Nancy Dropbox Community Moderator

You’re all set, @"-caffeinated-"! Don’t forget to reply back to my email, when you get the chance. Cheers.

It was my pleasure, @"yankeeinchatt"! I’m glad you were able to sort this out in the end. Don’t hesitate to ping me, if you need something else.

Thanks for all the info you’ve shared! I did a quick search in the meantime, and from what I could find, . DS_Store is a file that stores custom attributes of its containing folder, such as folder view options, icon positions, and other visual information on your computer. After looking at your target directory though, I…

@"AITANEET", do you know who the user that shared with you the link is? If you do, you need to ask them for a new shared link instead.

Hey @"laragsv". I can see Megan has replied back to your email. Please respond to her, when you get the chance.

Hi from me too, Gayle! Please note that we don’t have account visibility on the forum, so we can’t see info on your Dropbox account. However, if you have any other email addresses, you can check their inbox and spam folder for any emails from Dropbox. If you find any, then it’s quite possible you have a Dropbox account…

Welcome to our forum, @"yankeeinchatt"! Let’s have a look. To clarify, is your client part of a Business team, and if yes, was the owner that you mention an admin previously? Do you mind sending over a screenshot of the folder’s sharing permissions (while hiding the names/emails of its members)? Is the owner of the folder…

Thanks for trying that out! Your contractor shouldn’t be having an issue then, since you can access the shared link normally. Has she tried a different browser or an incognito window, as well?

Hi from me as well, @"Cassidyhall". Did you also try Megan’s suggestion to open those links via an incognito window? If yes, are you still seeing the same error? Can you also try creating a shared link to one of your Dropbox files, and then test it via incognito mode?

Welcome back to our forum, @"william1111"! Hope you’re doing well. Can you clarify what you mean when saying that the folder keeps changing each time? Are you trying to move your Dropbox folder to different locations/directories on your external drive and the error about the .DS_Store file keeps showing? If yes, I’d like a…

Hi from me too, @"monica97"! Can you please click on the “Link for editing” option and send us a screenshot of what you see there, as well? Also, you mentioned previously that you’re able to open this link fine on your end; can you please open an incognito window on your browser and open the shared link from there, without…

Absolutely! What I meant is that when connecting your external drive to a different computer, which is still linked to the same Dropbox account though, you can only choose to back up the folders that hadn’t been previously backed up on the old device (this could be folders that have files that were updated in the meantime…

Hi @"mpbox", and thanks for posting your question here! When saying "take over", do you mean that you'd like to become the owner of the shared folder? If yes, then you'd need to ask your provider to transfer its ownership over to you. Otherwise, if the owner of the shared folder chooses to remove you as a member, they can…

Hey @"annabr", please check your email address and reply back to my message, when possible. @"nsns", I had a look at your support ticket and can see that our advanced agent replied back to you recently. I can understand your frustration though due to the delay. I’ve left them another internal note as well, so that they may…

Hi again @"Mhmd Hakam", and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

Hi @"deehat"! Please reply back to my email, when you can, and we’ll go from there.

No worries, Dave. I’m glad you were able to figure it out at least.

Hi again, @"King316"! Please check your email address, and reply to my message. I’ll see you there.

Alright. Can you also restore your browsers to their default settings and disable any browser plugins? The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser(s). If that doesn’t help either, we’ll see what else we can try.

Can you please clarify what you mean when saying you can't access the Dropbox website on your iPad? Are you unable to access the website in general, or just the Backups page?

Welcome to our Community, @"Moh118082". Can you send over more info on the issue you’re having? From what I understand, you’re unable to access your Dropbox account on your phone. Correct? If yes, can you access your Gmail account from another device, like a computer for example? Also, are you being asked for a Dropbox…

I’m sorry to hear this, @"Michael G.134". Have you reinstalled the Dropbox app on your device, and it didn’t help either? You can also try resetting your Dropbox password as an extra step, and it see if there’s any difference afterwards. Otherwise, feel free to send me a screenshot of any errors you’re getting, and I’ll…

Hey @"Dave B.5". From which platform are you accessing these files now, and the data no longer shows? Also, when the info was added previously, were you able to see it on all Dropbox platforms?

Hi from me too, @"Michael 103673". If you preview your files on a computer instead and on your web account, does the issue persist?

I’m sorry to hear about the situation, @"MarcoPaolo". Feel free to log a ticket with our support team with these steps, and send me your ticket number here afterwards. I can leave an internal note for you. Let me know when you’re ready.

Hey @"internetblue", sorry to jump in here. In case you connect your external drive to another device, then a new back up folder will be created. The original back up folder will only update if the external drive is connected to the same device used to initiate the backup. However, if your external drive is organized with…

Thanks for the extra info and the ticket number! From your description, it sounds like this is because of a permissions issue at the top level folder, but since we don’t have account visibility on the forum, I’d suggest continuing with our support team directly. I can see your case is now being handled by our advanced…

I see, thanks for confirming! In this case, it sounds like this is a result of this update (with the updated Dropbox Backup, backups from other devices will only be accessible from the web). If you want though, I can pass your feedback and comments on this directly to our team.

@"Jean361", did you all start having this issue after a specific update? What’s the Dropbox app version you’re running on your devices? Finally, can you send me a screenshot of what you see, when trying to access your local Dropbox folder?

Sorry to hear about this, @"stephenneal". Can you share with me the app version of your Dropbox app?