Nancy Dropbox Community Moderator

Thanks for posting on our forum, @"tarasmc", and for sharing your feedback with us. I’ve passed all your comments to our team, so that they can also see them. As for making sure you don’t accidentally give edit permissions to your shared links, you can go to the Sharing tab of your account settings and change the default…

Thanks for the updates, @"Ustym"! You mentioned in your first post that the issue is present even after running all antiviruses. Can you temporarily disable them instead and let me know if you see any kind of difference? You can also check this Help Center article to make sure your antivirus isn’t blocking Dropbox from…

To clarify, has your backup been fully restored now or is there no progress still? Are you trying to download your backup files, or files from your Home page, when this error appears?

Have you made sure you’re not logged into ANY Dropbox account? If you are, then you’ll see the options you’re mentioning indeed. You can open an incognito window on your browser and follow the steps from there.

Sorry to jump in, @"humayunmiir". I can’t guarantee there’s much that can be done in this case. However, it may be worth opening a ticket with our support team directly. Please follow these exact steps to do this, and send me your ticket number here afterwards.

Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?

@"gotghosted", I found your ticket in our system and I can see our support agent has replied back to you. Please check their email as soon as possible.

Hey @"Ebensmatik", and welcome to our Community! Is this something that started happening lately and for all your video/audio files? What if you download/export a file to your iPhone? Does the crackling sound stop then? Let me know.

Welcome to our Community, @"movementartist". Are you using the Dropbox website? If yes, then you can move the subfolder to your root Dropbox with these steps and make it a parent folder instead. Can you clarify though what you mean when saying you don’t wish to relabel the folder? I’ll be able to further help this way.

Welcome aboard the Community, @"Tracey01"! Have you tried using our camera uploads feature instead on your Dropbox desktop app? This should allow you to automatically upload photos from your camera, after plugging it in your computer. If not, give it a go and let me know if you face any issues. Ping me, if you need…

Hey @"dana50"! Can you send me a full screenshot of what exactly you see when trying to create a folder via your desktop app?

Thanks for this, @"PFSE". I’ve left an internal note to our team on your behalf, and from what I can see, they’ve already replied back to you. Please check their reply, when you get the chance.

Welcome to the Community, @"bbcal"! There’s a slight difference indeed between those two tabs on your desktop app; as the name implies, the “Sync history” tab shows additions and deletions of files that synced to your Dropbox account. This tab also allows you to prioritize which files you wish to sync next. As for the…

Hi @"gfondelio", and thanks for posting this on our forum! Are you only having trouble when previewing links from Dropbox, or from other services as well? Can you also clarify how you’re generating those links? What steps are you following exactly? Are these shared links you’re attaching to your iOS Messages? Let me know.

No worries! Please reply to my email, when you get the chance @"Max J.5".

Sorry to hear about this, @"layneheb". Let’s have a look. First off, have you already checked your Events page? Can you see more details there? Have you also looked at your Deleted files page, to see if you can restore them? Keep me posted.

Thanks for that! Appreciate it. I don’t see the small Dropbox icon in your menu bar indeed, so we’ll need to make sure the Dropbox app is running properly first. Can you open your Finder once again, go to your Applications folder, and double click on the Dropbox app there? Do you see a small Dropbox icon in your menu bar…

Hi from me too, @"BobF18". Do you see any active backups, if you go to this page perhaps? I'm trying to check if the 40% you see on your Dropbox account online are files being backed up from your computer.

Thanks for clarifying, Max. Can I log a ticket for you as well, and look into this further?

Thanks for posting on our forum today, @"DavidJV40". Have you checked if you’ve set up a brand new account indeed? If you click on your avatar (at the top right corner of your Dropbox Sign account), do you see the same email address as before? What steps did you follow exactly to reset your password? Keep me updated.

Sorry to hear about this, @"Gareth_Rees". Are you able to see all of your files, if you go on https://www.dropbox.com/home? What do you see if you go to your Events page? Let me know and we can have a look.

Sorry to hear this, @"Max J.5". Can you also share with me the current syncing status of your Dropbox app?

Welcome back to our forum, @"MrSuddenJoy". I wouldn’t say there are major differences between the two mobile apps. One of the few differences you may notice is that on the Android app, there’s also a hamburger menu on the left side of your screen, which doesn’t exist on the iOS app. From this icon, you can access the Paper…

Hi @"Paola024"! Hope you’re doing great. Do you have the Microsoft Excel app installed on your mobile device? If you do, you can open your Dropbox mobile app, find the Excel file you wish to edit, click on the 3 dots next to it and tap on “Open with”. This should open the Excel app on your phone, where you can make updates…

It’s my pleasure, Barbara! Glad I could help, even a little.

Glad to hear that, Judith! It’s hard to tell to be honest, especially since this isn’t always happening. If you try the suggestions above though, and the issue persists, feel free to let me know and we can investigate together.

Excellent! I appreciate the screen recording, @"MrSuddenJoy". I’ve removed your shared link from the forum to make sure it won’t get excess traffic (which may lead to banned links on your account). I could see though you’re referring to the Dropbox mobile app. When on the Dropbox website, can you try moving a file to your…

Are you seeing your previously backed up files locally on your hard drive now? Are they all local? If yes, and they’re the ones taking up most of your computer’s hard drive space, you can try moving them to your external drive, like you suggested above. Another option, if you’re not accessing all of your Dropbox folders…

Welcome back to our forum, @"johnweidner"! Out of curiosity, is this happening with all Paper docs or just one/a few of them? Have you tried reinstalling the Paper app on your iOS device? Let me know, and we can go from there.

Hey @"bbeck"! I’ve located your ticket in our system as well, and I can see your case is now being handled by our advanced team. I’ve left them one more internal note on your behalf with your posts here, so that they can see them.