Neal Community Manager

Hi @"Beatboxer", If your permissions are 755 the whole way down, could you verify that your account and group are both listed as the owner, as well as the owner of the ~/.dropbox-dist directory itself?

Hi @"14mo444rp4", While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page. It covers "My account is empty but Dropbox says it's full".

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"rmhines", Just wanted to check in and mention we cover this scenario in one of our FAQ pages. It will be covered under "Shared folders take up space in my Dropbox account".

Hi @"Paul C.32", Can you let us know if Mark's advice helped or if you ran into any other issues since? Just want to make sure that any answers are documented for future members of the Community.

Hi @"Intrepid_Jake", While you look into this, I'd recommend reading through our Storage Space FAQ page. It covers "My account is empty but Dropbox says it's full". Or if its to do with shared folders taking up space, check out our Create, Upload and Share FAQ.

Hi @"6062535", While you look into this, I'd recommend reading through one of our FAQ pages on this topic. You will find more information on that page under "My account is empty but Dropbox says it's full".

Just to clarify for any other members of the community reading, once you click the pencil icon beside folder names: * The highlighted text does not respond to a mouse click. * Typing a new name will overwrite the entire name. * You can select exactly where you want to edit the original name using the left and right arrow…

Hi @"wefjhlagsdfdsf", Looks like you're running into the machine-level auto updater installer, the recommendation here would be to switch to using the enterprise pkg installer, which should install the machine level auto updater automatically.

Hi @"Beatboxer", Thanks for sharing all of that with us! Are you running tree with sudo for a reason? If that's necessary, it's possible that your permissions could be messed up there. Could you run: ls -l ~/.dropbox-dist/* ...and send us the output?

Glad to hear it @"Lynk"! Let us know if you need anything else!

Hi @"Lynk", I just wanted to follow back up with you. How did you get on with the advanced reinstall? Are you still experiencing this issue?

Hi @"Beatboxer", Thanks for letting me know! Would it be possible if we could get the contents of ~/.dropbox-dist down to two directory levels? Particularly before and after running dropbox -i and accepting the prompt. If you have Tree installed you can run: tree -L 2 ~/.dropbox-dist

Hi @"Beatboxer", I just wanted to check in and ask if you see this error on a restart (without performing any updates)?

Hi @"khan95osu" & @"BalloonAnimal", Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it. You shouldn't have any more issues like this but by all means, please met me know if you do.

Hi @"TiffEVD", Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it. You shouldn't have any more issues like this but by all means, please met me know if you do.

Hi @"bengal_puppy", Apologies, I misread your initial comments and didn't realize the exact nature of the issue and that the App AND browser was causing the issue. I've reported this internally for both browser and the Dropbox App. Both teams are aware and are working on it as we speak. As soon as I have an update to…

Hi @"BgRemove24h", Sorry to hear about this! Try following @"Megan"'s advice but also check out some of our FAQs on this page. The last one titled "“My files might contain phishing content” warning on Dropbox" might help shed some light on the issue.

Hi @"Mattsson", I completely understand the frustration. As @"aarlowne" mentioned, this may very well be an issue with Apple's importer as they exported directly out of Keychain and were not able to import that very same CSV back into Keychain. Have you considered 1Password? I've seen many users successfully migrate their…

Hi @"bengal_puppy", thanks for flagging this! Our team is currently reviewing compatibility across newer Android versions. In the meantime, we recommend continuing to access Dropbox Paper via web. We'll share updates as we have them.

Hi @"Vtech", I just wanted to pop in and clear things up. The Essentials Plan is no longer available to new users as of March 31st of this year. So you will not to upgrade to Essentials going forward unfortunately.

I completely understand @"TiffEVD". I'd advise against deleting your account, I've reported this to one of our internal teams and they have actually identified an issue causing the behavior you've reported. They are working on a fix as we speak, hopefully I'll be able to share some good news soon!

Hi @"khan95osu" & @"BalloonAnimal", Thank you for letting us know about this issue. I've already raised this issue with one of our internal teams so they can investigate. Can you let me know what plan you're each on in the meantime? I'll reach out again as soon as I have an update or any follow up questions!

Hi @"reneeb17", I appreciate the feedback and the inconvenience caused by this. I've also passed your feedback about the Passwords deprecation to our team. Let me know if I can help in any other way.

Thanks @"TiffEVD", Apologies for that, I've edited my original response so that future readers won't get confused! I've reported this behavior internally so one of our teams can investigate. I'll reach out again as soon as I have an update or any follow up questions!

Great to hear @"MH19"! I'm glad we got there in the end, have a great day!

Hi @"Mattsson", That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach. The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple…

Hi @"somersetbp", Thanks for posting to the Community Forum. I just wanted to share a recent post where some users are discussing how to export their passwords over to Apple Keychain. I posted some clarifying steps to do so as well.