Nancy Dropbox Community Moderator

@"GioSomma", before switching to the stable app version, can you also right click on the two folders that have a different syncing icon and let me know if the “Make available offline” option appears now? You can also see more info on each syncing icon here. Other than that, please note that the last screenshot you sent…

@"DONUSA", the Help Center article Hannah linked above is indeed to delete/disable the Dropbox Backup feature. Can you clarify if you’re having trouble with any of the steps, so that I can further help?

Hey @"Cindy55", hope it’s OK to chime in. To clarify, was this shared link sent to you by another user? If so, can they open it on their end via an incognito window, while NOT being logged in to any Dropbox account?

@"crash c.", you’ll need to click on the icon next to this one (on its right side) and uncheck both options to hide the side-preview.

@"nidhiloveschocolate", can you clarify what happens exactly when you try to redeem the Acer promotion? Did you log in to your Dropbox account and the promotion wasn’t applied or did you receive any kind of errors?

@"Stevenginz", to clarify, are you looking at the top-right corner of your screen, where your clock settings should be showing, too? You can also double check how the Dropbox icon should be showing in your menu bar here.

I’m sorry to hear about this, @"Weck9406". Can you let me know the OS version you’re using? Also, the .zip files that you mention, are they saved on your Dropbox account under this format, or are you downloading your folders via the Dropbox website instead and it converts them to .zip files then that can’t be opened?…

Oh I see. It’s quite possible this caused the issue indeed. Have you closed the file since? What if you still move it back to its original location and restart your device? Does that change anything?

@"Dale1968", may I ask the Dropbox app version you’re using on your iOS device? When exactly did you notice this behavior occur? Does clearing the Dropbox app cache and reinstalling it help? What if you reinstall the Microsoft app, as well?

Hmm, is it possible that another family member upgraded their own Dropbox account, by any chance? If Dropbox tried to bill you, then it means your billing info was inserted into our system by you or another party. In any case, if the transaction didn’t go through your bank, then that’s a good thing. Can you contact them…

Thanks for the extra details! Do you still have this file saved on your computer? If yes, can you move it back to your Dropbox folder, wait till the app is up to date and then move it out again?

@"Josef25", hope it’s OK to chime in. Have you checked your Microsoft app to make sure you’re not logged in to more than one Dropbox accounts there?

Thanks for the screenshot, John! From what I can see, you’re currently logged in to a free Basic account, so there isn’t any active trial here. Can you check any email addresses you may have and let me know if there’s any confirmation of upgrade there by Dropbox? I just want to make sure you don’t have a second Dropbox…

I’m really happy to hear this, @"Carlie_CommonState", and that we were even a bit of help in this situation! For anything else, don’t hesitate to give us a nudge.

@"Alan Z.", do you remember the Dropbox plan linked to the discount perhaps? Can you try to follow the steps you previously did and let me know if something similar appears now?

Thanks for posting this here, @"ccordeiro". You mean that the file was moved out of your Dropbox account, but the desktop app still thinks it’s there, correct? Can you send me a screenshot of your app’s syncing status? What if you add a file to your local Dropbox folder? Does it appear online after that or is the app…

@"John Lee", to clarify, did you upgrade to a Dropbox trial and you’re now unable to cancel it, as there’s no option? If yes, can you send me a screenshot of what you see here?

Sorry for jumping in, @"Mickey F.". The cloud icon you see next to your files/folders means that they’re online-only (so as to not take up hard drive space from your computer). This is why you had to click on them in order to download them (or else, make them available offline). Now, Hannah suggested to check your sync…

Hi from me as well, @"quale". Do all of these folders contain the exact same files/folders? Can you send me a screenshot of them? If there are any filenames you don’t want us to see, feel free to mask them beforehand.

Hi @"feklee", and welcome back to our Community. I did a bit of searching in our system and I could locate your current ticket. Since your case is being handled by our advanced team, I’d still recommend continuing the support interaction with them directly. I’ve also gone ahead and left an internal message for them to see…

Hey @"Mambler215", and welcome to our Community. Can I have a screenshot of what you see on this page? Have you checked your email address for a confirmation of renewal and, if yes, is it the same email address as the one you see on your General tab here? Let me know.

Hi @"Reimu", and thanks for your post. When saying you want to link your Dropbox account to your Apple ID, are you referring to the “Sign in with Apple” option? If yes, you’ll need to make sure your Dropbox email address matches the one linked to your Apple ID (you can update it on Dropbox with these steps) and then click…

@"yoav60", can we open a ticket for you and have our support team investigate this further?

Thanks for the additional info, @"NRich"! The Dropbox icon you should click on to access the “Sync and Backups” tab is the one located in your system tray (at the right bottom side of your screen, where your clock settings should be showing). You can also check this Help Center article for more info.

Hey @"sydneyli", sorry for jumping in. I could find your ticket in our system and I’ve left an internal note on your behalf to our team. Please check their latest reply, when you can.

Hi from me too, @"reka00"! Hope you’re well. In this case, you’ll need to save the files to your Dropbox account first, so that they can also sync to your desktop app. When sharing a Dropbox link, the files aren’t actually stored on your account, so this is expected behavior.

Hey @"Radx", welcome back to our forum. Did you get the chance to check Jay’s post above about your request in March?

Hey @"NRich", sorry for jumping in. You mentioned that there’s a "PC" folder on your Dropbox account. Have you checked your Backups page here to make sure Dropbox Backup isn’t currently enabled and taking up space from your account? If it is, you can disable it this way.

Thanks for your post, @"mutticampbell"! Let’s have a look. To start from the empty online Dropbox account you were seeing on a different browser, I believe that you accidentally created a brand new account (under another email address/an email with a typo), which is why you weren’t seeing any files there. Now, as for the…

@"DisappearinkTattooRemoval", when saying you don’t see an option to “upload an image” in your first post, are you referring to an existing document or template perhaps? As for the checkboxes, can you check this page and this page and let me know if that’s what you’d like to achieve?