Nancy Dropbox Community Moderator

Hey @"Paul D.4", hope you don’t mind me jump in. What you mention towards the end is correct; when using the desktop app on your computer, Dropbox also wants to make sure that your files won’t affect your hard drive space too much, so the files may be set to be online-only. When setting up the Dropbox app on your new…

You’re all set, @"AtheA"! Please reply to my email, when you get the chance.

@"AtheA", can I go ahead and log a ticket for you to this email address?

Hey Sophie, can you follow the steps below and send me a screenshot of what you see? * Click the Dropbox icon in your menu bar. * Click your avatar (profile picture or initials). * Click Manage hard drive space from the dropdown menu to open the tool.

Hey @"Creativenap", I can see that you initially replied to the original user who opened this thread and, since you’re both having similar issues, we’ve merged the rest of your posts here for consistency reasons. However, this doesn’t mean that we don’t go through your posts carefully. Now, as Hannah mentioned above, this…

Thanks for posting on our forum, @"askmeerkat"! Welcome aboard. To change the Family manager, you’ll need to downgrade from your current Family plan indeed and re-upgrade on your end with your payment details. After that, you can re-invite the rest of the family members. Now, since you’re not the current Family manager,…

Hmm, can you send me a screenshot of what you see when checking your computer’s hard drive space? Do you have any other folders on your Dropbox account that you don't need to have synced locally?

@"Tosca1924", have you tried disabling the camera uploads feature altogether and turning it on again? If you do this, do you see the correct date when uploading “New photos only”?

Hey @"larryoz"! I can see our support team has replied to you now, so please take the time to check their email when you have some free time.

Thanks for the updates and the clarification, @"alishacomer"! If you go to www.dropbox.com and visit the location/folder where your Lightroom file should’ve been saved, do you see it there? I’d like to make sure that your desktop app syncs to your web Dropbox account first, without having to manually upload the file on the…

Thanks for posting on our Community, @"Lois Davidson"! Do you know if the folder member is using the Dropbox website to upload these files or their desktop app instead? If it’s the latter, I’m wondering if they could be having a syncing issue on their device. Similarly, are you unable to see their files on www.dropbox.com…

Hey Sophie, since this is a large file indeed, the Dropbox app will need some time to sync it locally on your computer. Do you still not see any kind of progress on the Dropbox app? I’d also suggest leaving your computer on in the meantime, if that’s possible, so that the syncing isn’t interrupted. As for the file not…

@"Osmosis6056", can we log a ticket for you and further assist?

Hey @"Singing". In this case, you’d need to stick with the shared folder indeed, but it’s not possible for the other members to not see the email addresses of whoever has access to the specific folder. I can pass this as feedback though to our team, if you wish.

@"jmoore23", is the experience consistent if you use a different browser instead or an incognito window?

Hey @"Megatonsohrab"! Thanks for posting on our forum. Since you mention refreshing your page, I assume you’re using the Dropbox website, correct? What’s the total size of files you’re trying to upload at once? Mind you, there’s a 50GB size limit when using the Dropbox website. Have you tried uploading your files in even…

Welcome to the Community, @"alishacomer"! Hope you’re well. Can you clarify what you mean when saying the files don't show up on your iPhone, unless you use the Upload button? If you go to your Dropbox account online, do you see the same files that appear in your File Explorer > Dropbox? If not, I'd like to know the…

Hi @"aotu"! Thanks for posting here. Upon creating a new Dropbox transfer, there is also a toggle that allows you to enable/disable notifications when someone is downloading your files. Can you give that a go and let me know if it helps at all? Keep me in the loop.

@"CasparD", if you open your local Dropbox folder and right-click on your files, are you seeing an option to make them online-only? If you click on it, does anything change at all, or do the files remain available offline?

@"Lettuce1", I can see you’ve replied back to our support team. Let me know if you need further help here.

Hey @"jplatts"! When saying you have the backup codes for Dropbox, do you mean the recovery codes for 2FA? In this case, they’re not the same, I’m afraid. Have you tried removing the Dropbox Passwords browser extension and installing it again? Are you still having trouble accessing your Passwords account after that?

Hey @"dagudugy"! Thanks for your post. Did you notice this feature being removed after moving to macOS Sequoia or did this start happening even before the upgrade? Can you send me a screenshot of what you see now on your Dropbox app, where the remaining upload time should be showing? Let me know when you’ve got more info.

Thanks @"pb4001"! I’ve found your ticket and left an internal note. Please keep an eye out for our team’s reply.

Hey @"andresXXX". Can you clarify how much free space your mobile app currently has? Also, are you trying to manually upload those videos to Dropbox or via camera uploads?

Hey @"pemagaley"! Did you save the recovery words Dropbox Passwords provided the first time you set up the account? If yes, can you use them to sign in and let me know if that works?

Hey @"johgphotography"! To clarify, if you open the shared folder settings, do you see all the parents as members? Or are there users missing from the list? Have all parents checked their email’s spam folders, as well? Finally, what they can do is check the Shared tab of their Dropbox accounts. If the folders have been…

Alright, thanks for clarifying and for your feedback! I’ve made sure this is passed along to our team and they’ll take it into consideration. If you need something else, I’ll be here.

Thanks for that! Now, it looks like you’re on the beta app version (209.3.3602), which is experimental, so you may notice some issues from time to time. As the next step, I’d like you to go here and disable “Early access”. After that, you can download the latest stable app version from this link. Let me know if that fixes…

Hi @"SVideo"! Thanks for posting on our forum today. Can you clarify your current Dropbox plan, as shown here? Also, the users that you mention, do you mostly share your files with the same people, or are they mostly different users each time? Let me know and we can take it from there.

Hi from me too, @"Antonis_Pet"! When saying that the app is syncing, does it report a specific amount of files that are currently being synced? I’d also like you to clarify the app’s version.