Nancy Dropbox Community Moderator

Welcome aboard the Community, @"JW19"! Hope you’re doing great. When opening the folder settings to create the shared link, are you also inserting the user’s email address or simply clicking on the “Create - Copy link” option? If you open an incognito window on your browser instead, and check this link, are you also being…

Thanks for the ticket number, @"aakash13". Due to the nature of the issue, I'd suggest waiting for our support team's reply. However, I've left an internal note for them, in order to get back to you as soon as possible.

Thanks for clarifying, @"arrysaa"! Can you perhaps send a screenshot of the unknown process you mention?

Hi @"aakash13"! Thanks for posting on our Community today. Can you please share your ticket number with me, so that I can check it, as well? Let me know when you’re ready.

Hi from me as well, @"dbForumUser"! Just to clarify, does this message pop up every time you access your computer, or was it a one-time thing?

Hey @"GratefulUser"! I believe Megan’s referring to her post here.

That’s great to hear, @"JoeWood"! Don’t hesitate to ping me, if you need something else.

Welcome back to our forum, @"JoeWood", and I’m sorry to hear about this. When was the last time you saw those files on www.dropbox.com? Did you check both your Deleted files and Events page and there’s no sign of your missing content? Is it possible your files are saved on a different Dropbox account (under another email…

Hi @"arrysaa"! Hope you’re doing well. Can you please clarify what steps you’ve followed exactly? Feel free to link the Community post you’ve checked, as well. Was an advanced reinstall among the steps you’ve followed, too? Let me know.

That’s true, indeed. When a folder gets deleted, then the shared link stops working, as well. Is it possible you have a second folder under the same name on your Dropbox account and the link’s connected to it instead?

Not really, unfortunately. However, since you previously saw a message that the file had been successfully uploaded, I believe that everything’s alright. Besides checking your email’s spam folder, I’d also suggest adding no-reply@dropbox.com to your email contacts, in order to make sure the address is whitelisted. Other…

Hi again, Denise! Just to clarify, are you seeing the same error if you test this via different browsers on your daughter’s computer? It may be worth checking this via an incognito window on her default browser, as well. You can do this by clicking on the 3 dots that should be showing on the top right corner of the browser…

Welcome to the Community, @"znelson32"! Just to clarify, did you delete this folder with its contents via www.dropbox.com and it can now be found in your Deleted files page, but the shared link still works nonetheless? Also, the shared link that you originally created, was it with edit or view-only permissions? Let me…

Thanks for clarifying that! If you were just uploading a file to someone else’s file request and you saw a message that the upload was successful, then you should be all set. Did you check your email’s spam folder as well, and there’s no confirmation there? Is it possible you entered a different email address instead, if…

@"Harris T Rajan ", can you describe the steps you took to share your file? Generally, to share a Dropbox file/folder with someone else, you need to be signed in to your Dropbox account. If you opened a file request, you can see more details about it here.

Hey @"Shane S.7"! Thanks for bringing this to our attention. Feel free to check Jay’s post here, in case you haven’t already. From what you mention though, this looks like a legit Dropbox email, as it's been sent from one of our official domains. If you still have security concerns after that, or if you’ve received more…

Thanks for the updates, Federico! Have you already reached out to our support team by any chance? If yes, please send me your ticket number here. Otherwise, I can open a ticket for you to check this further.

@"colinmathew", can you please clarify the OS version of your device, as well as the syncing status and app version of the Dropbox app on it? Also, if you’ve taken any troubleshooting steps so far, can you clarify what these are?

Hey @"Sylau888", thanks for posting this here. Can you send me a screenshot of the message you get saying that your Dropbox account is already upgraded? Besides the email address that’s linked to your Dropbox mobile app, do you have any other emails that could be connected to a different Dropbox account (that has been…

Hi everyone! Hope you’re all doing well. Our team is aware of this and they’re working on a fix. As soon as we know something more, we’ll update you here. Other than that, you can also check our status page for more info.

Lovely, thanks for that! I’ve found your ticket and left a note for our team, too. They should get back to you as soon as possible.

Hi @"EWJospe"! Hope you’re well and welcome to the Community. Can you clarify when you’re receiving these notifications exactly? Are you taking any specific actions on your device/Dropbox app, right before they appear? I’d also like to know the syncing status and app version of your Dropbox app. From the notification, it…

Hi everyone! Just wanted to let you all know that our team’s aware of this and investigating. As soon as there are more updates, we’ll share them here. Thanks!

Hi from me too, @"aksmith141"! Sorry to jump in. Is it possible that your friend added this folder to their Dropbox account instead as a shared folder? Did they upload the file you mention in this folder via the Dropbox website, as well? If they open the folder on www.dropbox.com, can they see the file they added?

@"EnzoDeCastro", can you send me your ticket number here? I’ll try to locate your ticket in our system, and leave them an internal note on your behalf.

Hey @"godfreyp"! Sorry to jump in here. In general, we recommend that you don’t sync live databases with Dropbox, such as Quickbooks, as this may cause issues along the way. Most databases should have remote access methods as well, so you don't need to sync the live database. You can try uploading saved snapshots, however,…

I’m sorry to hear about this, @"jaycub". If you wish, feel free to send us more details on the issue you mention with users not having permission to view shared links, and we can take a look.

Hey @"LockDroid", hope you’re doing well. What I’d suggest is to report this here instead. If you haven’t already, please have a look at this Help Center article, too.

No problem! Please reply back to my email, when you can.

Thanks for posting this on our forum, @"RiCo67"! If you look at your system tray, do you see a small Dropbox icon close to your clock settings? If yes, I want you to click on it and clarify the syncing status it reports. In case the Dropbox icon isn’t showing at all, I’d like you to go to your Start menu instead and…