Nancy Dropbox Community Moderator

Hey @"SenB"! Sorry for jumping in. I’d like to clarify something (and apologies if you’ve already mentioned it). Before the crash occurred, had your desktop app synced everything to your account online? Had you checked www.dropbox.com at some point to see if your updates had synced there, or checked the Dropbox icon in…

Hey @"Delanoble", thanks for your post. Can you provide a couple of screenshots perhaps showing exactly what you see now and clarify what you were seeing before? Here’s the button to upload your screenshot (if there are any folder names you don’t wish to be seen publicly, make sure to mask them first): I’d also like to…

Hello from me too, @"Marshal mellow"! Can you try to send us a screenshot of what you see on your end? It may be better to have a visual and guide you from there. Here’s the button you can click to upload it here (before posting your reply): The “Open” option that you mention, do you see this on the Dropbox app or your…

Did you check your Events and Deleted files pages online and no recent files were deleted there that can be restored? If you’re on a personal Basic/Plus account, then the files would’ve been deleted after 30 days indeed and it’s not possible to restore them, I’m afraid.

I’m afraid that, at the moment, it’s not possible to see this info on your account. I can most definitely share your feedback though with our team and forward your comments to them.

Hey @"Dzulkiewski"! Welcome to our forum. To clarify, are you seeing the correct versions of your files on www.dropbox.com or are those the outdated versions, as well? When was the last time you could access the correct versions on www.dropbox.com? Can you see more details with these steps? Let me know what you find.

Hey @"Rouben Freeman". Your bandwidth limits depend on your current plan. You can see more info about this here.

Thanks for clarifying that! I had a look into our system in the meantime and I can see you’re also in touch with our support team. I’ve left them an internal note for you, so they’ll check this further and reply back as soon as possible.

Hi from me as well, Kevin. You mentioned in the beginning that you’re using selective sync for a single folder; can you let me know the approximate number of files that are syncing in your Dropbox folder? You can double check this by right clicking on it and going to your Properties. In general, the Dropbox app may face…

@"wildman4", can we log a ticket for you too and check this further?

Sorry to jump in, @"Xindaris". I believe Walter meant the syncing status of your Dropbox app (you can find it this way).

Thanks for the extra info! Can you also clarify what’s the current app version of your desktop app? Since the “Open it” option is directly linked to the Dropbox app, I’d like to make sure everything’s in order there.

Thanks for clarifying that, @"Bordonbert"! Does the issue persist with different browsers or even incognito window?

@"Mr Groovyblues", when linking your BT Dropbox account to Excel, are you doing this while the Hotmail account is still connected? Are you having issues even when the BT account is the only one linked to Excel?

Thanks for the additional info, @"utpmg"! I found your ticket in our system, and I can see our specialists are looking into it. I’ve also left them an internal note with your comments here.

In this case, please check if you have a copy of the Dropbox.app file on your computer in these locations: * /Applications * ~/Library/Application Support/Dropbox * If you see this file in both locations, delete the file in the second location(~/Library/Application Support/Dropbox). * If you see the file in the second…

@"basvanherel", can you clarify the OS version of Android you’re using, as well as the Dropbox app version? Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?

Thanks for posting on our Community today, @"Bordonbert"! You mention in the beginning that you’re having trouble downloading the file from your own website. Can you clarify how you uploaded your Dropbox file there? Did you post a shared link of it perhaps? Feel free to send me a screenshot of what you see, as well. Ping…

Hey @"MarieRCH"! Is Chrome the default browser you're using on your computer? Have you cleared the cache of the other two browsers? Other than that, have you tried the suggestions here?

Thanks for posting on our forum, @"Patrick Bailie", and welcome aboard! When saying that this user is disconnected, do you mean they’ve been suspended, by any chance? If yes, then transferring the files to someone else is only possible, if the member has been deleted from the team. Even in this case though, it’s only…

I’m sorry to hear about this, @"valerostudio". If you hover over the Dropbox icon in your system tray, can you see the app version of the Dropbox app? Can you also clarify what other steps you’ve tried so far? I’ll be able to provide the next steps this way. Finally, I’d like a screenshot of the syncing status you keep…

Sorry for jumping in, @"Annafi". Since restoring the deleted documents would require access to the Dropbox account in question, I’m afraid there’s not much that can be done in this case. If you deleted your Dropbox account, then it’s not possible to restore it or any of the files/folders that were located within it. Feel…

@"Pirx", the capability that you mention is indeed available now with Dropbox Backup (the previous Backup beta), which is why Walter suggested those steps. Can you clarify the current syncing status and app version of your Dropbox app, so that we can troubleshoot further? Also, what’s the OS version of the device you’re…

Hey Steve, no worries! I removed your previous shared link, so that it wouldn’t generate too much traffic leading to banned links on your Dropbox account. About the last part of your post, you can check all connected apps here. Now, when using Chrome and Safari, did you make sure there are no plugins/extensions enabled?…

@"Mr Groovyblues", after logging in to your Dropbox account with your BT email address again, did you also link your Excel app to the same email? When checking your Storage Account on the Excel app, how many Dropbox accounts do you see linked?

@"donoharm", can you clarify how much available space there is currently on your hard drive?

Hey @"EdVanSchleck"! Hope you don’t mind me jumping in. I wanted to ask for a screenshot of what you see on this page. Are you able to delete your backup from there and start over? Also, was the external drive unplugged from your computer at any given point, while Dropbox was running/backing up your files?

Hey, @"BUser2024"! Hope you’re doing well and thanks for the screenshots. From the last screenshot, I understand you’re trying to move your PDF file into the “Import-into-GoodNotes” directory/folder, correct? However, from your first screenshot, it looks like the file has been moved inside a folder named “Admin”, which is…

Thanks for the screenshot; appreciate it. Did you end up opening a ticket about this? If yes, feel free to send me your ticket number and I’ll leave an internal note for our team to see and review this as soon as possible. Let me know if you’ve had any issues along the way, though.

Not really, these bandwidth limits have been there for a long time.