Nancy Dropbox Community Moderator

Hi from me as well, @"mstomasik". Can you send over a screenshot of what you see on your end, when the scan gets stuck? Also, is "Auto Capture" set to On or Off? You can check the status of Auto Capture by looking at the "Auto" icon at the top when capturing a scan.

Hey @"ashantirae12"! Is this happening on Dropbox Sign for you, or when using the Signatures tab (while being signed into www.dropbox.com)? Have you already tried to switch browsers/test this via an incognito window, and if yes, did that seem to help at all?

Hey @"bbogdan". Hope you don’t mind me chime in. Can you clarify what’s the file extension of the files that get uploaded into Dropbox after you’ve scanned them? I’d also like a screenshot of how they appear on your end then.

Are you referring to the lack of syncing icons when it comes to your second computer/PC2 perhaps? If yes, can you please check that device and let me know the syncing status and app version of Dropbox there? Also, if you try to open one of these files, do they open normally? Have you tried restarting your computer, and no…

Hi @"Belm", and thanks for posting on our forum! If you go to your Apps tab here, and scroll down to the "Default editing apps” section, are your Microsoft files set to open with “Word for the web” and “Excel for the web” or are they set to “View on www.dropbox.com”? If the former, please take a screenshot and upload it…

Hi @"LevelUp", I’m sorry to hear about the situation. As a first step here, I’d like you to send me the ticket number from your support interaction. This way, I can have a look as well, and see if there’s something else we can possibly suggest as a workaround here. Give me a nudge, when you’re ready.

Glad you were able to figure this out! I’ll be here, if you need something else.

Thanks for clarifying the syncing status! As for the file count, can you please right click on your Dropbox folder, go to “Get info” and send a screenshot of the next window you’ll see? This may indeed not be the cause of the issue, but it’ll give us a rough idea of what may be happening. Let me know, and we’ll go from…

@"ThisHighUp", when relaunching your Finder, did you follow these exact steps? Other than that, have you performed an advanced reinstall of the Dropbox app?

Thanks for checking this, @"shadlx"! In this case, what I’d suggest next is to update your Dropbox app to the latest stable version instead of the beta one. To do this, you’ll need to disable early releases here, and then download our stable version from this link. Let me know if that seems to help.

Hey @"Bittobetty", sorry to jump in here. Can you also share with me the syncing status and app version of your Dropbox app? I’d also like to know how many files your desktop app is currently syncing. Any file count larger than 300k that syncs locally on the Dropbox app may cause performance and syncing issues, so I’d like…

Excellent! Thanks for the screenshot, @"gthompson19". So, by the looks of it, you’re still on a Plus subscription (since you still have 2TB of available space). Now, as you had initially upgraded your Dropbox account via the App Store and you’ve now cancelled your in-app plan, you’ll need to wait till the end of your…

I’m sorry to hear about this issue, @"diamondblend". Let’s have a look. Can you clarify what you mean when saying the 400 error appears for every file you open? Is this happening with your own Dropbox files, besides the ones you access via shared link? If you check the shared link that was resent to you now, are you still…

Hey @"FiggleWiggle"! Did you reinstall the Dropbox app on your phone with these steps and it didn’t make a difference? If not, can you send me a visual of the notification you keep receiving? I’d also like one more screenshot of the permissions you’ve enabled so far, to have a closer look. Let me know when you’re ready.

Sorry to hear this, @"BDesa". Feel free to send over any ticket numbers you may have, and I can take a look for you.

Hi @"alejandro" Q, and welcome to our Community! Is this happening with a single PDF file or with all of them? Can you describe to me the steps you’re taking exactly to open your PDF file with Adobe Acrobat? Feel free to send any screenshots that may help troubleshoot this further. Give me a nudge, when you’re ready.

Thanks for posting this on the Community, @"lkhewitson". Can you ensure she’s also added no-reply@dropbox.com to her email contacts? It may help in some cases. In her feedback, she mentioned that she’s closed her own Dropbox account. Did she mean that the account has been deleted? If yes, keep in mind that users that have…

Hey @"pkliegl"! Hope you’re doing fantastic. Can you please check the email address on your mobile app once again, and compare it with the one you see on your desktop app? I’d just like to make sure there isn’t even the slightest typo, in which case Dropbox would perceive this as a new separate account with no files. Are…

@"SDRSF123", I’ve merged your post here, as it’s similar to the issue discussed in this thread. Can you please check Hannah’s post above, and let me know what’s the file count that your Dropbox app is syncing? Is it possible it’s more than 300k files, which could potentially cause a syncing issue?

Thanks for giving that a go, anyways! Just to clarify, do you wish to switch to a direct Dropbox plan instead of an in-app/iTunes subscription? If yes, please send me one more screenshot of what you see on this page, and I’ll have a look.

Thanks for giving that a go! In this case, this sounds like expected behavior. When a file is online-only on the Dropbox app, what you’re seeing is basically a placeholder of the original file on your device. So, you’ll need to select the option to make it available offline first, before being able to open it. Unless…

Hi from me too, @"luispedroferreira". “Shared”, in this case, is mostly referring to the status of a folder vs “unshared”. So, even if you can only access a shared folder and no one else, it still remains shared until its status has been changed and it’s been unshared by the owner (in this scenario you). Since you’re still…

Hi @"susan f.19"! Sorry to hear you’re having the same issue as the OP. I’m guessing that, besides reinstalling the Dropbox app, you’ve also restarted your computer and it made no difference, correct? Is this only happening with the Dropbox files in your File Explorer, or with all files in general? What happens if you…

Thanks for the screenshot! If you right click on one of the files with the grey cloud icon next to them, and choose “Make available offline”, are you able to open them normally, once their syncing icon becomes a green checkmark instead?

Hope it’s alright to jump in here, @"KerryAbr"! Since you’ve already received a pro-rated refund for your previous subscription, then your Dropbox account will go back to a free Basic plan upon your removal from the Business team. Rest assured though that no data will be deleted or removed from it. The only thing that may…

Sorry to jump in, @"Frida_TCG". Can you provide more info on what’s happening in your case exactly? Are you also having trouble when overwriting InDesign files? Is this only happening with specific files, or with all Dropbox files you’ve created shared links for?

I’m sorry to hear this, @"amotawi". Can you also send me a screenshot of any errors you may be getting? I’d also like one more screenshot showing the syncing icon(s) next to the files you can’t open. Finally, what’s the syncing status and app version of the Dropbox app on your device?

Hi @"DMJS"! I’d also like to ask if you’ve tried a mobile browser on your mobile device. Does that make any difference when trying to access your folders online?

Hope it’s OK to jump in here, @"kenternst". Just to clarify, have you also tried completely reinstalling the Dropbox app on these devices (with these steps), and the issue still persists? Before reinstalling the app, please make sure you're not on a free Basic plan with more than 3 devices currently connected.

Hi @"Clifford_B"! I found this Help Center article on view-only conflicts, in case you’d like to have a look. Other than, if you go to your All files page here, do you only see the conflicted copy of your “Long Wittenham Parish Council” folder, or is there also the actual original “Long Wittenham Parish Council” folder…