Nancy Dropbox Community Moderator

Thanks for the additional screenshot! You’re not trying to access Dropbox API by any chance, correct? If not, do you have any ad blockers or VPN that could be interfering with Dropbox? Are you able to access other websites normally?

@"King316", if Dropbox is trying to bill you for a subscription, and your current account is on the free Basic plan, then it’s quite possible you have a separate Dropbox account under a different email address. Besides the email address showing here, do you have any other emails that you can check? If you also look at your…

@"texasprop", just to clarify, you currently have two separate Dropbox accounts and you’d like to merge them into one, correct? If one of them is a Business account and you currently have the desktop app installed, you can try pairing them and moving the files of your personal Dropbox account over to your local Business…

Thanks for these screenshots! This is a bit odd, indeed. If you check your menu bar, do you see the small Dropbox icon at the moment? If yes, let me know its app version and syncing status. Besides this type of files, does the Dropbox app sync new files to your account online? I’d like you to add a small photo or document…

Hi @"Mhmd Hakam"! You mentioned above that you’re running this app version 198.3.7448. Please note that this is a beta app version, so I’d like you to do is switch to the stable one instead. To do this, please go here and turn off “early releases”. After that, you can download the stable app version from this link.

Hey @"Roroboo", and sorry for jumping in. Did you click on a prompt to update Dropbox Backup perhaps, before this happened?

Glad to hear that helped, @"Djbad"! Feel free to give me a nudge, if you need something else.

Thanks for the ticket number, @"rxiang"! I was able to track it down in our system, and I just left an internal note for our team to see and reach back to you.

Hi @"Ed1955", and thanks for posting on our forum! You mention you can no longer drag files within the root Dropbox directory; are you able to do this for subfolders instead? Also, to make sure we're on the same page, you’re talking about the Dropbox website, correct? When was the last time this feature was working for…

Thanks for posting on our Community, @"jamesalexander2347"! Are you seeing the same thing via an incognito window, too? Have you also cleared the cache on your Microsoft Edge and Chrome browsers? Keep me in the loop.

@"Copperheadproduction", besides the offline/online-only options, do you see any other Dropbox options when right clicking on your files? If not, I’d like you to check your system tray and let me know if a small Dropbox icon appears there and what its syncing status and app version are.

Thanks for posting here, @"skuchukh1"! Are you looking at the same Dropbox account on your desktop app and online? If yes, I’d like one screenshot of the files within your local Dropbox folder, and one more showing what you see online (in the same filepath where your files should be showing). Let me know when you’re ready.

Hmm, I see. Can you upload a screenshot of the error you’re getting, as well as the actual location of the Dropbox folder on your d:\ drive? I’d like to have a visual and check what else we can try.

Thanks for the screenshots, @"Catalina1"! For the Backup update to finalize, Dropbox needs to turn off computer backup and then back on, which can explain why your Mac device appears to be unlinked at the moment on your Backups page. However, can you please go to your Events and Deleted files page, and send me a screenshot…

Yes, you’re correct; unlinking and logging out of the Dropbox app are basically the same thing (sorry, I should’ve clarified above). About the error message you mention after assigning the Dropbox folder to your d:\ drive again, can you select the parent folder of the filepath, like in the example I mentioned above ("if…

Thanks for the additional info! Unless you’ve tried this step already, can you perform an advanced reinstall as well, and let me know if it helps?

Thanks for your post, @"Catalina1"! Let’s check this. Can you clarify the current syncing status and app version of your desktop app? From your screenshot, it looks like Dropbox is trying to update the Backup feature, but the update hasn’t finished just yet. I’d also like a screenshot of what you see when clicking on this…

Thanks for posting about your issue on the forum, @"jtmcadams"! Let’s have a look. Can you clarify what’s the current filepath of your local Dropbox folder? Feel free to send me a screenshot of the error message you’re getting, too. When saying there aren't any Dropbox services running when trying to uninstall, do you mean…

Hey @"LHolmes20"! Hope it’s OK to chime in. For billing issues, we suggest contacting our support team indeed, since we don’t have account visibility on the forum. Can you please follow these steps to log a ticket directly with them? Feel free to send me your ticket number here afterwards. If you face any issues though,…

Thanks so much for your kind words, @"annml"! We’re glad we were able to help and that everything seems to be working now. You can always give us a nudge, if you need something else.

Oh, I see. Have you reached out to Microsoft about this, so that they can further help?

Thanks for the screenshots! If you click on the small arrow instead that appears in your system tray, can you see the Dropbox icon then? Also, the files that you’re unable to edit, are they shared with any other Dropbox users, by any chance, or are they personal files?

Welcome back to the Community, @"torrmundi"! Has your Dropbox app finished syncing, since you reinstalled it on your device? If your d:\ drive has the most updated copies of your files, and you don't need the copies that have synced to your c:\ drive, you can pause the app's syncing, unlink it, delete the Dropbox folder…

Hey @"BCNJrealtor"! Thanks for posting about this on the forum. When checking the name of the videos you’re trying to upload, do they have a file extension, like .mp4 for example? If not, try renaming them and add a file extension at the end of the file. Does the issue persist after that? If yes, please send me a…

Hope it’s OK to jump in, @"Mikecos". Can you send me a full screenshot of what you see on your computer now? Are you just having trouble with Word documents, or Excel sheets/PowerPoint slides, too?

If you look at your computer’s system tray, can you see a small Dropbox icon (close to your clock settings)? If you click on it, it should mention the current syncing status at the bottom. Other than that, if you open your local Dropbox folder, do you see any syncing icons next to your files? If yes, I’d like to know what…

Hi from me too, @"mipui"! Can you please upload a screenshot of your sharing settings on the Admin Console, plus one more showing what you see when creating a new shared link and going to the link’s settings? I’d like to have a visual and further assist.

Hi again, @"knnnn"! Please check your email address, and reply back to my message.

Thanks for posting on our forum, @"Djbad"! Are you experiencing the same behavior if you download the file via a different browser, as well? Feel free to send over a screenshot of what you see. Also, to clarify, are you downloading the file from a shared link, or has it been saved to your own Dropbox account? Regarding the…

Thanks for posting this here, @"MrsBearshark". As a first step, can you send me a screenshot of what you see when opening a file on your Dropbox app to edit it? Also, what’s your Dropbox app’s syncing status and app version? Let me know, and we’ll go from there.