Nancy Dropbox Community Moderator

Hey @"DropBilly"! Thanks for your post. When sharing a Dropbox link with other people, they don’t need a Dropbox account to access it; that’s true. Have they forwarded you a screenshot of what they see though, when trying to open it? Feel free to post it here, so that I may have a visual (you can mask any personal info…

I wouldn’t suggest this for now. One more thing I’d like to ask though is whether you were asked to pick the location of your Dropbox folder once reinstalling the Dropbox app. If yes, did you choose your previous/existing location? I’d like to gather as much info as possible and check this with our team.

Really glad you were able to sort this out, @"1839744"! Thanks for the ticket number, @"VirageSonore"! From the Dropbox location you mention, it looks like you’re on File Provider indeed. I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you…

Hey again, @"Xariel"! Can you right click on each of these folders, go to their Properties and send me a screenshot of what you see? Before reinstalling Dropbox on your device, did you completely remove the app from your computer? If yes, did you also delete the local Dropbox folder after that?

Out of curiosity, do you have any third-party apps that are accessing the files within your local Dropbox folder? Do you remember when this issue started more or less and if there was a specific update back then, right before you noticed this behavior? Finally, I’d like you to right click on your Dropbox folder, click on…

Hi @"jasongitar", and thanks for your post. To clarify, do you wish to search specific images based on their filename, or for the people you share them with to be able to search them instead? If the latter, how are you sharing this folder with them? Via email or via shared link? Also, what’s the Dropbox platform you (or…

Hey @"nitinsirsat". Please check your email address, and reply to me when you can. I’ll be waiting for your response.

Hi @"Philip Kapadia", and sorry for the late response. After checking with our team as well, there should be indeed a progress bar when downloading/exporting your files from the mobile app. Are you still unable to see it? If yes, I’d like to know the Dropbox app version you’re using.

Thanks for posting on the Community, @"anastrophe"! Can you send me a full screenshot of what you see on your end, so that I can guide you from there? I’d also like to know the OS version of your computer, as well as the app version of the Dropbox app that’s installed on it. Keep me in the loop.

@"1839744", sorry for jumping in. Can you please double check what Hannah asked above about being on File Provider and let me know if that’s indeed the case? You can verify this via the Sync tab of your app preferences. What’s the Dropbox folder location you see? Keep me posted.

Thanks for that, @"Scanmaster". I found your ticket and left an internal note. I can see though that one of our support agents has already replied back to you. Please take some time to review their reply and respond back.

Hmm, I see. Can you also check your Chrome browser and make sure there aren’t any pending updates? If there are, make sure to install them before trying again. I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security…

Sorry to jump in here, @"dropitlikeitshot1". Can you also upload a screenshot of what you see when trying to access one of your offline files? I'd like to have a visual and investigate further. Also, can you provide the filepath of said file? You mention that these are backup files, but are they located within a folder…

Sorry to hear the same thing’s happening to you, @"Kimberly5111". Do you mind sending a screenshot of how this folder appears within your Dropbox folder, and what you see exactly when trying to delete it? Also, out of curiosity, are you able to delete the files that are stored within?

Hey @"Baris Karapelit", sorry to jump in. The error you’re seeing is most likely due to the size of file you’re trying to upload indeed. Have you tried to upload a much smaller file? For example, an image file or a document? Does this work properly or do you still get the same error?

Hi @"Nathan S.16", and thanks for posting about this on our forum! If the issue persists even after quitting the Dropbox app, then this may have to do with your Mac device indeed, rather than the Dropbox app. Let’s check a few things first, though. First off, what happens exactly when trying to rename the file? Is the…

Thanks for reporting this on our forum, @"Skarcio"! This is interesting, indeed. Are you encountering the same thing from different browsers or an incognito window? What if you click on the folders appearing in the sidebar? Can you see their contents then or do they still show blank? Keep me posted for more updates.

@"Scanmaster", can you send over the ticket number you should’ve received after submitting your support request? I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.

Hey all! Can you make sure you’re running the latest v378 app version and let me know if the issue persists?

Hey @"MustangSally ". The system tray is located at the bottom right part of your screen, where your clock settings should be showing. There should be a small Dropbox icon there.

Hi @"ZGM", and thanks for posting about this on our Community. I’ve gone ahead and forwarded your feedback to our team directly. This way, they can see your comments here. Feel free to give me a nudge for anything else.

Hi @"Xariel", welcome to our Community! What you mention is quite odd indeed. Can you send me a screenshot showing the two Dropbox folders you see with their syncing icons? What’s their filepath on your computer? I’d also like to know the syncing status and app version of the Dropbox app there. Keep me posted.

Hmm, I see. Can you quit the Dropbox app as the next step, restart your computer and then relaunch Dropbox, as well? Is the app still stuck syncing those two files? Please also make sure that your Dropbox app has full-disk access (by following these steps).

Hi again, Duncan! One more thing I wanted to ask before taking you to email; have you also tried these steps to restart your Finder? Do they help at all?

Welcome to our Community, @"bmers"! Hope you’re doing well. Have you checked your Dropbox app’s Sync history and Activity tabs? If you open your Finder > Dropbox folder, do you see any files/folders with a rotating syncing icon? Let me know what you find.

Hey @"Ripples88". The Dropbox website doesn’t show any syncing icons anyways, so it’s normal to not see any there. Regarding your desktop app though; are you seeing the Dropbox icon in your system tray? Can you let me know your app’s version and its syncing status? 

Thanks for your post, @"Film Rescue". Just to clarify, is the option missing from the context menu on your desktop app? Can you send over a screenshot showing where you were previously seeing the "send a copy" button exactly? Finally, is this the only option you’re missing from your Dropbox account? Let me know, and we’ll…

You’re all set, @"xdkatethegreat"! I’ve left our team a note, and they’ll get back to you as soon as they’ve reviewed your case.

Hmm I see. Since you mention this is mostly happening for files they don’t access (and which I’m assuming they don’t need to have synced locally), I’d recommend removing them from their Dropbox app with selective sync. This won’t affect the files at all; they’ll be visible online but not locally on the computer, so this…

Hey again, @"Jalby"! I can’t tell for sure if what you asked above will be possible, but I’ve passed your feedback to our team. Also, about your question here “Is there a way to save a document to the dropbox app so you can see real time changes to a view-only file?”, can you clarify what you mean exactly?