Nancy Dropbox Community Moderator

Thanks for all the screenshots, @Peter Marigold! If you don’t mind, I’d like to ask for one more screenshot of the syncing icon you see next to the “LONDON MET” folder, as showing in your last screenshot. Besides that, I’d also like you to right click on the folder, go to Properties, and send me a screenshot of the next…

Hey @banusanar, can you clarify when you purchased your Dropbox plan exactly? Are you able to access the page Jay linked above, and if yes, what do you see there?

Thanks, @rjrex! I’ll review your case as soon as possible and reply back.

@lukehanley, since none of the steps provided have helped so far, can we log a ticket for you and investigate internally?

Hi again, @rjrex! Please reply to my email, when you get the chance, and we’ll take a closer look.

Sorry to hear about that, Bruce. Since your case was already being handled by our advanced team, can you try to reply back to that ticket directly? A new ticket should be automatically generated with a new ticket number.

Sorry to hear that, @@"CliffSmiff". First off, I’d like to know the syncing status and app version of your Dropbox app. How long ago did you notice the options were missing? Was it after a specific OS or Dropbox update? On that note, I’d also like to know the OS version of your device.

@jbenton42, this sounds like it may be expected, but let’s check a few more things together. Can you clarify the syncing status of your Dropbox app? If you add files to your folders via the website or the desktop app, do you see them on the other platform?

Hi from me as well, Tim. You mentioned in your first post that this is happening for files that are being uploaded from your camera, correct? So, is it safe to assume you’re using camera uploads on your desktop app to automatically upload these files? If yes, I’d like you to open the “Camera Uploads” folder on your…

Hey @@"Windo", hope you’re well and sorry for jumping in. I can confirm it’s not possible to use selective sync for the personal team member folder that’s been created on the Dropbox team. However, a workaround I can suggest is to create a subfolder within that folder and move your files/folders inside. You should be able…

Hey @rjrex! You also didn’t manually install the Dropbox app, but it came pre-installed, correct? Was the device brand new or refurbished when you got it? I’d like us to gather as many details as possible and investigate further.

Hey @Experts Global, hope it’s OK if I jump in. Please keep in mind that we don’t have any account visibility on the forum, so we can’t look up any files/folders unfortunately. However, as Walter mentioned above, our team is already aware you’ve reached out to us on the Community and they’ll get back to you as soon as…

Hi again! On one of the screenshots you sent to Megan, I can see that your Dropbox folder contains about 360K files (in general, the performance of the app may decline above ~300K files). Besides making your files online-only, there’s also the selective sync feature (showing on your last screenshot), which totally removes…

Thanks for giving that a try. Can you also send over a screenshot of the errors you’re getting on Microsoft? What’s the app version you’re running on the Dropbox app?

Hey @@"Thijxx", hope it’s OK to jump in. Since the number of photos is quite large, this may be the issue here. However, when did this start? Is this something that started only recently or has the issue been going on for a while now?

Hey @"yapanitz"! I’ve opened a ticket for you. Please take the time to reply back, when you see it.

Hey @"harlings"! Thanks for posting this on our Community. If I’m not mistaken, your screenshots are from the Microsoft Word and Excel apps on your iPad. Correct? If yes, I also tried the same steps as a test and the “Remove from list” option seems to be working (after deleting a file via the Dropbox mobile app). Can you…

You're all set, @"JenA6"! Please reply to my email, when possible.

Sorry to hear this, @"Doug R.1". Can you let us know the syncing status and app version of your Dropbox app? Is this something you noticed after a specific OS or Dropbox app update?

Thanks for those screenshots! Now, if I got it right, it looks like both your Dropbox account and your hard drive are full. Can you go here and send me one more screenshot of what you see? If your Dropbox account is indeed full, the first step will be to either remove some files from your account online or get more Dropbox…

I see. Can you also reinstall the Dropbox app as the next step? Other than that, I’d like to know the OS version of your device, as well as the app version of the Dropbox app to make sure it’s not the beta one.

I’m sorry to hear about this, @"skarl". Let’s have a look. First off, can you send me a full screenshot of what you see on your screen? Does this window pop up right after you log in to your Dropbox account online? Can you also click on this link and let me know if you can access your Plan tab without this window popping…

Hey @"JenA6". Do you wish to reset your camera uploads for the Dropbox account that’s linked to this email address? If yes, I can log a ticket for you and further help.

Cool, thanks for clarifying. Have you also tried what is mentioned here? Does scrolling down to the bottom of your file list show nothing either? If not, when was the last time you could access Vault on your mobile device? Is it possible you’ve switched accounts since then and Vault hasn’t been set up on the account that…

Hey @"Dave2006". Are you unable to locate your Vault on all Dropbox platforms, or just your mobile app, as stated in the OP? Also, the folder that you see, do you find it when searching for your Vault? Can you send me a full screenshot of what you see when opening it? If there’s anything personal of course, feel free to…

No worries, please give that a try and let me know what happens next.

Thanks for clarifying. Banned links seems to be the issue then (for more info, you can check the link I Included above). Is this the first time you’re having trouble with this? If yes, the ban should be lifted after 24h.

Hi again, @"Big Maho"! The online-only feature is generally used to save hard drive space on your device, so it’s not related to whether the files sync or not to your web account (meaning, even if they’re not set as online-only, they should still sync to your web account). Now, to make sure I got it right, after creating…

Hey @"tuzunovic", did you reinstall the Dropbox app in the meantime to no avail?

Hey @"mnc1", thanks for posting on our forum today. Please keep in mind that the online-only option is currently available to paid users (and to users using Dropbox for macOS on File Provider). However, you should be able to use our selective sync feature instead and remove entire folders from your desktop app to save up…