Nancy Dropbox Community Moderator

Hi @"Vibhi", I’m sorry to hear about the situation. Let’s have a look. From your post, it does sound like computer backup was enabled at some point for your Desktop folder indeed. Since you mention that your access was taken away, I imagine you can’t access your Backups page online now to look for this folder, correct?…

Hey @NadT, sorry for jumping in. To clarify, are you seeing anything like Google Play when checking your Dropbox payment in your bank statement? Does your transaction appear to be complete or is it in pending state still?

Hi again, @"PtboPete"! I’ve logged a new ticket for you. Can you check your email address and reply back to me, if you can see it in your inbox?

Hope you don’t mind me jump in, @"andrewtsymbal". Do you see the exact same thing on different browsers? Feel free to test this on an incognito window as well and let me know what happens then.

Hey again, @"andrewkol"! One more thing I’d like to clarify; if you go to your Dropbox Sign account here, do you see your full name capitalized? Feel free to send me a screenshot of what you see, too. I’d like to gather as much info as possible and log your feedback with our team, based on what you see.

@"KevinFischer", did you contact abuse@dropbox.com, like Hannah suggested above?

Hey @"polishrifle123", sorry to hear about that. To look into this further, we’ll need a few more details on what you see exactly on your end (especially, when it comes to the Dropbox app’s syncing status and app version).

Thanks for keeping us in the loop, Peter! Can we go ahead and log you a ticket, like Walter mentioned above? We can contact you to the email address shown here, if that’s the one linked to the Dropbox account in question.

Sorry to hear about that, @"aboissonneault". When did you notice this issue for the first time? What video formats are you having this issue with? What’s their size and duration?

Sorry to hear the same thing’s happening for you, @"AL43". Can you attach a screenshot of what you see here? I’ll take a look for you.

That’s great, Debbie! I’ll be here, if you need something else.

Welcome back to the forum, @"DebraV"! Is it just the option to create shared links on the Dropbox app that’s missing from your computer? Are you seeing other Dropbox options besides this one? If nothing shows in general, is it possible you had a recent OS update on your device? Finally, what’s the syncing status and app…

Hi from me too, @"msacks". Is this happening for all ProRes videos you upload to Dropbox Replay? If you upload a video, without using ProRes first, do you notice the same behavior?

Thanks for the extra info, @"PtboPete"! Does the same thing happen, if you open a new file request and upload a small number of files to it now?

Hi from me too, @"CarlsB"! May I suggest asking the owner of the shared link to delete it and create it again? I’d like to see if the issue will persist then. Do you have any other shared links that throw the same error?

Hi from me too, @"Dave_Rado". I tested this on my end and it seems to be working properly (meaning, I’m not asked to save as a copy). Have you tried reinstalling both the Dropbox app on your mobile device so far, as well as the Microsoft Excel app? I’d like to see if that’ll make any difference. Finally, since I’m also…

Hey @"PtboPete"! Thanks for posting this on our Community. When testing this on your end, did you create a recording of the issue, by any chance? That’d be really helpful to investigate this further. Did you also upload files via the file request, while testing, or with these steps? Can you go to your Events page and let…

Hey @"exogen". Since we don’t support IDM, I’m afraid I can’t provide much as to why your Dropbox links expire. Is everything working normally, while not using IDM? As for your first question, you can click on the "Copy to Dropbox" option, after opening your shared link, to add those files to your account, which will also…

Hi @"aarons1", and welcome to our Community. Just to clarify, are they the owner of these shared folders or are you the owner instead? Other than that, I’m afraid that upgrading to a different plan wouldn’t help much in this case, as the new recovery window won’t apply retroactively, but from the moment of the upgrade. Let…

Thanks for posting here too, @Abraham21! Have you also tested this via an incognito window? Did this only start happening recently? Is this only an issue when opening shared links from other users or links that you've created on your end, as well?

I’m sorry to hear about this, @FloraC. If you upload a file via your mobile app, is it also not showing on www.dropbox.com? Same way, when adding files on your laptop, can you see them normally on the website? Other than that, I'd like to know the current app version of your mobile app to make sure it’s not on beta.

Hey @andrewkol, hope it’s OK to jump in. I tested this on Dropbox directly (not Dropbox Sign) and the signature request shows my full name (meaning the account’s username shown here). Can you send me a screenshot of how the request appears after being sent perhaps, so that I can have a look and make sure I haven't missed…

Hey @guruuno, I checked your ticket and it looks like our support team has replied back to you. Please check their email, if you haven’t already.

Hey @MusicDudeNick! Hope you’re well. To clarify, you’re not facing any issues while creating the shared links, but only when opening them later on. Correct? Is this happening for any file or folder you create a link to? For how long have you been experiencing this issue? Do you see the same thing even if you open an…

Thanks for bringing this to our attention, @"p aplin vft". If you open your local Dropbox folder, do you see any blue rotating syncing icons next to any of your files/folders? Besides the syncing status of your app, I’d also like to know its app version. Is this something you started noticing after a recent update, by any…

Grazie per la spiegazione, @pedruz68! Puoi anche dirmi cosa succede esattamente quando provi ad accedere? Ricordi la password per entrare nel tuo account Dropbox? Se sì, ti viene chiesto un codice monouso, mentre accedi? Te lo chiedo perché, se ricordi la password dell'account, possiamo aiutarti ulteriormente a recuperare…

Welcome aboard the Community, @Colene! When saying this happens upon moving files/folders, can you clarify what you mean? For example, are you moving/uploading new files/folders within the shared folder and the other user is unable to open them? Are they getting any errors on their end? Are they unable to open them on the…

Ciao @pedruz68! Grazie per aver pubblicato sul forum oggi. Solo per chiarire, ricordi la password per accedere al tuo account Dropbox? Se sì, ti viene chiesto un codice monouso, quando accedi? Il tuo account Dropbox è a pagamento? Fammelo sapere e andiamo avanti da lì. ---------------- Hey @pedruz68! Thanks for posting on…

I’m sorry to hear about this, @panttaja. When reinstalling the Dropbox app, did you also perform an advanced reinstall? I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf. Keep me posted for any updates.

Hi everyone! After checking with our team in the meantime, we were informed that this option has been removed from the right-click context menu of the Dropbox app. As a result, this action can only be taken on the Dropbox website from now on.