for Dropbox and your clear explanation of the experience you're looking for. Your perspective on returning to a simpler, more streamlined version of the app—what you described as "Dropbox…

Hi @"nano2", I appreciate your concern and how stressful this can be. While the team is still investigating, I can't offer any new information but one of our engineers has suggested opting out of Cloud Files if you are still experiencing issues.

Hi everyone! The issue has now been fixed. If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review. Thanks for your patience while the team was looking into this!

Hi @"amcoffice" @"Lvbart" @"michgunn" @"Datahound" @"angewitch", This has been fixed now. You can manually update in the App Store to have access to the fix. Let me know if you need anything else.

Thanks Klaus! I'll pass the feedback directly to the team and hopefully some improvements can be made!

Hi @"Ntrain498", Welcome to the Community and thanks for sharing your idea. I can confirm that some new functionality for audio and video playback is being worked on at the moment. As soon as theres news to share, I'll reply again here and let you know! In the meantime, please let me know if you need anything at all.

Hi @"Klaus7", I've looked into this and our team have advised me that in this case it’s not redownloading the files, it’s refreshing the folder and metadata but Dropbox uses the same icon for both states, just the text changes. The subtitle text should also make this clear - it’ll explicitly say when it’s downloading.

Hi @"sargan", Thanks for bringing this to our attention! We've looked into this we have identified a bug thanks to you and have raised it with our community software provider, we'll respond here when we have an update.

Thank you for confirming! I just wanted to double check if there was any changes in behavior that I could pass on to the team. As I said, this is currently being worked on and I'll let you know of any updates as soon as I hear them.

Hi @"Rachel L." @"jeremyklein" @"Pascal Kuratli" @"MarkDrye", We've reached out to you by email to confirm some details for us to look into this behavior. If you could respond to the email thread, we'll continue support there. Thank you!

Hi @"amcoffice" @"Lvbart" @"michgunn" @"Datahound" @"angewitch", Thank you for reporting this issue to us. I have checked with our team internally and they confirmed that this is a known issue that is currently being worked on. As soon as I have any new information, I will update all of you here.

Hi @"iakoubtchik", Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox. Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic anymore (because…

Hi @"MH19", I just wanted to touch base with you again and let you know the team is currently addressing this issue. In the meantime are you still experiencing this behavior? I just want to double check. I'll be keeping an eye on this issue for any updates I can share with you.

Hi @"TERRACE_87", I just wanted to follow back up and let you know we're still looking into this. Are you still experiencing this issue?

Hi @"Rachel L.", Welcome back to the Community and thanks for letting us know! I can appreciate your situation (especially the strenuous circumstances your laptop is under). From a lot of the feedback I've seen on the Community, the more files and data you're syncing, the longer the process takes. I have also seen users…

Hi @"jeremyklein" & @"MarkDrye", Thanks for letting is know! Our team is aware of this issue already and it is being investigated as we speak. I'll hopefully have some news to share soon but thank you again in the meantime for sharing your feedback, the more reports we have, the easier it will be to solve the issue.

Just wanted to check in with this idea and let everyone know that this is still being worked on and that we'll hopefully have an update soon. keep an eye on this post for more news!

Hi @"KLRT_KRAG", Thanks for letting us know and I'm sorry to hear about that! I've asked internally about why your data would be made available offline spontaneously. As soon as I have an answer, I'll let you know immediately.