Nancy Dropbox Community Moderator

It was my pleasure, @"Fabio C.", don’t mention it. If you need something else, I’ll be right here.

Thanks for letting us know about this here, @"stuartstuart". Can you clarify what you mean when saying the animation starts, but not your desktop app? Can you send me a screenshot of what you see to make sure I didn’t misunderstand anything? I’d also like to know what steps you’ve tried so far, so that we can try something…

Hey @"myguymo" and @"Patreon_JuanpiAMVs"! Thanks for reporting this here. Out of curiosity, is this happening for a specific folder on your account (for which you’ve created this shared link)? Have you generated shared links for other folders and you see the same thing? Have you both tried an incognito window? Let me know.

Can you send me a screenshot of what you see in your Finder > Dropbox folder?

@"Fabio C.", what do you see when following the steps I sent you previously? Can you send me a screenshot perhaps?

It’s possible! Due to the size of the folder, it could have taken longer to delete everything from our servers, but I’m glad all is settled now. I’ll be here, if you need something else.

Hey @"llanquin", sorry for jumping in. Can you clarify the current syncing status and app version of your Dropbox app?

Hi @"DLR1951", thanks for posting here today. Can you open an incognito window on your browser, access your shared link from there (without being logged into your Dropbox account) and send me an example screenshot of what you’re seeing? Feel free to send me a screenshot of what you see on your account as well, when…

Thanks for your post, @"WreckItTim1", and for trying all these troubleshooting steps. Can you test this via an incognito window to double check if the behavior persists there, as well? The issue could be lying in the folder’s size, like you also suggest. Another option would be to restore this folder instead and then…

Hi @"Alex Kasper", and thanks for posting here today. Are the files you’re referring to online-only perhaps? If yes, you need to select them, right-click on them and select the “Make available offline” option to sync them locally on your desktop app (to do this for all your Dropbox files, you can right-click on your local…

Thanks for posting on our forum, @"Fabio C."! To make sure I got it right, you’d like to connect your desktop app to your old Dropbox folder, so that it doesn’t re-download all your files from scratch. Correct? While signing in to the desktop app, and right before seeing the option to open your Dropbox folder, can you see…

Please check your email address, when you can, @"synnem", and reply to my email. See you there!

Hmm, did you also try deleting the shared link itself from the Shared tab here? 

Hi @"andymadden"! Welcome to our forum. Before taking any actions on your Dropbox app, can you clarify its syncing status and app version? Other than that, I’d like you to compare the email address you see here with the one you see under the Account tab of your app preferences and let me know if they’re the exact same.…

Hi from me as well, @"be-each"! Can you send me a screenshot of the default sync settings you have under your Sync tab here, so that I can take a look? I’m unable to access the screen recording you sent us above, unfortunately.

Hi @"gyanarthi", hope you don’t mind if I chime in. To back up your website to Dropbox, are you using a specific third-party app/plugin? You don't upload your backups to Dropbox manually each time, correct?

Hi from me as well, @"CarlW". After taking a look at your screenshot, this looks like a network share, which is generally unsupported when it comes to accessing the Dropbox folder on your device. As a result, I’m afraid we can’t provide much here, but I’ll leave this thread open in case any other user has had similar…

Hi from me too, @"Unknown abstracts"! Just to clarify, did you set your entire Dropbox folder as online-only? Can you right-click on the Dropbox folder now, go to “Get info” and send me a screenshot of the next window you’ll get?

Thanks for these screenshots, @"rsrunique"! This is interesting, indeed. Are you having trouble deleting any other files on your Dropbox account? Or just the ones associated with the shared link you sent out? You can also try uploading a small file to your Dropbox account and see if you can delete it after that.

Hi @"synnem". Can we log a ticket for you at the email address you see here?

Hey @"b012b012bb". I'm afraid not even our support team can update the email address of that Dropbox account, as this would pose an account security concern. However, I've logged a ticket for you, so that we can check all other possible options. Please reply to my email, as soon as you see it.

Hey @"omglol"! In general, before confirming anything, we want to gather as many details as we can, so that we can provide the most accurate info possible. In this case, I wanted to make sure that you’re working on Dropbox in both cases and not Dropbox Sign. On Dropbox, you should be seeing your signature requests on both…

Thanks for posting on our Community, @"VG2024"! Can you send me a screenshot of what you see exactly, right after trying to share your folder with other users? If I get it right, you’re trying to share it with both members of the team and external users and the same thing happens. Correct? Keep me in the loop for any…

Hope you don’t mind me jump in, @"omglol"! Can you send me a screenshot of what you see on your mobile app versus what appears on your Dropbox account online? If there’s anything personal showing, make sure to mask it first.

Hey @"rsrunique"! Do you see those files, if you visit your Dropbox homepage here? If yes, you should be able to delete them this way (keep in mind that the shared links you sent will also stop working, if the files they link to are deleted from your account).

Thanks for all the screenshots, @"andr3i"! Can you test this via a different browser as well and let me know if the same issue still persists? 

Hi @"Lindanew", hope it’s OK if I jump in. Is it possible you simply dragged the Documents folder within Dropbox on your computer? If you go to this page, do you see your Documents folder there?

Sorry to hear about this, @"GG35". Just to clarify, did the issue come back this time right after updating the OS of your computers, or was it already present when this happened? Can you clarify the current syncing status of your Dropbox app, as well?

Welcome aboard the Community, @"borii"! To make sure we’re on the same page, have you checked your Backup page online and none of your files are there? Let me know and we’ll take it from there.

Hi @"andr3i", and thanks for posting on our forum today. Can you send me a screenshot of any errors you’re getting now? Let me know when you’re ready.