Nancy Dropbox Community Moderator

Hi @"sleddog", and thanks for posting about this here. Can you upload a screenshot of the hourglass you mention? If you hover over the Dropbox icon instead, can you see its app version? Keep me in the loop.

Sorry for jumping in, @"ekmaster23". Can you take a look at this Help Center article and let me know if it helps narrow down the issue? It outlines all possible reasons why this may be happening.

Hey @"xdkatethegreat"! You don’t need to worry too much about the email address of that account. You can open the ticket with the steps Rich provided above and insert the email address of your current Dropbox account (the one linked to your Community profile here), while explaining the situation in the email you’ll leave…

Geen zorgen, @"Annette161979". Ik heb een ticket voor u geregistreerd op dit e-mailadres. Reageer hierop, dan zullen we dit verder onderzoeken. -------- No worries, @"Annette161979". I’ve logged a ticket for you to this email address. Please reply to it, and we’ll look into this further.

@"Sillebille", do you have access to this email address? I can message you there directly and further assist. @"angelahaley", I checked our system and I can see you have a ticket with our support team, which has been escalated to our specialists. Since I understand your frustration, I’ve left them an internal note to get…

Welcome back to our forum, @"mlon"! Let’s gather a few info first. Are you seeing the small Dropbox icon in your system tray? If yes, I’d like to know the Dropbox app’s version and syncing status.

Hallo @"Annette161979"! Heeft u misschien nog andere e-mailadressen? Heb je gecontroleerd of je daar een bevestiging van de upgrade hebt ontvangen? Heb je ook rechtstreeks geüpgraded via www.dropbox.com of iTunes/Google Play? ------------- Hi @"Annette161979"! Do you have any other email addresses perhaps? Have you checked…

Thanks for posting on our forum today, @"jolberding"! Can you send me a couple of screenshots of what you see while using the Adobe + Dropbox integration (when it comes to seeing the top lever folder and your Dropbox’s name)? That'll help me look into this further. Ping me, when you’re ready.

Hey @"arshia m.", did you see Walter’s post above?

Hmm, it doesn’t look like this is your General tab; can you click here and send me a screenshot of the setting I mentioned in my previous post?

Thanks for the screenshots, @"rwright", and sorry for jumping in. Can you send one more screenshot of what you see on this page, when scrolling down to the “Online-only files on Mac” section?

Thanks for all the updates! Appreciate it. Can you try to quit and relaunch the Dropbox app as the next step? Have you also restarted your device since the issue started?

Hi @"Jalby"! Thanks for your post. I’m afraid what you’re asking isn’t possible. At the moment, it’s only possible to change the sharing permissions of a specific member to the whole folder. In this case, this file will need to be placed outside of this folder and shared separately with view-only permissions instead. Hope…

Thanks for posting on the forum, @"giselbert74"! If I get this right, you noticed this issue right after installing the Dropbox app on your new Mac computer and the context menu options never worked properly there, correct? What’s the app version and syncing status of your Dropbox app? Also, can you clarify the Dropbox…

Phone support is currently available to paid Business teams, @"foodservices ". If you check your bank statement though, are you seeing direct Dropbox charges or a payment coming from Google Play/iTunes? If this is about a direct Dropbox transaction, I suggest following these steps to contact our support team. Send me your…

I’m afraid this isn’t possible. However, I’ve made sure your feedback has been passed on to our team, so that they can see how this affects you.

Hey @"Nicholas M.5", hope it’s OK to jump in. One thing to clarify; if the Dropbox app isn’t installed on your computer, can you tell me how Goodsync syncs the folder you mention to the same folder on the desktop within Dropbox?

@"MA54", if your payment details were found linked to the Dropbox accounts of 20 different users/people, then it really sounds like your billing info has been compromised and your bank will need to investigate further. Without manually upgrading your Dropbox account and inserting your payment details in the system, it is…

Hey @"lasource", hope it’s OK to jump in. Can you uninstall and reinstall the Dropbox app on your device, and let me know if the issue persists? If it does, we’ll check this further.

Thanks for posting this here on the Community, @"JeromeD1". Do you remember if those .key files were present on the specific device in the past? Since you’re running the beta app version on your desktop app (200.3.7010), can you clarify what’s the app version you see on the rest of your devices? Are they also running the…

Hi @"Onvibe", and thanks for posting on our forum! Regarding your first point, are you seeing any discrepancies when it comes to file/folder size on Dropbox in comparison to other third party apps or what appears locally on your computer? If yes, please send over more details to investigate further. As for file count, if…

Thanks for posting this on our forum, @"Duncan00"! Can you clarify what’s the current location of your local Dropbox folder, as it shows under the Sync tab of your app preferences? Also, if you look at your computer’s menu bar, do you see the small Dropbox icon at the moment? What’s the syncing status it reports? Finally,…

@"wesc", please check your email address and reply back to my email. I just logged a ticket for you. Thanks!

Bedankt voor het verduidelijken! Kan ik dan een ticket voor je aanmaken en verder onderzoeken? Ik kan u een bericht sturen naar het e-mailadres dat hier wordt weergegeven. Vind je dat goed? ----------- Thanks for clarifying! Can I log a ticket for you then and investigate further? I can message you to the email address…

Hi from me as well, @"lvdw55"! What do you see now on your desktop app, when trying to edit your files with OpenOffice? As for your iPhone, if OpenOffice isn't available to be installed there, you'll need to find another third party app instead in order to edit those files on your mobile device. After that, you can open…

Welkom op het forum, @"Ed1969". Heeft u misschien nog andere e-mailadressen? Heb je gecontroleerd of je daar een upgradebevestiging hebt ontvangen? Ik vraag me af of er in plaats daarvan een ander Dropbox-account is geüpgraded, dat is gekoppeld aan een ander e-mailadres. Houd mij op de hoogte voor eventuele updates.…

Sorry for jumping in, @"alagila19"; I’ve just logged you a ticket. Please reply back to it, when possible.

Thanks for that, @"theeconomist1". I located your ticket in the system and left an internal note for our team. From what I can see, our agent has also sent you a recent email, so please take the time to check it, as well.

That's great, @"Charlie Zhang"! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

While, in general, we don’t recommend installing an older app version, you can find all of them on this page and test if the issue doesn’t persist on a different one.