Nancy Dropbox Community Moderator

Hey @"NDR2"! Hope you don’t mind me jump in. Can you please send me a screenshot of how these files show within your local Dropbox folder? I’d like to double check their syncing icons, and see what else we can try.

Hey @"Angry Beaver". Can you also take a look at this Help Center article, and let me know if the info there helps?

Hi @"gthompson19"! Hope you’re doing great and thanks for posting here. If you click on your avatar again, do you see a “Manage account” button instead? Do you see details on your account’s billing, if you click there? And if yes, are you seeing direct Dropbox charges or an in-app payment? If not, is it possible you’re…

Hey @"Machaut2024", sorry to jump in here. When talking with Microsoft, did you ask them perhaps if it’s possible to remove the Snipping tool from your device (since I understand you’d rather not use it)? This could perhaps resolve the issue you're having with Dropbox, as well.

No worries. Please let me know if something happens again this time, and we can have a look.

Hi everyone! I just wanted to mention that our team is currently working on a fix, so they’ll update you here as soon as possible. Thanks for your patience.

@"Architetto D.", can you also clarify the app version of your Dropbox app? You should be seeing this when hovering over the Dropbox icon in your menu bar. Thanks!

Thanks for your post here, @"dazzlr_". If you close the cookies and “Sign in with Google” banner at the top part of the page, are you seeing any options to ignore the sign up prompt and continue to the Dropbox website directly? If you’ve shared a link with a user that has no Dropbox account, they should still be able to…

Sorry to hear about your experience, @"shadlx". To look into this further, and log your feedback with our team, can you open your desktop app preferences and go to your Sync tab? I'd like you to clarify what's the current location of your local Dropbox folder that shows there. From the syncing icons you mention, it sounds…

Thanks for your post here, @"juan88"! It sounds like you could use our Dropbox Backup feature. However, for that to work and back up your folder automatically, said folder should be located under your computer’s Home folder instead. This way, you won’t need to manually copy your updated files/folders within the local…

Thanks for these screenshots, Liz! Did you test this via a different browser as well or incognito mode, and the same thing happens?

@"Sligo Woody", do you mean that your Dropbox app is now backing up your Downloads folder? If yes, you should be able to turn this off with these steps.

Thanks for posting this here, @"Liz Falconer". Can you send me a screenshot of the error you’re getting on the Dropbox website and your desktop app? Is your desktop app functioning properly other than that? Have you also tried different browsers and they report the same error? What if you connect to another network (in…

Perfect! I just sent you an email. Please reply back to it, @"dadamanga", and we’ll look into this further.

Welcome to our Community, @"cpagh71"! Hope you’re well. If you’re on Dropbox Sign Standard or Premium, you can use our Signer Access Codes feature. Please check this page for more info. Let me know if you need something else, though.

The page I linked above should be showing you the email address that's linked to your Dropbox account/Community profile here on the forum. I just wanted to make sure you can access that email address before messaging you there directly. We'll look into your other Dropbox account after that.

I’ve removed your transaction ID from the forum, just in case. Are you seeing any option on your bank statement to get the full transaction ID and see more details on the transaction? If not, then no worries. I can open a ticket for you to this email address, and we can check this internally.

Sorry to jump in here, @"dadamanga". Just to clarify, are you being billed directly from Dropbox? If yes, then please check your bank statement to locate your 12-digit transaction ID. Then, I’d like you to go to this page and insert the ID in the given field to see the exact email address that's linked to your charges.…

Hi @"Leigh19"! Hope you don’t mind me jump in. Can you please try Jay’s suggestion above, merely as a test? We’d just like to see if those steps will make any difference. Also, can you send me the syncing status and app version of your desktop app? You can locate the latter by hovering over the Dropbox icon in your system…

Hey @"rp12"! Are you seeing the same thing on a different browser or incognito mode?

Thanks for the screenshots and the clarification! Are you unable to access those files just from a specific device, or all linked devices in general? Can you clarify the OS of any device(s) on which you can’t access your backup files?

Hi from me too, @"ale0805"! Hope it’s OK to jump in. Can you please clarify what kind of update was it that you referred to above? Was it an automatic update of the Dropbox app, or did you take any steps on your end? I’m asking because the “My files in Dropbox” folder can be created on your desktop app due to this reason.…

Hi from me as well, Cristina! Have you also tried an advanced reinstall, by any chance?

Thanks for posting about this on the forum, @"leolaurettimusic". Besides the “Request files” option, are you seeing other Dropbox options in your context menu, like “Share”, “Send a copy” etc? Besides that, I’d like to know your OS version, as well as the syncing status and app version of your Dropbox app. Let me know, and…

Hahaha, might be! Perhaps you can give these steps a go and see if they make any difference (only if you're not on a free Basic plan with more than 3 devices currently linked): 1) Clear the cache on your Dropbox app. * Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen * Tap the gear…

Hey @"MC3B"! Your team admin will need to follow exactly the steps Rich linked above, so that your Dropbox account may be converted again to an individual one, along with your previous personal files. If you wish, you can go ahead and re-upgrade your account to a Plus plan then. If they choose to delete it instead, upon…

@"Rinconman", after restarting your device, did you follow the same steps again, and there’s no Apply button showing still? Are you seeing any other options perhaps?

Hey @"Teamownerali", sorry to jump in here. All new teams should indeed have this update enabled automatically. However, since we can’t see account info on the forum to fully understand why you’re not seeing this, I’d suggest getting in touch with our support team, so that they can investigate further and check details of…

Glad to hear the original issue has been solved, @"dvorakoa"! When it comes to the previews of your image files on the mobile app, are these files larger than 100 MB or 50 megapixels? If yes, it’s expected that they’re not previewing like the rest. As for the new syncing icons that you see, can you please go to your app…

Welcome to our Community, @"benreed"! Are you facing the same issues even after a computer reboot? Also, to clarify, did you click on the Start menu from your taskbar, went to Settings > Apps > Apps & features, and the Dropbox app doesn’t show there at all among the rest of your computer apps? If not, which Dropbox app are…