Nancy Dropbox Community Moderator

@"basvanherel", can you clarify the OS version of Android you’re using, as well as the Dropbox app version? Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?

Thanks for posting on our Community today, @"Bordonbert"! You mention in the beginning that you’re having trouble downloading the file from your own website. Can you clarify how you uploaded your Dropbox file there? Did you post a shared link of it perhaps? Feel free to send me a screenshot of what you see, as well. Ping…

Hey @"MarieRCH"! Is Chrome the default browser you're using on your computer? Have you cleared the cache of the other two browsers? Other than that, have you tried the suggestions here?

Thanks for posting on our forum, @"Patrick Bailie", and welcome aboard! When saying that this user is disconnected, do you mean they’ve been suspended, by any chance? If yes, then transferring the files to someone else is only possible, if the member has been deleted from the team. Even in this case though, it’s only…

I’m sorry to hear about this, @"valerostudio". If you hover over the Dropbox icon in your system tray, can you see the app version of the Dropbox app? Can you also clarify what other steps you’ve tried so far? I’ll be able to provide the next steps this way. Finally, I’d like a screenshot of the syncing status you keep…

Sorry for jumping in, @"Annafi". Since restoring the deleted documents would require access to the Dropbox account in question, I’m afraid there’s not much that can be done in this case. If you deleted your Dropbox account, then it’s not possible to restore it or any of the files/folders that were located within it. Feel…

@"Pirx", the capability that you mention is indeed available now with Dropbox Backup (the previous Backup beta), which is why Walter suggested those steps. Can you clarify the current syncing status and app version of your Dropbox app, so that we can troubleshoot further? Also, what’s the OS version of the device you’re…

Hey Steve, no worries! I removed your previous shared link, so that it wouldn’t generate too much traffic leading to banned links on your Dropbox account. About the last part of your post, you can check all connected apps here. Now, when using Chrome and Safari, did you make sure there are no plugins/extensions enabled?…

@"Mr Groovyblues", after logging in to your Dropbox account with your BT email address again, did you also link your Excel app to the same email? When checking your Storage Account on the Excel app, how many Dropbox accounts do you see linked?

@"donoharm", can you clarify how much available space there is currently on your hard drive?

Hey @"EdVanSchleck"! Hope you don’t mind me jumping in. I wanted to ask for a screenshot of what you see on this page. Are you able to delete your backup from there and start over? Also, was the external drive unplugged from your computer at any given point, while Dropbox was running/backing up your files?

Hey, @"BUser2024"! Hope you’re doing well and thanks for the screenshots. From the last screenshot, I understand you’re trying to move your PDF file into the “Import-into-GoodNotes” directory/folder, correct? However, from your first screenshot, it looks like the file has been moved inside a folder named “Admin”, which is…

Thanks for the screenshot; appreciate it. Did you end up opening a ticket about this? If yes, feel free to send me your ticket number and I’ll leave an internal note for our team to see and review this as soon as possible. Let me know if you’ve had any issues along the way, though.

Not really, these bandwidth limits have been there for a long time.

Hey @"tetonman"! Can you let me know of the differences you have with the OP? I’ll be able to further help this way.

Thanks for that, @"JSLK-"! Can you send us one more screenshot of what you see when opening the "FinanceHelp" folder on your Dropbox account? Please make sure that the folder's filepath is showing, as well. 

Hey @"LB15". If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

Welcome to our Community, @"wjquigs". Have you restarted the Dropbox app after the error appeared? If not, please quit the app with these steps and then relaunch it from your Finder > Applications folder. Let me know if that helps at all.

@"JacobWalling ", to attach a screenshot on the forum, you’ll need to click on the following option, right before posting your reply: However, due to the nature of the issue, I’d suggest logging a ticket with our support team directly via this page. This way, the appropriate team will investigate this further.

@"JensN79", can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with. Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that you’re not on…

Hi @"LottevanHees"! Thanks for posting on our Community and I’m sorry to hear about your experience so far. Since we don’t have account visibility on the forum, I’m afraid you’d need to get in touch with support again, so that they can troubleshoot this further. However, as you mention there’s an issue when trying to log…

Hi again, @"Redhotpaddy"! I just wanted to double check; did you follow Rich’s suggestion here and made sure you’re signed into the same accounts on both Dropbox and Microsoft Excel on your phone? The error you’re getting implies indeed that you could be logged in to another account, so I’d like us to rule that out before…

Thanks for posting on our Community, @"pasteve99"! Can you send over a screenshot of what you see on your end? Is it possible to disconnect and reconnect Dropbox to your Epson scanner and check if the same issue persists? Keep me in the loop.

Hey @"Redhotpaddy"! You should be seeing the button below, before posting your reply on the forum: If you’re using a mobile device to access the forum, the option may not be available. If it isn’t, can you give this a go from a computer instead?

Hey @"martijnros". Did you clear the app's cache before reinstalling? It may sound trivial, but have you restarted your router, since the issue began? If yes, did it help at all?

Hey Gary! Hope you don’t mind if I jump in. Can you send me a screenshot of what you see at the moment on your computer, so that I can have a visual?

@"justinSCW", I had a look into our system and I can see you’re already in touch with our support team. Since they have account visibility, I’d definitely suggest that you check this with them as well and see if they can see something more on their end. @"mmpUCG", if you’re having the same issue/question @"justinSCW" posed…

Thanks for your post, @"rhkrhk". We appreciate your feedback on this and it’s been passed along to our team. Let us know, if you need help with anything else.

Hey @"PandaCo"! Sorry for the nudge. Have you had the chance to check Simon’s reply above?

Glad I could help! Don’t hesitate to ping me for anything else and have a wonderful day, as well!