Nancy Dropbox Community Moderator

Hi @Kay14! Welcome to the forum. To make sure I’m on the right track, you’re trying to set a password for a shared link, correct? Are you having any trouble when following these steps? Do you mean that you’re able to set the password, but you’re not asked for one when opening the shared link later? To test this, you'll…

Thanks for the extra info, @PROF_ROBOTICO! I’m seeing a few things we can address together. First off, v207.3.5611 is one of our beta/experimental builds. To make sure this isn’t causing any extra issues, I’d like you to go here and turn off early releases. After that, you can download the latest stable app. The app…

Sorry to hear you’re having the same issue, @jpglutting. What’s the current app version you’re running? Does the Dropbox app mention how many files it’s currently indexing, and if yes, does the number change at all?

Hey @Lilipom! Sorry to hear you’re having the same issue. Have you tried reinstalling the Passwords app on your mobile device? Does that seem to help at all?

Sorry to hear that, @PROF_ROBOTICO. Can you share a few more details with us? We can try to help this way. First off, please right click on your local Dropbox folder, go to Properties/Get info and send me a screenshot of what you see after that. Other than that, I’d like to know the exact syncing status and app version of…

All done, @Boxuser11! I’ll be waiting for your response via email to look into this further.

Hey @Neil K., I’ve merged your post to this thread as your issue sounds similar to the OP. Can you check Rich’s solution here and let me know if it helps?

Hey @rjrex, I’ve replied to our ticket. You can take a look, when you get the chance.

Hey @bersona3! From what I can see in your OP, there are older notifications indeed, so it seems that your Dropbox account hasn’t been deleted. In any case though, do you have any other email addresses? Is it possible you have a second Dropbox account where your files are stored?

Sorry to hear that, @beachorbush. Are you sure you’re logged in to the correct Dropbox account? When checking older emails linked to your Business trial, were they sent to the same email address you see here?

Hmm, I see. Can we log a ticket for you then and investigate this further?

Hey @Boxuser11! Do you have access to the email address showing here, so that we can email you there?

Hi again, @"Who_am_I" ! If you see this status, it means that the other user hasn’t verified their email address yet after creating the new Dropbox account. If they check their email address, do they see the verification email now? They'll need to double check their spam folder again, too.

You’re all set, @lukehanley! Don’t forget to reply to my email, when you get the chance.

@man_dlvx, please reply to my email, when possible. Cheers!

Hope it’s OK if I chime in, @ChristopherBell! I may have missed it, but did you reinstall the Dropbox app on your computer and the option is still not showing? Out of curiosity, do you have any other computers with the desktop app installed? Is the option missing from them, too?

Thanks for giving that a go. Can you try one more thing with me? I'd like you to click on the “View all plans” button and let me know if you can access your Dropbox account after that (when going to your Home page).

Hey @Jo_M, sorry for jumping in. Since I understand your Dropbox account is over-quota and syncing on your desktop app has paused, I’d suggest going to the Dropbox website instead and trying to delete any excess files from there. Can you give this a go and let me know if it works?

Hi again, @harlings! To be honest, I also believe that this is mostly an issue with Microsoft at this point, so I’d suggest contacting them next to investigate this further (since everything is working normally on Dropbox’s side).

Hope you’re doing well, @Tairetsu! Welcome to our forum. Can you send me a screenshot of what you see when trying to back up folders within your Documents folder? Also, if you’re using the updated Backup feature, keep in mind that backups from other devices can only be accessed on your web account. Keep me posted for any…

Hey @Nige_l! Welcome aboard our forum. Are you using the mobile app to upload this video or www.dropbox.com instead? Can you clarify the size of the video you’re trying to upload to your Dropbox account? Let me know, and we’ll go from there.

Thanks for all the screenshots, @Peter Marigold! If you don’t mind, I’d like to ask for one more screenshot of the syncing icon you see next to the “LONDON MET” folder, as showing in your last screenshot. Besides that, I’d also like you to right click on the folder, go to Properties, and send me a screenshot of the next…

Hey @banusanar, can you clarify when you purchased your Dropbox plan exactly? Are you able to access the page Jay linked above, and if yes, what do you see there?

Thanks, @rjrex! I’ll review your case as soon as possible and reply back.

@lukehanley, since none of the steps provided have helped so far, can we log a ticket for you and investigate internally?

Hi again, @rjrex! Please reply to my email, when you get the chance, and we’ll take a closer look.

Sorry to hear about that, Bruce. Since your case was already being handled by our advanced team, can you try to reply back to that ticket directly? A new ticket should be automatically generated with a new ticket number.

Sorry to hear that, @@"CliffSmiff". First off, I’d like to know the syncing status and app version of your Dropbox app. How long ago did you notice the options were missing? Was it after a specific OS or Dropbox update? On that note, I’d also like to know the OS version of your device.

@jbenton42, this sounds like it may be expected, but let’s check a few more things together. Can you clarify the syncing status of your Dropbox app? If you add files to your folders via the website or the desktop app, do you see them on the other platform?

Hi from me as well, Tim. You mentioned in your first post that this is happening for files that are being uploaded from your camera, correct? So, is it safe to assume you’re using camera uploads on your desktop app to automatically upload these files? If yes, I’d like you to open the “Camera Uploads” folder on your…