Nancy Dropbox Community Moderator

Hey @"Gswhite11"! Please note that this is a public forum, so you shouldn’t divulge any personal info (like your email address) for security reasons. I’ve removed it in the meantime from your post. Now, as for your request, I’d like to mention that we don’t have account visibility on the forum either. With this in mind,…

Thanks for posting on our forum today, @"jennav1". From what I can see on your last screenshot, your iPhone seems to be running out of storage space. Please note that, when uploading files from your device to Dropbox, a copy of the file is stored to the cache of the Dropbox mobile app temporarily. The Dropbox app uploads…

This could be relevant; if you can log into your Microsoft account with the same email address you use for Dropbox, it’d be a good way to test this and rule it out as a possibility.

Hey @"EC1", thanks for posting here today. Can you clarify what you mean when saying you had the location of your Dropbox folder as the desktop folder of your computer? Had you moved your Desktop folder within the local Dropbox folder perhaps? If you use the updated Dropbox Backup feature now, then all backups will only be…

Hi again, @"jblankenship"! Since we’ll need account visibility to see what happened, I suggest getting in touch with our support team, so that they can look into your Dropbox account and see more details. You can reach out to them directly via this page.

It’s quite possible that this could be it. One more thing I’d like to ask you; if you quit the Dropbox app and then open one of your Excel files, do you still experience the same behavior? If yes, then it means this isn’t caused by Dropbox indeed.

@"Miller A.1", can we log a ticket for you and look into this further? If that’s alright, we can message you to the email address you see here.

@"Stevenginz", keep in mind that you can hide the contents of the document that you don’t want us to see via screenshot (we didn’t ask for the actual document). Even via ticket, we’ll need a visual (screenshot) to see the exact issue you're having and troubleshoot further. Let me know if that’s alright and we can proceed…

Hope it's alright to chime in, @"Tim Fortugno". Is the Dropbox app throwing any errors upon crashing? If yes, can you send us a screenshot? Also, you’re editing the Word document via the Microsoft app on your iPad when this happens, correct? Have you also reinstalled the Microsoft app in the meantime? Let me know if I’ve…

Hey @"tbertsch ", sorry for jumping in. I just logged a new ticket for you, so that we can check this together. Please reply to me, when you get the chance.

Thanks for the screenshot! I was talking about the small syncing icons that should be showing next to your files in the local Dropbox folder (you can see a full list here). Other than that, I’d like you to hover over the small Dropbox icon in your menu bar and let me know its syncing status and app version.

Check your email when possible, @"daviddaviddavidgardener", and reply back to me. Cheers!

@"daviddaviddavidgardener", can we log a ticket for you at this point and look into this internally?

Hi from me as well, @"jblankenship". Can you double check with your boss what steps they followed exactly before the issue occurred? Did they just follow these steps to update your Dropbox email address, or did they remove the account under your personal email address and invited you again under your work email address…

Hey @"Travel G.", thanks for posting on our forum today. Can you send over a screenshot of what you see exactly on your Dropbox mobile app? Please make sure your email address/password isn't visible before uploading it here. Let me know when you're ready.

Hi @"FrankTM", I hope you’re doing well and thanks for your post today. As per this Help Center article, your computer should be compatible with Dropbox if it’s running macOS 10.13 or higher. Do you mean that you can’t update the OS version of your device perhaps? Can you send me a screenshot of what you see when trying to…

Let’s see what we can find together, @"jeffgrahamnow"! First off, can you clarify your current plan (as shown here)? Is it possible you’re on a free Basic account and you’re trying to log in to more than 3 devices simultaneously? You can check the number of your devices from this page. As for the Dropbox website, I'd like…

Hey @"GeertS", hope you don’t mind if I chime in. Can you send us a full screenshot of where you see the “undelivered mail returned to sender” error message? I’d also like a screenshot of the option you click on before receiving it.

Thanks for the screenshot, Gabriel! From what I understand, you’d like to see these options when previewing your videos on www.dropbox.com, right? At the moment, this isn’t possible indeed. However, I’ve passed your feedback to our team, as this is something they may consider for the future.

Thanks for the screenshot! If you open the folder and press Command A to select all files within, do you see the “make available offline” option then? If you select it, does anything change?

Thanks for these screenshots, @"Tony888"! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?

@"EC1", if a file/folder is already available offline (has the solid green icon), it can only be made online-only after that. Available files are the result of an online-only file that was opened by you/third-party app, like Rich mentioned above. There’s no option to make an offline file available instead (you can only set…

@"daviddaviddavidgardener", are these files saved within a folder? If yes, what syncing icon do you see next to the parent folder? If you right click on it, do you see the “make online-only” option instead of “make available offline”, or neither of them shows in the menu?

Hey @"Snelvis888"! Since the troubleshooting steps you’ve already tried didn’t help, I’d suggest contacting our support team next via this page. Feel free to send me your ticket number here, as well.

Thanks for posting here, @"rachelcenter". Can you clarify what’s your current Dropbox plan, as shown here? Let me know.

My pleasure, @"Mickey F."! Feel free to give me a nudge, if you need something else.

Thanks for trying out these options, @"right click"! You didn’t mention if this occurred after a specific Dropbox/OS update. I can also see in our system you’ve been in touch with our support team; please check their email as well, when you get the chance.

Hi from me as well, @"shahaf". The grey X icon you’re seeing indicates indeed that there could be a syncing issue between the file on your desktop app and your online account. If you go to www.dropbox.com, are you seeing all of your files properly? When clicking on the small arrow in your system tray (where your clock…

Thanks for your post, @"Tony888". Since I understand you’ve already cancelled your Dropbox plan, can you clarify if you also received a confirmation of cancellation? I’d also like a screenshot of what you see on this page. Let me know when you’re ready, and we'll have a look.

Hey @"kathyh55", hope it’s OK to jump in. From what I can see, all edit options for this image are grayed out. Can you open the preview of another photo you own on Dropbox and let me know if you see the same thing?