Nancy Dropbox Community Moderator

Hey @"gpswuser"! Hope you’re doing well and thanks for your patience. The issue should now be fixed in the latest app version (205.4.5765) that was released yesterday. Can you make sure your Dropbox app is running that version and let us know if the issue persists?

Hey @"cvhnenten", hope it’s OK to jump in. Can you also clarify the syncing status of the Dropbox app on each one of them, as indicated here?

Hey @"Rocky B.2", sorry for jumping in. Are you seeing both these icons next to all of your files or next to your folders? What if you right-click directly on your Dropbox folder and choose to make it available offline? Are your files downloaded locally then?

@" Ms Fontaine ", if you open your local Dropbox folder, do you see any of these files there? What happens if you try to delete them, or drag them out of the Dropbox folder to a different location of your device?

Hey @"Brucknerphile", can you check your email address again and let me know if you can see my email now?

Hi @"AlainT", thanks for your post here. What kind of system folder did you upload to Dropbox? Can you send me a screenshot of it? Do you get any errors when trying to delete it from your device? If yes, I’d like a visual of that, as well. Finally, what if you drag it out of the local Dropbox folder? Let me know how it…

Sorry to jump in, @"Wendigo". Have you checked your original browser for any pending updates? Other than that, you can restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Hi from me too, @"cpare". Can you send over a screenshot of the message you receive saying you’ve logged in successfully and one more of what you see next? Please make sure to mask any personal info beforehand. If you’re using a firewall, is it possible to temporarily disable it and let us know if it changes anything?

Thanks for posting this on our forum, @"jlacoste". Can you also try an incognito window as an extra step? Are you facing this issue with all Word files and when did you notice this behavior for the first time?

@"bobrfire", can you share a few details on your subscription? What platform did you use to upgrade for example (the Dropbox website or iTunes/Google Play)? Are you able to access the Dropbox account that’s been upgraded?

This is quite an odd situation, @"spencer2". Besides the email address you see here, you don’t have any other email addresses, correct? Other than that, and since we don’t have account visibility on the forum, I’d suggest waiting for our support team’s reply in case they can find something else on their end. I’ve left them…

@"shirley s.2", one last thing I’d like to clarify; did you upload those images to your Dropbox account manually via the mobile app or automatically via camera uploads? Other than that, I could find your support ticket in our system and I can see you just had an update from our specialized team. I’ve also left them a note…

Hey @"mifs"! So, to make sure I’m on the right track, you want to link the email address of account A to your B account instead and connect it to the desktop app of your new computer. Correct? When asking about cancelling account A, do you mean that you’d like to delete it entirely? Let me know, and we’ll go from there.

If you’re now using the updated version of Dropbox Backup, I’m afraid that’s not possible. I’m also linking a thread with a similar request to which you can find more details. Let me know if you have any further questions after that, though.

@"encoreserviceseu", I believe @"Mark" suggested that you add a new file to the mobile app on your phone and then check your Dropbox account online ( via https://www.dropbox.com/home ) to make sure they’re both linked to the same Dropbox account.

Sorry for jumping in, @"spencer2". Keep in mind that this is a public forum and it’s not allowed to post any personal info here (we’re also unable to call you, I’m afraid). When a shared link is deleted, or the content it corresponds to, it should return an error. If the shared link in question doesn't show up here, where…

Hey @"Gswhite11"! Please note that this is a public forum, so you shouldn’t divulge any personal info (like your email address) for security reasons. I’ve removed it in the meantime from your post. Now, as for your request, I’d like to mention that we don’t have account visibility on the forum either. With this in mind,…

Thanks for posting on our forum today, @"jennav1". From what I can see on your last screenshot, your iPhone seems to be running out of storage space. Please note that, when uploading files from your device to Dropbox, a copy of the file is stored to the cache of the Dropbox mobile app temporarily. The Dropbox app uploads…

This could be relevant; if you can log into your Microsoft account with the same email address you use for Dropbox, it’d be a good way to test this and rule it out as a possibility.

Hey @"EC1", thanks for posting here today. Can you clarify what you mean when saying you had the location of your Dropbox folder as the desktop folder of your computer? Had you moved your Desktop folder within the local Dropbox folder perhaps? If you use the updated Dropbox Backup feature now, then all backups will only be…

Hi again, @"jblankenship"! Since we’ll need account visibility to see what happened, I suggest getting in touch with our support team, so that they can look into your Dropbox account and see more details. You can reach out to them directly via this page.

It’s quite possible that this could be it. One more thing I’d like to ask you; if you quit the Dropbox app and then open one of your Excel files, do you still experience the same behavior? If yes, then it means this isn’t caused by Dropbox indeed.

@"Miller A.1", can we log a ticket for you and look into this further? If that’s alright, we can message you to the email address you see here.

@"Stevenginz", keep in mind that you can hide the contents of the document that you don’t want us to see via screenshot (we didn’t ask for the actual document). Even via ticket, we’ll need a visual (screenshot) to see the exact issue you're having and troubleshoot further. Let me know if that’s alright and we can proceed…

Hope it's alright to chime in, @"Tim Fortugno". Is the Dropbox app throwing any errors upon crashing? If yes, can you send us a screenshot? Also, you’re editing the Word document via the Microsoft app on your iPad when this happens, correct? Have you also reinstalled the Microsoft app in the meantime? Let me know if I’ve…

Hey @"tbertsch ", sorry for jumping in. I just logged a new ticket for you, so that we can check this together. Please reply to me, when you get the chance.

Thanks for the screenshot! I was talking about the small syncing icons that should be showing next to your files in the local Dropbox folder (you can see a full list here). Other than that, I’d like you to hover over the small Dropbox icon in your menu bar and let me know its syncing status and app version.

Check your email when possible, @"daviddaviddavidgardener", and reply back to me. Cheers!

@"daviddaviddavidgardener", can we log a ticket for you at this point and look into this internally?

Hi from me as well, @"jblankenship". Can you double check with your boss what steps they followed exactly before the issue occurred? Did they just follow these steps to update your Dropbox email address, or did they remove the account under your personal email address and invited you again under your work email address…