Nancy Dropbox Community Moderator

Thanks for clarifying! In this case, you’ll need to compare the two versions of files you have on Dropbox and OneDrive and manually consolidate them. Did you copy all of your OneDrive files over to Dropbox at once? I’m wondering if something happened during the transfer on your computer and interrupted the process.

Glad to hear you don’t face the same issue on another browser, @"mmpartee"! Did you check Chrome for any pending updates and also cleared its cache? Restoring your browser to its default settings and disabling any browser plugins may also help.

Thanks for confirming that! Do you have an example screenshot of what a recipient is seeing on their end perhaps? There should be an option to ignore the login prompt and continue to viewing your shared link. Also, are your recipients seeing this on their mobile browsers or even on a computer, as well?

Thanks, @"vibraphonusrex"! I’ve found your ticket and also left an internal note. I can see our team has emailed you in the meantime, as well.

Thanks for posting this on our Community, @"mmpartee"! Since you mention this is happening on your Chrome browser, I’d like you to test this behavior on a different browser as well, and let me know if anything changes. One more way you can check this is via the incognito window of your Chrome browser, as it’s free of…

@"PhilW1", are you sure you didn’t follow these steps instead to share this file with other users? It sounds like this is happening in your case. Let me know, and we’ll take it from there.

Hi everyone! Before looking into this further, can you all check this user’s solution here, and let me know if it helps any of you? This will help us isolate the issue more.

@"vibraphonusrex", feel free to send us your ticket number if you want, and we can locate your ticket in the system to leave an internal note to our support team.

@"Matt_M24", if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app? I’d like to see if that’ll help you in any way.

Thanks for that! Is this happening with other types of files besides PDFs? Like image files, for example?

@"pedrothehuman", can you take a look at Hannah’s post above and also provide the info she had previously asked the original user? Let me know when you’re ready.

Thanks for posting on our forum, @"Laurent N.1"! Do you mean that Apple shows a notification the file has been successfully added to your email, even though it hasn’t? Can you send me a screenshot of that notification? Can you send me one more screenshot of an example corrupted file and how it appears on your end? Finally,…

Welcome back to our Community, @"NCMonsterTree"! Hope you’re well. Can you clarify how exactly you transferred your files from OneDrive to Dropbox? What steps did you follow to do this? Let me know, and we’ll take it from there.

@"Bill_Richards", one more question; did you recently move any files from Dropbox to Google Drive by any chance, without making them available offline on Dropbox first?

Hi from me too, Alex! Can you send me one more screenshot of what you see right after clicking on the “Sign in with Dropbox” button?

Hi @"Rmorris8", sorry to jump in. Just to clarify, was the file opening in Word for the web directly previously, and now it opens a preview on www.dropbox.com instead? Feel free to send me a screenshot of what you see when clicking on the shared link of a test file, and I’ll take a look.

@"abueljebain", to change the email address of your Dropbox account, you can follow these steps.

Thanks for the screenshot! I‘d like you to ’click on the “Go to notification settings” option and disable the notifications for your desktop app. After that, please restart your computer and re-enable them. Does that make a difference?

@"macnutz", after you’ve managed to log into your old Dropbox account, you’d need to update the email address indeed to make sure this doesn’t happen again. As for your ticket, can you tell me where you’re having difficulty exactly? Did you open another browser where you’re not logged into any Dropbox account to submit it?

Just to clarify, if you check your menu bar again, close to your clock settings, there’s no Dropbox icon there? What if you open your Finder > Applications folder, and relaunch the Dropbox app?

That’s interesting. The files within .tmp.driveupload, do they also have the blue rotating icon next to them? The reason why I asked you about other cloud services before is because Dropbox doesn’t normally have a green syncing icon with an underlined checkmark, so I’m wondering if it’s Google Drive that's trying to sync…

Thanks for the additional info and the screenshot! I had a look into our system, and was able to locate your latest ticket, which seems to have been escalated to our specialized team. Since we don't have any account visibility on the forum, I’d suggest continuing with them directly. However, to make sure our team looks…

No problem at all!

Even in this case, you can start typing, right after clicking on the “All events” option, and you should see the search results change according to what you’ve typed. I know it can be a bit confusing, as there’s no text field indeed.

Thanks for posting this here, @"macnutz"! From what I understand, you’re referring to this one-time security code. If you’re still signed into your Dropbox account on the mobile app, can you please check your notifications? It’s possible you’ll be able to find your one-time code there. Otherwise, you’ll need to log a…

I’m just asking because if you enter the email address of the recipient, then you’re basically sharing the folder with her Dropbox account, which will require her to sign in by default. Can you please test this with a different folder that’s not shared with anyone and click on the “Create and copy link” option without…

Sorry to hear about this, @"jupiterfarmer". First off, I’d like you to send me your ticket number here and I’ll check it for you. Other than that, which computer folders are you trying to back up exactly? I'd also like a screenshot of the plan you see on this page. Keep me posted for any updates.

@"CMM27", if you go back to your Events page and click on the “All events” dropdown menu (on the right side of your screen), you can type in “paper” and select the relevant deletion events, so that you can restore your Paper docs without scrolling all the way down the list. Let me know if that helps at all.

Alright, let’s check one more thing; if you go to your Shared tab here, are you seeing this folder in the list, along with an option to re-add it to your Dropbox account?

Hi @"Bill_Richards"! Out of curiosity, are you using any other cloud services/apps on your computer that could be interfering with Dropbox?