Nancy Dropbox Community Moderator

Hey @"Nicholas M.5", hope it’s OK to jump in. One thing to clarify; if the Dropbox app isn’t installed on your computer, can you tell me how Goodsync syncs the folder you mention to the same folder on the desktop within Dropbox?

@"MA54", if your payment details were found linked to the Dropbox accounts of 20 different users/people, then it really sounds like your billing info has been compromised and your bank will need to investigate further. Without manually upgrading your Dropbox account and inserting your payment details in the system, it is…

Hey @"lasource", hope it’s OK to jump in. Can you uninstall and reinstall the Dropbox app on your device, and let me know if the issue persists? If it does, we’ll check this further.

Thanks for posting this here on the Community, @"JeromeD1". Do you remember if those .key files were present on the specific device in the past? Since you’re running the beta app version on your desktop app (200.3.7010), can you clarify what’s the app version you see on the rest of your devices? Are they also running the…

Hi @"Onvibe", and thanks for posting on our forum! Regarding your first point, are you seeing any discrepancies when it comes to file/folder size on Dropbox in comparison to other third party apps or what appears locally on your computer? If yes, please send over more details to investigate further. As for file count, if…

Thanks for posting this on our forum, @"Duncan00"! Can you clarify what’s the current location of your local Dropbox folder, as it shows under the Sync tab of your app preferences? Also, if you look at your computer’s menu bar, do you see the small Dropbox icon at the moment? What’s the syncing status it reports? Finally,…

@"wesc", please check your email address and reply back to my email. I just logged a ticket for you. Thanks!

Bedankt voor het verduidelijken! Kan ik dan een ticket voor je aanmaken en verder onderzoeken? Ik kan u een bericht sturen naar het e-mailadres dat hier wordt weergegeven. Vind je dat goed? ----------- Thanks for clarifying! Can I log a ticket for you then and investigate further? I can message you to the email address…

Hi from me as well, @"lvdw55"! What do you see now on your desktop app, when trying to edit your files with OpenOffice? As for your iPhone, if OpenOffice isn't available to be installed there, you'll need to find another third party app instead in order to edit those files on your mobile device. After that, you can open…

Welkom op het forum, @"Ed1969". Heeft u misschien nog andere e-mailadressen? Heb je gecontroleerd of je daar een upgradebevestiging hebt ontvangen? Ik vraag me af of er in plaats daarvan een ander Dropbox-account is geüpgraded, dat is gekoppeld aan een ander e-mailadres. Houd mij op de hoogte voor eventuele updates.…

Sorry for jumping in, @"alagila19"; I’ve just logged you a ticket. Please reply back to it, when possible.

Thanks for that, @"theeconomist1". I located your ticket in the system and left an internal note for our team. From what I can see, our agent has also sent you a recent email, so please take the time to check it, as well.

That's great, @"Charlie Zhang"! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

While, in general, we don’t recommend installing an older app version, you can find all of them on this page and test if the issue doesn’t persist on a different one.

@"Htoo ", I’m afraid we can’t provide a link to support for another service. However, I was able to locate your ticket with our support team and I’ve left them an internal note for you, so that they may reply sooner.

@"Charlie Zhang", did you open an incognito window on your browser and pasted the URL Rich attached above? You’ll need to open a brand new ticket from there and follow the prompts again.

Hey @"MA54". Are the charges from Dropbox directly or from iTunes/Google Play (you can double check this in your bank statement)? If they’re direct Dropbox payments, you can check for the 12-digit transaction ID and insert it here. It’ll show you which Dropbox account they’re linked to. Let me know what you find.

Sorry for jumping in, @"rayan kazi". Is this happening with all files (even small ones)? Can you clarify the type of files you’re trying to download, as well as the size of files you’re trying to download from the website at once?

No worries, @"zash13x". I’ve logged a ticket for you in our system. When you’ve seen it, reply back to me and we’ll go from there.

@"Christoeclear ", are you on a paid plan? If yes, you should be seeing an option to chat with our support team via this page (phone support is also available for our paid Business teams).

Thanks for clarifying that. When using Dropbox Sign, you’ll need to send over the signature request to the client’s/recipient’s email address, so that they can sign it (here are all the steps you’ll need to follow). After your client has received the signature request to their email address, they can sign it this way.

Thanks for your post, @"Aju George K."! If I get it right, you no longer see your Mac backup on the Backups page here, correct? If you click on the “Backup” option you mention instead, can you see your files then? Also, if you go to your Mac computer, do you see the folders you’ve backed up? If yes, I want you to add a…

Hey @"zash13x", welcome to our Community. From the error you’ve shared, it looks like your sharing activity has been banned indeed due to one of these reasons. I can log a ticket for you though and investigate further. Can I contact you at the email address showing here? Let me know.

Hi @"DeanGray01", and thanks for your post! Are you trying to send over your document to be signed and you’re having trouble with a specific step along the way? Feel free to send me the Help Center article you’re checking and I can have a look. Keep me in the loop.

Hi @"PHJPHJ12345", and thanks for your post. Do you mean that you cancelled your Dropbox subscription and the backup folders disappeared? What happened exactly? Can you send over more details on this? If you go to your Backups page online, can you see your computer folders there? I’d also like a screenshot of what you see…

@"achiesuk", we can’t see any account info on the forum unfortunately to double check this for you. However, did you open the page Walter linked above? Are you seeing your shared links there perhaps? If you create a new shared link now, does it show any errors? Let me know, and we’ll take it from there.

Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.

Hey Molly, just to clarify, can you see your Dropbox files when accessing your Dropbox account online? Are you logged in to the correct Dropbox account, when checking your email address here? Is that email the same as the one you see in your desktop app preferences?

@"Adropped", you can try to install an older version of the Dropbox app. However, Dropbox will automatically update it to the latest one sooner or later. Did you check the provided solution here and it didn't help?

@"Charlie Zhang", since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next. To do this, follow these exact steps and send me your ticket number here after that.