Nancy Dropbox Community Moderator

I totally understand where you’re coming from, especially since your business is being affected by this. I’ve left our support team an internal note, so that they may get back to you as soon as possible.

Hey @"Marshal mellow"! Hope it’s OK to jump in. To take a screenshot of what you see, you can click on the PrtScn key located on your keyboard (on the upper-right side of most keyboards, or next to the Space Bar on some). After that, your screenshot will be most likely saved in the Pictures folder of your computer. You can…

Hi from me as well, @"Cassie2024". Have you also tried an advanced reinstall of the Dropbox app?

Thanks for posting about this on our forum, @"mossbeach"! Can you send me a full screenshot of the first message you mention? Is this folder located within another shared folder, by any chance? I’d also like a screenshot of what your wife sees on her end when trying to open the link. Let me know when you’re ready and I’ll…

I’m sorry to hear about this situation, @"SeoulGalVP". I had a look into our system and I could locate your ticket with our support team. The case is currently being handled by our specialists, so I’d definitely recommend continuing with them, as we don’t have any account visibility here on the forum. One thing to clarify…

Hi @"User_624"! Welcome aboard our Community. From your first screenshot, it looks like your personal Dropbox files are taking up most of the space indeed. To calculate the size of your files/folders, you can follow these steps. Finally, keep in mind that shared files/folders use space from your Dropbox account, as well.…

Glad to hear that worked! Besides updating Chrome, you can also try to restore it to its default settings/disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Hey @"RabanePaco"! Yes, please send us a screenshot of what you see and we’ll go from there.

@CrazyCajun, if you go here for example, do you still not see an option to chat in? If you don’t, please send me a screenshot of what you see exactly and I’ll have a look for you.

Hey @"karenap". I went through your previous posts and I see you mentioned seeing a circle with a slash when trying to move your duplicate files around. Can you send us a screenshot of what it looks like? Are you seeing the same icon when renaming those files, or nothing happens at all in this scenario?

Thanks for that, @"jaijai57". I saw in your recording that you tried updating your web browser towards the end. Did that make any difference? Are you seeing the same thing via another browser/incognito window?

As mentioned above, we can’t access any external links due to security reasons. Can you upload your screen recording to Dropbox instead and send a shared link to it?

@"theremotedr", can you see your photos when visiting your Dropbox account online?

Hey @"David Batchelor"! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned). Are you also trying to verify your Dropbox email address, as outlined here? Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox…

Hi again, Ed! You’re still not seeing any errors or anything else that may suggest something is wrong when sending the email, correct?

Welcome to our Community, @CrazyCajun. Phone support is currently available to paid Dropbox teams; since Professional is a personal plan, you wouldn’t be able to call in, I’m afraid. You should be able to chat with our support team though. Can you please go to our support page here and send me a screenshot of the support…

We wouldn’t be able to access it I’m afraid, @"jaijai57". You can create a screen recording though and share it with us via a shared link. I can also see you mentioned earlier you don’t really want to permanently delete those files, but rather not see them on your account. I just wanted to mention that, if you proceed with…

Hi from me as well, @"ebeshore"! Can you try to turn off the feature and then enable it again? Can you upload your files to Dropbox after that?

Hey @"OldMacITGuy"! I’ve found the ticket you mentioned in our system and I can see your case is currently handled by our advanced team. I’ve left them an internal note on your behalf, so please keep an eye out for any updates.

Hey @"cdc manchaca "! The files you’re viewing are still saved on the owner’s Dropbox account, correct? Do you have any other shared files you can test this with? Do they all present the same error message? Finally, how about trying via a different browser/incognito window? Let me know what you find.

Thanks for posting on our Community, @"nitsugua"! If you’re referring to the tags that appear on the Dropbox website, these aren’t synced to the desktop app indeed. However, you may be able to code an app this way to retrieve the tags in your app and assign them to files on your machine. Since this isn’t our area of…

Hey @"GCinciripini", can you take a look at this article and let me know if it helps?

@"aeemke", what’s the total size of videos you’re trying to upload via the Dropbox website? If you attempt to add one video at a time, are you still having issues? How about an entirely different browser?

Hey @"Fraisy"! Welcome to our Community. Have you cleared the Dropbox app’s cache and reinstalled it on your iPhone since the issue occurred? If not, give it a go and let me know what happens.

Hey @"pmcclave"! From what I can see, the support agent handling the ticket has replied back, so your colleague can check out his email address again and he should be able to see the response.

Hey @"Melissa21", hope it’s OK to chime in. At the moment, all users will need to sign the document for it to be “completed”. What you can try though, if you wish to remove a user that won’t/can’t sign it, is to click on the "Edit and resend” option. This way, the rest of the users will most likely need to sign the…

We can’t access any external links due to security reasons, I’m afraid. Can you try to send us a shared link perhaps? If that’s not possible, let us know and we’ll find another way to investigate this further.

@"deboutwest", can you send over a few screenshots of what appears on your Dropbox account online and then of what you see when your folders are synced locally on the desktop app? Do you normally have your folders set as online-only or are they totally removed from the desktop app with the use of selective sync?

Hmm, this is a bit odd indeed. Can you test this via a different browser/incognito mode and let me know if the same thing happens?

@"Parkjammer", can you send me a screenshot of the syncing icons that appear next to the files in one of these directories? I’d also like you to right-click on the parent folder, scroll down to Properties/Get info and send me a screenshot of the next window you’ll see.