Nancy Dropbox Community Moderator

@"Htoo ", I’m afraid we can’t provide a link to support for another service. However, I was able to locate your ticket with our support team and I’ve left them an internal note for you, so that they may reply sooner.

@"Charlie Zhang", did you open an incognito window on your browser and pasted the URL Rich attached above? You’ll need to open a brand new ticket from there and follow the prompts again.

Hey @"MA54". Are the charges from Dropbox directly or from iTunes/Google Play (you can double check this in your bank statement)? If they’re direct Dropbox payments, you can check for the 12-digit transaction ID and insert it here. It’ll show you which Dropbox account they’re linked to. Let me know what you find.

Sorry for jumping in, @"rayan kazi". Is this happening with all files (even small ones)? Can you clarify the type of files you’re trying to download, as well as the size of files you’re trying to download from the website at once?

No worries, @"zash13x". I’ve logged a ticket for you in our system. When you’ve seen it, reply back to me and we’ll go from there.

@"Christoeclear ", are you on a paid plan? If yes, you should be seeing an option to chat with our support team via this page (phone support is also available for our paid Business teams).

Thanks for clarifying that. When using Dropbox Sign, you’ll need to send over the signature request to the client’s/recipient’s email address, so that they can sign it (here are all the steps you’ll need to follow). After your client has received the signature request to their email address, they can sign it this way.

Thanks for your post, @"Aju George K."! If I get it right, you no longer see your Mac backup on the Backups page here, correct? If you click on the “Backup” option you mention instead, can you see your files then? Also, if you go to your Mac computer, do you see the folders you’ve backed up? If yes, I want you to add a…

Hey @"zash13x", welcome to our Community. From the error you’ve shared, it looks like your sharing activity has been banned indeed due to one of these reasons. I can log a ticket for you though and investigate further. Can I contact you at the email address showing here? Let me know.

Hi @"DeanGray01", and thanks for your post! Are you trying to send over your document to be signed and you’re having trouble with a specific step along the way? Feel free to send me the Help Center article you’re checking and I can have a look. Keep me in the loop.

Hi @"PHJPHJ12345", and thanks for your post. Do you mean that you cancelled your Dropbox subscription and the backup folders disappeared? What happened exactly? Can you send over more details on this? If you go to your Backups page online, can you see your computer folders there? I’d also like a screenshot of what you see…

@"achiesuk", we can’t see any account info on the forum unfortunately to double check this for you. However, did you open the page Walter linked above? Are you seeing your shared links there perhaps? If you create a new shared link now, does it show any errors? Let me know, and we’ll take it from there.

Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.

Hey Molly, just to clarify, can you see your Dropbox files when accessing your Dropbox account online? Are you logged in to the correct Dropbox account, when checking your email address here? Is that email the same as the one you see in your desktop app preferences?

@"Adropped", you can try to install an older version of the Dropbox app. However, Dropbox will automatically update it to the latest one sooner or later. Did you check the provided solution here and it didn't help?

@"Charlie Zhang", since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next. To do this, follow these exact steps and send me your ticket number here after that.

@"MountainGram", if you right click on the Dropbox icon instead, do you see an option to open Dropbox in your system tray? Please click on it and let me know if you see the app's syncing status now. If not, is there another option to quit/exit the Dropbox app? If yes, please do so and relaunch it from your Start menu >…

Hi @"sha4", and I’m sorry to hear about this issue. When checking your web Home page, do you see all of your files there or is there content missing (given that the local Dropbox folder only contains about 30GBs now)? What's the syncing status of your Dropbox app now? Have you checked your selective sync settings here, and…

Welcome back to our forum, @"sfemet"! Hope all is well. Can you also clarify the syncing status of your Dropbox app on that device? I’d also like a screenshot of the syncing icons you see next to the PDF/image files that keep being opened as a copy instead and one more screenshot of the copy you see later on. Keep me…

@"ldr", if you don’t see her updates on www.dropbox.com either, is it possible she's accidentally updating a different file under a similar name/in a different location instead? Can you ask her for the exact filepath of the file she's updating to make sure that's not the case?

Hope it’s OK to jump in, @"marci_risch"! When sending someone a file request, they can’t see the rest of the files being added to your Dropbox account, but only the ones they upload. These files are basically uploaded to a folder in your Dropbox account that they can’t access. If you want them to have view-only access to…

Hmm I see. If you upload a small text or image file via the desktop app instead, does it sync normally to the Dropbox website? Also, the empty files that you mention, can you tell me their file extension? If you check your desktop app’s Sync history and Activity tabs, do you see any errors?

Thanks for posting on our forum, @"StenApp"! Let’s have a look. First off, have you taken a look at this Help Center article regarding high CPU usage? If not, please check it and let me know if any of the info there seems to help. If not, I’d like to know your Dropbox app’s version. You can also try uploading a very small…

@"Benhart78", Megan has sent you an email to the email address showing here. I can see you’ve replied to her though, so she’ll get back to you as soon as possible.

@"Digital323", it may take some time to see the updated space on your Dropbox account. Is everything OK now?

@"Christine2024", hope it’s OK to jump in. Have you also checked the version history of these files? Does it show more details on the temp files that keep being created? Feel free to upload a screenshot of what you see.

Thanks for posting on our Community, @"Mcc49"! Can you please clarify what type of files are the ones you’ve saved in your iTunes Library? What's their file extension? Also, do you have the Dropbox desktop app installed on your new laptop? If yes, you can try to copy these files from your external hard drive to your local…

@"avidstraaf", are you also using iOS Messages or is this happening on another app? Is this happening with all shared links, or specific ones that end in "raw=1”?

Glad I could help a bit! I totally understand though, and I’ve made sure all your feedback has been shared with our team.

Hmm, I see. Since you’re already in touch with our support team, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum. I’ve located your ticket in our system and also left an internal note for them to see. They should reply to you as soon as possible.