Nancy Dropbox Community Moderator

Thanks for checking, @"DropsterG". Can we log a ticket for you to this email address?

Hey @"ianshere". For some reason, I’m unable to see your screenshot. Can you try to upload it again by clicking on the button showing below?

Thanks for posting on our Community, @"lvjanzen"! When saying “passkey”, are you referring to a security key perhaps, like the one mentioned here? Let me know and we’ll go from there.

@"Gertb", can you send over a screenshot of what you see perhaps?

Hey @"SimonB_DO"! 116GB is the size of a single file and not a folder, correct? If yes, and your clients are on a Business Plus plan indeed, then you should be able to upload it via their file request. Please give this a go via an incognito window and a different internet connection (if that’s possible) and let me know if…

Hey @"sophiepajak123"! Sorry for jumping in. If you see this icon, it means that the file is still in the process of syncing indeed. Are you still seeing the same icon now? If yes, can you clarify the current syncing status of your Dropbox app?

@"stevecjames", apologies if you’ve mentioned that and I’ve missed it, but are you able to preview/play your .mp3 files properly if you go to www.dropbox.com and not the mobile app?

Hi again, @"LaEi"! As for the grey X icon you keep seeing, this is usually the explanation. Other than that, you can check if your Dropbox app has synced all of your files to our servers, and hence your online account, by checking its syncing status; if it says it’s up to date, then you should be good. Besides that, you…

Hi from me too, @"takefive99"! Since you mentioned being part of a Dropbox team, have you checked if the rest of the team members are having similar issues? If they do, is it possible your admin has disabled the migration for your team? If that’s not the case, I’d like a screenshot of what you see under the Sync tab of…

Hi @"Redhotpaddy"! Welcome back to the Community. Can you walk me through the steps you’re taking to open your Excel files on the new device? Are you opening them via the Dropbox app or from the Microsoft Excel app directly? As for your screenshot, it may not be possible to add it via a mobile device indeed. Can you try to…

Hey Christian! If you check the top right corner of your Mac computer, can you see a small Dropbox icon? If yes, I'd like to know the syncing status and app version you see. Also, if you right-click on the Dropbox files in your Finder now, do you see any other Dropbox options or nothing shows at all? You can also attach a…

I'm afraid neither of these options is possible, @"lerakut". You didn't mention though, can you access the email address that you see here? If yes, I can send you an email there and we can look into this internally.

@"Ilanga Eyewear", if I got it right from your original post, this is happening on a specific spreadsheet, correct? Do you have any other Excel spreadsheets saved on your Dropbox account that you can test? I'd like to see if this is a general issue or if it's happening for only this specific file.

Hey @"lerakut"! Welcome aboard our forum. Are there any other devices that may still be logged in to your Dropbox account? If yes, you can go ahead and check their notifications; the one-time code may have been sent there, as well. If not, can we open a ticket for you to the email address you see here? Can you access it…

Hey @"MSS2", and welcome to our Community. Using Send and track is what I’d also suggest based on what you’ve mentioned in your post; with this feature, you can send a link to your videos and users can access it directly. After that, you should be able to see advanced analytics on the file in question, like when it was…

@"leoo", can we log a ticket for you as well and investigate what may be happening internally?

Hey Daniel! It’s a bit odd that moving the files works, while copying doesn’t, since you’re basically moving the original file to another location rather than creating a new copy there. If you were able to move all the files you wanted successfully, I’d still suggest continuing with the unlink - relink as the next step.

@"Lettuce1", from what I can see our team replied to your ticket last week, but you haven’t responded back. Can you please check again and let me know in case you can’t see their answer?

Hey @"Jammin"! Can you clarify what’s the extension of your zipped file? Is it among those listed here?

Hey Edward! Unfortunately, we can’t click any links on the forum due to security reasons. Can you attach your screenshot here by clicking on the following button instead?

Welcome back to our Community, @"Jeremiah A.2". Just to clarify, are you referring to live photos uploading to Dropbox as .jpg files? I’ll be able to further help this way.

Hey @"lmalma"! Thanks for posting on our Community! Before reconnecting the Dropbox app to our servers, I suggest you double check your files in your local Dropbox folder and your online account once again to make sure you see the same file versions on both sides. This way, the Dropbox app should just re-index your files…

Thanks for posting on our forum, @"emendelson"! As a first step, can you send me a screenshot of what you see exactly under your app’s preferences? Please make sure that the current location of your Dropbox folder is also visible. Let me know when you’re ready.

Hey @"kc879"! If you go to your email address and locate the previous ticket I logged, are you still able to reply to it? If yes, a new ticket should be generated automatically with a new ticket number.

@"MONTYAGARWAL24", Dropbox can ban your public links for one of the reasons listed here. We can log a ticket for you here though and look into this further. Let me know if that’s alright.

Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

Hi from me too, @"mushanga"! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

I’m glad I could help, @"FlexAssistance"! I’ll be here, if you need something else.

@"H. Hanyang", regarding your previous post, keep in mind that Walter’s previous suggestion to set up a new user profile on your computer with admin rights is purely for troubleshooting reasons and we don’t expect you to have a separate profile to run the Dropbox app. If you try this step though and it doesn’t help or if…

Hey @"HiloMuni"! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.