Nancy Dropbox Community Moderator

Hi from me as well, @"Cassidyhall". Did you also try Megan’s suggestion to open those links via an incognito window? If yes, are you still seeing the same error? Can you also try creating a shared link to one of your Dropbox files, and then test it via incognito mode?

Welcome back to our forum, @"william1111"! Hope you’re doing well. Can you clarify what you mean when saying that the folder keeps changing each time? Are you trying to move your Dropbox folder to different locations/directories on your external drive and the error about the .DS_Store file keeps showing? If yes, I’d like a…

Hi from me too, @"monica97"! Can you please click on the “Link for editing” option and send us a screenshot of what you see there, as well? Also, you mentioned previously that you’re able to open this link fine on your end; can you please open an incognito window on your browser and open the shared link from there, without…

Absolutely! What I meant is that when connecting your external drive to a different computer, which is still linked to the same Dropbox account though, you can only choose to back up the folders that hadn’t been previously backed up on the old device (this could be folders that have files that were updated in the meantime…

Hi @"mpbox", and thanks for posting your question here! When saying "take over", do you mean that you'd like to become the owner of the shared folder? If yes, then you'd need to ask your provider to transfer its ownership over to you. Otherwise, if the owner of the shared folder chooses to remove you as a member, they can…

Hey @"annabr", please check your email address and reply back to my message, when possible. @"nsns", I had a look at your support ticket and can see that our advanced agent replied back to you recently. I can understand your frustration though due to the delay. I’ve left them another internal note as well, so that they may…

Hi again @"Mhmd Hakam", and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

Hi @"deehat"! Please reply back to my email, when you can, and we’ll go from there.

No worries, Dave. I’m glad you were able to figure it out at least.

Hi again, @"King316"! Please check your email address, and reply to my message. I’ll see you there.

Alright. Can you also restore your browsers to their default settings and disable any browser plugins? The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser(s). If that doesn’t help either, we’ll see what else we can try.

Can you please clarify what you mean when saying you can't access the Dropbox website on your iPad? Are you unable to access the website in general, or just the Backups page?

Welcome to our Community, @"Moh118082". Can you send over more info on the issue you’re having? From what I understand, you’re unable to access your Dropbox account on your phone. Correct? If yes, can you access your Gmail account from another device, like a computer for example? Also, are you being asked for a Dropbox…

I’m sorry to hear this, @"Michael G.134". Have you reinstalled the Dropbox app on your device, and it didn’t help either? You can also try resetting your Dropbox password as an extra step, and it see if there’s any difference afterwards. Otherwise, feel free to send me a screenshot of any errors you’re getting, and I’ll…

Hey @"Dave B.5". From which platform are you accessing these files now, and the data no longer shows? Also, when the info was added previously, were you able to see it on all Dropbox platforms?

Hi from me too, @"Michael 103673". If you preview your files on a computer instead and on your web account, does the issue persist?

I’m sorry to hear about the situation, @"MarcoPaolo". Feel free to log a ticket with our support team with these steps, and send me your ticket number here afterwards. I can leave an internal note for you. Let me know when you’re ready.

Hey @"internetblue", sorry to jump in here. In case you connect your external drive to another device, then a new back up folder will be created. The original back up folder will only update if the external drive is connected to the same device used to initiate the backup. However, if your external drive is organized with…

Thanks for the extra info and the ticket number! From your description, it sounds like this is because of a permissions issue at the top level folder, but since we don’t have account visibility on the forum, I’d suggest continuing with our support team directly. I can see your case is now being handled by our advanced…

I see, thanks for confirming! In this case, it sounds like this is a result of this update (with the updated Dropbox Backup, backups from other devices will only be accessible from the web). If you want though, I can pass your feedback and comments on this directly to our team.

@"Jean361", did you all start having this issue after a specific update? What’s the Dropbox app version you’re running on your devices? Finally, can you send me a screenshot of what you see, when trying to access your local Dropbox folder?

Sorry to hear about this, @"stephenneal". Can you share with me the app version of your Dropbox app?

Thanks for the additional screenshot! You’re not trying to access Dropbox API by any chance, correct? If not, do you have any ad blockers or VPN that could be interfering with Dropbox? Are you able to access other websites normally?

@"King316", if Dropbox is trying to bill you for a subscription, and your current account is on the free Basic plan, then it’s quite possible you have a separate Dropbox account under a different email address. Besides the email address showing here, do you have any other emails that you can check? If you also look at your…

@"texasprop", just to clarify, you currently have two separate Dropbox accounts and you’d like to merge them into one, correct? If one of them is a Business account and you currently have the desktop app installed, you can try pairing them and moving the files of your personal Dropbox account over to your local Business…

Thanks for these screenshots! This is a bit odd, indeed. If you check your menu bar, do you see the small Dropbox icon at the moment? If yes, let me know its app version and syncing status. Besides this type of files, does the Dropbox app sync new files to your account online? I’d like you to add a small photo or document…

Hi @"Mhmd Hakam"! You mentioned above that you’re running this app version 198.3.7448. Please note that this is a beta app version, so I’d like you to do is switch to the stable one instead. To do this, please go here and turn off “early releases”. After that, you can download the stable app version from this link.

Hey @"Roroboo", and sorry for jumping in. Did you click on a prompt to update Dropbox Backup perhaps, before this happened?

Glad to hear that helped, @"Djbad"! Feel free to give me a nudge, if you need something else.

Thanks for the ticket number, @"rxiang"! I was able to track it down in our system, and I just left an internal note for our team to see and reach back to you.