Nancy Dropbox Community Moderator

At the moment, you can send a signature request either via your standalone Dropbox Sign account or via your Dropbox account (or www.dropbox.com), by going to your Signatures page here (you can also check this page for more info).

Thanks for that! If you go to your All files page, are you seeing a “Capture” folder among the rest of your files? If yes, can you open it and select multiple files to download this way?

@"mihau", have you restarted your computer in the meantime and the same number of files are showing in the app’s syncing status?

@"Rashmi12", have you tried the accepted solution here and you’re still facing the same issue?

@"ilanalter", please reply back to my email, when you can and we’ll go from there. @"JSLK-", are you also not seeing the option to unshare the shared subfolder?

Hope it’s OK to jump in, @"mattgitt13", and thanks for notifying about this! I checked with our team, but it seems that this was never really supported. I’ve passed your feedback on to them though.

Hey @"lanefarin"! Can you clarify what happens exactly if you try to move the folder to your Trash? Also, if you go to this page, can you see the folder in the list along with any option to remove it from your Dropbox account?

@"Mr Groovyblues", hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling? If not, please follow these steps and let me know if they help at all: 1) Clear the cache on your Dropbox app To clear your cache, please follow the steps listed below: Navigate to the “Account” tab Tap the gear…

Hey @"netsquire"! Are you also using Dropbox Sign to send over those signature requests? You’re not using your Signatures tab here, correct?

Welcome aboard our forum, @"msu69er"! Hope you’re well. First off, I’d like to mention that your Dropbox files are safe on our servers and your online account, so you don’t need to worry about this. Before switching OS on your computer(s), I’d suggest making sure all of your files have synced on www.dropbox.com and your…

Hey @"Francis-sollutia"! Hope you’re doing great. Are you referring to the quick preview sidebar that’s available on www.dropbox.com? If yes, can you send me a screenshot of what appears on your end? Keep me in the loop.

No problem at all!

Hey @"Cola_13"! Hope it’s OK to jump in. Before wiping your laptop and after making sure all of your files are successfully uploaded on www.dropbox.com, I’d also suggest logging out/unlinking your Dropbox app. This way, if you delete the local Dropbox folder, your online files won’t be affected.

Hi @"jonc2", hope you’re doing well and thanks for posting here. I’d like a full screenshot of what you see on your end, when trying to download your Capture files in bulk (including the URL of the page you see on top). Ping me when you’re ready.

Hey @"Simmons"! Hope you’re doing well. Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct? If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there? Keep me posted for…

Sorry to hear this, @"KJ Herbs". Are you seeing the same thing on a different browser/incognito mode?

@"benwaddington1", can you please check the OP’s solution above and let me know if you can see the option they mention now? If not, I can log a ticket for you and investigate further.

Hey @"Digitalmithy"! Can you send over a screenshot of the app icon you see? Is this happening for all photos you're trying to preview?

Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested? I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

Thanks for that, Andreas! I found your ticket in our system and left an internal note on your behalf. Our team should get back to you as soon as possible.

Thanks for giving that a go! Do you have direct access to this email address? If yes, we can message you there and check your account.

Thanks for the detailed reply! The issue is clearer now. What’s the OS version that you’re using at the moment?

Thanks for the screenshot! When logging the ticket, you should’ve inserted an email address, as well. Please check the inbox of that email address, and reply back to our agent from there.

Hey @"PianoBench". I had a look into our system and I can see you’ve been in touch with our support team. Since they have account visibility that we don’t here on the forum, I’ve left them an internal note on your behalf and they’ll continue assisting you there. Keep an eye out for their next email.

Is there any chance you installed the Dropbox app via the Microsoft Store when this happened?

Hope you don’t mind me jumping in, @"alexdimberg"! Just to clarify, you’re having an issue with your template on your Dropbox Sign account and not the Signatures page of your Dropbox account, correct? Can you send us a screenshot of what you see? Feel free to mask any parts you don't want to be visible publicly.

Hi @"SJB11", thanks for your post on our Community. Do you mean that you’ve installed the latest version of our desktop app? If you look at the bottom right part of your screen (where your system tray is with your clock settings), do you see a small Dropbox icon? If yes, I’d like you to hover over it and tell me the app…

Hey @"jeffinbville". Have you made sure that UAC levels have been set to the default ones? If yes, and you’re not on a free Basic account with more than 3 devices currently linked, I’d like you to uninstall and reinstall the Dropbox app as the next step. Let me know if that fixes the issue.

Hi @"Robertson_NC" and @"mattdoubleyoo". Have you tried different browsers, as well? The incident we had earlier today has been resolved by our team, so I’d like to investigate this further.

Welcome to our forum, @"Richmondie", and thanks for your post. Can you send over more details on what’s going on exactly? That’ll help me assist you further.