Nancy Dropbox Community Moderator

@"mlandry", sorry for jumping in. Before troubleshooting further, I want to ask couple more things. When you say you tried a new install, did you uninstall the Dropbox app completely first or not? Also, do you mean that you can see everything on the Dropbox website, but not on your desktop app? What programs are you…

Hey Jan! Hope it’s OK to jump in. Can you send me a screenshot of what you see after opening your shared link on the mobile app and saving the file to your Dropbox account?

Sorry for jumping in, @"Yelned". What’s the syncing status and app version of your Dropbox app? Other than that, I’d like a screenshot of the error you mention, as well as one more of the context menu options you see when right clicking on your files.

Thanks for clarifying, @"Delanoble". I’ve logged your feedback with our team. This way, they can see your comments here and take this into account for the future.

@"Dzulkiewski", if you look where your computer’s clock settings are showing, do you see the small Dropbox icon then? This is how it should look like.

@"DanielSivo", what’s the app version of the Dropbox app you’re using? Can you also describe the steps you’ve taken so far to see what we can try next?

Hi @"Jaiy", thanks for posting on our Community. Are you experiencing the same behavior on different browsers, or incognito mode? If yes, I’d like a screenshot of the error you see, as well as the brown box that keeps appearing. Keep me in the loop.

Welcome to the Community, @"MW07"! Can you clarify what’s your current plan, as shown here? If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. Hope this helps a bit.

I’m sorry to hear this happened, @"Carlie_CommonState". Have you already checked your Deleted files and Events pages? Is there any trace of your missing files there? Other than that, I found your ticket in our system and I can see that our specialized team is indeed working on your request. I totally understand your…

Hey @"antonioabrego", thanks for your post. Can you send over a full screenshot of where you see this option on your end? To clarify, can you manually uncheck it or is it not possible? Let me know.

Hey @"Cloudsoverkorra"! Welcome back to our forum. To clarify, have you set the entire “Camera uploads” folder to be online-only? If you check www.dropbox.com, do you see all of your files the same way they’re showing on the desktop app? Finally, what’s the current syncing status of your Dropbox app? Keep me posted.

Hey @"arktis", sorry for jumping in. Just to clarify, is the option missing on another browser/incognito mode?

Thanks for the screenshot! Since the feature should be working, from what you’ve provided so far, can we go ahead and log a ticket for you instead? We’ll be able to investigate further this way.

I just sent you an email, @"Hristina". Please reply to it, when you can.

Hey @"millerjg", sorry for jumping in. How was the issue resolved the last time? Also, I’m guessing this isn’t the same external drive as the one you had trouble with before, correct?

Hey @"Marshal mellow", let’s try one more time. Please open the Dropbox app, go to "Photos" (you will see that right at the bottom of the screen), find one of the pictures you want to save to your device. Then, tap on it once, and let us know if you see a check-mark or if the photo loads, and we'll go from there.

Hey @"tina tang"! Welcome to our Community. Can you send over a screenshot of what you see exactly? It may be easier to have a visual first. Other than that, I’d like to know the app version of your Dropbox app. Let me know, when you’ve got more info.

Thanks for posting here, @"Hristina". Since we’ll need to look into this further, can I send you an email to this email address? Let me know if that’s OK, and we’ll go from there.

Oh I see, thanks for clarifying. As for the syncing icons, can you tell me if you see any at the moment next to your files or what do they look like? This is what they look like for reference.

Hey @"Stunna55". What’s the app version and syncing status of your Dropbox app at the moment? Also, if you check your app’s Sync tab, is the Dropbox folder stored under ~/Library/CloudStorage? Finally, is the preview missing from your online-only files, or files you've made offline and which have been fully…

Hey @"Demir2"! I've just replied to your email. Please check my response, when possible, and reply to it.

Thanks for the extra info! Can you please right click on the SD, after connecting it to your device, and go to its Properties/Get info? I’d like a screenshot of what you see next.

Hope it’s OK to jump in, @"chalizay". You mentioned previously that you see an option to make your files available offline, but not online-only. First off, can you try to download this app version instead? If the option doesn’t appear after that, and your Dropbox app is up to date, I’d like a screenshot of the syncing…

Hi again, @"Adropped". Can you send me one more screenshot of what you see on this page? If there’s any personal info showing, make sure to remove it first.

Hmm, let’s see. So, from what I’ve understood, you’re able to download your pictures to your mobile device, correct? If you open the camera roll on your phone (not on the Dropbox app), where the rest of your local pictures should be, can you see it there? Let me know, and we’ll go from there.

Hey @"thoba", I’m sorry to hear about this. Just to clarify, have you checked www.dropbox.com, especially your Events page, and these updates never synced online? What’s the current syncing status of your Dropbox app? Let me know, and we’ll go from there.

Hi @"Noleafcloverx", and welcome to our forum! Is there any chance the document is 190MB and not 1.9MB? If yes, then the size of the file would be the issue (the current limit is 160MB). If not, can you test this via a different browser/incognito mode and let me know if the same error appears? Finally, even if you can’t…

@"Demir2", please reply to my email, when you can, and we’ll go from there. Thanks!

Hey @"MarieRCH"! Sorry for jumping in. Please reply to my ticket, when you get the chance, and we’ll go from there.

@"line3", can you also clarify the format of your SD card? If you’re not on a free Basic account with more than 3 devices currently linked, I’d also suggest reinstalling the Dropbox app as the next step.